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Passwords

Went to get on the government page and I even typed in different passwords I have for the government and it dont know me. tried to get into Walmart and forget it. none a… (read more)

Went to get on the government page and I even typed in different passwords I have for the government and it dont know me. tried to get into Walmart and forget it. none are being recognized Ive had updates today also. dont know if that did it. I have a different password and email for all my sites thats why I use Mozilla to remember them for me Went to look up my passwords and they are missing

Asked by Ms Bev 1 year ago

Last reply by markwarner22 1 year ago

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How to delete automatic username fill in

Hello everyone, How can I delete the automatic username suggestions that appear on websites? Even when I remove the username and password for the website from Firefox's p… (read more)

Hello everyone,

How can I delete the automatic username suggestions that appear on websites? Even when I remove the username and password for the website from Firefox's password manager, the usernames still show up. If I simply double-click in the username field, I still get the old suggestions. Deleting cookies hasn’t helped either. Please see screenshot. I anonymized the mail adresses in the pic, but they are completely shown.

Can anyone help me?

Thx in advance Chris

Asked by artchain 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Logging in

Every time I close a tab like Facebook or Gmail or whatever, if I haven't logged off my computer, if I go back to Facebook or whatever site, I have to re-log back in! It'… (read more)

Every time I close a tab like Facebook or Gmail or whatever, if I haven't logged off my computer, if I go back to Facebook or whatever site, I have to re-log back in! It's like my password and username disappear and this is my home computer. How do I get it back to normal?

Asked by Ed 1 year ago

Last reply by markwarner22 1 year ago

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Firefox Duplicates

When opening Firefox, Duplicates open but are unseen. I may have 2 tabs open but my task manager tells me there are 14, sometimes 31. What can I do to stop or get rid of … (read more)

When opening Firefox, Duplicates open but are unseen. I may have 2 tabs open but my task manager tells me there are 14, sometimes 31. What can I do to stop or get rid of the duplicates pages. if I can't I will have to remove Firefox.

Asked by PrincessChris 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

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After Version 132 Update, Primary Password Box Keeps Popping Up Even After Putting In Password

Previously asked this question but didn't receive any Mozilla support. All they replied with was "we really only help with account or VPN issues now." How is someone s… (read more)

Previously asked this question but didn't receive any Mozilla support. All they replied with was "we really only help with account or VPN issues now."

How is someone supposed to get a bug taken care of?

Since update to version 132, the primary password box keeps popping up, randomly, even after I put in the password. Only started happening after update to 132.

Can someone from Mozilla actually look into this?

Asked by Dano 1 year ago

Last reply by Dano 1 year ago

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What exactly is encrypted by Primary Password?

Good afternoon, I have read in an article a statement that Primary Password encrypts all saved logins, therefore it is safer and recommended to use it. Well, I observed t… (read more)

Good afternoon,

I have read in an article a statement that Primary Password encrypts all saved logins, therefore it is safer and recommended to use it. Well, I observed that it does not really matter if the password is set for the contents of logins.json, it does not change. What exactly is encrypted by Primary Password and how does it improve security?

I also tried to set the same password for different websites (I used a different mail tho) and the output in logins.json is different, which is even more confusing to me.

The output itself is kind of strange, the first part of it seems to be the same for almost all entries and looks like that: MEoEEPgAAAAAAAAAAAAAAAAAAAEwFAYIKoZIhvcNAwc.

Asked by cherryseemstolikeme 1 year ago

Answered by cor-el 1 year ago

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website issues

What is happening with Firefox? I have not been able to access my Virgin Media email for two weeks now. Cannot accept cookies for online banking - it flashes up and disap… (read more)

What is happening with Firefox? I have not been able to access my Virgin Media email for two weeks now. Cannot accept cookies for online banking - it flashes up and disappears before I can click accept. Now cannot log in to my library account. No problem with any of these issues on Bing

Asked by bobby 1 year ago

Last reply by NoahSUMO 1 year ago

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Can't login in my mozilla account on PC

After entering verification code from email i receive an error every time i try to login into this account on my PC, i fully cleared browser data several times but it did… (read more)

After entering verification code from email i receive an error every time i try to login into this account on my PC, i fully cleared browser data several times but it didn't help

Asked by slavmast643 1 year ago

Answered by slavmast643 1 year ago

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My laptop is a windows 11 and it looks like I got windows 10, I used a password I had from my old computer.

I think I have wrong version of FireFox on computer, because I signed in with old password I think I used on old windows 8 computer. I have a windows 11 laptop.bold text … (read more)

I think I have wrong version of FireFox on computer, because I signed in with old password I think I used on old windows 8 computer. I have a windows 11 laptop.bold text

Asked by priaulxdavid781 11 months ago

Last reply by James 11 months ago

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Urgent Request to Reset Mozilla Account

I am writing to request assistance with my Mozilla account. I am unable to access my account due to several reasons: I have lost access to the two-factor authentication a… (read more)

I am writing to request assistance with my Mozilla account. I am unable to access my account due to several reasons: I have lost access to the two-factor authentication app, I have lost the backup data with the 10-digit recovery key, and I no longer have any devices where I was previously logged in. I only have access to my email address.

