Please stop forcing me to restart firefox on Linux

This is pissing me off so much! I'm working and in the middle of everything I have no other option than to completely restart my browser, which can easily resolve into lo… (read more)

This is pissing me off so much! I'm working and in the middle of everything I have no other option than to completely restart my browser, which can easily resolve into losing what I was doing, not to mention that it completely kills my workflow. STOP DOING THIS! I don't care what the reason is, you're severely hindering the usage of the app. I will decide when to restart, not the app! I have a fresh start of my system every single day, I'm sure whatever unimportant update it was this time can wait a few hours.

Asked by Lynn 6 days ago

Last reply by jscher2000 5 days ago

OpenH264 Video Codec provided by Cisco Systems, Inc. will be installed shortly" but doesn't install

I was having the "PRR_END_OF_FILE_ERROR" Secure Connection Error and after going through that whole list of fixes ending with me deleting my firefox account and creating … (read more)

I was having the "PRR_END_OF_FILE_ERROR" Secure Connection Error and after going through that whole list of fixes ending with me deleting my firefox account and creating a new one the issue is still happening on sites like youtube after trying to play a video for a bit so i disovered that the two default plugins were giving these messages: OpenH264 Video Codec provided by Cisco Systems, Inc. will be installed shortly", "Widevine Content Decryption Module provided by Google Inc. will be installed shortly." and wont install so at this point I think the final issue I need to solve to 100% fix things is to get these two plugins to finally install but I don't know how to force it to do that

Asked by That_Guy98 6 days ago

Last reply by That_Guy98 5 days ago

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HELP PLEASE. I'm desperate.

Firefox glitched last night and I had to reinstall it. In the process, I've lost everything. I have an "old data" folder on my desktop, but no matter how many times I imp… (read more)

Firefox glitched last night and I had to reinstall it. In the process, I've lost everything. I have an "old data" folder on my desktop, but no matter how many times I import it, none of my old stuff shows in Firefox. It also stalls on files and says the names are too long. This is all complicated by the fact that I am almost blind. I am desperate for help as most of my site passwords were generated by firefox so I don't have a single clue what they are. Bookmarks are all gone. I'm literally crying. Please help.

Things I've already tried: Import old data by copy/paste method. Repeatedly. Replace sqite files for passwords, sessions, etc.

Asked by Justice 6 days ago

Answered by FredMcD 6 days ago

Impossible to create new profile or utilize Firefox

Hi, After several issues with firefox not opening or loading websites properly, I attempted to do a clear reinstall of firefox. However upon installing I get the followin… (read more)

Hi, After several issues with firefox not opening or loading websites properly, I attempted to do a clear reinstall of firefox. However upon installing I get the following series of issues which prevent firefox from working all together.

Upon starting up Firefox automatically opens the profile manager. On first attempt the "Create Profile Wizard" would not function all together. After manually adding the "Mozilla" and "Firefox" folders to %appdata% it will now open, however the following issues occur regardless of any attempt made on my behalf.

If attempting to save a new profile to the default location the following error occurs

Profile couldn’t be created. Probably the chosen folder isn’t writable. [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIToolkitProfileService.createProfile]" nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: chrome://mozapps/content/profile/createProfileWizard.js :: onFinish :: line 239" data: no]

If attempting to save a new profile to a different location the following error occurs when trying to either start up OR quit firefox

An unexpected error has prevented your changes from being saved.

After a times.json file is created

I have tried running in administrator mode, safe mode, everything I could possibly think of, and at this point I am convinced I will never be able to use firefox again despite having loved the browser for over a decade Attempting to find help through the knowledge base has completely failed

Asked by PrivateUser1 1 week ago

Last reply by PrivateUser1 6 days ago

Download popup always LAG to click OK?

The DOWNLOAD POPUP always has a lag before it lets you click OK WHEN NO DEFAULT download settings for that file type are set. VERY STRANGE could make a rationale for that… (read more)

The DOWNLOAD POPUP always has a lag before it lets you click OK WHEN NO DEFAULT download settings for that file type are set. VERY STRANGE could make a rationale for that with .exe which CANNOT HAVE DEFAULT SAVE SETTINGS APPARENTLY? BUT ALL FILES?? That is insanity POPUP APPLICATION LAG TO CLICK OKAY WHAT IN FREAKING LUDICROUS MADNESS is that load of garbage AHA!! SOLUTION and customization options to fix that would be VERY NICE APPRECIATED FOR SURE. Thank

Asked by Wes 1 week ago

Last reply by FredMcD 1 week ago

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Firefox opens with blanks screen will not load tabs, options, about:config won't work.

This is going to be long sorry. A lot has transpired My son was using 78.15esr. I upgraded it to 91.3esr. After the upgrade the browser worked; tabs loaded, surfing was … (read more)

This is going to be long sorry. A lot has transpired

My son was using 78.15esr. I upgraded it to 91.3esr. After the upgrade the browser worked; tabs loaded, surfing was fine, could go into settings and about:config was fine.

He went to watch something on Netflix. Netflix complained his browser was not supported and he needed to upgrade to the latest version - which at the time was 91.3esr.

In frustration he installed Chrome. When he tried to run it he was told software restrictions were in place. I had not set any restrictions, and I checked secpol.msc and there were definitely no path rules defined. If restrictions can be set in group policy I had not set them because I am unaware of them.

So he installed Microsoft Edge, which installed VC runtime for 2013 and 2015-2019 for both x64 and x86.

At that point Firefox no longer loads tabs at all. About:<anything> doesn't work. Settings doesn't work. You can't go to safe mode (more on that later), and when closing the browser two processes remain taking about 60 seconds to end.

