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Firefox crashes

Firefox is constantly crashing when opening certain links or webpages. Example include opening the malwarebytes link from the article as well as trying to login to Adobe'… (read more)

Firefox is constantly crashing when opening certain links or webpages. Example include opening the malwarebytes link from the article as well as trying to login to Adobe's website. Graphics drivers are up to date, Win10 is up to date, Firefox is up to date. Safe mode still causes crashes, links are working on another pc but I just did a clean install so I'm not sure what the cause is.

be9c6515-357f-467c-b08e-99fcd1180205

Asked by Thurkinson 2 years ago

Answered by FredMcD 2 years ago

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Firefox ignores single click and needs double click to a single click feature like a link, a bookmark, enter a text box, push a button

Firefox 7.0.1 on Win7 pro 64 Hi FF team & community, sometimes FF 6/7 shows a VERY strange behaviour: while doing "normal" things on websites (click links, edit text … (read more)

Firefox 7.0.1 on Win7 pro 64

Hi FF team & community,

sometimes FF 6/7 shows a VERY strange behaviour: while doing "normal" things on websites (click links, edit text boxes, scrolling, changing tabs) FF starts to ignore my single clicks. The only way to work is using double click instead of single click (i.e. for links, enter a textbos, changing tab, even for open a Firefox menu) for ALL actions!!!!!

A minute ago, the last example was on

 https://plus.google.com/circles/find 

while moving a contact to a "circle" - FF changes to only accepting double clicks. No error, no message.

I found this buggy behaviour on many different websites - simples sites and sites with complex functionality, too - in the last weeks since FF6+7 are current versions.

With my other two questions I'm getting the idea, that current FF releases contain more bugs than releases between FF1 to FF3.

Asked by khelmsch_de 9 years ago

Answered by khelmsch_de 8 years ago

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Firefox 8 crashes every time

Hello! Firefox crashes 8 crashes every time after the update. I've tried everything of the webpage of mozille support, but nothing helped. http://support.mozilla.com/de/… (read more)

Hello! Firefox crashes 8 crashes every time after the update. I've tried everything of the webpage of mozille support, but nothing helped.

http://support.mozilla.com/de/kb/Firefox%20st%C3%BCrzt%20ab#w_holen-sie-sich-hilfe-beim-beheben-der-absturzursache

Firefox doesn't start, I have no Troblesshooting Informations.


Here is the crash ID: Absturz-ID: bp-cda3d2c9-365f-4673-b18b-448b22111108

Asked by affe17 8 years ago

Answered by NewsWordy 8 years ago

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Firefox v 9 & 10 crash immediately on start up on newly installed win7 x64

yesterday i installed win 7 sp1 x64 enterprise on my hp probook 4520s and almost the first app that i installed was FF v9 and TB v9 both of them crashes immediately after… (read more)

yesterday i installed win 7 sp1 x64 enterprise on my hp probook 4520s and almost the first app that i installed was FF v9 and TB v9 both of them crashes immediately after clicking on them and even safe mode and profile commands both are not accessible and apps still crash.today after updating TB to v10 the problem has been solved but updating FF to v10 didn't resolved the problem and it still crashes, it tried v3 and it's working properly.

Asked by hagi_mostafa 8 years ago

Answered by AliceWyman 8 years ago

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Firefox crashes

MULTIPLE crash reports have been sent, I have done everything suggested on your web site...can't even count the number of crashes...seems to crash EVERYTIME a site leads … (read more)

MULTIPLE crash reports have been sent, I have done everything suggested on your web site...can't even count the number of crashes...seems to crash EVERYTIME a site leads me to another place either on their site or on facebook, Pinterest crashes whenever anything is added....I basically cannot access anything that requires moving to an additional page. No crash id's come up only Crash report and error and then NOTHING is resolved. I"m VERY frustrated and about to change to another browser!

Asked by espritdart 8 years ago

Answered by espritdart 8 years ago

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Firefox crashes

Hi. Issue #1: FF (13.0.1) and all prior versions will not PASTE DATA (text AND other content) TO AOL desktop app 9.7 build 16.4343.30(or earlier) for Windows XP.(always … (read more)

Hi.

Issue #1: FF (13.0.1) and all prior versions will not PASTE DATA (text AND other content) TO AOL desktop app 9.7 build 16.4343.30(or earlier) for Windows XP.(always reproducible). This causes the Firefox browser and/or the AOL app to become unresponsive. If Firefox is forced to close from the processes tab in task manager AOL will begin responding again.

