Showing questions tagged: اعرض كل الأسئلة

Blue screen crash

Within the last few weeks I have had some random BSOD occurrences while using Firefox. I used Nirsoft's BlueScreenView utility to inspect the minidump files. It showed th… (read more)

Within the last few weeks I have had some random BSOD occurrences while using Firefox. I used Nirsoft's BlueScreenView utility to inspect the minidump files. It showed the culprit was: nvlddmkm.sys - Nvidia windows kernel mode driver version 465.89.

The system is Windows 7 64-bit, graphics card is Nvidia GeForce GTX960 driver version 27.21.14.6589. I have used this system and Firefox for several years and never had a BSOD until lately. Disabling hardware acceleration seems to resolve the issue so far.

Are there any changes in Firefox 88 and 89 that could cause this? I have noticed other recent reports of the same problem.

Asked by tim.skene1 6 days ago

Last reply by tim.skene1 6 days ago

ERROR : PR_END_OF_FILE_ERROR

None of my pages load and I get this error message: PR_END_OF_FILE_ERROR This continues to happen and I really need it fixed please! I end up having to use a different br… (read more)

None of my pages load and I get this error message:

PR_END_OF_FILE_ERROR

This continues to happen and I really need it fixed please!

I end up having to use a different browser when I prefer firefox.

I have emptied my cache, refreshed firefox to default, checked my security settings, not sure I have ads or ad blocking if I do I am not finding it. I did disable some protections to try and get things to work to no avail; which I don't prefer.

I believe this issue is on your end because this happened a few days ago, then things worked, and now they are not again.

I have read many of your articles and don't have any more time to waste to try to fix this. It has been exhausting and now I need you to fix this please.

I won't be able to keep using firefox if this keeps happening. It would be much appreciated if you would fix this.

Thank you!

Asked by chelde 1 week ago

Last reply by chelde 6 days ago

Firefox keeps losing internet connection but my wifi/internet is fine

A link to my previous thread: https://support.mozilla.org/en-US/questions/1339912 Recap: I was having what I believe were some kind of syncing issues, where none of my pa… (read more)

A link to my previous thread: https://support.mozilla.org/en-US/questions/1339912

Recap: I was having what I believe were some kind of syncing issues, where none of my passwords would autofill, and I couldn't save new login information, and was getting logged out of websites that I would normally be perma-logged in to. At the same time, I have also been having connectivity issues where FF loses connection to my internet for around 5 minutes. Sometimes it would fix itself and other times I'd have to restart FF. Meanwhile, Chrome would run fine in the background so I know it's not my actual wifi but it's specific to FF.

I have tried the FF "refresh" and when that didn't fix it, I tried a full uninstall/reinstall which fixed my syncing/password autofill issues but not my connectivity issues.

Any other ideas? I'm super bummed about this because I've used FF for many years and been so happy with it and have convinced so many friends to jump ship from Chrome over to FF. But I don't have time to keep troubleshooting this and it's looking more and more like I'll have to switch over to Chrome if I want to have a normal workday without frustrations and interruptions.

Asked by sjb 1 week ago

PDFs do not display in new Firefox release

Firefox 89.0 (64-bit) on Win 10 21H1: Since the last update PDFs do not automatically display. I have disabled all other extensions with no success. File downloads but d… (read more)

Firefox 89.0 (64-bit) on Win 10 21H1: Since the last update PDFs do not automatically display. I have disabled all other extensions with no success. File downloads but does not display. When this happens I am presented with a blank browser window when I access a URL directed to a PDF. Thank you, SK_AusTX

Asked by SK_AusTX 6 days ago

Using mouse to scroll

Since using the refresh feature for Firefox, I can no longer use the mouse to scroll through my emails when reading them. I regret refreshing Firefox to a new version. It… (read more)

Since using the refresh feature for Firefox, I can no longer use the mouse to scroll through my emails when reading them. I regret refreshing Firefox to a new version. It's horrible in my opinion. I've lost all the things I used every day. It's made my screen size weird also. Does anyone have a way to correct that and the mouse scrolling?

