Showing questions tagged: اعرض كل الأسئلة
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Why such limited options in clearing recent history?

When I go to clear the cache, browsing history, cookies, etc. the only options we have are "Today", a few even smaller time periods (1, 2, 4 hours), or "Everything"! Wha… (read more)

When I go to clear the cache, browsing history, cookies, etc. the only options we have are "Today", a few even smaller time periods (1, 2, 4 hours), or "Everything"! What's up with that? Every other browser offers at least the option of "past 7 days" or some other time period that goes further back than one day, without having to clear "Everything", don't others find this to be arbitrarily limited? I can't even delete cache from yesterday, much less a few days earlier...

Asked by StevenCee 11 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

Blank screens, logins do not work

I have been using Mozilla Firefox for years. I am using the latest version (121.0 (64-bit)). Suddenly today, several websites result in a blank screen (startme and nextdo… (read more)

I have been using Mozilla Firefox for years. I am using the latest version (121.0 (64-bit)). Suddenly today, several websites result in a blank screen (startme and nextdoor) and other pages will not let me login (Citi, Edelman Financial Engines). I tried deleting the cookies and site data and history but it did not help and might have made it worse. When I tried to login to Mozilla support, it says I need to enable cookies and will not let me login. When I go to "Settings-Privacy & Security", it is set to "Standard" which is supposed to include allowing cookies. If there is another place to enable cookies, I do not know where that is.

If I use Microsoft Edge, all the webpages work normally. I had to post this message using Edge because I cannot login to Mozilla using Firefox.

I have many bookmarks saved so I hope whatever the solution is will not lose them.

Thanks to anybody who can help me fix this problem

Asked by bkoopers 5 months ago

Last reply by bkoopers 5 months ago

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Third party cookies are blocked, despite of config change

We use FireFox 118+ . our product needs to collect all cookies, including 3rd party cookies from any domain loaded. * We have turned off "Total Cookie Protection" by s… (read more)

We use FireFox 118+ . our product needs to collect all cookies, including 3rd party cookies from any domain loaded.

* We have turned off "Total Cookie Protection" by selecting Custom privacy settings and un-checking all check boxes (sceenshot attached)
  • Also turned off "Enhanced Tracking Protection" for the website

But, when we browse to any site, the collected cookies under cross-domain are either empty or less compared to chrome.

Is there any other setting we can use to collect all the cookies ?

ex domain : https://www.santander.com/es/home , if you compare the cookies collected with chrome are much more than whats captured in FireFox.

Please help, this is crucial

Thanks,

Asked by Seema Hanji 8 months ago

Last reply by Seema Hanji 8 months ago

After Cookies etc. deleted, WashingtonPost.com does not ask for permission for cookies, but does in Opera.

Could you kindly advise? WashingtonPost.com does NOT ask to accept cookies even after I deleted all cookies, website data and cache (but in Opera it does ask for cookies)… (read more)

Could you kindly advise? WashingtonPost.com does NOT ask to accept cookies even after I deleted all cookies, website data and cache (but in Opera it does ask for cookies), after Firefox automatically deleting cookies and website data after closing Firefox, and after cleaning cookies, website data and cache with Ccleaner — WHY? Which mechanism of Firefox is exploited by WashingtonPost.com? And what should I do? Thank you!

Asked by peter.sebregondi 2 months ago

Last reply by TyDraniu 2 months ago

Cookies being written and automatically deleted

Hello, I work for Microsoft, and one of our sites offers users a way to opt out of personalized advertising on some Microsoft domains by setting a cookie. The site: http… (read more)

Hello,

I work for Microsoft, and one of our sites offers users a way to opt out of personalized advertising on some Microsoft domains by setting a cookie. The site: https://account.microsoft.com/privacy/ad-settings/signedout

When the user clicks the toggle to Off, we cycle through four domains via an iframe and write a TOptOut cookie on each one. If everything is working properly, the user should then be able to go to www.bing.com and see a TOptOut cookie on Bing that will prevent personalized advertising on that domain.

The problem is, this stopped working in Firefox. We have verified that it still works* in 115.7.0, but in 122.0.1 and 123.0, the cookie is written and then deleted on refresh. If the user doesn't already have Bing open in another tab, they'll never see the cookie at all. I have verified this behavior in Bing several times, on my work machine (Firefox 122.0.1 on Windows 10) and my personal machine (Firefox 122.0 snap on Xubuntu 23.10).

