Showing questions for topic:

disable "Getting close to your VPN limit" message

Every time I open Firefox I get a message saying "Getting close to your VPN Limit. You have _ GB left. Your data will reset at the start of next month" and I want to stop… (read more)

Every time I open Firefox I get a message saying "Getting close to your VPN Limit. You have _ GB left. Your data will reset at the start of next month" and I want to stop seeing it

Open 1 100

Why does FireFox VPN not start automatically when I start FireFox?

I've enabled the FireFox VPN in my browser, but it's annoying because I have to turn on the VPN every time I start FireFox! Why does the VPN not start automatically? I've… (read more)

I've enabled the FireFox VPN in my browser, but it's annoying because I have to turn on the VPN every time I start FireFox! Why does the VPN not start automatically? I've searched all the options, but there doesn't seem to be one to fix this problem.

Open 2 92

Mozilla browser VPN options and toolbar button disappeared, cant get it back

The Firefox browser VPN option and toolbar button for Firefox 150 was originally showing up after a recent update (was not signed into the browser), but when I signed int… (read more)

The Firefox browser VPN option and toolbar button for Firefox 150 was originally showing up after a recent update (was not signed into the browser), but when I signed into the account as needed to activate VPN, the VPN toolbar button and options under security settings disappeared. I can't find the vpn button to add back under the 'customize toolbar setting' as suggested. And when I go under privacy and security settings, the VPN section is no longer there. How do I get the VPN options back? I tried signing out of Firefox and then back in. I tried disconnecting 'sync' from the computer and that didn't change anything either. I've updated the browser on all devices I'm signed into to 150.0.1. The VPN toolbar button or setting option does not show up on any device I am using. The only browser I initially saw the VPN options on was the browser that I wasn't initially signed into, and it disappeared after I signed into the browser with the account.

None of the suggestions at the following help page work to get the VPN options back in the browser settings, or toolbar: https://support.mozilla.org/en-US/kb/built-in-vpn?utm_source=www.firefox.com&utm_medium=referral&utm_campaign=whatsnew-150#w_turn-on-vpn-in-firefox

Open 1 90

VPN Access Denied

some commercial sites do not allow access to their site while using VPN so I must turn off the VPN. Site states Access Denied

Open 2 90

change in availability of beta VPN

I found out about the FF VPN beta a month or two ago and use it rarely. I was surprised today that clicking to enable it gives me a different beta VPN popup which requir… (read more)

I found out about the FF VPN beta a month or two ago and use it rarely. I was surprised today that clicking to enable it gives me a different beta VPN popup which required me to login. What is this about?

Open 1 1 90

What is the "open panel" to activate the vpn?

I logged into my account to try out the VPN. I get to the screen shown in the attached image. It wants me to "go to the open panel and turn it on." What is the open pane… (read more)

I logged into my account to try out the VPN. I get to the screen shown in the attached image. It wants me to "go to the open panel and turn it on." What is the open panel it refers to?

Open 3 90

VPN button missing from Firefox.

When Firefox updated, I got a message to try the new VPN feature. However, when I clicked the link to try it out, it did nothing. There is no VPN button on my browser, no… (read more)

When Firefox updated, I got a message to try the new VPN feature. However, when I clicked the link to try it out, it did nothing. There is no VPN button on my browser, nor can I find any settings for it. Why on earth would you tease your users with a feature that is simply not available to them?

Open 1 90

vpn feature doesnt work for me

tried it. says "get started", clicked and logged in, says login successful and vpn extension opens, but it still says "get started" and takes me to the signin page again … (read more)

tried it. says "get started", clicked and logged in, says login successful and vpn extension opens, but it still says "get started" and takes me to the signin page again

Open 1 90

The free Firefox VPN says to click the VPN icon in the toolbar to begin. If it is not there, click the VPN icon in the toolbar. ??? It is not there, so it is not there.

I am trying to set up the free firefox VPN. The instructions say to "click the VPN icon in the top right of the toolbar. If it is not there, then click the VPN icon in … (read more)

I am trying to set up the free firefox VPN. The instructions say to "click the VPN icon in the top right of the toolbar. If it is not there, then click the VPN icon in toolbar. Huh??? It is not there, now what?

Open 1 90

Issues turning on the free Mozilla browser VPN

When trying to turn on the free VPN in my browser, I get stuck in a never-ending loop: I click on the VPN icon, then on the "Get started" button, which opens a new tab wh… (read more)

When trying to turn on the free VPN in my browser, I get stuck in a never-ending loop: I click on the VPN icon, then on the "Get started" button, which opens a new tab where I am asked to log in, I log in successfully, try to turn on the VPN in the open panel, but it again only shows the "Get started" button.

I have also created a different account on Mozilla and with that one the VPN worked without any problem...

Open 4 81

Invited to use VPN in my update page, but no options or buttons available to do so?

Invited to use VPN 50Gb/month in my latest update page, but no options or buttons available to do so? Have followed all of the instructions and checked for any options, a… (read more)

Invited to use VPN 50Gb/month in my latest update page, but no options or buttons available to do so? Have followed all of the instructions and checked for any options, as per those listed on the page but still nothing appears to allow me to use Firefox VPN. I am logged into my account, but still nothing. (UK user, W10Pro with ESU). Very disappointed - hope you can help please?

Open 2 81