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My accouint as locked. Please unlock my firefox account.

I used my email address to create a Firefox account to synchronise my bookmarks, but a message popped up saying that my account was not verified. I tried clicking the lin… (read more)

I used my email address to create a Firefox account to synchronise my bookmarks, but a message popped up saying that my account was not verified. I tried clicking the link to resend the confirmation email, but still did not receive it (I also checked my spam folder). Now when I try to log into the Firefox account I created, I am told "Sorry. We’ve locked your account. The confirmation email we sent to xxxx@xxxx.com was returned and we’ve locked your account to protect your Firefox data.". I have checked that my email account successfully receives other emails. How can I unlock my new Firefox account?

Asked by bobbytod 2 years ago

Answered by cor-el 2 years ago

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Can't log in.

My wife is having difficulty logging in to support.mozilla.org. She has tried both Firefox and IE, cleared cache and cookies, reset her password at least a dozen times, … (read more)

My wife is having difficulty logging in to support.mozilla.org. She has tried both Firefox and IE, cleared cache and cookies, reset her password at least a dozen times, but still can't log in here. I've run out of ideas of what to try. Suggestions?

Asked by tamhas 1 year ago

Answered by cor-el 1 year ago

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My email address is valid but email is returned. What should I do?

"The confirmation email we sent to n*******@****.** was returned and we’ve locked your account to protect your Firefox data." I'm pretty sure emails to that account are n… (read more)

"The confirmation email we sent to n*******@****.** was returned and we’ve locked your account to protect your Firefox data."

I'm pretty sure emails to that account are not bouncing. Could you please unlock my account so that I can access my sync account through THAT email, which actually accepts emails as I've tested many times? (For example, this mozilla account is linked to the same email address, for which I received a confirmation email from Mozilla itself a few minutes ago)

Asked by parisamenos 2 years ago

Answered by guigs 2 years ago

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Account locked

My email account was locked due to a temporary issue with my email provider. I need a way to unlock my email account. The exact issue is: Sorry We've Locked Your Account… (read more)

My email account was locked due to a temporary issue with my email provider. I need a way to unlock my email account.

The exact issue is: Sorry We've Locked Your Account

The confirmation email we sent to (email address) was returned and we’ve locked your account to protect your Firefox data.

Asked by LiveGroo 2 years ago

Answered by cor-el 2 years ago

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How can i unlock my sync account ?

Trying to sync firefox after reinstal of my laptop, i get the following message. "The confirmation email we sent to xxx was returned and we’ve locked your account to prot… (read more)

Trying to sync firefox after reinstal of my laptop, i get the following message. "The confirmation email we sent to xxx was returned and we’ve locked your account to protect your Firefox data." My email is working now :) but my account is still locked. how can I unlock ?

Asked by stv31en 2 years ago

Answered by cor-el 2 years ago

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No verification email from Firefox Sync

Hello, I have been waiting a few days for a verification email from Firefox Sync. I'm logging in through Firefox on another computer. The email address is a standard Gmai… (read more)

Hello, I have been waiting a few days for a verification email from Firefox Sync. I'm logging in through Firefox on another computer. The email address is a standard Gmail one, and I have checked all folders, including Spam. I'm actively sending and receiving Gmail messages, so there's nothing wrong with that account. Since there's no direct way to contact Mozilla, I'm at a loss of what to do next. I want to have everything synced up properly; that's the reason I'm using the service to begin with. Does anyone have a suggestion?

Asked by bluegenes 3 years ago

Answered by bluegenes 3 years ago

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Account blocking

The confirmation email we sent to xxxxxxxxxxxx @mail.ru was returned, so we blocked the account to protect your Firefox data. If this is a valid email address, let us kno… (read more)

The confirmation email we sent to xxxxxxxxxxxx @mail.ru was returned, so we blocked the account to protect your Firefox data.

If this is a valid email address, let us know and we will help unlock your account.

How can I unblock an account?

edited email address from public and search/spam bots view.

Asked by Hazzard 1 year ago

Answered by McCoy 1 year ago

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I send the confirmation link to a wrong email address. Is my security compromised?

I recently started using linux and with it came iceweasel. I created a new email account and wanted to change the one i was using to sync iceweasel (firefox). So i remove… (read more)

I recently started using linux and with it came iceweasel. I created a new email account and wanted to change the one i was using to sync iceweasel (firefox). So i removed the previes email, but when i entered the new email, i send the confirmation link to a wrong email. So should i be worried. I resend the confirmation link and entered a new password. But i'd like to know, what really happens when you make a mistake like this.

Thank You

Asked by 10ne_w01f 4 years ago

Answered by FredMcD 4 years ago

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Any action with account is blocked for security but no email is recieved

I had an old version of firefox on my mint64 system and I was (and still is) logged in my account there. But when I tried to log into a new firefox developer edition it s… (read more)

I had an old version of firefox on my mint64 system and I was (and still is) logged in my account there. But when I tried to log into a new firefox developer edition it said request blocked for security reasons. now whatever I try, like adding secondary email or changing password, is blcoked for security reasons. and I received no email from firefox so I'm just locked out. how to regain my access?

Asked by mpowend 2 years ago

Answered by mpowend 2 years ago

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can't sign in to my account & don't recieve email to reset password!

This is so frustrating. I try logging in to my firefox account,says incorrect username or password. So I request an email to reset password & never get it. I've check… (read more)

This is so frustrating. I try logging in to my firefox account,says incorrect username or password. So I request an email to reset password & never get it. I've checked spam,etc. the usual suspects nothing there. I'm using a @icloud email if that's of any help. I used the same email to set up this account so I could post on here and it worked fine. Everytime I try to reset my password it says it has successively sent a link to the same email address but nothing, not a thing. Anyone, thanks in advance for your help. Oh' yeah, windows 10, dell laptop, firefox version 59.0 !

Asked by jayrok 2 years ago

Answered by Shadow110 2 years ago

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I can't change my primary email address, can you help?

I went through this article: https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts But I am missing the button to change the secondary email… (read more)

I went through this article:

https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

But I am missing the button to change the secondary email to the primary one.

Asked by jaysamuelprice 2 years ago

Answered by jscher2000 2 years ago

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I can't login to my account. Password reset does not work

I created FireFox Mozilla account, but will not accept my password. I ask to reset Password, but never get the email. i checked spam mail and did recieve the email accou… (read more)

I created FireFox Mozilla account, but will not accept my password. I ask to reset Password, but never get the email. i checked spam mail and did recieve the email account verification, but will not accept my password.

Very inconvenient and have never had more trouble in setting up an account than with Mozilla.

Asked by shs7103 2 years ago

Answered by Ardently 2 years ago

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Can't log in my firefox sync account

Can't log in my firefox sync account on android due to two step authentication. Can't cancel two step authentication on the PC I'm logged in. Can't reset my recovery code… (read more)

Can't log in my firefox sync account on android due to two step authentication. Can't cancel two step authentication on the PC I'm logged in. Can't reset my recovery codes!

Asked by fankata 1 year ago

Answered by fankata 1 year ago