  • It still works on our corporate VPN in 115.7.0, but not on my coworker's non-VPN machine. Same version. I'm really not sure what's up with that one.

This is a large concern for us. Because the cookies can still be written, it doesn't trip our test for third-party cookies being disabled. Because the cookie for microsoft.com is written, the toggle will show up as Off even after a refresh. This is misleading to our users.

I have gone over the Firefox docs on Enhanced Tracking Protection and Total Cookie Protection, but neither seem to handle this case. Firefox does not block any trackers on account.microsoft.com or on www.bing.com. It's fine if the cookies are in separate jars, we just want them to be written to the proper domains and not deleted. Can anyone tell me what changed in Firefox recently? Is this expected behavior, or a bug? If it's expected behavior, what can we do to allow users to opt out of personalized advertising?

Asked by amleek 3 months ago

Last reply by amleek 3 months ago

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Google Ads

Although I allowed google ads (shown in "Not Blocking Tracking Content" list), they are still blocked. Is there a way to fix this? This problem appears on two sites (http… (read more)

Although I allowed google ads (shown in "Not Blocking Tracking Content" list), they are still blocked. Is there a way to fix this? This problem appears on two sites (https://www.agame.com/game/tropical-merge, https://www.games.gr/paixnidia/the-mergest-kingdom) only. Other sites work as they supposed to. ABP is disabled. If I turn Enhanced Protection off, I can see google ads, but I lose any progress I have in these games. Any help would be appreciated.

Asked by dinos.isaias 1 year ago

Last reply by dinos.isaias 1 year ago

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YouTube will not stay signed in.

I cannot figure out what the deal is. Every time I launch Firefox I have to re sign into YouTube. I have tried the following troubleshooting methods after looking it up. … (read more)

I cannot figure out what the deal is. Every time I launch Firefox I have to re sign into YouTube. I have tried the following troubleshooting methods after looking it up.

Type about:preferences#privacy<enter> in the address bar. The button next to History, select Use Custom Settings.

Turn off Always Use Private Browsing Mode Turn on Remember My Browsing And Download History At the bottom of the page, turn on Clear History When Firefox Closes. At the far right, press the Settings button. Turn on ONLY Cache and Form And Search History leaving the others off.

and whatever else you want.

This is not working I have also disabled all extensions and am still having this issue. It is only with YouTube no other site does this to me.

Asked by bryan.price95 1 year ago

Last reply by Dropa 1 year ago

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Did Version 116 break the Outlook 365 - Google Authorization Process?

I have seven computers and two Gmail accounts. Everything works perfectly except one computer, starting two weeks ago, no longer is able to connect in Outlook 365 to the … (read more)

I have seven computers and two Gmail accounts. Everything works perfectly except one computer, starting two weeks ago, no longer is able to connect in Outlook 365 to the Google server for sign in. The "One Account. All of Google" window, in what appears to be a browser, just keeps repeating "Enter Email or Phone." It never progresses to the password window.

If I try to recover the account I am told by Google that I need to enable cookies.

The computer where this occurs is running version Firefox v116 with Total Cookie Protection. A similar computer running 115 works perfectly. These two computers have the same version of Microsoft 365 and the same update of Windows 11.

Firefox is the default browser.

I have been trying to troubleshoot this for two weeks. - It is not an account issue. I can easily access my Gmail accounts using browsers on this computer. I can access Gmail through Outlook on all my other computers and my iOS devices. - I have uninstalled my firewall (Bitdefender) and it made no difference. The working and problematic computers have the exact same version of Bitdefender and the firewall settings are identical. I can confirm the firewall is not blocking ports 993 and 465. - The identity files in the registry are identical between working and non-working setups - I have uninstalled and reinstalled Firefox. It still didn't make a difference. - I have tried to downgrade to v115 in Firefox but (1) that is a pain, (2) it didn't seem to make a difference and (3) it automatically updated to v116 anyway. - I have tried uninstalling and reinstalling the Gmail accounts in Outlook 365 - I have tried creating a new profile in Outlook 365 - I have enabled cookies on all my browsers including Firefox.

