Showing questions tagged:

UK not showing up on Free VPN list in Australia

I used to be able to use UK in the free VPN list, over the last 3 days, since I updated my firefox, I am unable to do so. Has anyone else down under had this problem, if … (read more)

I used to be able to use UK in the free VPN list, over the last 3 days, since I updated my firefox, I am unable to do so. Has anyone else down under had this problem, if so is there a solution to the issue.

Thanks in advance

Open 3

I have a new Mac and I want my firefox home page to have shortcuts at the top, just like I had before.

I just got a new Mac laptop and I again chose Firefox as my default browser. I used to have a series small tabs of frequently accessed websites at the top of the firefox … (read more)

I just got a new Mac laptop and I again chose Firefox as my default browser. I used to have a series small tabs of frequently accessed websites at the top of the firefox home page...like my google email, Amazon, etc. I tried to do that again, only now I end up with a whole series of websites and bookmarks all across the top of the page : Yahoo, Bing, Wikipedia, Twitter, etc,. etc. I want to get rid of this lineup and I'd like to be able to add my personal email, and a few other frequently visited websites. I thought that these small tabs at the top of the page were called shortcuts - but after turning the toggle on an off in firefox settings and not changing a thing - I don't know what they are or how to delete what's there and get my person tabs back. Please help.

Open 1

firefox browser on macbook pro 2026 doesn't respond for 30-60 seconds when opening a window

starting about a month ago, my Firefox browser has become very slow. Sometimes now when I click a link (this happens about every 4-5 links) the spinning wheel of death ap… (read more)

starting about a month ago, my Firefox browser has become very slow. Sometimes now when I click a link (this happens about every 4-5 links) the spinning wheel of death appears and the browser doesn't respond. I have to force-quit

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Autoplay blocking only mutes Youtube when clicking a video on the site

Lately, whenever I click into a youtube video from within youtube, instead of Firefox blocking autoplay, it mutes the video but lets it play. Initially, it was muting EV… (read more)

Lately, whenever I click into a youtube video from within youtube, instead of Firefox blocking autoplay, it mutes the video but lets it play.

Initially, it was muting EVERY video I pulled up, but messing with my settings has fixed the problem if I click into a youtube video from elsewhere (ex. a google search result), or if I refresh the page. It's super annoying to having navigating youtube be this non-functional right now, though, since everything just silently plays until I catch and unmute it! Any help would be super appreciated!

(I'll attach an image with my current autoplay settings.)

Open 2

Confirmation code to finish setting up account not arriving to gmail.com?

Setting up a new Macbook air m5 and trying to sync my profile/bookmarks/etc. on FireFox but the confirmation code is not arriving at my gmail. Checked spam and added "a… (read more)

Setting up a new Macbook air m5 and trying to sync my profile/bookmarks/etc. on FireFox but the confirmation code is not arriving at my gmail. Checked spam and added "accounts@firefox.com" to my contacts but still not arriving. Help?

Open 2

cannot see imported bookmarks

I cannot see imported bookmarks from previous browser after reformatting. I exported old bookmarks to a html file. It shows 'bookmarks imported successfully' but there … (read more)

I cannot see imported bookmarks from previous browser after reformatting. I exported old bookmarks to a html file. It shows 'bookmarks imported successfully' but there is nothing in the bookmarks toolbar.

Open

Cannot create new account (Primary email required error)

I am trying to create a separate, standalone Mozilla account using my work email address, but I am stuck in an account routing loop after deleting it as a secondary email… (read more)

I am trying to create a separate, standalone Mozilla account using my work email address, but I am stuck in an account routing loop after deleting it as a secondary email from my personal account.


I added my work email as a secondary email to my personal Mozilla account long time ago, 4 days ago deleted the secondary email from my personal account settings to register it as a separate account instead.

Attempted to sign up at accounts.firefox.com, but the system automatically routes the email to the Sign In screen instead of the Sign Up screen. I encountered Error messages entering a password on the Sign-in screen displays: "Primary account email required for sign-in".

Then requesting a password reset displays: "Unknown account".

Troubleshooting Already Tried:

Tried signing up in Private/Incognito windows across multiple browsers (Firefox, Chrome).

Waited over 72 hours for the system cache to clear, but the sign-in page still routes the address as an existing account.

Can you please escalate this to the Mozilla Accounts operations team to clear or purge the stale secondary email mapping for work email in the sign-in lookup index.

I will provide the email upon request

Open 1

How to import bookmarks to new Apple laptop from old one

I purchased a new Apple laptop, a MacBook Neo, & need to import bookmarks from my old MacBookAir to the Neo. No success thus far after going to Mozilla article "Sync… (read more)

I purchased a new Apple laptop, a MacBook Neo, & need to import bookmarks from my old MacBookAir to the Neo. No success thus far after going to Mozilla article "Sync bookmarks...." & following those instructions.

Open 1