Showing questions tagged: اعرض كل الأسئلة

New update wipes out everything - all gone

I had to update firefox to current version to pay a bill on a web site. I did it. I was recommended to sync another device during install, I did that too. I worked for… (read more)

I had to update firefox to current version to pay a bill on a web site. I did it. I was recommended to sync another device during install, I did that too. I worked for a few hours on firefox just now, then it crashed. It reported data it had but now I have nothing. No history, no bookmarks, NOTHING. I logged in, my username and password worked find but it's like a fresh install, no data. Over 10 years of history, hundreds and hundreds of pages and passwords all gone. I synched to my phone as it insisted I install another device. Supposedly that was done but I have no idea how to use that or what it can do. They claimed it was a backup.

I'm at a total loss.

Andrew

Asked by Firefox Andrew 8 hours ago

Last reply by FredMcD 4 hours ago

Can't activate two-step-authentication

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication… (read more)

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication required"; so it tells me I have to enable two-step-authentication before I can enable two-step-authentication?

Asked by Anthesnatidis 5 months ago

Last reply by cor-el 10 hours ago

  • حُلّت

Synced Tabs disappeared - is there a way to restore?

Up until recently I was using a 11 year old laptop that was slowing dying. I was finally able to acquire a new computer and get it up and running just before an accident… (read more)

Up until recently I was using a 11 year old laptop that was slowing dying. I was finally able to acquire a new computer and get it up and running just before an accident (as if out of a comedy movie - the roommate's cat knocked a full bowl of cereal onto the old laptop) effectively destroyed the old machine. Thankfully, Firefox Sync meant that everything I had been working on appeared when I got the new machine fully functional...until I logged on to Firefox this evening to find my Synced Tabs empty with just a "Want to see your tabs from other devices here? Connect Another Device" message.

The old device is toast...I don't know if it will even turn on again, much less function enough to sign into Firefox. Synced Tabs was also working just fine for a solid week until it just up and disappeared. Is there some way to restore these? I know it's my fault for relying/expecting Sync to always be there and not backing up the links I had open immediately, and this is a mistake I won't make again...but I'd really love to not lose everything I had open.

Thank you very much in advance for any help or suggestions.

Asked by MBramnik 5 months ago

Answered by Shashank Shekhar 5 months ago

ALL my Firefox synced data is lost

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail. I had a Windows 10 update issue so I decided to format my PC. My sync… (read more)

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail.

I had a Windows 10 update issue so I decided to format my PC. My sync was enabled and all data was synced normally. I went ahead and formatted it, and installed a new copy of Win 10, and all softwares, including FF. Now after syncing for over an hour, I cannot find anything. No history, no bookmarks, no logins, nothing.

This is definitely something to do with your update. I cannot figure anything else out. How can I get my old data back? This is absolutely ridiculous and frustrating.

I have 2 other laptops with FF synced, but they aren't booting up either because of hardware failures. I cannot risk turning them back on, and loosing my FF data from those laptops.

Please advise, how to access my cloud data on FF, or should I switch over to Google chrome because of your incompetency?

Asked by mal1k 5 months ago

Last reply by Wesley Branton 1 day ago

Firefox Locked Account - Email was Returned

I am unable to sync into my firefox account. It says, "The confirmation email we sent to *email address* was returned and we’ve locked your account to protect your Firefo… (read more)

I am unable to sync into my firefox account. It says, "The confirmation email we sent to *email address* was returned and we’ve locked your account to protect your Firefox data." According to other threads, one is to wait 24 hours before trying to log in again. It has been more than 24 hours, and I am still unable to access my account.

Any assistance would be appreciated.

Asked by Akarai Ulfren 2 days ago

Firefox does not sync all settings

It seems that Firefox does not sync all settings the way for example Chrome does. In Google chrome one can expect absolutely all settings to sync across browser instances… (read more)

It seems that Firefox does not sync all settings the way for example Chrome does. In Google chrome one can expect absolutely all settings to sync across browser instances instantly. In Firefox only parts of the settings are synced. This makes Firefox unreliable and inconvenient because it is not apparent to the user which settings are synced and which are not.

Here is my experience:

- I made a new Firefox account - Signed in - Made sure syncing is on for:

  • Bookmarks
  • Credit cards
  • History
  • Add-ons
  • Logins and password
  • Options

- Added some add-ons, added some bookmarks - Customized the interface - Changed some Settings - Opened a Windows 10 VM - Installed Firefox 83 (so both computers have the same version) - Logged in with my Firefox account - Waited for the sync

So far I can see that my extensions are synced and my bookmarks. However there are some things that don't sync:

- Customization for controls, buttons and toolbars - Default search engine - Alternative search engines - Settings for "Firefox Data Collection and Use"

There might be more settings that don't sync, which I have not tested. Is this behavior expected? If so I might switch back to Chrome. Syncing only certain settings defeats the purpose of syncing, at least for me.

