Showing questions tagged: اعرض كل الأسئلة

firefox will not open

I say crashing - it will not open. The closest I get is that it will say 'running troubleshooter mode', and then immediately close again before I can even see the actual … (read more)

I say crashing - it will not open. The closest I get is that it will say 'running troubleshooter mode', and then immediately close again before I can even see the actual browser. This issue does not occur with Chrome or DuckDuckGo, so it is not an issue with a Microsoft Family account. This issue is not related to missing or corrupted redist files, as I have installed all of the latest files there. I would like to switch to Firefox, as I use it on my phone.

https://youtu.be/YIS4MET6fys

^ this is a video of what happens.

Thank you for any help.

Asked by tcs 1 day ago

Last reply by jonzn4SUSE 3 hours ago

Text links transform into a blue word "Link" that can not be used in ChatGPT

I am using the latest version of firefox. Windows 10. I'm writing a school project with assistance from ChatGPT. When I ask it for a link, it provides it. While it is "ty… (read more)

I am using the latest version of firefox. Windows 10. I'm writing a school project with assistance from ChatGPT. When I ask it for a link, it provides it. While it is "typing", I can see the link, but when it finishes "typing", the link becomes a blue word "Link", with the web address gone. I can not click on it to open the website, like I can in Mirosoft office. There is no way to access the website. I tried to use troubleshooting mode with all extensions disabled - it didn't help. ChatGPT claims, that it's the browser issue. How can I access these links?

Asked by andriusvg 16 hours ago

Last reply by jscher2000 - Support Volunteer 5 hours ago

Firefox on WIndows 11 ARM running on Apple Arm64 M1 hardware

I am running windows 11 on Parallels VM using Apple M1 hardware. I have attempted to un/reinstall Firefox several times but it seems to crash randomly when certain pages … (read more)

I am running windows 11 on Parallels VM using Apple M1 hardware. I have attempted to un/reinstall Firefox several times but it seems to crash randomly when certain pages are displayed. Sometimes I get a crashed tab notification and sometimes there is a seeming freezing of firefox before all open tabs crash, and I must restart firefox from scratch.

Asked by paul.valdetaro 13 hours ago

Last reply by cor-el 6 hours ago

Firefox locks up after downloading file

Firefox runs fine most of the time. If I right-click to download an image, or click a link to download a PDF or other file, or Save HTML, I see the "Save file" dialog, cl… (read more)

Firefox runs fine most of the time. If I right-click to download an image, or click a link to download a PDF or other file, or Save HTML, I see the "Save file" dialog, click Save and then Firefox freezes up for a while, maybe a minute or two. Pages won't scroll. I can't switch tabs. I can bring up a different firefox window and it redraws its contents, but I can't scroll or do anything else.

This didn't happen a month ago, then one day after a system upgrade, it happens every time. I'm using FF 123.0.1 on Arch Linux. 64GB RAM, so it's not a memory shortage. I have upgraded one or two times more since the upgrade when this appeared. Chromium is not affected, Thunderbird is fine, and all other software continues to be fine as before, including when saving files. Only FF has this problem.

What is the problem and solution? Are there ways to gather more info to diagnose the problem, if needed?

Asked by Daren Scot Wilson 21 hours ago

Last reply by zeroknight 14 hours ago

Firefox plays no audio

I can hear NO AUDIO on ANY webpage, when in Firefox. I have gone through all the suggestions on this page: [https://support.mozilla.org/en-US/kb/what-to-do-if-firefox-w… (read more)

I can hear NO AUDIO on ANY webpage, when in Firefox. I have gone through all the suggestions on this page: [https://support.mozilla.org/en-US/kb/what-to-do-if-firefox-wont-play-any-...] but still have the problem.

Asked by radar 3 days ago

Last reply by jonzn4SUSE 22 hours ago

Sound

Can you help please, I opened my laptop there was a quick flashed message that I needed to do something to regain sound (sound seems to have gone completely) and I don't … (read more)

Can you help please, I opened my laptop there was a quick flashed message that I needed to do something to regain sound (sound seems to have gone completely) and I don't know how to correct it

Asked by Druiddhubh 2 days ago

Last reply by jonzn4SUSE 22 hours ago

Unknown Apps running

I am running Firefox. When I open the Task Manager, it shows that there are 13 Apps listed for Firefox with 1 for Runtime Broker. I have only 2 tabs open. Task manager… (read more)

I am running Firefox. When I open the Task Manager, it shows that there are 13 Apps listed for Firefox with 1 for Runtime Broker. I have only 2 tabs open. Task manager shows that all together the Firefox apps are using only 0.4% of CPU, but are using 521.3MB of memory. When moving around the different apps I am using, the non Firefox apps are running more slowly due to the amount of memory used by all these Firefox accounts. I want to know what are these apps and why are they there when I have only the 2 tabs open?

