Firefox Community Forum

I'm trying to get my wife's firefox browsers synced - mainly her laptop and phone. I've got the phone signed in and working fine, but on her laptop there's no option to sign in and the sync option is missing from the settings menu?

It seems to be profile related as if I create a new blank profile the option is there - but if I copy all the data from her original profile the option goes missing again. Short of manually copying all her data over, I'm a bit stuck for what to do next - any ideas?

I've tried disabling any addons, restarting in troubleshooting mode etc. I've also looked at all the other solutions I can find from here (mostly related to group policies, there's nothing enabled on this) and everything seems as it should be.

I haven't tried reinstalling, but it seems like this is a profile issue rather than an installation issue?

It's a Win 11 laptop (upgraded from W10 if that makes a difference), FF version is 135.0 64 bit.

Thanks!

For the past few weeks Firefox has been crashing and freezing often. Crashes are worst when trying to access Protonmail, which almost always crashes the tab instantly. Freezes happen most often when browsing Reddit, and also when watching Youtube, but crashes and freezes can happen on almost any website.

I have tried changing profiles, refreshing and uninstalling/reinstalling, but the problem persists and seems to be getting worse over time.

Here are some recent crash reports:

bp-3d92e88d-bdc6-4629-a869-899650250219 bp-c57e72ab-a6e5-47d4-abeb-d5ce90250219 bp-b66a1b94-6392-4fc7-a2d9-4b9ee0250219 bp-2544016d-d918-4027-9b0e-de75e0250219 bp-23ca9aa4-0934-4f23-b2e1-0390a0250219 bp-9ea6fa00-c531-428e-b276-ad3760250219 bp-4b4316fd-ccb3-4787-877b-50ed40250219 bp-fe9ecc18-35dd-4654-b0e9-45ce00250219 bp-5447133c-6fe3-43fd-800a-dbdf10250219 bp-bb92230d-09b1-4920-8cc9-355940250218 bp-a98b5c50-bddb-4693-9199-ecc500250218 bp-0089dc50-da47-4be2-8e72-0dc8f0250218 bp-57364330-d723-4f8d-85dc-f31250250218 bp-2dbcdad1-a7de-4835-ba86-335e20250218 bp-bc7ca88c-c9b2-453c-9774-537b40250218 bp-b98c0da6-12e5-4332-a6e2-4c8680250218 bp-c4e7ff86-5cc6-43d3-aac8-81ce90250218 bp-07fb322d-1f54-478f-8f2f-3db690250218 bp-9670fc71-d8d7-48db-805a-7e8a90250218 bp-862d4443-8773-48c8-a09d-de9780250218 bp-3a7354bc-3fec-44b2-a802-f54de0250218 bp-c6b3cfac-61e4-444e-88e3-02f220250218 bp-9fc98135-55df-4746-8fbd-dd5530250218 bp-422b8b89-a540-4cad-8c1c-d11a00250218

Will be grateful if someone can help me get to the bottom of this Thanks

On Feb 13th I went to my website at MyHeritage.com, to which I'm always logged in, to find that a few seconds after it loads it becomes all greyed out and I can't access anything. I had been on the site a couple of weeks earlier with no problems.

I removed the "Enhanced Tracking Protection" and I turned off AdBlocker for the site but the problem persists. I have logged out and then logged in - same problem. I turned off my computer and restarted it - same problem.

When I went to log in to my account at MyHeritage using my Chrome browser I encountered the same problem of a greyed out page BUT there was a banner stating something about cookies and when I clicked the "I understand" button the greyed out page cleared and I was able to access my account.

However, Firefox is my default browser and I want to be able to access this page using Firefox. It seems to have something to do with cookies.

Using Firefox 135.0.1 with Mac OS 15.3.1. Sometimes the menus on the left side of the top menu bar (, Firefox, File, Edit, View, History, Bookmarks, Tools, Window, Help) vanish from the menu bar at the top of the screen. The items on the right side of the menu bar are unaffected and remain visible. If I click in the menu bar area, the items that had disappeared return.

This does not occur with Safari or Chrome, only with Firefox and only infrequently.

Curious to know if it's a bug or something else.

this site: https://tzmweq115cajqd.networkcycle.co.in/ keeps sending me malicious and unsolicited pop-ups How do I stop it

Hallo, "hr Konto und Ihre persönlichen Daten werden am Samstag, 26. Apr. 2025 dauerhaft gelöscht, da Sie nicht aktiv waren. Melden Sie sich an, um Ihr Konto zu behalten Wenn Ihr Konto gelöscht wird, erhalten Sie weiterhin E-Mails von der Mozilla Corporation und der Mozilla Foundation, " diese email habe ich heute erhalten, Absender ist: mozilla accounts@firefox.com da ich seit Jahren problemlos Thunderbird und Firefox verwende, glaube ich, dass es sich um fake handelt. Ist dies richtig? Freundliche Grüße Fischer

Got new desktop and cannot retrive my bookmarks. Granted old machine was 16 yrs old. I'd figure Firefox would have have a back up system. I'm 70 years young and this has got me scraching my head!!!! Not a computer expert. Thanks George

Lost Bookmarks after Microsoft upgrade(?) Since I'm using the latest version of Windows I don't know what to call what happened that came by way of Microsoft. So far as I know, I'm the only one reporting this. It would seem that if this was a change initiated by Microsoft it should have affected millions of users.

I can see no way to download passwords or bookmarks on my android phone, so I can email them to myself, open on my PC and add them to PC Firefox. I have signed in to the same account on both devices, and turned sync on on both devices. I receive no passwords or bookmarks on the PC. I had to re-install Windows 11, and now I cant get my passwords or bookmarks onto my PC.

