Firefox Community Forum

My Firefox has apparently lost Unicode support for Arabic, but only for Arabic: Persian letters (which AFAIK use the same alphabet!) display just fine. The attached screenshots show the problem via Wiktionary excerpts. Note that while the Arabic text appears only as boxes, the Persian, Azerbaijani, Ottoman Turkish, etc. texts all work just fine. It's clearly not a problem with encoding more generally -- languages as rare as Old Persian, Avestan, and the IPA appear normally. For some reason it's only Arabic that's broken.

What's going on here? How can I fix it?

Hello, I'm having an issue with how Firefox is displaying images on some of our product pages. The image appears to be zoomed in which cuts off the side of the product image. The exact same product page displays completely fine when using Safari and Chrome. I cannot figure out the issue. Please see attached images.

I have tried:

modifying the about:config page prefs:

   browser.enable_automatic_image_resizing
   browser.enable_click_image_resizing 

I have also tried resetting the zoom features (Command/Conrl +/-/0).

I have also tried reinstalling firefox and running the browser without any extensions.

None of these worked. Any suggestions?

Hi! I can't see the article txt here https://www.musicbusinessworldwide.com/us-music-publishing-revenue-jumped-10-7-to-6-2bn-in-2023-outstripping-recorded-musics-growth-in-percentage-terms/

I can see the headline. See attached. No issue if I moved to Edge, and I've cleared my cache and data.

Thank you!

1. Close Firefox (FF) with some tabs open 2. While FF is closed the websites are updated 3. Open Firefox, tabs reopen 4. Go to tabs

Expected: Tabs should the latest version of the website (ie the page has been refreshed)

Actual: Tabs are showing the old, previous (cached) versions of the website and not refreshing to show the latest

User has to manuall refresh each tab to see the latest version of the page

Are other people seeing this issue?

Hello dear community! My firefox keeps crashing when trying to open a tab or close a tab. I can't replicate it since it happens on random tab-closing and tab-opening. I think it's just crashing when doing something like clicking anywhere and NOT when doing nothing while the system is idling. Thank you for your help! Here's a link of the crash report: https://crash-stats.mozilla.org/report/index/8ba8940e-954c-4e92-9153-0313d0241001

I have encountered an issue very similar to the one described here: https://support.mozilla.org/mk/questions/1407928

Firefox (version 130.0.1 (64-bit)) is not playing audio through headphones. Have tried a number of sites - e.g. YouTube, internet radio stations, news sites.

However, unlike in the above-mentioned support article, the Windows App Volume and Device Preferences settings are set to default.

I have since also tried restarting my PC (Windows 10 ; Version 22H2 (OS Build 19045.4651) and resetting the App Volume and Device Preferences to the Microsoft default settings (see Image attached).

I also tested and audio plays fine through Chrome browser, VLC media player, Teams and Edge.

Would love to find a solution! Thanks D

There used to be an option for a separate search window on the address bar. I found it really useful especially for a instant spell check. The option was there then after an update, it wasn't. WHY WHY WHY????? Is there any way for me to put it back? I hate using the address bar to search! Unless I open a new tab or window, regaining control of the prior tab/window is difficult.

Since this morning I cannot access Lastpass vault in Firefox. I still seem to be signed in and Lastpass is filling password forms. But when I go to the vault I just get a blank screen. It continued to work ok on chrome but I use FF for most of my everyday browsing. I believe that FF was just updated yesterday.

Hi ! I'm a long term user of the "Firefox" browser. My Firefox User Nº is : 14634487 I'm also an existing long term user of both "NordVPN" and "NordPass".

When logging in to "Nordpass" this morning on my (new) MacBook Pro, I received a message in the App window stating that they were "ending support for my extension on 30th of September" and inviting me to "get the latest extension to continue using NordPass in a browser"

So, I bought a 2 year subscription for the extension 'NordPass Premium for Firefox'. Nordpass has acknowledged this by email: Quote : "Thank you for your purchase Here are the details of your order. Item  : NordPass: 2-year subscription Price : £29.43/2 years VAT 20% - £5.89 Total: £35.32/2 years"

In a 'Welcome' email sent by NordPass, I clicked on "Download NordPass which opened a Firefox 'Add-Ons' web-page for downloading the app named "NordPass Password Manager and Digital Vault" - but the only functioning button was 'REMOVE' ! I tried to 'Log In' at the top right corner of the page but I then became stuck in a continuous loop of picture identifications to prove I was not a robot ! It just went on and on ! I abandoned it for a while and, when I returned, the 'Robot check was gone but all my attempts to get the extension have failed ! I can't for the life of me find ANY means of downloading and installing the extension I've PAID FOR !

