Showing questions tagged: اعرض كل الأسئلة
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Videos do not play in FireFox - UPDATE

I wanted to provide an update for a closed thread I opened ~3 months ago. That topic can be found here: https://support.mozilla.org/en-US/questions/1384191#question-repl… (read more)

I wanted to provide an update for a closed thread I opened ~3 months ago. That topic can be found here:

https://support.mozilla.org/en-US/questions/1384191#question-reply

UPDATE I reinstalled Windows - "downgrading" to Windows 10 - same problem; videos of any sort from any source did not play in Firefox, sound or anything.

Firefox now plays videos after navigating to the .exe file, turning on "Windows Compatibility Mode", and setting it to Windows 8.

Asked by Exare 1 year ago

Last reply by Exare 1 year ago

Issues with 'Clickable' Search links on Bing Search Bar in Firefox Browser

To any one who can help or has any ideas thank you in advance, I have the Bing search bar set for my home page on my Firefox Browser. I have had this setup for years wit… (read more)

To any one who can help or has any ideas thank you in advance,

I have the Bing search bar set for my home page on my Firefox Browser. I have had this setup for years with no problems until a couple of months ago. When I do searches for things and then try clicking on the "Clickable" links, I always get a blank page and the string for the website address(s) always begin with something similar to this; "https://www.bing.com/ck/a?!&&p="; please see image attached. This happens rather I try opening one or many sites/pages for comparison. Below are the steps I have tried & the reasons I believe that the "clickable" links are the problem.

I type in the Bing bar my search topic. Bing will give me a bunch of links related to my search. If I find the one I want or several I want to check out, I'll click on the 'clickable' link(s) for the page(s). Bing will automatically open the link(s) in a new tab(s). *I do have my browser set to stay on the page that I am currently working on*. But even if I go to those pages right away, I still always get a blank page.

I'll use searching for 'IRS help' for my search example: I have tried several ways to get the links to open & they are as follows:

1) Type in the site address myself in the new Tab and use my keyboards 'Enter' key to go to it: -- This works of course -- But seeing as some address are very long this is not always helpful

2) Click on the 'Clickable' link for IRS's site: -- Bing will open a new tab itself, but will show a blank page with the link issue listed above when I go to it -- Doesn't work, Blank Page

3) Highlight the 'Clickable' link, right click it and select 'Open link in new tab' option: -- Again Bing opens the new tab, Blank page and link issue -- Even selected to open it in a new window and I get the same thing

4) Highlight/copy the 'Clickable' link, I open a new tab myself, then I right click to 'Paste' link and hit enter: -- Doesn't work, blank page

5) Highlight/copy the 'Clickable' link, I open a new tab myself, then I right click to 'Paste & Go" link: -- Doesn't work, blank page

6) I copy the 'Non-clickable' written out address(i.e. IRS.gov/help for example), Paste it in a new tab that I open and the choose one of these options: -- "Paste & Go' or 'Paste' and use my keyboards 'Enter' key. -- Both work, no problem -- But when your in a rush, this too can be time consuming.

Please advise. Is there something I am missing or may have done wrong? I have had Firefox and Bing for a very long time like I said and I truly hate having to use the other browsers, etc. but I need to be able to get things done in a crunch some days and so this is driving me crazy.

I hope it's just the links and that they can be fixed, Red

Asked by Red 3 months ago

Last reply by zeroknight 3 months ago

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Help needed for a pensioner who doasn't understand

Can someone please help solve this problem. Why am i getting this message below The site concerned is FamilySearch which i have bee using for some years. I am a pensioner… (read more)

Can someone please help solve this problem. Why am i getting this message below The site concerned is FamilySearch which i have bee using for some years. I am a pensioner who doesn't know much about computers.

Attention: This site does not support the current version of your web browser. To get the best possible experience using our website we recommend that you upgrade to a newer version or install another browser

Asked by bevanrichardson 11 months ago

Last reply by Terry 11 months ago

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Has ANYONE EVER RCVD HELP TO ACCESS FIREFOX ACCT WHEN PRIMARY ACCOUNT IS W R O N G ????

Now I have another question -- how does one get rid of a pc shot dead to eradicate Firefox? Anyone? Huh, No? Then I guess I am 100% correct in shooting the damned thi… (read more)

Now I have another question -- how does one get rid of a pc shot dead to eradicate Firefox?

