Recent issue viewing my Shopify site

Hello. In the last few days when I visit my Shopify website, the pricing on my products is not visible. This is only for me, nobody else has this issue. I do not have thi… (read more)

Hello. In the last few days when I visit my Shopify website, the pricing on my products is not visible. This is only for me, nobody else has this issue. I do not have this issue on Safari, or on Firefox when I open a private browsing window. It is something to do with Firefox, but I don't want to have to open a private window every time I go to my store. Is there a solution? This has only been happening for the last few days. Thanks

Asked by leslie.day 1 month ago

Last reply by zeroknight 1 month ago

Unintended scroll to top of page

browsing website (reddit or amazon for example), the window scrolls to the top every time I move the mouse. doesn't happen all the time though, and only in Firefox. I've … (read more)

browsing website (reddit or amazon for example), the window scrolls to the top every time I move the mouse. doesn't happen all the time though, and only in Firefox. I've serached the internet and can't find anything related. Please help

Asked by myblackfrog 1 month ago

Last reply by zeroknight 1 month ago

Primary pass work

I tried to delete my primary password online, but system would not allow me to do so. I have exhausted all avenues to seek help, but to no avail. Any assistance would … (read more)

I tried to delete my primary password online, but system would not allow me to do so. I have exhausted all avenues to seek help, but to no avail. Any assistance would be greatly appreciated. Tmg3842@yahoo.com

Asked by tmg3842 1 month ago

Last reply by cor-el 1 month ago

Images Not Loading on Certain Websites in Firefox

I'm having trouble with Firefox where images aren't loading on some websites, even though they display fine in other browsers. I've tried clearing the cache and restartin… (read more)

I'm having trouble with Firefox where images aren't loading on some websites, even though they display fine in other browsers. I've tried clearing the cache and restarting Firefox, but the issue persists.

Is there anything else I can try to fix this problem and get images to load properly?

Asked by Robert Wolf 1 month ago

Last reply by cor-el 1 month ago

Firefox has done it again

The pinned shortcuts on my newtab page have all disappeared once again. I've gone to about:config > browser.newtabpage.pinned and my shortcuts are all listed. But o… (read more)

The pinned shortcuts on my newtab page have all disappeared once again. I've gone to about:config > browser.newtabpage.pinned and my shortcuts are all listed. But only blank boxes show up on the page. It will not accept a new entry when I try to enter one. It goes back to the blank white box. Why does this keep happening? Can anyone give me a Firefox for Dummies way to fix this?? Thanks!

Email removed for privacy

Asked by raydle1101 1 month ago

Last reply by zeroknight 1 month ago

Google Maps Street View

When the little yellow man is placed on to the map, and a direction arrow is clicked, the view just continues to spin round. Clicking on the 'X' in the top right hand cor… (read more)

When the little yellow man is placed on to the map, and a direction arrow is clicked, the view just continues to spin round. Clicking on the 'X' in the top right hand corner terminates street view. This does not happen with other browsers.

My OS is Debian 12, Firefox is the latest version 115.9.1esr (64bit).

Asked by johnh009 1 month ago

Last reply by zeroknight 1 month ago

downloading a file from an insecure source

We have an electronic document management system in our company. The system is an internal system without access to the LAN. Firefox detects files downloaded from it as p… (read more)

We have an electronic document management system in our company. The system is an internal system without access to the LAN. Firefox detects files downloaded from it as potentially dangerous after the last update. Is there a way to prevent files from this website from being detected as potentially dangerous?

Asked by Konrad Dymczuk 1 month ago

Last reply by zeroknight 1 month ago

Newest update breaks file download from non-secure websites.

I have a well hidden web server that uses HTTP. I need to download files from that server. After the newest update, Firefox now gives a warning about the website and on… (read more)

I have a well hidden web server that uses HTTP. I need to download files from that server. After the newest update, Firefox now gives a warning about the website and on that warning is a button to "Allow Download". However when I click on that button, the file that gets downloaded IS NOT the file that I was initially attempting to download. It looks like it is a copy of the web page that was being displayed at the time. I noticed this behavior at work. I went home and used Firefox to connect to the server and everything connected and downloaded correctly. I went to see what version of Firefox was running. It was 124.0.2 and there was a button saying "Update Firefox". I clicked that button. My home Firefox updated to 125.01 and my home version of Firefox now also downloads the wrong file.

Asked by Joel Swanson 1 month ago

Last reply by zeroknight 1 month ago

Firefox PDF viewer incorrectly displays PDFs after a period of inactivity on Ubuntu 23.10.1 with KDE Plasma

I am using Ubuntu 23.10.1 with KDE Plasma desktop environment. Since recently I've been experiencing the following problem with Firfox document viewer: after a period of … (read more)

I am using Ubuntu 23.10.1 with KDE Plasma desktop environment. Since recently I've been experiencing the following problem with Firfox document viewer: after a period of inactivity, PDFs become unreadable, and seem to cumulate everything that was displayed on screen (see screenshot). Ctrl + F5 does not help, and neither does closing the window and opening a new one with a link to the file. KDE Document Viewer displays the same file correctly.