Asked by jebrownell 6 days ago

Firefox loads page on 2nd or 3rd try only

So I mainly use firefox and it had been working perfectly for as long as Ive had my laptop. However, recently this issue has come up, that random pages often (around 70-8… (read more)

So I mainly use firefox and it had been working perfectly for as long as Ive had my laptop. However, recently this issue has come up, that random pages often (around 70-80% of the time) do not open on the first try. Firefox tries to load it for 5-8 seconds and then gives me the server not found error. However, if I click on the refresh button a couple of times it then successfully loads the webpage. This has been happening for 2-3 days now and is really annoying and hard to work around.

It shouldn't be my wifi since my other laptop does not have this issue. I have refreshed/reset firefox to no avail. I use kaspersky security, but it has had no issues so far and I have not done any changes to settings or anything like that. I thought maybe its a firewall issue but I had not tinkered with any of those settings either. Lastly, I also play online shooters and have so far not noticed any lag during games, making me think its a browser issue.

Asked by Roomster 6 days ago

Blinking rectangle

Hey, I have a problem with weird blinking rectangle in few locations on the screen. It looks like i could write in that spot where it's blinking. I was checking settings,… (read more)

Hey, I have a problem with weird blinking rectangle in few locations on the screen. It looks like i could write in that spot where it's blinking. I was checking settings, but nothing sounded familiar, that's why I'm writing here - how to turn that off?

Asked by kovvjan 6 days ago

Firefox launches like this ever since the last update.

No matter how I close the program, it always opens like the attached screenshot. Even more annoying, I can't click the maximize button, but I have to drag it down a bit, … (read more)

No matter how I close the program, it always opens like the attached screenshot. Even more annoying, I can't click the maximize button, but I have to drag it down a bit, THEN click it.

I tried turning off FingerPrint, and it was already disabled.

Any ideas?

Asked by LazHimself 6 days ago

Firefox won't stream/play videos

My Firefox client will not play any embedded videos on any web sites or stream content from sites such as Twitch. Strangely, the only site that will play videos is Youtub… (read more)

My Firefox client will not play any embedded videos on any web sites or stream content from sites such as Twitch. Strangely, the only site that will play videos is Youtube.

I've tried disabling all extensions (I only have two - Ad Block and Better Twitch TV), disabling hardware acceleration, clearing my cache and cookies, and using troubleshooting mode. None of those solve the issue.

Asked by devin1229 6 days ago

Vertical synchronization not working

Some weeks ago I start notice, that in Mozila Firefox all videos start have noticeable horizontal line. Later I found that this line appear always on any image ( not only… (read more)

Some weeks ago I start notice, that in Mozila Firefox all videos start have noticeable horizontal line. Later I found that this line appear always on any image ( not only video) when I scroll down any page. As I understand, something wrong with Vertical Synchronization on Mozila browser ( I dont have that problems when use other browser or watch video in video players). I don't have that problem when moving all Mozila window with mouse over windows desktop. I tried do some fixes that I found in internet, but it didn't help (set vertical synchroimpuls in nvidia control panel ).

Can anyone suggest, how I can fix that problem?

Asked by yuakorablev 6 days ago

no access to photo library

Hi! since the update to Firefox 89.0, when I try to upload a photo to a website from my Mac Photo library, the library shows up empty. It does that with any websites and … (read more)

Hi! since the update to Firefox 89.0, when I try to upload a photo to a website from my Mac Photo library, the library shows up empty. It does that with any websites and on and it does work absolutely fine via Chrome or Safari. Is it something to do with permissions? any advice? Thank you

Asked by delphinekargayan 5 days ago

Firefox MacOS external monitor flickering

An issue I am running into with the latest Firefox is that when connected to an external display (4K) the screen starts flickering really bad when scrolling in Firefox fo… (read more)

An issue I am running into with the latest Firefox is that when connected to an external display (4K) the screen starts flickering really bad when scrolling in Firefox for MacOS.