Anyone? Huh, No? Then I guess I am 100% correct in shooting the damned thing and going off the grid to never deal with Mozilla again. Hope you all get fire-ants in your pants!

Asked by Cats2 8 months ago

Last reply by Paul 8 months ago

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Syncing Mobile Devices

I do not have any mobile device to sync with Firefox. HOWEVER, I would like to sync with Outlook.com from Microsoft. Centurylink my ISP provider was off-line for quite a … (read more)

I do not have any mobile device to sync with Firefox. HOWEVER, I would like to sync with Outlook.com from Microsoft. Centurylink my ISP provider was off-line for quite a while so they could create a better email program and when they finally came back online, last week, there were a list of things in computer language that I am supposed to do but do not understand. Like you, whenever I want to ask a question I have to send it via email then the response is the same thing listed in their instructions, NO HELP at all. Now, on a daily basis, I am receiving emails from Microsoft Outlook stating "Please update your credentials for the account Rhonda89@q.com." "It looks like we don't have permission to get email for Rhonda89@q.com."

The daily emails from Microsoft Outlook started on October 24, 2022, about the time Centurylink Email came back on line, I think. They did not send any messages advising us of this. I happened to find the information when I looked for it online.

I am still attempting to reach someone at Centurylink for help...lol

In the meantime, is there anything you can do to assist in this endeavour.

Thank you, Rhonda Caywood

Asked by Rhonda 1 year ago

Last reply by Rhonda 1 year ago

vids spinning

like a dick i tried to sort it out myself and i no nothing aboout computers i deleted loads of stuff thinking its old i dont need it from downloads...i was having truble … (read more)

like a dick i tried to sort it out myself and i no nothing aboout computers i deleted loads of stuff thinking its old i dont need it from downloads...i was having truble with vids not playing just the spin thing or it does start but slow or judery ... now mozilla cant update ...as theres nothing there

Asked by mickmay1962 3 weeks ago

Last reply by zeroknight 3 weeks ago

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how can i change themes text colors ?

how can i change text color for downloaded themes  ? as the photo this recommended theme wold be better if i can change colors of the text on tabs.. couldn't find a… (read more)

how can i change text color for downloaded themes  ? as the photo this recommended theme wold be better if i can change colors of the text on tabs.. couldn't find a recommended extensions to do this job

Asked by WinterAutumn Boy 1 year ago

Last reply by Bithiah 1 year ago

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windows 11 edge browser scrourge

Windows 11 keeps trying to change my browser from FF to their Edge spyware/virus (it asks EVERY time I start FF). I managed to get it stopped once - difficult and time-c… (read more)

Windows 11 keeps trying to change my browser from FF to their Edge spyware/virus (it asks EVERY time I start FF). I managed to get it stopped once - difficult and time-consuming, but the next Windows update re-installed it. I have used FF for 15 - 20 years and it works superbly for my needs and nothing from MS ever seems to work.

How can I stop this?

Thanks, Wolfgang

Asked by Wolfgang 10 months ago

Last reply by Wolfgang 10 months ago

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Mozilla browser not working anymore for my online banking

Not exactly sure why but the browser is no longer working for my banking. I first noticed it a week ago when I tried to log in and then ended up calling the bank tech sup… (read more)

Not exactly sure why but the browser is no longer working for my banking. I first noticed it a week ago when I tried to log in and then ended up calling the bank tech support. They told me to use google chrome instead. I have been using Firefox for years and never had a problem. After researching for latest update changes, I tried changing the settings to allow cookies for the session for the bank but this did not work either. Any idea why this is happening? Thank you. Tony.

Asked by tony.koukounas 11 months ago

Last reply by jonzn4SUSE 11 months ago

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Firefox Private Browsing

I recently added the Firefox Private Browsing feature and I believe I made a mistake. Since then my computer often slows to a crawl and I have to restart it to get it to … (read more)

I recently added the Firefox Private Browsing feature and I believe I made a mistake. Since then my computer often slows to a crawl and I have to restart it to get it to function normally. I wish to delete the Firefox Private Browsing feature to end any burden it may be on my computer. I do mean delete and not disable.

How can I remove the Firefox Private Browsing feature?

Sincerely,

Michael Brandt [email removed from public]

Asked by michaelbrandt362 1 year ago

Last reply by michaelbrandt362 1 year ago

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How to separate Firefox taskbar window from pinned icon on Windows 8 Pro?