*Email removed for privacy reasons*

Asked by svillecb 3 days ago

Last reply by jscher2000 - Support Volunteer 1 day ago

spotify not playing on firefox for mac

I recently started using Firefox as my main browser after using Chrome for awhile, and I'm now running into trouble playing music on Spotify. Every time I try to play a… (read more)

I recently started using Firefox as my main browser after using Chrome for awhile, and I'm now running into trouble playing music on Spotify.

Every time I try to play a song on the browser version of Spotify, it cycles through several quickly without playing anything and eventually displays an error message that says: "Spotify can't play this right now. If you have the file on your computer you can import it."

I've seen others with similar issues (https://support.mozilla.org/en-US/questions/1431659) but the suggested fixes aren't working for me. My Firefox is up-to-date, I have DRM controlled content enabled, as well as the Widevine Content Decryption Module.

Looking for any suggestions!

Asked by ma285598119 2 days ago

Last reply by zeroknight 1 day ago

No stream in Utube but will in Edge

New Windows 11 computer will not stream on Utube. I have 2 others with W10 and they stream fine. Tried to use Edge (ugh) and it works flawlessly. Personally I think th… (read more)

New Windows 11 computer will not stream on Utube. I have 2 others with W10 and they stream fine. Tried to use Edge (ugh) and it works flawlessly. Personally I think this is done by microshit.

Asked by Jack3M 2 days ago

Last reply by zeroknight 1 day ago

Firefox freezes/stall/slow after idle for a while

After some time of idle, i.e. leave the computer for some time, say over night. No suspend or hibernate. Back to the computer next morning, unlock. Then Firefox appears f… (read more)

After some time of idle, i.e. leave the computer for some time, say over night. No suspend or hibernate. Back to the computer next morning, unlock. Then Firefox appears frozen/hang, can't switch tab (clicking tab has no response, but not really frozen, sometimes responses after dozens of seconds of lag), page also has no response. Then after around half to 2 minutes, everything back to normal.

During the "hang", CPU load is load, no memory stress (swapping/paging).

Environment:

Firefox 123.0 (64-bit), (actually it bothered me for years)