Issue #2: FF (13.0.1) and all prior versions will not PASTE data (text and other content) TO MS Word 2003 (occurs SOMETIMES). If Firefox is forced to close from the processes tab in task manager MS Word will begin responding again.

Crash does NOT occur when data is copied FROM AOL or MS Word to the address bar of Firefox.

Crash does NOT occur when data is copied FROM Firefox TO Notepad or Chrome.

Crash does NOT occur when data is copied FROM Notepad or Chrome TO Firefox.

Makes no difference whether add-ons are disabled or enabled.

All add-ons are up-to-date.

Asked by jmoney97 8 years ago

Answered by jmoney97 8 years ago

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Firefox crashes

Since today when I start up Firefox, I get the warning that Firefox isn't working anymore. Even before I see Google (my starting page) the warning pops up. I tried many s… (read more)

Since today when I start up Firefox, I get the warning that Firefox isn't working anymore. Even before I see Google (my starting page) the warning pops up. I tried many solutions, from installing again, updating to version 14.0.1, starting my PC again, even the Safe Mode isn't working. I searched on the internet for solutions, but none are working so far. I really like Firefox and want to use it again. I dont have any crash ID or reports about it, because firefox is searching for an solution, but cant find one. After that he just closes the firefox screen.

Asked by NickvR86 8 years ago

Answered by user633449 8 years ago

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Firefox crashes at startup even in safe mode

Firefox crashes on startup even in safe mode. There are no plugins add-ons installed. I tried all of the steps in the Firefox crashes article but I can't figure out what'… (read more)

Firefox crashes on startup even in safe mode. There are no plugins add-ons installed. I tried all of the steps in the Firefox crashes article but I can't figure out what's wrong.

Asked by KOAC-NPC 8 years ago

Answered by cor-el 8 years ago

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Firefox crashes when I sign into anything requiring a username/password

When I attempt to log in to things like Gmail, or any other site that requires me to enter a user name and password where I haven't opted to be signed in automatically, F… (read more)

When I attempt to log in to things like Gmail, or any other site that requires me to enter a user name and password where I haven't opted to be signed in automatically, Firefox immediately crashes. I can restore the tabs, but only to get back to the sign in screen. This has made it impossible for me to check my email from my own computer.

Asked by Bplatt 10 years ago

Answered by Morbus 10 years ago

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Firefox 7.0 crashes on startup (including in safe mode) as a standard user in Windows XP SP3, even after clean installation

Hi all, I need some help. FF 7.0 crashes at startup / launch every time, including in Windows XP safe mode. I initially upgraded to FF version 7.0 from the latest version… (read more)

Hi all,

I need some help. FF 7.0 crashes at startup / launch every time, including in Windows XP safe mode.

I initially upgraded to FF version 7.0 from the latest version 6 release automatically. This automatic installation crashed, so I downloaded v7.0 again.

I uninstalled my existing FF6 installation, including personal settings, and ran v7.0 installation. It appeared to install successfully, but crashes at launch. I have repeated this process many times with OS reboots without success.

I also ran FF in Windows XP Safe Mode, but experienced the same crash at application launch. FF will now only display the 'Crash Reporter'.

For background:

  • I'm running WinXP Pro SP3 on a corporate machine.
  • The machine is running Tivoli Access Manager (but I choose not to use it)
  • I've run an AVG Free anti-virus scan with no results.
  • I ran a MalwareBytes Anti Malware scan. One infection was found (since rectified) as follows:

Registry Data Items Infected: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\SystemRestore\DisableConfig (Windows.Tool.Disabled)

Please let me know if you need more info.

Any help would be greatly appreciated. Thanks.

========

Crash IDs:

  • Crash ID: bp-5597bbcc-ba4d-4d09-ba9e-2da392110928
  • Crash ID: bp-da02239d-c951-4aaa-8b47-ec5922110928
  • Crash ID: bp-3adc8e1e-f5ea-47dd-8b20-089a82110928

Asked by RE 9 years ago

Answered by MikeBY 9 years ago

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Firiefox зависает при включенном плагине Shockwave Flash

Firefox последней версии (9.0.1) "зависает" при попытке загрузки веб-страниц с Flash - элементами. При этом процесс перестает отвечать, приходится снимать задачу в диспет… (read more)

Firefox последней версии (9.0.1) "зависает" при попытке загрузки веб-страниц с Flash - элементами. При этом процесс перестает отвечать, приходится снимать задачу в диспетчере задач. При отключенном плагине Shockwave Flash зависания прекращаются.

