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Firefox says my profile is missing

Firefox is saying my profile is missing or inaccessible. I have not moved, renamed, or deleted the folder at all. I have to use Google Chrome now. Someone please help! … (read more)

Firefox is saying my profile is missing or inaccessible. I have not moved, renamed, or deleted the folder at all. I have to use Google Chrome now. Someone please help!

Asked by Jeremy West 1 week ago

Answered by Jeremy West 1 week ago

  • Solved

ebanking log-in does not work

I use the browser for e-banking. Log in has worked up until now, but now a key drop-down that gives me the log-in does not work. Having to use Safari for e-banking now. A… (read more)

I use the browser for e-banking. Log in has worked up until now, but now a key drop-down that gives me the log-in does not work. Having to use Safari for e-banking now. A bit vague, but I hope you can help.

Asked by grantro3 1 week ago

Answered by FredMcD 1 week ago

  • Solved

Firefox 79.0 Closes Immediately on opening

Once Firefox 79.0 is installed on my two Windows 10 systems, it opens for a second and closes immediately. If I open Firefox from a link in my email, it opens without cr… (read more)

Once Firefox 79.0 is installed on my two Windows 10 systems, it opens for a second and closes immediately. If I open Firefox from a link in my email, it opens without crashing. If I select open a new window it opens and closes immediately. If I select Open a New Private Window, it works. If I open a new tab it works. If I select Open a Link in a New Window, it works. The same problem happens why attempting to open Firefox in Safe mode.

Asked by fberlack 1 week ago

Answered by FredMcD 1 week ago

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The mic and webcam popup doesn't go away even after the tab is closed. How to solve it? A bug?

When I go to a website that requests access to my webcam and/or my microphone (and I grant it), a tiny popup comes up over the tab bar. That's fine. But when I close the … (read more)

When I go to a website that requests access to my webcam and/or my microphone (and I grant it), a tiny popup comes up over the tab bar. That's fine. But when I close the tab using either or both, the popup doesn't go away. It doesn't contain the mic and/or cam icon(s) anymore, just the Firefox logo, but it doesn't go away and, oh my, it is so annoying.

The attached images are (1) the popup when I am using my mic in a tab, and (2) the popup when I am no longer using neither mic nor cam anywhere but the popup is still visible.

I can only remove the Firefox-icon-only popup by restarting Firefox!

How do I solve this? Is this a bug?

Asked by A. 2 weeks ago

Answered by A. 1 week ago

  • Solved

Firefox: Can't View, Acces or Close Window

Hello. A couple of days ago, I was having problems with Firefox crashing when I opened it--no window would open at all. Prior to that I was having problems for a few hour… (read more)

Hello.

A couple of days ago, I was having problems with Firefox crashing when I opened it--no window would open at all. Prior to that I was having problems for a few hours with Firefox being extremely slow and getting stuck. This is with a MacBook Air with Catalina installed.

I did what I thought was clean reinstall and restored by profile from a backup. I had to try a couple of different times to get it to work. I did wind up losing my previous session.

Things seem to be working fine, but in the Firefox Windows menu it shows a window I can't access, close, etc. The tab open in the window has the title "Firefox protects your privacy automatically." I tried the "Show All Windows" command and only the other window "Google" can be seen. See the two screenshots.

I tried restarting Firefox in Safe Mode, restarting my computer, etc. and that has not helped.

During the reinstallation, I think I remember briefly seeing a different window with a tab from Firefox with this name, but I might be incorrect.

Asked by bob174 1 week ago

Answered by bob174 1 week ago

  • Solved

Windows 10 / Features 2004 Update

Is anyone else experiencing issues with Firefox after installing W10 Feature Update 2004? That’s not the only problem I’m having after installing the update, but it’s amo… (read more)

Is anyone else experiencing issues with Firefox after installing W10 Feature Update 2004? That’s not the only problem I’m having after installing the update, but it’s among the most pronounced issues.

Asked by JimInRaleigh 1 week ago

Answered by JimInRaleigh 1 week ago

  • Solved

Firefox can't load youtube settings.

