Showing questions tagged: اعرض كل الأسئلة
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App will only open as a background instance whenever I try to run it.

So I got on my computer today, and I tried to open Firefox, but it wouldn't open, I would get a loading icon on my cursor and then nothing. So I restarted my computer, sa… (read more)

So I got on my computer today, and I tried to open Firefox, but it wouldn't open, I would get a loading icon on my cursor and then nothing. So I restarted my computer, same issue. Reinstalled Firefox, same issue. I then reinstalled after having deleted the %appdata% folder for Mozilla, but that also changed nothing. So I looked in Task Manager, and it would just open instances of Firefox as a background app no matter how many times I clicked. I've also tried using other browsers with no success. (Also, I'm runnning Windows 10, 64-Bit version, and had not installed any programs recently before Firefox stopped working.) I would greatly appreciate if I could get some assistance with this because I prefer Firefox much more than Microsoft Edge which is the only browser I'm able to use right now.

Asked by Soren 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

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Firefox running in the background every time I start up my PC

Every time I start up my PC I can find a firefox.exe process in the task manager that uses 40-50% of CPU and I have to terminate the process manually every time. Firefox … (read more)

Every time I start up my PC I can find a firefox.exe process in the task manager that uses 40-50% of CPU and I have to terminate the process manually every time. Firefox is not enabled in my startup so I don't know what causes that process to show up and use that much of my CPU (note: an opened firefox browser with multiple tabs only uses around 5% of CPU just for reference)

Asked by kemal.kuduz 1 year ago

Last reply by FredMcD 1 year ago

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Firefox cannot load anything

Hello! I've been using Firefox for years now, and just recently set up a dual boot system with win10 and kubuntu. I've never had this problem with Firefox before, and it'… (read more)

Hello! I've been using Firefox for years now, and just recently set up a dual boot system with win10 and kubuntu. I've never had this problem with Firefox before, and it's only a problem on win10. When I open Firefox, there's only blank white where a page would normally be. Trying to right click brings up nothing. I can open the menu, but things like options, add-ons, customize, etc. all do absolutely nothing when I click on them. When I click on the icons of my extensions in the upper bar, the extension interface is empty as well. Nothing changes when I try to load a page--Using the search bar causes a spike in my otherwise flat ethernet usage (I dont have any other processes running that use it while im testing this, but just to cover my bases I can access the internet without any issues on discord or other online applications.) The search bar does retain what I searched. Rather than becoming about:blank, it just becomes, for example, "https://www.google.com/search?client=firefox-b-1-d&q=test" Other browsers work completely fine. I've tried doing a completely clean reinstall (deleting files in ProgramFiles, %appdata%, the Old Files folder that is created during an uninstall, and uninstalling using the apps and features menu.), using DISM to check for anything wrong in sys32, opening Firefox in safe mode, opening it as an administrator, disabling any firewall or antivirus i can find, and deleting my Firefox profiles. Nothing has changed anything at all. Please help! <3

Asked by anitapea23 1 year ago

Last reply by FredMcD 1 year ago

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History probably not saved

Good day, Everytime, since a few weeks, when I start a new session I have to accept cookies again with many websites. e.g. Google or De Telegraaf. Normally with the Teleg… (read more)

Good day,

Everytime, since a few weeks, when I start a new session I have to accept cookies again with many websites. e.g. Google or De Telegraaf. Normally with the Telegraaf I have to log in just once, but since a few weeks I have to log in every time. In firefox settings I have "remember history" on.

Asked by vantoor16 1 year ago

Last reply by FredMcD 1 year ago

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FF runs slow on my mac, just started recently

In the last few weeks FF has started running really slow. Launch takes 4-5 minutes, the browser won't navigate to any webpages. Preferences can't be opened. The force … (read more)

In the last few weeks FF has started running really slow. Launch takes 4-5 minutes, the browser won't navigate to any webpages. Preferences can't be opened. The force quit window show the app to regularly moving in and out of a "not responding" state. I had version 95.0.2 installed (the latest). I'm running OSX 10.15.7 (catalina). I uninstalled an reinstalled 95.0.2 and the same problem persisted. I downgraded to 94.0, and created a new profile in the process, and still had the performance problem. Chrome and Safari don't have the problem, and my machine is running as expected with all other apps. I don't have any sites load upon launch. I have 16G of RAM.

Since I can't open prefs, I can't purge caches or anything like that.

Asked by simpson.rick 7 months ago

Answered by FredMcD 7 months ago

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Firefox crashes all the time - tried refresh, safe mode, disabling hw acceleration. Reinstalled multiple times including earlier version.