Asked by Vadimes 8 years ago

Answered by Vadimes 8 years ago

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Firefox crashes

it even crashes on the google home screen. Even crashes is safe mode. Would like to use firefox, but can't until this issue if fixed. Would appreciate any help.

Asked by rwcollins 8 years ago

Answered by cor-el 8 years ago

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Firefox crashes

Firefox crashes as soon as I attempt to open it. It started happening when I updated to version 10 and 10.0.1. It won't open in safe mode and I've tried using a new profi… (read more)

Firefox crashes as soon as I attempt to open it. It started happening when I updated to version 10 and 10.0.1. It won't open in safe mode and I've tried using a new profile which hasn't worked. Any ideas on how to get it working?

Asked by Global_Terminal 8 years ago

Answered by John99 8 years ago

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Firefox crashes when I pressing Browse button to upload files

Windows 7 x32 Firefox 10.02 The program constantly crashes when I press Browse button (such as gmail attachments, virustotal programs and so on. ) PS I already cleared re… (read more)

Windows 7 x32 Firefox 10.02 The program constantly crashes when I press Browse button (such as gmail attachments, virustotal programs and so on. ) PS I already cleared registry problems and tried to remove MRU from registry, as was mentioned in this topic: https://support.mozilla.org/ru/questions/754368#answer-105628

Asked by chpm 8 years ago

Answered by John99 8 years ago

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Firefox refuses to launch and causes computer to freeze up.

For the last week, Firefox has refused to launch and, when such an attemp is made, my computer locks up. Specifically, when I click on the icon to launch the program, my … (read more)

For the last week, Firefox has refused to launch and, when such an attemp is made, my computer locks up.

Specifically, when I click on the icon to launch the program, my mouse pointer turns into a little blue circle, indicating that the program is trying to load, and my hard-disk indicator light comes on. After a few second, my mouse pointer returns to normal, the hard-disk light goes dark, and I can't access any programs, launch any new ones, access Task Manager, or access the Start button. My only alternative is to turn the power off and restart the computer.

This happens whether I use the shortcut in the Taskbar or navigate to the exe file and try to launch from there.

This happens when attempting to lanch Firefox in Safe Mode.

This happens when Vista is loaded regularly and when it starts in Safe Mode with Networking.

A Malware Antibytes scan comes up clean, as does an online scan from TrendMicro, and one from OfficeDepot (I'm thinking about paying $149 there to have this fixed).

Can anyone help? I much prefer FF to IE, which I'm usin now, but I may have to switch to Chrome.

Asked by Diffus 8 years ago

Answered by user633449 8 years ago

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Fire fox 14 is crashing every 15 minutes. Usining win7 .This is after updating from FF13. require a solution.

FF14 is crashing randomly after every 15 minutes. Is this problem a general problem after updating from FF13. All plugins are up to date. No virus on system. Does any one… (read more)

FF14 is crashing randomly after every 15 minutes. Is this problem a general problem after updating from FF13. All plugins are up to date. No virus on system. Does any one have any solutions?

Thanks

Asked by tomcruise 8 years ago

Answered by tomcruise 8 years ago

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Firefox crashes constantly after about 5 min (not in Safe mode)

Basic info: using Firefox 14, was working fine until i came back from vacation, fired up my PC, and updated 3 things, Adobe Flash, Windows 7 Ultimate (64 bit), and AMD Ca… (read more)

Basic info: using Firefox 14, was working fine until i came back from vacation, fired up my PC, and updated 3 things, Adobe Flash, Windows 7 Ultimate (64 bit), and AMD Catalyst control center with the new 12.8 update, then restarted.

Have slowly been attempting to pin down the cause. Uninstalled Flash, firefox still crashes. Tried moving the Mozilla folder to desktop so I could simulate a reset, firefox crashed anyway, so i put the old folder back.

Read some troubleshooting pages on the firefox page and went down the list making sure all was updated and then tried running in Safe mode. So far no crash and we are going on 15 min here, the best I've seen so far.


Note: Just realized my Java version was out of date, uninstalled the old versions and installed the new version. Will see if this helps.