Firefox can't load youtube settings, instead show endless preloader animation. Win 10 FF 78.0.2 64bit I cleaned the cookies, tried safe mode, tried to delete all plug-ins… (read more)

Firefox can't load youtube settings, instead show endless preloader animation. Win 10 FF 78.0.2 64bit

I cleaned the cookies, tried safe mode, tried to delete all plug-ins, tried to delete the browser profile, I reinstalled Firefox - no result.

What should I do?

Asked by doomedseer 1 week ago

Answered by cor-el 1 week ago

  • Solved
  • Solved

Firefox not showing images on some sites

I suddenly have a problem with Firefox NOT showing certain images (linked ones I think) on various websites. It's not across the board, just about a dozen or so websites.… (read more)

I suddenly have a problem with Firefox NOT showing certain images (linked ones I think) on various websites. It's not across the board, just about a dozen or so websites.

I briefly got some kind of Webp message that quickly blinked off before I could see what it said. I'm including two screenshots to show the problem I'm having.

Asked by Black Knyght 1 week ago

Answered by Black Knyght 1 week ago

  • Locked

error gah crush

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1296642. Please follow up there, thanks.] during i open the browser to watch a news i seen the pop… (read more)

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1296642. Please follow up there, thanks.]


during i open the browser to watch a news i seen the pop up gah:) crush and need help how to fix thank you..

Asked by jast ienag 1 week ago

  • Solved

QR Codes wont show.

Whenever I have to scan a qr code, It turns into whatever that is in the image attached. Same thing happens sometimes when I try uploading images on certain websites. It … (read more)

Whenever I have to scan a qr code, It turns into whatever that is in the image attached. Same thing happens sometimes when I try uploading images on certain websites. It works fine on other browsers. It also happens while using Firefox safe mode. Sorry for not being detailed enough.

Asked by anon 1 week ago

Answered by cor-el 1 week ago

  • Solved

Instantaneous flashing images/windows

I am using Firefox 77.0 and get flashing images that seem to occur randomly. One just appeared as I am typing this. It is quite annoying and, and for anyone susceptible t… (read more)

I am using Firefox 77.0 and get flashing images that seem to occur randomly. One just appeared as I am typing this. It is quite annoying and, and for anyone susceptible to strobe lighting, may be dangerous.

Operating system is Fedora 32. I have also recently installed a Microsoft wired, laser mouse but I don't think this is causing the problem.

I have Gnome Tweaks installed and have noticed that the Windows Title bar items flash at the same time.

Asked by scmarshall999 1 week ago

Answered by scmarshall999 1 week ago

  • Solved

Alt key pages back

So starting yesterday I noticed that when ever I go to alt tab out of Firefox, the page I'm currently on goes back a page and I've narrowed it down to my Alt key being th… (read more)

So starting yesterday I noticed that when ever I go to alt tab out of Firefox, the page I'm currently on goes back a page and I've narrowed it down to my Alt key being the culprit. This only effects Firefox, as I've checked other browsers and I can tab out just fine there. I've tried restarting FireFox to its default state and restarted my system but the issue persists. If anyone has any advice how to solve this I'd greatly appreciate it as this issue has become quite annoying.

Asked by valiriversong 1 week ago

Answered by valiriversong 1 week ago

  • Solved

Firefox keeps crashing every time i download something.

Does not matter what it is word file, picture, program. The download starts, Firefox goes gray and crashes..... I just got a new computer and i thought this problem would… (read more)

Does not matter what it is word file, picture, program. The download starts, Firefox goes gray and crashes.....

I just got a new computer and i thought this problem would go away, but it is still present. It is becoming EXTREMELY frustrating. I love Firefox and have used it for a long time but this issue is making it very difficult.

