Firefox Community Forum

Hello, I'm having a problem with the NordPass Firefox browser extension. I have already troubleshot this issue with NordPass and they are passing it off as a Firefox problem.

Issue: When logging into the NordPass browser extension, my username and password are accepted, then Cloudflare does a human verification, then the extension throws error 1004 (Something went wrong) [screenshot of error attached].

Troubleshooting: - Tried updating Firefox to latest version - Tried clearing cache/cookies - Tried uninstalling/reinstalling browser extension - Tried uninstalling/reinstalling firefox

Additional: - Dell Optiplex 7090 running Windows 10 Pro - Issue is specific to this computer only - Extension was working as recently as 2 weeks ago - Currently, NordPass allows me to sign in successfully on my phone, in Chrome browser extension on affected computer, and in Firefox browser extension on different computer.

Latest answer from NordPass team: [Please note that our developers have investigated provided logs and traces, however, there is nothing wrong with the backend flow - it looks like there is an issue with localStorage or cookies as the NordPass extension is not able to fetch properly the token obtained from NordAccount login flow. As this is not reproducible on other platforms and traces do not show anything else, we can only suggest the verification of extension/firefox browser configuration, especially in terms of cookies, local storage and session.]

Any suggestions on root cause, or settings changes to fix this issue are appreciated.

When using chat software, there may be shortcut key conflicts, and the sidebar will still open when using shortcut keys even after being closed.

In the settings, the AI robot is turned off, but when using shortcut keys, the options for the AI robot will still be turned on by itself and cannot be turned off.

Samsung Frame 85" 2023 with GTX 1050Ti GPU, HP G4 SFF, i5-8500, Win 11 Pro 26100.3194

TV signal, and audio cuts out (black screen) when using mouse arrow to drag scroll in side bar. Also gives a loud audible "click" as sound is temporarily cut out. ( Most probably whole HDMI signal is cut)

Black screen bug happens randomly with You tube with no mouse or keyboard action, but 100% repeatable with this website when scrolling :

https://www.worldometers.info/gdp/gdp-by-country/

Please advise how to fix

Long time user of Firefox and this issue of the Recaptcha Failed while never even opening the Recaptcha for selecting all the bikes, buses or whatever else it asks you to find in order to validate. This is a new install of the latest version of Firefox, I have no problem with Recaptcha using Chrome but prefer Firefox's privacy. I pay bills, work jobs from the internet which requires recaptcha to work in the browser I am using. I have not seen a answer anywhere to fix this problem which only happens in Firefox. Image of error message attached.

On my windows PC, I am unable to view Ring Camera live-view due to "error missing required codec". Does my Firefox have the required HEVC codec to view Ring Camera videos?

I can see no way to download passwords or bookmarks on my android phone, so I can email them to myself, open on my PC and add them to PC Firefox. I have signed in to the same account on both devices, and turned sync on on both devices. I receive no passwords or bookmarks on the PC. I had to re-install Windows 11, and now I cant get my passwords or bookmarks onto my PC.

Cannot take screenshot of passwords on android - screenshot is blank.

Hello!

I have Firefox in all my units and it has worked very well over the years. Until I activated Avast SecureLine VPN on my computer HP Microsoft 11.

When the computer is connected to wifi/internet and VPN is activated, the Firefoxprogram won´t start correct. It says I am offline. If I then turn VPN of and update the page it will work immediately. As soon the page start the update I can turn VPN on and it will work on every link and page.

What can I do to get rid of this problem?

/Mattias Forsberg

Why does my context menu show everything in the world? How can I change this back? did this come with an update? most of these options don't work, even the simple "save image as" function

I have a fresh installation of xubuntu 24.04, with firefox 135.0. Middle clicking on links now does nothing, whereas earlier it opened the link in a new tab. browser.tabs.opentabfor.middleclick is set to true.

