Location mis-identified

I am on Canada. I am using a Lenovo Laptop with WIN 10 (22H2) and Firefox 138.04 64bit. When connected to a local streaming service I am refused service because I show … (read more)

I am on Canada. I am using a Lenovo Laptop with WIN 10 (22H2) and Firefox 138.04 64bit. When connected to a local streaming service I am refused service because I show as being out of the country. When I load Microsoft Edge and connect I am suddenly back in Canada. The steaming service does not have an answer. Any clues as to why this occurs?

Asked by shark3 6 hours ago

Double tap to expand browser window no longer working

Hello, Until recently, I was able to double tap the browser bar and have the window expand to fill the screen just short of "full screen" mode so I could still see the m… (read more)

Hello, Until recently, I was able to double tap the browser bar and have the window expand to fill the screen just short of "full screen" mode so I could still see the menu/task bar. I remember I did need to adjust settings for this somewhere but can no longer figure it out now that it is not functioning to this spec any more.

I did check about:config to see if "apz.allow_double_tap_zooming" was set to TRUE and it is, by following this suggestion below:

https://support.mozilla.org/en-US/questions/1317872

Asked by raspberryrose 6 hours ago

Interesting Action by Duplicate Tab in Mac Firefox (not an error)

This is not an error, but it may be useful for some users of the Mac version of Firefox to know. I have several tabs pinned to the left side of the tab bar (just the ico… (read more)

This is not an error, but it may be useful for some users of the Mac version of Firefox to know.

I have several tabs pinned to the left side of the tab bar (just the icons). Some of them I intend to use as "model" tabs to be duplicated for a session and the duplicate then deleted (such as bank logins).

I have found that, if I left-click to select a pinned tab and THEN right click and select Duplicate Tab, the duplicate appears immediately to the right of the pinned tabs, and to the left of any open non-pinned tabs. But if I right-click the pinned tab WITHOUT first left-clicking it, it goes to the right of the LAST non-pinned tab on the right.

This does not cause any errors, but it may be useful for some people to know; they can control where they want the duplicate tab to appear when they create it!

Asked by Allan and Gayle Richardson 6 hours ago

Spectrum Website

Have been unable to login to Spectrum using Firefox for some time now. Checked with Spectrum techs & they say the problem is with Firefox. Also having trouble with … (read more)

Have been unable to login to Spectrum using Firefox for some time now. Checked with Spectrum techs & they say the problem is with Firefox. Also having trouble with other streaming sites using my ID's & passwords. They all seem to work using Chrome. Can you please help get back to logging in with Firefox?

Asked by Jim Patton 7 hours ago

Last reply by Jim Patton 7 hours ago

New Google Tab switches automatically

Hello, recently i reinstalled firefox and made a new profile from scratch because i thought the config: browser.search.context.loadInBackground did not work for me. My p… (read more)

Hello, recently i reinstalled firefox and made a new profile from scratch because i thought the config: browser.search.context.loadInBackground did not work for me.

My problem: everytime i open a google tab (through context search or just a new google link) it opens in the background BUT then switches to it after like 1-2 seconds. this only happens with google links.

i have no idea what to do anymore, reinstalling did fix it till the last update i got today. now it is back.

Asked by krifer5 7 hours ago

browser timing out

I am trying to resolve an issue with my firefox browser for MAC OS. Everytime I close my screen to sleep and open it back up, the browser stays on time out mode. I have t… (read more)

I am trying to resolve an issue with my firefox browser for MAC OS. Everytime I close my screen to sleep and open it back up, the browser stays on time out mode. I have tried downloading the update, but it never seems to complete or fully initiate. I have gone to the mozilla website and downloading directly from there but the new download wont even let me log into my gmail.com using my biometrics. any ideas?

Asked by Nina Simone Declama 7 hours ago

Updating Firefox to 138.0.3 on my Apple Mac. Installer tool could not first install itself and Firefox froze,(does not respond), on 3rd try.

How should I fix the frozen browser. Firefox updated ok from another user account on this computer, though Firefox has always updated for all accounts on the computer wh… (read more)

How should I fix the frozen browser. Firefox updated ok from another user account on this computer, though Firefox has always updated for all accounts on the computer when updated from any of the accounts. The installer tool got caught in a loop to install until it froze the browser on the third retry. What should I do?