Also is there any list or information about which settings are syncing and which are not?

Asked by 32411844 3 days ago

Please help! I lost all my Sync Data/Settings

Firefox refused my written password and I needed to reset it. Now I have no bookmarks, add-ons, logins, etc. I'm very disappointed it would do this. I've donated to the F… (read more)

Firefox refused my written password and I needed to reset it. Now I have no bookmarks, add-ons, logins, etc.

I'm very disappointed it would do this. I've donated to the Firefox project in the past.

Any help would be greatly appreciated!

Asked by Mitchell X. 4 days ago

Initiating sync makes my entire computer slow and almost unresponsive

This seems to be a newish issue - as in, I think it has not been happening until at least a few weeks ago. The computer (linux) is always on, and firefox is also always r… (read more)

This seems to be a newish issue - as in, I think it has not been happening until at least a few weeks ago. The computer (linux) is always on, and firefox is also always running (except when I update to a new version). But I was not using the computer for a while. Today I sat at the computer expecting to see all my tabs that I sent to it via "send tab to device", but as soon as firefox started syncing, everything slowed down to a crawl (to the point where even typing to a terminal would have upwards to several seconds of lag). Weirdly, it doesn't seem as if there's a lot of CPU or IO being used, according to top and iotop - but I was seeing multiple "migration" processes (that went away after quitting firefox), suggesting that there are many threads doing very little work in aggregate. After googling a bit I tried setting sync.log.appender.console to Debug and looking at debug console, which didn't tell me anything interesting - it actually looks as if the sync itself completes fast. And, in fact, my bookmarks seem to have synced to today's state correctly. (restarting after updating to current version does not seem to help; running in safe mode also doesn't seem to help)

1) What's up? How do I stop this from happening?

2) How do I get my "sent" tabs? Even a list for the past 2 weeks would be fine. Working it out from browsing history would be ... a lot of needles in even more piles of hay.

Asked by xKiv 2 weeks ago

Last reply by xKiv 4 days ago

Sync problem

For the first time sync doesnt work for me. I reinstalled windows 10 today and install firefox but after i logged in my account firefox did not sync any of my bookmarks o… (read more)

For the first time sync doesnt work for me. I reinstalled windows 10 today and install firefox but after i logged in my account firefox did not sync any of my bookmarks or anything. Also i can't see any of my accounts in lockwise. I have app in my phone i can see them in there but it wont sync...

Asked by Hüseyin 5 days ago

Sync Not Working

This morning my Sony laptop crashed. Fortunately, I have an HP that has not long been repaired under guarantee. All I have done up to today is make sure it works OK and a… (read more)

This morning my Sony laptop crashed. Fortunately, I have an HP that has not long been repaired under guarantee. All I have done up to today is make sure it works OK and add Mcafee security.

I am now using this and have succesfully installed several programmes including Firefox.

I have been through this process many times, having bought my first laptop in 1991. for virtually all that time I have used Firefox and always synced successfully on many occassions.

So I never thought I would have a problem today but, no matter what I have tried. I have had no success.

Asked by gsehorton 5 days ago

Last reply by cor-el 5 days ago

recovering profile settings after a fresh install

hi folks, Is it possible to restore a firefox profile to a new install from previously synced profiles ? I have several different profiles of firefox running on a few ma… (read more)

hi folks,

Is it possible to restore a firefox profile to a new install from previously synced profiles ? I have several different profiles of firefox running on a few machines. On one of them I had to format the SSD but forgot to save to settings. When logging into the firefox account I see a list of all my machines but I don't see an option to recover settings from any of them

I would be eternally grateful for any help.

Thank you !

Gadi

Asked by gadiran 1 week ago

Last reply by gadiran 6 days ago

Newest version of Firefox

I just downloaded the latest version of Firefox. So all my bookmarks, etc. are gone. I tried to log in and use Firefox Sync to get all my old stuff back, but after i logg… (read more)

I just downloaded the latest version of Firefox. So all my bookmarks, etc. are gone. I tried to log in and use Firefox Sync to get all my old stuff back, but after i logged in, it said i had to sync my laptop to another device for this to work. I don't have another device - no tablet, no smart phone, no other computer. How do i get all my old stuff back on this version of Firefox?

Asked by marymcmoo 6 days ago

Last reply by Seburo 6 days ago