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Adobe Flash plays only black frame

I downloaded and installed Adobe Flash when I couldn't get any play on a few videos. After install, the first frame of one video shows, but when I click Play the window g… (read more)

I downloaded and installed Adobe Flash when I couldn't get any play on a few videos. After install, the first frame of one video shows, but when I click Play the window goes black and remains black.

No progress shown.

Asked by FireFox Sync 1 year ago

Last reply by FireFox Sync 1 year ago

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Videos autoplaying even with all the new settings

Until today the options for stopping videos auto playing worked OK, suddenly they don't work at all. I had changed all the settings in about:config - please see screen … (read more)

Until today the options for stopping videos auto playing worked OK, suddenly they don't work at all. I had changed all the settings in about:config - please see screen shot attached - a couple of weeks ago when they suddenly started auto playing and that solved the issue, but now I am back to square one. Even when I have ensured that the autoplay option is changed in the preferences section they are still auto-playing. Any suggestions please as this is driving me crazy!

Thanks in advance for your help. It is much appreciated.

Asked by KezzerN 1 year ago

Last reply by cor-el 1 year ago

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Version 63.0.1, YouTube videos not showing on Mac

I'm using YouTube from a Mac with OS Mojave version 10.14, Firefox version 63.0.1. YouTube videos just aren't showing up for me, either on the YouTube site or embedded. … (read more)

I'm using YouTube from a Mac with OS Mojave version 10.14, Firefox version 63.0.1. YouTube videos just aren't showing up for me, either on the YouTube site or embedded. This is true:

- for multiple videos;

- after deleting YouTube's cookies from my browser;

- whether I'm signed into YouTube or not;

- whether I disable AdBlock (and my other handful of extensions) or not;

- whether I started Firefox in Safe Mode or not.

I've attached a couple of screenshots of what YouTube looks like for me. Most of the time it loads correctly, but the video just doesn't appear. Sometimes (e.g. after disabling all add-ons and refreshing) it loads the other, whiter, even less interactive option. Oh! And it works fine in Safari on the same device.

Help would be much appreciated please!

Asked by Balladeer 1 year ago

Answered by Balladeer 1 year ago

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Firefox does not keep login information for common websites like Chrome does

I used Firefox for years before becoming frustrated with it, went to Chrome but now I want to come back. However Firefox is not keeping usernames and passwords for commo… (read more)

I used Firefox for years before becoming frustrated with it, went to Chrome but now I want to come back. However Firefox is not keeping usernames and passwords for commonly accessed websites. Chrome does do this. I have doubled checked the settings in Firefox. Thanks!

Asked by drtom444 1 year ago

Answered by jscher2000 1 year ago

  • Archived

Constant tab crashes nearly 100+ times per day

Not even an exaggeration. It's only 9 pm and I've already submitted over 80 crashes for today alone. For Hardware Acceleration, I've tried to disable and enable and disab… (read more)

Not even an exaggeration. It's only 9 pm and I've already submitted over 80 crashes for today alone.

For Hardware Acceleration, I've tried to disable and enable and disable it again with no change. I tried to read around and turned on "Prevent accessibility services from accessing your browser" as well, hearing that some people have tried that with results. I do not have an actively scanning antivirus running, nor firewall. I had this issue before the upgrade to Quantum. I did a completely clean upgrade in hopes of fixing it, and I'm still having issues. Daily. It's been ongoing for several months at this point.

Here's some of the IDs of the last reports: 10 each. Unsubmitted reports:

Report ID Date Crashed b6625188-e622-45fe-b582-d780f2a81e7e 11/9/2018 9:01 PM dce783b7-c0e5-444f-81b8-5bb2f7ae37d9 11/9/2018 9:00 PM 532b7140-f5a0-4097-b2b5-5497491650b2 11/9/2018 8:45 PM 4c92c9b3-9222-4dee-a803-efadb219554c 11/9/2018 8:45 PM d1384f03-4431-45b4-afc8-319dd970c9e0 11/9/2018 8:45 PM b8ce633e-7c89-4bb3-bf34-10bb3c0e7e13 11/9/2018 8:45 PM ca4e1cdc-5883-4f7e-a350-783ba3235769 11/9/2018 8:45 PM f1f0aa76-d462-4c13-a648-49ec3de7d532 11/9/2018 8:45 PM e91459b3-7a13-476c-a99d-3b485c81cf22 11/9/2018 8:45 PM 15fd5607-0adc-4e82-92a5-93f03fa04c8f 11/9/2018 8:45 PM