Linux 6.6.15-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.6.15-2 (2024-02-04) x86_64 GNU/Linux

``` lsb_release -a No LSB modules are available. Distributor ID: Debian Description: Debian GNU/Linux trixie/sid Release: n/a Codename: trixie ``` Not related to particular Linux and/or kernel version.

CPU: Intel or AMD, not related. RAM: 64GB/96GB, free memory more than enough.

I will gather more detailed info later.

Asked by Terrance_h 3 days ago

Last reply by zeroknight 1 day ago

Certain videos on certain web pages won't play.

I have been a Firefox user for most of my time on a computer and that's a lot of years. A regular site I visit is Townhall.com. A few months ago I could no longer play vi… (read more)

I have been a Firefox user for most of my time on a computer and that's a lot of years. A regular site I visit is Townhall.com. A few months ago I could no longer play videos because the link (video screen) would not appear. The text below where the screen should have been appears. I worked with Townhall on this and we could not solve it. Interesting was that periodically the link would appear but now doesn't appear at all. So I am forced to use MS Edge for Townhall videos.

Then it happened on another site I frequent - RacerX.com. When I try to play a video I get a blank screen with the message: "Unfortunately your Targeted Advertising privacy settings prevent us from showing you this YouTube Video. Please update your consent to see this content." I cannot find anything in settings which should cause this. I changed nothing. Settings are the same as they've been for years. So now for RacerX videos I have to use MS Edge.

I would prefer to continue to use Firefox as my browser but switching back and forth is not productive. As much as I do not want to make MS Edge my default browser it looks like I will have no choice unless you can help me solve this issue.

Asked by miscthings4 2 weeks ago

Last reply by cor-el 2 days ago

History is not being deleted

Despite many attempts at fixing including reinstalling FF, highlighting various drop downs in the history menu like the "everything section", every two hours etc. Nothin… (read more)

Despite many attempts at fixing including reinstalling FF, highlighting various drop downs in the history menu like the "everything section", every two hours etc. Nothing seems to work and I end up deleting the history one by one. Thank you

Asked by midogsrgr8 2 days ago

Last reply by cor-el 2 days ago

Firefox crash, Tab crash (always)

I tryed Firefox 115.8.0esr and 115.9.0esr 32Bit on Windows 7. (78.15.0 works) Firefox crashes(the whole program, i mean no tab) on "about:support" or some pages on suppo… (read more)

I tryed Firefox 115.8.0esr and 115.9.0esr 32Bit on Windows 7. (78.15.0 works) Firefox crashes(the whole program, i mean no tab) on "about:support" or some pages on support.mozilla.org like https://support.mozilla.org/de/kb/firefox-leistungseinstellungen always reproduceable.

I disabled all Addons, i disabled this power optimizion setting, removed usercrome.css same. With Firefox savemode it dont crash. Spyware is blocked, means datareporting/telemetry/ping by disabling the options and empty the urls (like on FF 78 but it dont crash). Somewhere i read firefox can crash on a empty url, but i assume its fixed long time ago. A wrong, unreachable or empty url should not crash on well programming. Think about countrys that blocks urls, adblocker, pihole and so on. I dont remember about what url i read.

Does the savemode revert all about:config settings? What does support.mozilla ask the browser that causes the crash? It know it seems to identify the Browser, but usual its done by useragent and no "internal" communication.

Then FF always crash on ebay.de search if you scroll or change settings while the page is not ready. Spyware is too blocked by Hardware, ebay may wait for some ad? But thats already on FF78 but on 115 it seems more often, this was not with FF 52. But some sites including ebay stops to work with FF52/78 so no choice.

Asked by chkamiga 1 week ago

Last reply by jscher2000 - Support Volunteer 2 days ago

Latest Firefox has top part of browser window dimmed out even when it has desktop focus

I have the latest version of Firefox (124.0.1) that I'm using on macOS (14.4). The problem is that the whole top section of the browser (tab bar, location bar, and bookma… (read more)

I have the latest version of Firefox (124.0.1) that I'm using on macOS (14.4). The problem is that the whole top section of the browser (tab bar, location bar, and bookmarks bar) is dimmed out a lot of the time. Including when the browser has desktop focus. This, as you might imagine, is very annoying.

Don't know what's changed, I haven't done anything to Firefox that would make this happen. Wondering if this is a bug in the latest version that will be fixed, or if I need to pursue this. My plan would be to log out of my Mozilla account on the browser, reset all the settings, then log back into my Mozilla account in the hopes that this is something that won't survive that process; i.e. not saved in my saved settings.

I'm about at the point of stopping use of Firefox, which I really don't want to do, if I can't fix this due to eyestrain from squinting at dimmed tabs, etc. If this is a release-related problem, I can put up with it until it's fixed.

Asked by MrDoh 3 days ago

Last reply by zeroknight 2 days ago

Video playback (and other misc. webapp) issues, which do not occur when using a Private Browser window

I am facing an issue with my Firefox. This most commonly occurs with video playback webapps like YouTube Shorts. Intermittently, but often enough to be incredibly annoy… (read more)

I am facing an issue with my Firefox.

This most commonly occurs with video playback webapps like YouTube Shorts. Intermittently, but often enough to be incredibly annoying!!) videos will stick while audio plays in the background. This does not always happen, but once it starts there seems to be some sort of cooling off period before things work again.

Reddit video player never works, seeming to silently crash - never showing the play button or video controls overlay.

I have had miscellenious other issue with other website that include forms to fill out and navigate where the elements like "next" or "submit" are completely unresponsive.


  • Refreshing the page does not fix it.
  • Clearing Firefox's cache and data did not fix it.
  • "Refreshing" Firefox did not fix it.

Strangely, the same video/page will always work on a Private browser window. I appreciate that these windows don't have extensions active, but I have activated every extension in private browsing and it still works.

The only extensions I have are:

  • Privacy Badger
  • uBlock Origin
  • Bitwarden

I have no idea what it is about my "normal" browser which is broken, and why things are fine in the private window, but this is immensely frustrating.

I really don't want to have to change to another browser (Chrome... ew...) but I need this fixed if I am to continue.

Asked by Paul Naidoo 4 days ago

Last reply by zeroknight 3 days ago

Power management

Firefox doesn't work with power management. It essentially turns the screen off and then sends the laptop to sleep when watching videos (in full screen). I have tried to … (read more)

Firefox doesn't work with power management. It essentially turns the screen off and then sends the laptop to sleep when watching videos (in full screen). I have tried to disable hardware acceleration, but it didn't fix my problem. I am on 124.0.1 version - flatpack version on fedora, as the actual fedora version from "discover" app center cannot play videos at all. I am running on fedora 39, kde plasma, wayland.

Asked by danu.tihonov 3 days ago

Last reply by zeroknight 3 days ago