Note 2: Nope, Firefox is still crashing regularly. Java was not the issue. Didn't think so, but was hoping....

Asked by LexIgnis 8 years ago

Answered by cor-el 8 years ago

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Firefox crashes immediately upon opening after new update.

I cannot open it in safe mode. There are no new crash reports in the /Mozilla/Firefox/Crash Reports folder neither in "Pending" nor "Submitted". The error message reads "… (read more)

I cannot open it in safe mode. There are no new crash reports in the /Mozilla/Firefox/Crash Reports folder neither in "Pending" nor "Submitted". The error message reads "Firefox has stopped working" I've also tried reinstalling to no avail.

Asked by Pakhawaj 8 years ago

Answered by Pakhawaj 8 years ago

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Crash bp-0e7b391a-aa4b-4dbf-b189-91fa52130919

This one of several Crash Reports\submitted I have which all have common last seven digits except the final 2. For example: bp-0e7b391a-aa4b-4dbf-b189-91fa52130919 (in… (read more)

This one of several Crash Reports\submitted I have which all have common last seven digits except the final 2. For example:

bp-0e7b391a-aa4b-4dbf-b189-91fa52130919   (included this one as well - c)
bp-1c89e9c6-f5eb-466f-ac32-02afe2130918
bp-4f6550cb-cd29-4d2c-96b3-97d412130923
bp-7f5685d1-47fb-46ae-b9b7-e40a32130923
bp-7fb95e6a-7139-42b2-bc47-42f382130918
bp-7658d3cb-5ec7-4786-923b-57d7f2130923
bp-63365a46-a222-4451-bb22-a4ef82130918
bp-960577d7-3f65-400a-9e5a-043162130918
bp-31267553-0cb1-4b05-9bb7-5ee622130918
bp-e6304161-7053-4731-b46a-afc602130922
bp-d7a2f1f8-9e25-4843-b767-b0ccb2130918

I have tried all of the answers I could find with what appeared to be related codes & some of the others too but am still without a solution. I have tried removing software that was installed around the period when the crashes started to but still no joy. Can someone please help me out as I am desperate to get Firefox back up again as I am not keen on the other browsers by comparison. BTW It will not run in safe mode either!

Asked by ashton.c 7 years ago

Answered by philipp 7 years ago

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Firefox v 55.0 crashes my tabs upon loading a video

Alright, so first the story, then the specifics. Story: I updated to Firefox 55.0 a few weeks ago, presumably when it came out, as I had auto-updates enabled. Immediately… (read more)

Alright, so first the story, then the specifics.

Story: I updated to Firefox 55.0 a few weeks ago, presumably when it came out, as I had auto-updates enabled. Immediately after doing so, the large majority of videos would crash my tab. I'd get what I can only assume is the standard message of "Gah, My tab crashed!" etc. Anyways, I did some digging around, these forums and others, none of the solutions worked. I settled for the quick n dirty solution, and rolled back to firefox 54.0, which worked fine. Until today. Today, 54.0 was experiencing the issue as well, so I naturally decided to try 55.0 - which didn't work either. That leaves me where I'm at now.

Specific details: Tabs crash upon trying to load a video, presumably of a different format. It crashes occasionally on youtube videos, but is for the most part OK with them. Scrolling through a facebook feed however, will give you videos from lots of different sources, and I can reliably crash my tab within 10s if I load up facebook and just scroll down.

Potential fixes I have tried (of which, none solved my issue):

  • Going into About:config and changing the browser.tabs.autorestart and browser.tabs.autorestart2 both to be false. This is following the recommendation of another thread, given to a different user with a similar problem, found here: ( https://support.mozilla.org/en-US/questions/1159697 ).
  • Booting the browser up into safe mode
  • Updating any/all drivers. Specifically I can for sure, without a doubt, say that my gfx card drivers are up to date.
  • Creating a new firefox profile, and using it instead.

At this point the only thing that comes to mind is the idea that the plugin loading these videos isn't working correctly? But is it even a plugin?

Worth noting, if I change the about:config file pieces I listed above to both be false, instead of crashing a tab it will crash the entire browser. A crash report of that specific incident can be found using bp-92e3bbb7-9388-4412-9573-504010170905 .

The normal issue happening can be found using bp-a8e33356-c344-4159-889b-b330a0170905 .

Thank you for any/all help you can provide.

Asked by Juicearific 3 years ago

Answered by FredMcD 3 years ago