Submitted reports: Submitted Crash Reports Report ID Date Submitted bp-fdd62174-372d-40e5-be7b-f01140181110 11/9/2018 8:58 PM bp-375c04fe-6db6-48d9-b8b3-b88870181109 11/9/2018 6:38 PM bp-3a5f6f15-80fe-445b-b7a2-742e90181109 11/9/2018 5:59 PM bp-6c26ab83-d418-475f-a783-75cff0181109 11/9/2018 1:00 PM bp-78d286ea-2f20-41b9-ad4b-4c13d0181109 11/9/2018 11:46 AM bp-175874e1-6592-41f1-a96a-194190181108 11/8/2018 1:16 PM bp-c792e875-4ab6-4a46-b7c0-aba780181108 11/8/2018 5:36 AM bp-92e47c41-b613-49ab-952b-23dc40181108 11/8/2018 4:02 AM bp-954db484-9a76-45ff-b705-5ac2b0181108 11/8/2018 3:34 AM bp-644ecdca-2ab3-4146-81e9-c8aef0181108 11/8/2018 3:15 AM

Asked by Sila 1 year ago

Last reply by Pj 1 year ago

  • Solved
  • Archived

why is Firefox opening to various websites on it's own in windows 10?

I leave my Windows 10 laptop on all the time, on power, and I know I close Firefox down when I am finished with it. I have no screensaver, and simply have a blank screen… (read more)

I leave my Windows 10 laptop on all the time, on power, and I know I close Firefox down when I am finished with it. I have no screensaver, and simply have a blank screen timeout set. Yet, every morning when I hit a key or move my mouse, Firefox is already open to some website I've never heard of, let alone visited. one example is this: https://com.com/results?q=pureleisurefun

It is acting as if I had done a search for this, which I know I didn't. I have looked in the forum, but haven't seen any solution to this issue, which is more annoying than anything else. I use Norton360 and is all up to date, and nothing shows up with regards to this. I also previously got rid of the "Recent Highlights", but this still persists.

Asked by Jokerin 1 year ago

Answered by FredMcD 1 year ago

  • Solved
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Scrollbar (unpredictably) stops working on PC

I'm seeing a really weird issue - https://rs2018.raffworks.com/ - on Firefox PC only, after opening a couple of the items up, the scrollbar completely stops working. Some… (read more)

I'm seeing a really weird issue - https://rs2018.raffworks.com/ - on Firefox PC only, after opening a couple of the items up, the scrollbar completely stops working. Sometimes one item, sometimes three or four. But then bang! the scrollbar just locks up completely and it's impossible to scroll the page.

Has anyone experienced anything like this? Firefox on macOS is fine.

Asked by raffjones 1 year ago

Answered by raffjones 1 year ago

  • Solved
  • Archived

Movie Trailers or Clips will not play on Metacritic

Movie trailers will not auto-play after the 30 second intro ad. After the ad the video remains blank. This problem also exists when Firefox is restarted in safe mode. Wor… (read more)

Movie trailers will not auto-play after the 30 second intro ad.

After the ad the video remains blank.

This problem also exists when Firefox is restarted in safe mode.

Works fine when using other browsers such as Chrome or Edge!

Please look into this!