Asked by ataugir 3 weeks ago

Answered by ataugir 1 week ago

  • Solved

Firefox crash

I have this problem some times at day. This is only just a example. The browser stop and display a message. bp-83a2778f-cca8-455b-a655-dc2350200725 bp-300382e6-456b-440f-… (read more)

I have this problem some times at day. This is only just a example. The browser stop and display a message.

bp-83a2778f-cca8-455b-a655-dc2350200725 bp-300382e6-456b-440f-a3b9-0a17d0200725 bp-b6fd0c4f-9541-4c78-8db5-6721d0200725 bp-e38b1197-9d64-456c-aae2-30a960200725 bp-029e192f-f55b-43c1-a772-bbb7b0200725 bp-210a3609-876c-4565-a80f-eecdf0200725 bp-3d6e0201-4582-48a7-9a63-adee40200725 bp-61b1faa3-839e-4970-b4ae-d90970200725 bp-f2736821-d9eb-4861-80d5-a38660200725 bp-c87d692f-48f2-47aa-b32b-2965e0200725 bp-c25d22bb-45a7-4697-8e14-ef3a40200725 bp-2001f559-537a-4692-ae73-be6540200725 bp-8f4e57f8-7cc2-4f04-a440-003830200725 bp-9509a806-2829-4b69-84f4-8bff10200725 bp-7edcc031-a2f7-4230-ae1f-cd8260200725 bp-f59d1f0e-bbbd-4cdf-8f4c-0ba3b0200725 bp-8bf20da1-d4e3-4596-93cb-9b9320200725 bp-b7e4f93d-c878-40b6-9f86-034f60200725 bp-30a49677-3d67-4898-888e-84e980200725 bp-ed12843a-c1d2-4513-92f9-c760a0200725 bp-55092001-123e-4efd-b1d5-a895e0200725 bp-9cb5c960-1e33-4435-bad3-3bb6c0200725 bp-50485159-5659-4668-aee5-760bf0200725 bp-d57c3094-4443-4ab1-91a8-c107a0200725 bp-8abe6d8a-dc30-4751-a873-d2c0a0200725 bp-ae4b0cbf-e5ea-4891-a3a9-50b580200725 bp-1d3d7b25-4543-46ef-ab8e-285610200725 bp-535ab822-8061-40c6-ace9-b53330200725 bp-d9f1903f-86b3-4da9-a438-c3f750200725 bp-b95f9f25-75f0-455c-be5f-09d760200725 bp-babb1f42-e194-4943-85ab-6025e0200725 bp-2bce92af-d0e6-4a65-9f99-964510200725 bp-b581f24a-4a8d-48d4-ba55-7e9cd0200725 bp-495a68dc-bac0-4fae-85cd-a5b9e0200725 bp-e65de079-e1e2-4cd3-92c3-91f4c0200725 bp-91c39608-29e3-45b2-87e4-afc4d0200725 bp-7aa6757a-203b-4f36-be79-912f40200725 bp-1d579ed9-05fe-4d4e-8e90-80be60200725 bp-77ad4fc6-4140-494d-b930-f00d00200725 bp-a17255cb-8483-4c26-8e11-64e7a0200725 bp-e6f097e1-72ce-4b04-96a7-ccf270200725 bp-c85c6949-939e-4d86-8453-491290200725 bp-e612a1bf-ea3d-423a-abfb-7669b0200725 bp-ab08dc93-3e8a-4954-a908-33cea0200725 bp-100c51ac-300e-4b6b-bade-91b1d0200725 bp-00880efe-ee41-4ed5-bd35-2a7280200725 bp-92843d0d-7ab2-41c5-8bdc-d5ff60200725 bp-066999db-8994-4c1b-9a70-6e4880200725 bp-c291cd44-dabf-4ad0-b372-fc2470200725 bp-573e0c43-8299-4ae9-818c-93a520200725 bp-9c0ecf7b-ec98-4176-9ef8-c501a0200725 bp-0d03e80f-fa8c-4b69-98d3-8f9730200725 bp-841f7479-e062-40bc-a4fe-7cfce0200725 bp-32197a39-5496-4a98-ac0a-059df0200725 bp-f008af24-42e7-4ac3-abc6-983320200725 bp-4d4e430f-655a-410c-bcc0-1b1190200725 bp-c1010ca6-fae1-4cb6-8c67-9ef4b0200725 bp-a31cdbeb-53e8-435e-8ac2-5974a0200725 bp-68225648-8dc3-43d5-9b88-c0bb00200725 bp-6bf2bcfd-ba59-416a-8741-675440200725 bp-91f99b69-f7ae-4e1a-831c-1b1700200725 bp-aa547b8c-c060-455f-ae96-7e2320200725 bp-cf648c5a-c547-4351-83a6-365ac0200725 bp-d92dab07-4731-4bad-8a3c-76ee80200725 bp-9f1811cb-7687-4bad-af24-d0b870200725

Asked by Kurro Lopez 1 week ago

Answered by TyDraniu 1 week ago

  • Solved

Tabs constantly crashing.