Asked by gehsweeps 2 days ago

Last reply by gehsweeps 8 hours ago

turn off tiny shopping cart over Firefox icon on the task bar

Hello: Thanks for creating Firefox. This is my first question after more than a decade using it. I couldn't find proper information about this. This week Firefox started … (read more)

Hello: Thanks for creating Firefox. This is my first question after more than a decade using it. I couldn't find proper information about this. This week Firefox started to show a tiny shopping cart icon over the task bar icon of Firefox (image attached). I don´t know what it's and I can't find the functionality that make that appear. So, How do I disable it? I use Firefox everywhere, and I don't like it, specially in my job's laptop as my boss can occasionally see it and it's obviously not work-related in my case. I use chatgpt to get answers and it points to a "Shopping Assistant" feature, but I don't find it. Is it related? The term is so common that I couldn't narrow down to my specific question (what is it and how to disable it)

I use windows 11 and 138.0.4 (64-bit)

Thanks in advance for help

Asked by Carlos F. 9 hours ago

Can't see other video meeting participants and they can't hear me; all sites (Ensora Mental Health, psychology today, google meet, zoom).

I'm a therapist and within the last week (maybe since an update?) when I try to do a telehealth session from any website - Ensora Mental Health (my EHR), Simple Practice,… (read more)

I'm a therapist and within the last week (maybe since an update?) when I try to do a telehealth session from any website - Ensora Mental Health (my EHR), Simple Practice, Sessions by Psychology Today, Google Meet, Zoom - the client can see me but can't hear me, and I can hear them but can't see them (black screen).

I've checked all video and microphone permissions, Microsoft and all drivers are updated and mic and camera are functioning (they can see me). I tried changing the enhanced tracking to add exceptions for the sites (didn't work).

Please advise.

Asked by ratherbehiking 4 days ago

Last reply by ratherbehiking 9 hours ago

the primary password window always pops up after launching firefox

i have the same bug as described in this bug report: https://bugzilla.mozilla.org/show_bug.cgi?id=1946121 to put it shortly, after launching firefox, even when it goes t… (read more)

i have the same bug as described in this bug report: https://bugzilla.mozilla.org/show_bug.cgi?id=1946121

to put it shortly, after launching firefox, even when it goes to the "new tab", is always prompts for primary password. everytime. it also happens when i just go to a website like twitch. which im already logged into, it doesn't ask me to login on the website and firefox still prompts for primary password.

i am using windows 11, firefox version 138.0.4 (64-bit) my profile is synced with firefox. my windows machine does not have a password to log in. in the bug report they say it's solved with version 136.0.2 but obviously it still happens to me

i would really appreciate help fixing this because it's very frustrating.

Asked by Fluffiels 9 hours ago

Last reply by Fluffiels 9 hours ago

Scrambled tabs on bootup

Running Linux Mint 22 and FF 138.0.3. Normal practice is to leave 2 or 3 FF windows open on shutdown so the same windows and tabs will re-open on future boot-ups when op… (read more)

Running Linux Mint 22 and FF 138.0.3. Normal practice is to leave 2 or 3 FF windows open on shutdown so the same windows and tabs will re-open on future boot-ups when opening FF. In the last several versions of FF as well as of the OS, those tabs appear on boot but display random text within a random tab for a given window. Also, the highlighted icon in the tray does not match the window that has opened. If I click and re-click the tray icons, they eventually display as expected.

Asked by stevenartigas 3 days ago

Last reply by stevenartigas 9 hours ago

Font is all garbled?

The font is all garbled on Firefox on the latest version, and I can't even read the settings to see if I can fix it. Any ideas? I did an inspect and it says it's the "sys… (read more)

The font is all garbled on Firefox on the latest version, and I can't even read the settings to see if I can fix it. Any ideas? I did an inspect and it says it's the "system UI" font, but every other app/browser is loading it fine. Help!

Asked by 1scottfassett 9 hours ago

Bookmarks and history not available

Running Linux Mint 22 on Dell desktop. On bootup, no bookmarks and message with link to restore them. Restarting computer sometimes works after multiple tries but often… (read more)

Running Linux Mint 22 on Dell desktop. On bootup, no bookmarks and message with link to restore them. Restarting computer sometimes works after multiple tries but often does not, currently on FF 138.0.3 but this problem has come up on several previous versions of Mint as well as FF. Now more frequent. No security or other software apps have been added or changed.

The last time I got the bookmarks to show I used the FF Save Bookmarks function to save them to a stick. That file shows on the stick as a .json file. Mozilla's choice, not mine. Manage Bookmarks in the hamburger menu generates a pop-up "Library" that will not access the .json file.

Asked by stevenartigas 3 days ago

Last reply by stevenartigas 9 hours ago

Roboform password manager.

I have been through other threads about enabling the Roboform toolbar icon. It has been a couple of years, multiple windows 11 PC installations, fresh installation. No r… (read more)

I have been through other threads about enabling the Roboform toolbar icon. It has been a couple of years, multiple windows 11 PC installations, fresh installation. No roboform toolbar icon to this day. After multiple failures, I came up with a crazy fix I should never have to do. I am using the Firefox password manager in conjunction with Roboform. Just plain crazy. Any idea what might be going I would appreciate. I will cancel roboform if the problem cannot be rectified. Thank you Jeff

Asked by Jeffrey Colon 10 hours ago