Hallo, "hr Konto und Ihre persönlichen Daten werden am Samstag, 26. Apr. 2025 dauerhaft gelöscht, da Sie nicht aktiv waren. Melden Sie sich an, um Ihr Konto zu behalten Wenn Ihr Konto gelöscht wird, erhalten Sie weiterhin E-Mails von der Mozilla Corporation und der Mozilla Foundation, " diese email habe ich heute erhalten, Absender ist: mozilla accounts@firefox.com da ich seit Jahren problemlos Thunderbird und Firefox verwende, glaube ich, dass es sich um fake handelt. Ist dies richtig? Freundliche Grüße Fischer

All of a sudden the allow location permission window is popping up repeatably. I have the option turned off and every time I go to Amazon or Home Depot or any such place the window ops up requesting that location location tracing for the sites. I tried toggling the on/off for the option but it didn't stop it. Help!

Hello there,

I'm a relatively new adopter of Firefox so please bear with me.

First off let me say that my Brother Printer is working fine. Word documents as well as non-PDF documents print correctly and cleanly from 3rd party applications as well as Firefox. That is until I open up a PDF document and attempt to print it and see: "Printer in an error state." Clearing out the print cue and or restarting the printer, does nothing to resolve this issue.

See attached image from the printer cue.

Digging into my system (Windows 11) everything appears fine, drivers are up-2-date, and all other applications that can use the printer do so without issue. Briefly re-installing Chrome, I'm able to print the PDF without issue. Which strongly suggests that this is an issue native to the Firefox browser. Odds are if I'm seeing this issue, loads of other users are as well.

Looking forward to your replies.... Thank you in advance for your time and consideration.

-Kevin

I have noticed some minor changes in Google Maps. Unfortunately, they have affected the support of Maps in Firefox (135.0): maps are displayed without any names (towns, streets, objects, etc.). Since this bug is not present in the support of Maps in Edge, I think that Firefox requires a correction. When can we expect a fix?

Due mostly to upgrades in the app software, it's necessary to restart Firefox on occasion. Also, it's necessary due to OS upgrades. While the Restore Previous Session is a wonderful feature, it arbitrarily (and properly, by default) forgets all of the Private Tabs. But, there are times when I'd like to save some or all of the Private Tabs I've got open. A 'settable' feature to 'Remember Private Tabs during Restart' would be a tremendous asset at times.

I'm using version 135.0.1 (64-bit) on Win11. The latest version on the site is 136.0, but no notification is given, and Help/About doesn't do it or offer the option. I've browsed the web page that discusses an "Update Firefox" section in Settings/General, but no such section exists. Anyone knows what happened??? Tnx, Nir

I used to play World of Tank and look at YouTube on my second screen. Everything went smooth untill this week. YouTube on Firefox on my second screen is lagging or freezing. I tried Opera, I tried Edge it worked fine, but with Firefox, it is no more possible to play YouTube on my second screen while playing. It is not a matter of graphic hardware as this issue only happen with Firefox. I tried to deactivate every module and to reinstall Firefox (either the Beta version) but still got the same lagging and freeze on YouTube. Do you need anything that can help you to investigate this issue, this is really terribly frustrating and boring.

Best regards Patrick / Darkiger

Asking after trying way too many things FIREFOX 135.0.1 (64-bit) lates version and fully updated.

Playing Youtube Videos fails as the video keeps loading forever.

It happens randomly but often. It could happen trying to play the video the first time (keeps loading forever) or if the video is playing ok and you try to search any frame in the video or jump some time in the video, the frame stops and keeps loading forever.

I suspect it could be an extension because if I use Firefox in troubleshooting mode it works. However I tried to disable extensions one by one until none was enabled and still fails. Tried all options in the proxy. BRAVE works ok (but I installed it fresh to check another browser, I still prefer Firefox)

The issue happens only on Youtube. Youtube premium. Images attached of an example video that got stuck and loading and the list of extensions that I have, I tried to DISABLE ALL thes EXTENSIONS and still fails (???)

HELPbold text

Why can't I sync computer bookmarks to iPhone? I can't get my iPhone to show up on list of connected devices. I've tried everything in Help. I have a Mozilla Account. Running 135.0.1

From the Firefox Start Page on my iPhone (running 18.3.1) . . . the menu in the bottom right hand corner does not give me the option to "Sync and Save Data". This is a roadblock for me! I'm not a computer genius but I'm not completely ignorant. I should be able to do this! https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-02-28-15-53-59-c3d764.png Help please!