Whether this is all owing to a fault on the "NordPass" side or in the "Firefox" browser side is a mystery to me. Either way, I'm sending this message to BOTH.

I've now given up trying to do it unaided. PLEASE, could someone advise me how I can get my extension !! If this isn't resolved quickly, I'll seek to have a refund of my £35.32 and will have seriously to consider leaving both "NordVPN" and "NordPass" and/or defecting from "Firefox" to the "Safari" browser.

I'm waiting eagerly to get this sorted. Regards, Ivor Mitackis

hello yesterday i updated my Win10N to 22H2 version. since then i dont have audio on X videos and get error messages on nius clips (see pic) in about:support shows h264 acc and hevc as unsupported. but i cant tell if this is new or not. anyway k-lite codec pack should make them supported, right? to further narrow down the problem i used edge and visited nius and twitter and both worked fine, so the problem must be firefox. so im out of ideas how to fix that. anyone can help me? my help request on reddit https://www.reddit.com/r/firefox/comments/1fs2in3/need_helppossible_codec_problem/

my tabs are crashing all the time whenever i try to open it.this thing is happening from a month as whenever i try to open some tabs for my work its showing that "gah! your tab just crashed!"...... please sovle this problem as fast as possible

I use a program called "URL Manager Pro" on the Mac to manage my bookmarks in all my browsers. Double clicking on a bookmark icon in URL Manager can open the URL in a new tab, the same tab, or a new window depending upon how I set the preferences in URL Manager Pro. This works fine in Safari. However, in Firefox, the website opens in a new tab regardless of how I set my preferences in URL Manager.

The author of URL Manager tells me the issue is a problem with how Firefox deals with AppleEvents. It's very annoying to accumulate so many unintended new tabs and then manually close them. Is this fixable in Firefox or is there a work around?

Thanks

For years I had my Firefox sync working fine between Win10 PC, Android and several Win10 laptops. However yesterday I installed Windows 11 on the same PC I have Windows 10 (bought new disk) just to have a fresh install. Started with installing firefox - and here when problems begin. It couldn't let me log in into Sync, I was being immediately logged out ("Account disconnected"). Somehow I managed to log in, but then all my previous data was erased (passwords, bookmarks). I thought ok, maybe later it's gonna sync. Started installing extensions, saved one password. When trying to sync tabs with Android phone it didn't work, it couldn't see any tabs (but it could share tabs between devices!). On Android I still have old passwords and bookmarks saved, same as on old Win10 (on which I got logged out). Alright - it didn't sync after restart so I removed Firefox profile on machine, started again with logging in - and it synced only ONE password that I saved previously on same Win11 machine, with extensions I freshly installed back then. So it saved to sync improper data, forgetting about old? Logged out from all of my machines in Firefox Account. Now I'm back to my original machine on Windows 10. And what? I can't log in! Same error as on Win11 after install - "Account disconnected". Checked about:sync-log and found error logs - pasted into "Troubleshooting information" of this post.

Thanks

Dear Firefox Support,

I am experiencing an issue with YouTube and some other websites not loading properly in Firefox. The sites continuously try to load but never fully display. I've attached a video link demonstrating the problem for reference: Video Link Video Link.

Could you please look into this issue? I’ve tried clearing the cache and disabling extensions, but the problem persists.

Thank you for your support.

Best regards,

I get PR_END_OF_FILE_ERROR when trying to load certain websites. I don't use any proxy or VPN, I tried disabling DoH. Also sometimes i get 403 forbidden cloudflare.

Since version 122 there is a problem with installing the Szafir SDK Web extension. It is necessary to be able to submit signatures online. After installing version 121, I was able to add the extension. After updating Firefox to version 130, the Szafir SDK Web extension still works, wich is good. The problem is that not everyone will handle it this way.

I tried adding the extension manually, but the same message is always returned. "The add-on cannot be installed because it appears corrupted."