Have tried just about everything (i think) as i have read in the other support posts. When i boot my computer and try firefox, it loads for a second and then crashes ask… (read more)

Have tried just about everything (i think) as i have read in the other support posts. When i boot my computer and try firefox, it loads for a second and then crashes asking to send the crash report and to restore the tab. I click yes and it crashes again with the same window. Sometimes if i reboot it all of a sudden works. But literally everyday when i log on for the first time it crashes, then i reboot and sometimes it crashes, and then sometimes on the second reboot it just works somehow. I have tried installing earlier versions, refreshing firefox, starting in safe mode etc.

Here are a few of the crash IDs that were submitted successfully (others failed to submit). Thanks for your help.

bp-184c9810-753f-4c95-8ab9-7bdbf0201123 bp-9dd6128c-efde-48d2-8a60-cca8b0201123 bp-838ee5a6-c78d-441d-a830-78be20201123 bp-cad59347-bdef-48a8-9965-742960201123

Asked by dan.kline 1 year ago

Last reply by FredMcD 1 year ago

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Firefox freezing on start-up?

I'm on a Mac, running the latest version of Firefox. Recently I've had some work to do that meant I wanted to keep multiple tabs open, so I changed my settings to 'restor… (read more)

I'm on a Mac, running the latest version of Firefox. Recently I've had some work to do that meant I wanted to keep multiple tabs open, so I changed my settings to 'restore previous session' so I'd get my tabs back when I turned my computer off/on.

For a few days all was going well, then Firefox crashed. I managed to get it back up again and change the setting so it wasn't trying to restore multiple tabs. But since then no luck, Firefox opens but I get the spinning wheel curser and Firefox shows as non-responsive, I have to force quit the app.

I've tried uninstalling it, still no luck. I'm writing this from Google Chrome.

Can anyone help? I much prefer Firefox, but it's currently unusable for me, and as the browser freezers I can't get into any of the settings etc.

Asked by JasmineM 1 year ago

Last reply by FredMcD 1 year ago

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Firefox 93 onwards does not open new tabs in first window

I am using Firefox 94 on Debian Linux (details below). I've been a happy FF user for many years but, ever since I updated to Firefox 93, I've been facing an odd problem.… (read more)

I am using Firefox 94 on Debian Linux (details below). I've been a happy FF user for many years but, ever since I updated to Firefox 93, I've been facing an odd problem.

When I start FF (usually using my system launcher or the command line), the first window that opens will not allow me to open a new tab. Press the '+' button does nothing; trying to open links in a new tab does nothing; etc. Not only this, but it seems like there are other problems (e.g. my adblocker does not seem to be working in YouTube), but I can't confirm this.

When I open a new window from the menu, all functions work normally in the new window. But the original window continues to have these problems.

This isn't a major inconvenience, but it just seems like an odd bug.

One factor that might have something to do with this - I run FF inside Firejail. I start FF via a one line script:

`firejail /opt/firefox/firefox`

Maybe this has something to do with it?

Thanks so much to Mozilla for this wonderful piece of software, and to all of you for helping out with it!

Asked by shankargopal2008 9 months ago

Last reply by FredMcD 9 months ago

Hi! Recently, in my laptop, Firefox started freezing at every single startup; after force shutdown and restart, though, it works flawlessly each time, and for the whole duration of the session at the computer. Can anyone please suggest a solution?

My laptop set-up is practically identical to that of my PC, but the latter doesn't exhibit the same malfunction. I've tried anything I could, including reinstalling the b… (read more)

My laptop set-up is practically identical to that of my PC, but the latter doesn't exhibit the same malfunction.

I've tried anything I could, including reinstalling the browser, removing all of my bookmarks (about 10,000) and addressing extensions (Decentraleyes, Default Bookmark Folder, Disable Tab Detach, Flagfox, I don't care about cookies, Keepa, Notifier for Gmail, Privacy Badger, To Google Translate, uBlock Origin, Undo Close Tab, Video DownloadHelper and Youtube's Annotations No More), but not even safe mode improved the situation in the least. Windows Defender also hasn't detected any malware and my web surfing habits are as safe as it gets.

The only deeper data I could gather is that the problem manifests with a progressive, rapid surge in CPU and RAM usage; the former, for example, is saturated to its total 16 GB in a matter of about 20 seconds.

My laptop is a Dell Inspiron 7586 with Windows 11 64 bit; Firefox version is the latest, 100.0, and, by the way, none of the recent updates has improved the situation.

Thanks to anyone who might come up with an educated guess!

Asked by Jacopissimo 3 months ago

Last reply by Terry 3 months ago