Thoughts?

Asked by mjbollinger87 10 months ago

Last reply by mjbollinger87 10 months ago

  • المُؤرشفة

logging in to costco.ca

when I try to go to Costco.ca i get the error message saying the page isn't redirecting properly because of refusal to accept cookies. How do I accept the cookies so tha… (read more)

when I try to go to Costco.ca i get the error message saying the page isn't redirecting properly because of refusal to accept cookies. How do I accept the cookies so that I can log into Costco.ca? (I can log into Costco.ca using other browsers, just not Firefox)

Asked by opalring 7 months ago

Last reply by zeroknight 7 months ago

Allow necessary cookies only

Hi! I do not want more cookies than "necessary". So I reject, make settings etc. And I clean them automatically when closing Firefox, just in case. On some sites that I … (read more)

Hi! I do not want more cookies than "necessary". So I reject, make settings etc. And I clean them automatically when closing Firefox, just in case. On some sites that I visit very often, this turns out very tedious and timeconsuming. How to allow only necessary cookies and not the rest? With Privacy & Security, Cookies and Site Data, Manage Exceptions, I can allow or block cookies from specific sites. What do I allow when I choose Allow? Only the ticked ones or all marketing and other stuff even when these are not preticked as default? Or will the choices made during this session be saved? In the case of my bank and a couple of others, I would like to save my choices to be able to enter it a little faster. But cleaning at closing Firefox also deletes that, I suppose? How to save my choices without saving all cookies?

Is there any way to see what kind of cookies have been saved? I can see the number of cookies for each site under Manage Data, but how to see the type of cookie?

Firefox 122.0.1 on Linux Mint

Best Eva

Asked by list4 4 months ago

Last reply by cor-el 4 months ago

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Delete cookies and site data when Firefox is closed deleting exceptions

I've enabled 'Delete cookies and site data when Firefox is closed' to delete the cookies and site data when I close Firefox, but I would like to add some exceptions (most… (read more)

I've enabled 'Delete cookies and site data when Firefox is closed' to delete the cookies and site data when I close Firefox, but I would like to add some exceptions (mostly mail site). Every time I add the exception through Manage Exceptions... button and then I close Firefox, when I restart Firefox, the exception is gone. Is this expected? I don't think so. If so, it's not clear in the UI, as the button is just next to the mentioned checkbox.

Version: Firefox 103.0 (64-bit) SO: macOS Monterey 12.5

Asked by alexmorenogc 1 year ago

Answered by Doc 1 year ago

Problem with constantly corrupting cookies or site data interrupting Youtube performance

Recently this month, watching Youtube videos has been a total chore on Firefox. Every so often, when I load up a video from Youtube, I get a blank player with no video in… (read more)

Recently this month, watching Youtube videos has been a total chore on Firefox. Every so often, when I load up a video from Youtube, I get a blank player with no video in it. Every other aspect of the page template loads properly, but the video is just not there. The only fix for this is to clear my cookies and it's annoying to have to do this every week just to watch Youtube videos.

I've tried using other Firefox Forks, and they've had the same issue. I've used other browsers, specifically Chromium ones, and have not run into the same issues as of yet. I've isolated the problem down to my cookies, as deleting just the cache doesn't do it. Resetting the browser doesn't do it. Clearing my search history doesn't do it. Disabling all my addons doesn't do it. Signing in and out of my Youtube account doesn't work either. Any combination of all these fixes doesn't make the problem go away. The only thing that I've found to work is clearing my cookies.

Is there a way I can fix this? Please let me know ASAP.

Asked by greenjoker6 2 months ago

Last reply by greenjoker6 2 months ago

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Saved logins does not work on youtube

I switched from chrome to firefox like 2 days ago. Everything went good, but every time i go to youtube it does not remember my login. I have to click the login button an… (read more)

I switched from chrome to firefox like 2 days ago. Everything went good, but every time i go to youtube it does not remember my login. I have to click the login button and use my phone to confirm the login. Afterwards i get send to an error page only saying "something went wrong". If i click the login button again it suddenly works and i can use my youtube like i used to on Chrome. I use my google account for youtube. Every other login works just fine Reddit, Disney+, Twitch, Prime. I Cleared all my cookies and history and even reinstalled Firefox. only youtube still has this problem. I even added the youtube and google login page to the saved logins. Does someone can offer any help ?