So, back in the days when I installed Firefox, it would automatically pin it to the taskbar. When I opened Firefox, the newly-opened Firefox window appeared separated fro… (read more)

So, back in the days when I installed Firefox, it would automatically pin it to the taskbar. When I opened Firefox, the newly-opened Firefox window appeared separated from the pinned icon in the taskbar. I liked this because it allowed me to open new windows faster. Now, I had to uninstall and re-install Firefox (the last version as of today) because of some problem. Now, this separation no longer occurs. If I open Firefox, the opened window and the pinned icon in the taskbar become the same thing. How can I fix this?

I am using Windows 8 Pro btw.

I attached a screenshot to show how it looks like.

Asked by King Massen 1 year ago

Last reply by TechHorse 1 year ago

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HOW DOES A CUSTOMER GET HELP WHEN THE ACCOUNT EMAIL IS WRONG??? WE DO NOT AGREE ON PRIMARY ACCOUNT THEREFORE i cannot get into firefox!!!!!

My "PRIMARY" email address is WRONG -- cannot log in, cannot access Firefox Account, cannot do all the things offered by Mozilla. HOW DOES A LONG TIME CUSTOMER -- any c… (read more)

My "PRIMARY" email address is WRONG -- cannot log in, cannot access Firefox Account, cannot do all the things offered by Mozilla. HOW DOES A LONG TIME CUSTOMER -- any customer -- GET HELP TO FIX THE PRIMARY ACCOUNT???????

CANNOT DO ANYTHING BECAUSE FIREFOX AND I DO NOT AGREE ON THE PRIMARY ACCOUNT. NO WAY TO ACCESS MY ACCOUNT. FEELING LIKE TOTALLY REMOVING ALL FIREFOX INFO, PROGRAMS, ETC AND DUMPING THIS WHOLE MOZILLA MESS.

I really do not understand how Firefox has survived so long with NO CUSTOMER SERVICE!!!

CANNOT ACCESS ACCOUNT. CANNOT CHANGE ANYTHING. CANNOT SPEAK TO ANYONE AT MOZILLA TO FIND OUT HOW TO ACCESS MY ACCOUNT.

DAMNED GOOD THING I AM NOT NOT NOT PAYING ANYTHING FOR THIS CURRENT PIECE OF CRAP!

Maybe a gun to the computer would be the best way to eliminate the Firefox problems -- seems that way. Then on my new computer I can STAY AWAY FROM EVERYTHING FIREFOX OR MOZILLA. STUPID WAY TO TAKE CARE OF YOUR CUSTOMERS -- Oh, maybe that's my problem. I am NOT A CUSTOMER cause I don't pay you.

We are all just stupid flunkies to stay with such a dumb set up for so long (like the beginning of time).

GOOD BYE, FAREWELL, GOODNIGHT.

Asked by Cats2 8 months ago

Last reply by Paul 8 months ago

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Chrome works but Firefox doesn't

Firefox fully updated for fully updated Windows 10 21H2 on HP Envy, 16 GB ram, Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz 3.40 GHz. Only trouble known is that suddenly FF… (read more)

Firefox fully updated for fully updated Windows 10 21H2 on HP Envy, 16 GB ram, Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz 3.40 GHz. Only trouble known is that suddenly FF would not operate the Ancestry.com properly after years of everything operating just fine there. Finally swapped browsers to Chrome. That works 100% ok. My problem is that I want to use Firefox not Chrome.

Asked by m2014rust 11 months ago

Last reply by Terry 11 months ago

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clearing history

If clearing history & deleting everything, wouldn't i lose items i want to keep ? I usually go through, deleting one item at a time, so as not to lose everything… (read more)

If clearing history & deleting everything, wouldn't i lose items i want to keep ? I usually go through, deleting one item at a time, so as not to lose everything. This can take awhile ! What am I doing wrong ? I really like Firefox, by the way. I feel 'safe' using it, like the features, just everything about it !

Asked by Sunflower44 1 year ago

Last reply by cor-el 1 year ago

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Firefox

With the latest release of Firefox the Extensions are no longer viewable above the toolbar. One in particular ScrollSave needs to be set (turned on) at the exact scrolle… (read more)

With the latest release of Firefox the Extensions are no longer viewable above the toolbar. One in particular ScrollSave needs to be set (turned on) at the exact scrolled location and now this capability has been lost.

Any suggestions.

Asked by repetowski 8 months ago

Last reply by Terry 8 months ago