Asked by Daigaku no Baku 1 month ago

Last reply by zeroknight 1 month ago

How to add a shortcut to Proton Mail sign in, to my MacOS 14 dock to use in Firefox for Mac

I use a MacBook AIr with OS 14.4.1 (Sonoma) and want to add a short cut link to Proton Mail (Free version) that I can put in my MacOS Dock. I am using Firefox 125.03 vers… (read more)

I use a MacBook AIr with OS 14.4.1 (Sonoma) and want to add a short cut link to Proton Mail (Free version) that I can put in my MacOS Dock. I am using Firefox 125.03 version.

I used to have a link in my Mac Dock but then I tried the trial of their desktop app-- and when that ended recently, I did not know how to set the Dock link up again. I tried directions for other browsers but they did not help.

'The link I want the short cut to go to is' https://account.proton.me/mail so I can sign right in to check my email.

So I checked Proton's support site for help but it has directions to do this ONLY from Safari and another browser, NOT Firefox.

If you can give me some straightforward directions to add the shortcut to Proton Mail sign in back to my Mac Dock, I would be grateful!

I really enjoy and feel safer using Firefox, by the way! thank you

Howard Mangel

Asked by HowardNJ 3 weeks ago

Last reply by cor-el 3 weeks ago

Firefox updates

Hi I am a longtime user of your browser. I have version 124.0.2(64 bit) installed on three devices. First thing I do on opening it is to click on "about", which normally … (read more)

Hi I am a longtime user of your browser. I have version 124.0.2(64 bit) installed on three devices. First thing I do on opening it is to click on "about", which normally updates the browser, before I do any browsing. In the last three weeks, however, it has not updated on any of the three devices, rather, it says "Failed to check for updates". I have tried the workarounds suggested at your Help center, and nothing has worked. What gives, may I ask? Thank you

Asked by de-nouement 1 month ago

Last reply by Paul 3 weeks ago

Firefox keeps asking to reinstall. It fails to check for updates. I have Windows 11 and Firefox 124.0.2

I have Windows 11 and Firefox 124.0.2. Firefox keeps asking to reinstall. I think it is because I keep getting the message that it fails to check for updates. I don't kno… (read more)

I have Windows 11 and Firefox 124.0.2. Firefox keeps asking to reinstall. I think it is because I keep getting the message that it fails to check for updates. I don't know if I have installed the Microsoft Firefox or the direct Mozilla Firefox downloaded. Maybe that is the problem, but I am not tech savvy. I have used Firefox for many years and like it. I am also too old (83) to deal with these problems. Help!

Asked by tommcgrath 1 month ago

Last reply by Paul 3 weeks ago

failed to update firefox.. so frustrated..

something apparently got corrupted in firefox.. i tried running update and i keep getting failed to update.. i have refreshed.. i have uninstalled and reinstalled ...noth… (read more)

something apparently got corrupted in firefox.. i tried running update and i keep getting failed to update.. i have refreshed.. i have uninstalled and reinstalled ...nothing. i am sure there is a folder or file somewhere that is corrupted and i cannnot find it. because even when i uninstall and reinstall fresh. all my bookmarks are there .. how to i start a TRUE NEW install??

Asked by dj3642a 1 month ago

Last reply by Paul 3 weeks ago

Daily updates (seems update doesn't run)

I have been using Firefox as my primary browser for a very long time. Now, every time I start Firefox, I get a message that the update failed, and that I should manually… (read more)

I have been using Firefox as my primary browser for a very long time. Now, every time I start Firefox, I get a message that the update failed, and that I should manually download the update file and run it. I do so, the update appears to work, and Firefox behaves, until I stop it and restart again. Then I get the same message. I looked online - it appears that others have had this problem, but no clear solution. I am not willing to use Edge, but am beginning to wonder if it is time to leave Firefox. I would appreciate a solution, preferably a reliable one. Thanks, Joe Purvis Email hidden for privacy reasons

WIndows 11 64, AMD processor, 64 GB ram. Connected via ethernet and fiber. NordVPN, and Bitdefender (neither of which has produced any error messages).

Asked by jdpsmp 1 month ago

Last reply by Paul 3 weeks ago

Unable to update Firefox browser

I have Firefox 124.0.2 running on Windows 11. For some reason, I can't update Firefox. When I manually download the update file, it appears to run Ok, but the version do… (read more)

I have Firefox 124.0.2 running on Windows 11. For some reason, I can't update Firefox. When I manually download the update file, it appears to run Ok, but the version doesn't change. If I go to settings and click on "Check for Updates" is comes back and says Failed to Check for Updates. How do I fix this?

Originally reported on April 11th /questions/1444593: I have Windows 11 and the Firefox 124.0.2 browser. I cannot update to the latest version of Firefox. I receive an error message "Failed to update". I've uninstalled and reinstalled the browser, ran the install utility selecting update, nothing seems to work. Please help

Asked by rpm3110 1 month ago

Last reply by Paul 3 weeks ago

Repetitive update request

I keep getting this message that pops up in a private window to restart to keep using firefox. Everytime I click restart Firefox, it closes my tabs and opens them again. … (read more)

I keep getting this message that pops up in a private window to restart to keep using firefox. Everytime I click restart Firefox, it closes my tabs and opens them again. However, 5 minutes later the window pops up again. Even after repeated attempts of updating, even doing a full restart on the computer, Firefox continues to send this window to me. The private window in the bar says about:restartrequired.

I've tried uninstalling Firefox with a fresh install as well as doing a Refresh of Firefox. Neither seem to solve this problem.

Asked by rxs621 1 month ago

Last reply by Paul 3 weeks ago