Hello, I should start by saying that I'm a technophobe so I admit I'm not very good at explaining my problem or understanding how to deal with it. A couple of weeks ago m… (read more)

Hello, I should start by saying that I'm a technophobe so I admit I'm not very good at explaining my problem or understanding how to deal with it. A couple of weeks ago my tabs began crashing regularly. After researching online, I've refreshed Firefox, done a clean re-install, emptied the cache, disabled add-ons, tried safe mode and turned off hardware acceleration. None have made any difference. I'm up-to-date with Firefox and am using Windows 10. When I switch to Microsoft Edge I don't get any problems at all. I take this to mean that it's not a problem with my PC which has all the latest updates installed. I there anything else I can try? I'm not keen on Edge and would prefer to stick with Firefox. Incidentally, this tab has crashed twice whilst I was typing this message. Thank you.

Asked by rodney.clayton 2 weeks ago

Answered by rodney.clayton 1 week ago

  • Solved

Cannot download/save documents and videos for the past week or two

I don't know if this is related to Firefox version 78.0.2 (64-bit) which automatically downloaded itself and installed after a Windows10 reboot about a week or two ago, … (read more)

I don't know if this is related to Firefox version 78.0.2 (64-bit) which automatically downloaded itself and installed after a Windows10 reboot about a week or two ago, but during that same time period I have no longer been able to download/save documents (e.g., PDFs) and videos (MP4s) from websites. All I get is a blue bar (with an exit button) that says "Opening <filename>.<ext>". See attached image. Since nothing happens, I have to click the exit button. Much of my effort at the computer has come to a standstill because I can no longer download items from websites. There is no option in the "Help" dropdown to reload and reinstall the current version, so I'm stuck.

By the way, are PNG images required or merely preferred for attachments?

Asked by harveyh 2 weeks ago

Answered by harveyh 1 week ago

  • Solved

Unwanted new behaviors in Bookmarks and Tools and especially in "new windows"

I don't know if this is related to Firefox version 78.0.2 (64-bit) which automatically downloaded itself and installed after a Windows10 reboot about a week or two ago, … (read more)

I don't know if this is related to Firefox version 78.0.2 (64-bit) which automatically downloaded itself and installed after a Windows10 reboot about a week or two ago, but during that same time period I have had intolerable problems with new windows as well as unwelcome new behaviors with "not-new" windows passed from the previous version to the current version. All of the issues (at least those I've discovered so far) are noted on the attached image, so there's little point in repeating them here. The greatest problems are with new windows: issues A and B make new windows almost useless (without a lot of extra effort to work around the issues), and the fact that I can no longer add more tabs to a new window is simply intolerable. (If I attempt adding a tab, it somehow "locks" the window, and it cannot be exited or deleted without taking down Firefox.) The second problem is that at least some menu items in the "original" window(s) from the previous version no longer work correctly, if at all. The latter "if at all" (Tools|Page Info) is something I heavily depend upon because other browsers don't have such a tool. (I have not tried all of the other Tools to see if they misbehave, too.) To me, it's all part of what makes "full-featured Firefox" better than "crippled Chrome" (which touts speed but deliberately, for the sake of that speed, has restricted its features compared to Firefox). Unfortunately, there is no option in the "Help" dropdown to try reloading and reinstalling the current version (to see if that will fix the problems), so I'm stuck.

Asked by harveyh 2 weeks ago

Answered by harveyh 1 week ago

  • Solved

Netflix

When I go to Netflix my computer freezes completely almost immediately, I cant do anything but shut down and restart. This does not happen when I open Netflix in Microso… (read more)

When I go to Netflix my computer freezes completely almost immediately, I cant do anything but shut down and restart. This does not happen when I open Netflix in Microsoft Edge.

Asked by victoraugust 1 week ago

Answered by Andrew 1 week ago