Asked by DeanA320 1 year ago

Answered by DeanA320 1 year ago

  • Solved
  • Archived

Recovering passwords

My computer is kaput. Does Firefox store my saved passwords and favorites online somewhere so that I can recoved from off of the old drive? I am running Windows 10, 64 … (read more)

My computer is kaput. Does Firefox store my saved passwords and favorites online somewhere so that I can recoved from off of the old drive? I am running Windows 10, 64 bit if that helps. Sorry, I'm such a NEWBIE! Thanks for your help. bernie

Asked by berniespina 1 year ago

Answered by FredMcD 1 year ago

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youtube won't skip search in foxfire

For some reason newest mozilla foxfire browser will not skip or skip search or frame advance in youtube. Works in my other browsers just fine. Thanks, Vnoto … (read more)

For some reason newest mozilla foxfire browser will not skip or skip search or frame advance in youtube.

Works in my other browsers just fine.

Thanks,

Vnoto

Asked by Vnoto 1 year ago

Last reply by Pj 1 year ago

  • Archived

firefox/duckduckgo warning that youtube is spying on me

is this warning from firefox or duckduckgo.com? if it's from firefox the warning doesn't work when using firefox and google.com thanks! … (read more)

is this warning from firefox or duckduckgo.com? if it's from firefox the warning doesn't work when using firefox and google.com

thanks!

Asked by AlienLanes 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

authentication required pop ups accessing my modem/router

Accessing my home modem/router causes a pop up asking for user name and password. Clicking "Cancel" make's it go away but reappear if I type "return" or go to another win… (read more)

Accessing my home modem/router causes a pop up asking for user name and password. Clicking "Cancel" make's it go away but reappear if I type "return" or go to another window. The modem /router from Telus works correctly. This is since the latest updates: Firefox 60.0.1. I am on Mac High Sierra 10.15.6. Extensions are Ublock Origin and NoScript.

Asked by jean.peuplu 1 year ago

Last reply by jean.peuplu 1 year ago

  • Solved
  • Archived

How do I remove the "English (Philippines)" dictionary?

Whenever I am typing in a text field, words are marked incorrect when they are not. Right-clicking on the text field and choosing "Language" shows the selected language … (read more)

Whenever I am typing in a text field, words are marked incorrect when they are not. Right-clicking on the text field and choosing "Language" shows the selected language is "English (Philippines)" instead of my preferred "English (Australia)". Once I change it to en-AU then the words are shown as being spelled correctly, however I am always having to change this as en-PH seems to have somehow become the default.

I would like to remove the en-PH dictionary entirely (seeing as there is apparently no way to make Firefox default to en-AU) but I cannot work out how to do this.

In my Firefox installation folder (/usr/lib/firefox) I can only find files for en-US and the en-GB language pack. In my own profile folder I have the en-AU add-on, but that is all. about:addons only shows the en-GB pack and en-AU dictionary, with en-PH nowhere to be seen. Searching my profile folder and the Firefox installation folder for *.dic or *.aff reveals no files at all.

Where is the en-PH dictionary coming from, and how can I remove it? I've attached screenshots of everything I can find that's language-based.

Many thanks for any help you can provide!

Asked by Malvineous 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Firefox crashes

I used to run Firefox without problem but lately had been using Safari. Wanted to get back to Firefox last week and downloaded the newest version. Since then I can't star… (read more)

I used to run Firefox without problem but lately had been using Safari. Wanted to get back to Firefox last week and downloaded the newest version. Since then I can't start Firefox; it crashes on start-up every time. I'm on a Mac, OS 10.12.6 (Sierra). I'm not especially techy but I have tried safe-start and a clean start with no success. Did submit crash reports, the last one about 10 minutes ago (Crash ID: bp-18a0ccaa-1f9e-4478-ada4-3ea8d0181109). If someone could help, that would be great. I am really fed up with Safari :(. Thanks in advance.

Asked by SabineC 1 year ago

Answered by SabineC 1 year ago

  • Solved
  • Archived

Firefox loads other websites but not http://iopscience.iop.org/

Safari does. I've read a bunch of the articles about fixing problems, but feel I'm just going round 'n' round in circles. No. Clearing cache and cookies does *not* fix th… (read more)

Safari does. I've read a bunch of the articles about fixing problems, but feel I'm just going round 'n' round in circles. No. Clearing cache and cookies does *not* fix the problem. What have I not looked at? What am I doing wrong? Can you tell that I'm really really frustrated? Yup

Asked by dabell 1 year ago

Answered by alan_r 1 year ago

  • Archived

Firefox Quantum 63.0.1 (64-bit) greys out credit union website (https://www.ucu.org/), it is impossible to click any links or to fill in the login box.