Is there any solution to this problem?

error logs from about:sync-log shown as 727180601302 Sync.Service DEBUG User-Agent: Firefox/130.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.132.0.20240913135723.desktop 1727180601302 Sync.Service INFO Starting sync at 2024-09-24 20:23:21 in browser session sIeDgVGZ_W1G 1727180601302 Sync.Service DEBUG In sync: should login. 1727180601302 Sync.Service INFO User logged in successfully - verifying login. 1727180601303 Sync.SyncAuthManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1727180601303 Sync.Status DEBUG Status.login: success.login => success.status_ok 1727180601303 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1727180601303 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1727180601303 Sync.SyncAuthManager INFO Getting sync key 1727180601303 FirefoxAccounts DEBUG getOAuthToken enter 1727180601303 FirefoxAccounts TRACE getCachedToken returning cached token 1727180601303 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1727180601303 Sync.SyncAuthManager INFO Getting a sync token from: https://token.services.mozilla.com/1.0/sync/1.5 1727180601303 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1727180601303 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://token.services.mozilla.com/1.0/sync/1.5 1727180601303 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1727180601322 FirefoxAccounts DEBUG FxAccountsWebChannel registered: account_updates with origin https://accounts.firefox.com 1727180601347 FirefoxAccounts INFO fetching updated device list 1727180601370 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/devices?filterIdleDevicesTimestamp=1725366201347 1727180601415 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1727180601523 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/attached_clients 200 1727180601523 Hawk DEBUG (Response) /account/attached_clients: code: 200 - Status text: 1727180601523 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -1523 1727180601603 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/devices?filterIdleDevicesTimestamp=1725366201347 200 1727180601603 Hawk DEBUG (Response) /account/devices?filterIdleDevicesTimestamp=1725366201347: code: 200 - Status text: 1727180601603 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -1603 1727180601603 FirefoxAccounts INFO Got new device list: 18855ac0670157a31f0c4278650a990a, 3b05d6b0a91a190170243c37313db9ae, 88ad4f84efd1983ed09e339cdab67ce8, ab6a14321ec554c6b4088ae7d4e3a775, bff67cda43eb2e518a2f4ef4fabf76a3 1727180601604 FirefoxAccounts DEBUG FxAccountsPush loading service 1727180601604 FirefoxAccounts DEBUG FxAccountsPush initialized 1727180601755 FirefoxAccounts TRACE Getting command keys: https://identity.mozilla.com/cmd/open-uri 1727180601755 FirefoxAccounts TRACE Getting command keys: https://identity.mozilla.com/cmd/close-uri/v1 1727180601755 FirefoxAccounts TRACE Our push subscription looks OK 1727180601755 FirefoxAccounts INFO updating the cache 1727180602206 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1727180602207 Sync.RemoteTabs INFO Doing a tab sync. 1727180602207 Sync.Service DEBUG User-Agent: Firefox/130.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.132.0.20240913135723.desktop 1727180602207 Sync.Service INFO Starting sync at 2024-09-24 20:23:22 in browser session sIeDgVGZ_W1G 1727180602207 Sync.Service DEBUG In sync: should login. 1727180602207 Sync.RemoteTabs INFO Generating tab list with filter 1727180602207 Sync.Service DEBUG Exception calling WrappedLock: LockException: Could not acquire lock. Label: "service.js: login".(resource://services-sync/util.sys.mjs:43:5) JS Stack trace: LockException@util.sys.mjs:43:5 throwLockException@util.sys.mjs:127:11 WrappedLock@util.sys.mjs:141:15 WrappedCatch@util.sys.mjs:112:27 login@service.sys.mjs:1052:66 sync/<@service.sys.mjs:1330:26 WrappedCatch@util.sys.mjs:112:27 sync@service.sys.mjs:1338:7 1727180602207 Sync.Service INFO Cannot start sync: already syncing? 1727180602207 Sync.Service DEBUG Not syncing: login returned false. 1727180602217 Sync.RemoteTabs INFO Final tab list has 0 clients with 0 tabs. 1727180602717 Sync.Engine.Tabs.Tracker DEBUG Detected a tab change, but conditions aren't met for a quick write or a score bump 1727180603044 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1727180604589 FirefoxAccounts INFO Polling device commands. 1727180604589 Sync.Service DEBUG User-Agent: Firefox/130.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.132.0.20240913135723.desktop 1727180604589 Sync.Service INFO Starting sync at 2024-09-24 20:23:24 in browser session sIeDgVGZ_W1G 1727180604589 Sync.Service DEBUG In sync: should login. 1727180604590 Sync.Service DEBUG Exception calling WrappedLock: LockException: Could not acquire lock. Label: "service.js: login".(resource://services-sync/util.sys.mjs:43:5) JS Stack trace: LockException@util.sys.mjs:43:5

All of a sudden, my extensions icons, site icons and some images in every page are very very dark or pitch black. I haven't change anything in themes other than changing the theme of the browser after installing it.

In the attached images, you can see how the Mozilla site icon is rendered by Firefox Stable, Firefox Nightly in Recovery Mode without my account being signed in and Google Chrome. The other screenshot is the extension toolbar with extension icons being rendered all black instead of their true color.