I did have the group policy templates for Firefox installed. When I upgraded to FF 91 I installed the latest templates.

A couple of times when I started FF it complained about vcruntime140 was missing. But just running FF again worked without doing anything else.

So I reverted to 78.15; I uninstalled v91.3esr. I deleted his profiles.ini and profiles folder and then copied them back from a back up. I removed any registry settings, and copied back the v78 ADML files. I then installed v78.15esr with internet disconnected. Did not run FF after install. Went into group policy editor and turned off telemetry and auto updates then re-enabled internet

Run FF and same issue. tabs not loading. Pages not loading. I can click on a menu and I can type into navbar and search bar but there is no response. I checked internet was working.

I deleted the %LOCALAPPDATA% cache folders. I flushed the DNS cache. None of this worked.

So I uninstalled FF again, deleted the profile folders and ini. Disconnected from Internet. Deleted any registry settings, and removed the group policy templates. Then installed 78.15 from scratch and let it create a new profile.

Same darn problem. It seems to me that installing chrome and/or edge has done something nasty, but I have no idea what. I say that because before he did that he could surf the web, but Netflix just said his browser ver was outdated.

I tried contacting netflix on chat but they were worse than useless.

So I uninstalled again and removed everything. Connected the internet and installed FF again and let it update automatically. Same problem.

I've left him with edge but I need to fix FF.

I even uninstalled the VCLibs, Chrome and Edge. These did not fix the problem.

I tried safe mode but when firefox restarts there are two processes that take 60+ seconds to end so FF sits there saying "restarting...". When those processes finally end Firefox does not restart.

Checked for viruses; nothing found. Rebooted PC several times.

So at this point in time; FF will run but will not load the 3 tabs; Facebook, Netflix and youtube. They stay blank. Settings is not accessable, nor is addon's or logins and passwords. Typing anything on the search bar does nothing Typing anything in the address bar does noting Trying about:config or about:profile or any other about's does nothing. When closing FF two processes take 60+ seconds to end.

If I go back to him and tell him I need to reinstall Windows he will go absolutely nuts.

What also worries me is that Netflix said that the most recent esr browser version was not supported and that he should update to a later version.

And what is even more troubling is I updated his girlfriends PC at the same time and hers works perfectly. This scares the hell out of me because I then expect responses like "Your sons problem is not a firefox problem".

Asked by citizen1138x 1 week ago

Answered by FredMcD 1 week ago

Access linked files on a webpage

Hello When I try to access a document file from a link on a webpage, Firefox is requiring that I first save the file to my iMac. I do not want to do this, I only want to … (read more)

Hello

When I try to access a document file from a link on a webpage, Firefox is requiring that I first save the file to my iMac. I do not want to do this, I only want to see the file (word document). This has only just started to occur since I recently upgraded my iMac to MacOS Monterey (12.1).

Can anyone let me know how to stop this happening?

Hamerdoon.

Asked by Hamerdoon 1 week ago

Cannot download Firefox

After a subscription cancellation of a firefox software I cannot open or install Firefox. Best Buy Geek Squad tried to fix it remotely and they were not able to fix it. W… (read more)

After a subscription cancellation of a firefox software I cannot open or install Firefox. Best Buy Geek Squad tried to fix it remotely and they were not able to fix it. Why would this happen after cancelling a subscription that was making Firefox very slow. Firefox is my preferred browser and I can not use it. My email is [email removed from public] Thank you, Carlos Soto

Asked by carlos73 1 week ago

Last reply by jscher2000 1 week ago

favorites or bookmarks

myMotherboard burnt out on my old computer my hard drive is good I have Windows 7 on it with your Firefox browser I have installed the hard drive to an enclosure and have… (read more)

myMotherboard burnt out on my old computer my hard drive is good I have Windows 7 on it with your Firefox browser I have installed the hard drive to an enclosure and have hooked it up to the new computer I need to be able to extract the favorites or bookmarks whatever you want to call it off the Windows 7’s hard drive and put it into the new computer which I have installed your Firefox browser please send me the instructions on how to do so thank you very much

Asked by techwoodrs 1 week ago

Last reply by jscher2000 1 week ago

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Are fuller changelogs available for FF upgrades?

Before installing FF 96 today, I looked at the description of the changes here: https://www.mozilla.org/en-US/firefox/96.0/releasenotes/ That seemed straightforward: noth… (read more)

Before installing FF 96 today, I looked at the description of the changes here:

https://www.mozilla.org/en-US/firefox/96.0/releasenotes/

That seemed straightforward: nothing that would change the browser UI.

But when I upgraded, I found that in fact there were changes to the margins and borders of the .tab-background class in browser.css, which took some time to debug and to counteract with my userChrome.css. Not the end of the world, but if I had known, I would have held off the upgrade for a few days so I could work out the userChrome changes at my leisure.

Is there a way that I can see a fuller changelog in future before taking an upgrade, so I know what the impact is likely to be?

Asked by pg_78 1 week ago

Answered by TyDraniu 1 week ago

Firefox 95.0.2 requests update even if it's most recent

I'm using the current version of Firefox, which is 95.0.0.2. However, from time to time I get a message saying FF "... could not update itself, so I should manually downl… (read more)

I'm using the current version of Firefox, which is 95.0.0.2. However, from time to time I get a message saying FF "... could not update itself, so I should manually download and install a newer version". After that, there is a message in the hamburger menu saying "update available - download now".

Has anybody an idea why Firefox thinks there is a newer version than the one I have installed?

Cheers,

Peter

Asked by peter.bauer 1 week ago