Firefox Quantum 63.0.1 (64-bit) greys out credit union website (https://www.ucu.org/), it is impossible to click any links or to fill in the login box. This problem began… (read more)

Firefox Quantum 63.0.1 (64-bit) greys out credit union website (https://www.ucu.org/), it is impossible to click any links or to fill in the login box. This problem began after latest update to 0.1. Restarting Firefox with all add-ons disabled makes no difference. I can still access the website with Internet Explorer. I have tried all the solutions I could find on the support pages, but nothing seems to work. Firefox has no problems with any other websites.

Asked by Kajima54 1 year ago

Last reply by FredMcD 1 year ago

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  • Archived

Getting "Secure Connection Failed" message on site that works fine in Chrome and has an A+ from Qualys SSL Labs and Mozilla Observatory

When trying to load my personal Nextcloud instance, I receive the error in the title. I have tested the site every way I can think of, but the site's security is fine. Th… (read more)

When trying to load my personal Nextcloud instance, I receive the error in the title. I have tested the site every way I can think of, but the site's security is fine. The site loads fine in Chrome and on the Android version of Firefox. When using chrome://pippki/content/exceptionDialog.xul , I received the error "This site attempts to identify itself with invalid information." Only problem is, after looking through the cert, I can't find anything that's invalid. I have attached everything I can think of that's relevant.

I have tried a new profile (same error), Safe Mode (same error), disabling security.ssl.enable_ocsp_stapling in about:config, disabling my antimalware (Windows Defender), and refreshing Firefox. I don't know what else I can do to try and fix this.

Asked by aveilleux 1 year ago

Answered by aveilleux 1 year ago

  • Solved
  • Archived

Since an update my bookmarks can´t be found, replaced or restored, it claims the system is in use somewhere else.

I can't restore bookmarks or create new ones since a firefox update. It is like the whole bookmark tool stopped working. There is a red note saying the the system (or fil… (read more)

I can't restore bookmarks or create new ones since a firefox update. It is like the whole bookmark tool stopped working. There is a red note saying the the system (or file) is in use somewhere else, which it is not.

Asked by KatarinaSjogren 1 year ago

Answered by Scribe 1 year ago

  • Archived

Default PDF Viewer won't change to Mozilla

So I'm trying to change my default PDF viewer to Mozilla, but it won't change from Edge to Mozilla. I have set these settings "Preview in Mozilla". Also, if I try to chan… (read more)

So I'm trying to change my default PDF viewer to Mozilla, but it won't change from Edge to Mozilla. I have set these settings "Preview in Mozilla". Also, if I try to change my default PDF viewer in Windows, it won't even let me change to Mozilla, it just pop backs to Microsoft Edge. However, if I try to set my default PDF viewer to Adobe or anything other than that, that totally works fine.

Asked by Marc-Dirven 1 year ago

Last reply by McCoy 1 year ago

  • Solved
  • Archived

Firefox tab hangs when opening maps.google.com and certain other sites

Lately (possibly since updating MacOS to Mojave, not sure), certain websites such as maps.google.com reliably cause a tab to hang indefinitely (with the grey rotating cir… (read more)

Lately (possibly since updating MacOS to Mojave, not sure), certain websites such as maps.google.com reliably cause a tab to hang indefinitely (with the grey rotating circle). This then causes other tabs to hang or not load properly until I restart Firefox, and I'm unable to quit Firefox normally, I have to force quit. I have no issues in Safe Mode, but I've tried refreshing Firefox, removing all add-ons and themes, disabling hardware acceleration, and the problem still occurs when not in safe mode. I'd really appreciate any help I can get with this, it's not only frustrating but is impairing my ability to do my job.

Asked by zakwiz 1 year ago

Answered by zakwiz 1 year ago