Safari does not, other programs do not, only Firefox!

Anyone having similar issues or knowing a solution? It is really annoying! Thanks in advance!

Asked by Jos149 5 days ago

Mewe not loading on Firefox

Mewe won't open on firefox. All I get is a blank page. Have not touched any settings. I don't have this issue on anything else I open on Firefox, nor do this occur on any… (read more)

Mewe won't open on firefox. All I get is a blank page. Have not touched any settings. I don't have this issue on anything else I open on Firefox, nor do this occur on any other browser. Please fix.

Asked by annebeasthre 5 days ago

Last reply by annebeasthre 5 days ago

Sound crackling on MacBook Pro while Firefox is running.

Hi, I noticed a problem on my MacBook Pro when Firefox is running. When I have 4 tabs opened on a precise streaming website, with the sound disabled on these 4 tabs, and… (read more)

Hi,

I noticed a problem on my MacBook Pro when Firefox is running. When I have 4 tabs opened on a precise streaming website, with the sound disabled on these 4 tabs, and I run other tab (like youtube) or other app (VLC, Music,...) with the sound enabled on it, I can ear some "pop" or "crackle" in the speakers.

I performed the same test with Safari and the problem don't appear.

Motherbaord, and speakers have been replace on my laptop by AppleCare. I think it's a software issue (maybe due to Firefox, maybe to macOs). I contacted Apple to explain my problem and ask them try to reproduce the issue, but they won't do until Mozilla confirm that the issue is not due to Firefox...

I did't find how to contact Firefox support Team, so I posted here...

Regards, Joe

Asked by Joelafrite 5 days ago

Firefox hangs while Facebook popup alert active

Since the FF update, when I get a popup alert in the lower left, I am unable to do anything else on the page until the alert disappears or I manually close it. After the… (read more)

Since the FF update, when I get a popup alert in the lower left, I am unable to do anything else on the page until the alert disappears or I manually close it. After the alert popup is gone, everything it back to normal. This only started happening with the "new" FF.

The issue does not happen with Chrome.

Asked by Richard 5 days ago

A web page is slowing down your browser

Previously, when the above happens, I get a yellow pop up message . After the latest update this is no longer available. Please reintroduce this, as I sometimes fail to … (read more)

Previously, when the above happens, I get a yellow pop up message . After the latest update this is no longer available. Please reintroduce this, as I sometimes fail to see the pop up window which allows me to stop it. If I fail to stop it in time, firefox freezes and I have to reboot every time. This time make it a red window, so that the warning is immediately noticeable. ''''Note': I am still using Windows 7.

Thank you

Victor nanshir Malaysia

Asked by nanshir 5 days ago

Firefox starts, but cannot open any Page

Firefox on a Windows 10 (Build 19042.1052) that It starts and seems to run without hanging or crashing. I can enter an url, but it doesn't do anything. The Viewport just… (read more)

Firefox on a Windows 10 (Build 19042.1052) that

It starts and seems to run without hanging or crashing. I can enter an url, but it doesn't do anything. The Viewport just stays white. Also nothing happens if clicking on a bookmark. Or the settings. I was able to open the about:support page via the menu, but not by entering it into the adress bar.

Here are the things that I already tried to no avail: - updated to the latest version - Incognito mode - Troubleshoot mode - graphics card driver is up to date - reinstallation - Cleaning Firefox - delete firefox profile - clearing the start cache - downgrade to version 88.0.1

It is weird, that the about:support page works when opened from the menu but not when entered into the adress bar, right? This means that content can be displayed, but you cannot navigate to it via the address list. But then why don't bookmarks work either?

By the way: It is not a network Issue. Chrome and Edge work, and also the problem persists across multiple different networks.

Asked by stephan.graf 4 days ago

Last reply by stephan.graf 4 days ago