I do not need access to the synchronized data; it would be acceptable if you delete it and allow me to register a new Mozilla account with my existing email address. Using a different email address is not an option for me.

I am in the process of transitioning away from the Google ecosystem and would like to use Mozilla's services and products. Could you please help me reset my Mozilla account so that I can register a new one with my current email address?

Thank you for your prompt attention to this matter.

Best regards, Evgeny

Asked by Evgeny 1 year ago

Answered by James 1 year ago

Changing email

The current email on this account has expired and is no longer operable. It appears I still need it to change my email. It is not possible for me to receive any message… (read more)

The current email on this account has expired and is no longer operable. It appears I still need it to change my email. It is not possible for me to receive any messages at [edited] @delhitel.net.

My current email is [edited] @protonmail.com.

I am trying to install WordPress and would like some assistance. But it appears I need to be able to use my current email address.

Could you please call me at [edited phone# and emails from public community support forum] at your convenience? Please note this as a land line and NOT a cell phone. Cell phones don't work here.

Thank you. Scotty Gladstone

Asked by scottyg1 1 month ago

Last reply by James 1 month ago

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Sage - username won't save

Hi folks After manyyears of using Sage accounting software, somehow Firefox no longer saves my Sage username, which is very annoying as now every time I login I have to m… (read more)

Hi folks After manyyears of using Sage accounting software, somehow Firefox no longer saves my Sage username, which is very annoying as now every time I login I have to manually type my Sage username. Clearely I have clicked something I shoudn't and I wonder if anyone can help me save the username again? Thx.

Asked by Derrick Ings 1 year ago

Answered by Derrick Ings 1 year ago

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Please add support for Mozilla Firefox ARM Linux version on Flathub

Firefox has been put on Flathub, but it only supports X86. Unfortunately, many Linux distributions are slow to update Firefox for ARM. Other ways to install Firefox have … (read more)

Firefox has been put on Flathub, but it only supports X86. Unfortunately, many Linux distributions are slow to update Firefox for ARM. Other ways to install Firefox have poor reliability. Please add Firefox ARM support on Flathub.

Asked by JieXu 1 year ago

Last reply by Paul 1 year ago

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400 Request Header Or Cookie Too Large

Hi. When I go to my webmail " 400 Request Header Or Cookie Too Large" comes up. I can get it in chrome no problem. This just started last night. Can you please help me.I … (read more)

Hi. When I go to my webmail " 400 Request Header Or Cookie Too Large" comes up. I can get it in chrome no problem. This just started last night. Can you please help me.I don't want to loose all my passwords (by clearing cookies) Thank you in advance. Jan

Asked by rjenter 1 year ago

Last reply by TyDraniu 1 year ago

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Roboform

I was stupid enough to download Roboform Password manager, but it's just not for me. I was using Firefox password manager and would like to go back to it but I cannot de… (read more)

I was stupid enough to download Roboform Password manager, but it's just not for me. I was using Firefox password manager and would like to go back to it but I cannot delete Robo Form. I've tried disabling Roboform, but that doesn't work. Do I have to cancel Firefox in order to get rid of this nasty program?

Asked by pyadkins 1 year ago

Last reply by James 1 year ago

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Password change

Have been having trouble with passwords and then to change them on Yahoo. tried to down load Firefox as I had this before as gone now im having trouble making this my def… (read more)

Have been having trouble with passwords and then to change them on Yahoo. tried to down load Firefox as I had this before as gone now im having trouble making this my default but somehow it isnt downloading.

Asked by geeyadee 1 year ago

Last reply by markwarner22 1 year ago

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Cannot login to NYTimes.com

Can't log into NYTImes.com with Firefox. I use Bitwarden for passwords. I also have UBlock Origin, but that should not affect logins. I clear cache and cookies upon brows… (read more)

Can't log into NYTImes.com with Firefox. I use Bitwarden for passwords. I also have UBlock Origin, but that should not affect logins. I clear cache and cookies upon browser close. I ended up resetting Firefox entirely, which was a royal pain, it worked for a few days and now is not working again. I have no problems logging in with Chrome but Firefox is my preferred browser.

Also having problems with the captchas on Etsy. I get endless captchas, like for five minutes. I set up 2FA in hopes it would stop with the captchas but that only worked once and now it's endless captchas again. Yet no problems on Chrome.

The NYTimes problem is recent and started early to mid-August 2024. The Etsy problem started maybe late June? Same password manager, same extensions. I hate to go to Chrome every time I need to log in. So far these are the only two websites that consistently give me problems. Does anybody have a fix?

Asked by peasonearth 1 year ago

Last reply by cor-el 1 year ago

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FireFox No Longer Asking To Save Passwords

Another question about FireFox. I believe I have everything set correctly, please see attachment, but FireFox is not asking me to save my sign in credentials for my Apple… (read more)

Another question about FireFox. I believe I have everything set correctly, please see attachment, but FireFox is not asking me to save my sign in credentials for my Apple account. It was working two days ago when I had to count on it remembering those credentials from over 2 years ago in order to change my password. After changing it I have signed in a few times to get it to remember my new password but it isn't asking me. Any idea why and how I can correct it?

Asked by hlewton 1 year ago

Last reply by hlewton 1 year ago