Asked by daniel 8 months ago

Last reply by zeroknight 8 months ago

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How can I prevent a specific address from appearing in the address bar?

I'd like to be able to prevent a specific address from appearing in the Firefox address bar (as a suggestion) when I start to type in the address bar. I tried deleting t… (read more)

I'd like to be able to prevent a specific address from appearing in the Firefox address bar (as a suggestion) when I start to type in the address bar. I tried deleting the cookies associated with a particular address, but the address still appears as a suggestion in the address bar when I start typing its name. Thanks a lot for any help.

Asked by robertclay3 11 months ago

Answered by cor-el 11 months ago

retaining Cookie exceptions

With increasing frustration, I'm am trying top retain certain cookies when deleting other cookies and history. Instructions I read say use "Delete cookies and site data … (read more)

With increasing frustration, I'm am trying top retain certain cookies when deleting other cookies and history. Instructions I read say use "Delete cookies and site data when Firefox closes" with exceptions noted, and do not toggle "clear history when Firefox closes." Except that in my Firefox settings, they work in tandem - the choices are both on or both off. I can't turn one on and the other off. Under manage exceptions, I am entering the entire website address with the https. Any suggestions? Thanks. Joe Markarian

Asked by jmj7 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

  • المُؤرشفة

I keep getting signed out of Google

I keep getting signed out of my Google account whenever I close Firefox. I switched the Enhanced Tracking Protection to Standard, and I do not delete my cookies when I cl… (read more)

I keep getting signed out of my Google account whenever I close Firefox. I switched the Enhanced Tracking Protection to Standard, and I do not delete my cookies when I close Firefox. I even tried to disable the Purge Trackers option but this didn't help either. I have some dev-tools extensions installed + Adblock and Decentraleyes. It does not solve my problem if a disable them too. Would really appreciate anyone's insight.

Asked by gajidix793 8 months ago

Last reply by cor-el 8 months ago

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Even if I register a Google domain as an exception, Google login information will be deleted

First, check "DeIete cookies and sitedata when Firefox is closed" from Privacy & Security in the settings. After that, register the Google domain as an exception wit… (read more)

First, check "DeIete cookies and sitedata when Firefox is closed" from Privacy & Security in the settings.

After that, register the Google domain as an exception with "Manage Exceptions".

When I restart Firefox after logging in to Google once, the Google registration information disappears even though I registered the exception, and I have to log in again.

However, there are some sites where my login information will not disappear if I register as an exception.

How can I prevent my Google login information from disappearing even if I restart with the above settings?

Thank you.

Asked by lsdoll02 2 years ago

Answered by lsdoll02 2 years ago

  • المُؤرشفة

Cookies DEFAULT

How do I set Cookies to DEFAULT to 'Allow for Session' When 'Use Default' box is Checked. I would like ALL Website cookies to be set to 'Allow for Session' THEN if I have… (read more)

How do I set Cookies to DEFAULT to 'Allow for Session' When 'Use Default' box is Checked. I would like ALL Website cookies to be set to 'Allow for Session' THEN if I have a Site that I want Cookies set to 'Allow' I would set just that particular Site.

Asked by roydwms 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • المُؤرشفة

Deleting specific cookies on a Mac for Wizzair.com

I searched in Google and this website for instructions for how to delete specific cookies for a website. Many instructions are probably for older versions of Firefox. I … (read more)

I searched in Google and this website for instructions for how to delete specific cookies for a website. Many instructions are probably for older versions of Firefox.

I used to be able to login as of this morning to Wizzair.com. Then suddenly, regardless what I do, I can no longer use Firefox to login. I used the Preferences/Privacy & Security/Cookies & Site data/Manage Data for Wizzair.com to remove the cookies for the website, but it didn't help. I changed the password, it didn't help.

Their chat support sent me to their Privacy statement. There, there is custom list of cookies that they use. I was told to try to delete them individually... I have no idea how to do that and I could not find a method that works.

I can login the website using Safari. Any suggestions for what to do to be able to use again Firefox to login into this website? Thanks in advance.

Asked by Sue 1 year ago

Last reply by Sue 1 year ago