Cannot take screenshot of passwords on android - screenshot is blank.

Every time I start Firefox after closing it, I get a screen saying "Your Firefox has been updated" plus an announcement about editing PDFs in Firefox. My degault home screen does not appear unless I click the "home" icon. This is frustrating, because the update message just won't go away.

The URL for that irritating message is: https://www.mozilla.org/en-US/firefox/135.0/whatsnew/?oldversion=134.0.2&utm_medium=firefox-desktop&utm_source=update&utm_campaign=135

I've attached a screenshot to show this, hoping you can suggest a way to fix the issue.

Why does Firefox 135.0l not allow sending emails via Outlook?

Repeating redirects detected.

clientIPAddress 68.13.174.72 X-ClientId: 76D35CD4C3AA4891AB2A5745F0ED325B X-Redir-Error AsMgcsYBzMnOKJZI3Qg|AsMgcsYBKQUkJ5ZI3Qg|AsMgcsYBjLWOJZZI3Qg|AsMgcsYBpo7hI5ZI3Qg|AsMgcsYBBlnEIZZI3Qg|AsMgcsYBIsGkH5ZI3Qg|AsMgcsYB6IjFHZZI3Qg|AsMgcsYBaHQrHJZI3Qg|AsMgcsYBnoh5GpZI3Qg|AsMgcsYBCsEMGZZI3Qg|AsMgcsYB7_qAF5ZI3Qg X-FEServer CH3P220CA0008 Date:2/8/2025 11:13:12 PM

I used to play World of Tank and look at YouTube on my second screen. Everything went smooth untill this week. YouTube on Firefox on my second screen is lagging or freezing. I tried Opera, I tried Edge it worked fine, but with Firefox, it is no more possible to play YouTube on my second screen while playing. It is not a matter of graphic hardware as this issue only happen with Firefox. I tried to deactivate every module and to reinstall Firefox (either the Beta version) but still got the same lagging and freeze on YouTube. Do you need anything that can help you to investigate this issue, this is really terribly frustrating and boring.

Best regards Patrick / Darkiger

Asking after trying way too many things FIREFOX 135.0.1 (64-bit) lates version and fully updated.

Playing Youtube Videos fails as the video keeps loading forever.

It happens randomly but often. It could happen trying to play the video the first time (keeps loading forever) or if the video is playing ok and you try to search any frame in the video or jump some time in the video, the frame stops and keeps loading forever.

I suspect it could be an extension because if I use Firefox in troubleshooting mode it works. However I tried to disable extensions one by one until none was enabled and still fails. Tried all options in the proxy. BRAVE works ok (but I installed it fresh to check another browser, I still prefer Firefox)

The issue happens only on Youtube. Youtube premium. Images attached of an example video that got stuck and loading and the list of extensions that I have, I tried to DISABLE ALL thes EXTENSIONS and still fails (???)

HELPbold text

If I go on any website using OSM data (including OpenStreetMap itself) on Firefox logged into my account, I experience a lot of slowdown. This doesn't happen when I use incognito mode or when I use another browser, so I'm pretty sure there's some kind of cache or something that's connected to my Mozilla account that slows down OSM massively. I've tried clearing all cache and all cookies. I've even refreshed Firefox using the installer and it's still slow. I don't want to bother with deleting my account and creating a new one. What should I do to try and return back to normalcy on OSM?

When I navigate to youtube and try to watch a video, the player does not load. It just shows white in the space where the player should be. No video, no audio, no nothing. No matter what video I click, the same thing happens. The only workaround I have found is that if I go to a page with an embedded youtube video, and click the "watch on youtube" link that appears in it, it will load a youtube page that can play videos normally. I can use that page to navigate youtube and it will operate normally. However if I type in youtube.com or get to the site some other way, the issue happens where it is only white space. It is very frustrating.

Long time user of Firefox and this issue of the Recaptcha Failed while never even opening the Recaptcha for selecting all the bikes, buses or whatever else it asks you to find in order to validate. This is a new install of the latest version of Firefox, I have no problem with Recaptcha using Chrome but prefer Firefox's privacy. I pay bills, work jobs from the internet which requires recaptcha to work in the browser I am using. I have not seen a answer anywhere to fix this problem which only happens in Firefox. Image of error message attached.

I can only access my Yahoo email page in Firefox private browsing mode. Please help. This has gone on about a week. I have cleared cache, reinstalled Firefox anew, tried everything until I saw a discussion on line about trying private mode. Bill Schuetter

bold textPasswords and Sign In

Hi,

I had some hardware problems on my old PC and for some reason most likely to do with accounts when I restarted on Win 11 on new PC I had lost the majority of passwords saved to the Browser Password manager.

I have lost my old email address and am having some issues working out whether for some reason on the old system I was using my old email address to log in.

Is there any workaround to trying to determine whether I have a seperate account possibly linked to old mobile or email account that may link to the Password manager that contains my old PC systems password link.

I am setting up a more secure way to save passwords also? Is it better to use a portable hard drive rather than something cloud based for passwords?

I am a senior and at times do make some elementary mistakes with digital literacy so sympathetic answers would be greatly appreciated.

Richie

Every time I try to view a pdf file on Firefox I can view the file but in the lower right 1/4 of the screen I get a graphic of a page with shaded areas representing lines with writing on them. There is a type of pen cursor moving along the line.

This happens with different pdfs - from the internet and from my saved files. This doesn't happen on another computer with Firefox.

I've deleted and redownloaded Firefox an number of times, also tried troubleshoot mode - no improvement. Virus scanned, restarted a number of times.

Pdfs work on edge and chrome and reader with no problem.

I have a screenshot.

Any Ideas? Thanks