Showing questions tagged: اعرض كل الأسئلة

Firefox browser often crashes

Hello,somebody。 My firefox browser has collapsed 8 times from 2021/12/1. It is currently operating normally, but the number of collapse is too frequent, and the user exp… (read more)

Hello,somebody。 My firefox browser has collapsed 8 times from 2021/12/1. It is currently operating normally, but the number of collapse is too frequent, and the user experience is very poor. The latest Crash report ID:bp-fd4c7367-1346-4a10-a2cd-244ac0211202

Asked by cyxiu123 5 months ago

Last reply by FredMcD 5 months ago

  • المُؤرشفة

Firefox 94.0.2 was hacked

Last night my Firefox 94.0.2 was hacked. When running Firefox, it would lock up my desktop. It disabled Norton Security, it disable other installed security software, an… (read more)

Last night my Firefox 94.0.2 was hacked. When running Firefox, it would lock up my desktop. It disabled Norton Security, it disable other installed security software, and it disabled Windows System Restore. The hacker put up a message claiming to be Microsoft Support, with a phone number to call for help. This was a scam. I ran Firefox refresh, and that removed the hacker's program from Firefox, but then I had to do a full repair of my Window's installation. To protect my system, and prevent this from happening again, I added "xpinstall.enabled = false" into about.config. Please let me know if this will prevent a web site from installing a dangerous hack into Firefox, or if there is something else that I need to do. I have used Firefox for years, and have never encountered this problem before. Firefox is my favorite browser, but I am now afraid to use it. Please advise me what to do. Thanks, Jim

Asked by jimwest1 6 months ago

Last reply by James 5 months ago

  • المُؤرشفة

Autofill sugestions of strange usernames and emails I do not know.

When I go to any website to log in, I click in the box to enter my user name or email and there are names and emails of people I don't know, who are not in my contacts, … (read more)

When I go to any website to log in, I click in the box to enter my user name or email and there are names and emails of people I don't know, who are not in my contacts, and I have never received any contact (phone or email) from them. I am not logged in, not syncing, and have never set up a Mozilla account until needing to ask this question.

WTF is going on? Have I been hacked? Who are these people and how is there info stored in my browser?

(I know how to delete them from the drop down list. My question is how did they get there and how to make sure it doesn't happen again.)

Asked by emjayess1 6 months ago

Last reply by cor-el 6 months ago

  • المُؤرشفة

Clear cookies and site data ? Keeps coming back

I try to clear cookies and site data but it doesn't work and keeps coming back. I've cleared hundreds of times before with no problem but now for some reason the data do… (read more)

I try to clear cookies and site data but it doesn't work and keeps coming back. I've cleared hundreds of times before with no problem but now for some reason the data doesn't clear. I've tried clearing history first, or clearing each item individually but nothing working? What do I do?

Asked by donnydevil 6 months ago

Last reply by cor-el 5 months ago

  • المُؤرشفة

Space bar moves cursor to front subject lint

I have checked against other web browsers and only happens in Mozilla, within the last few weeks. I checked on multiple computers, still having the following problem. I … (read more)

I have checked against other web browsers and only happens in Mozilla, within the last few weeks. I checked on multiple computers, still having the following problem. I use workspace by go daddy for my online email. I click on compose and the expected window pops to create the email message. When I get to the subject line. every time i use a space bar after typing in a word, the cursor automatically moves to the beginning of the line. This happens each time I type a new word in the subject line. NO other issue in to, cc, bcc, or main message body. This only happens at the end of the subject line. If i type in the middle with characters already on either side, the space bar does not reset.

Go Daddy tech support says it sounds like a browser problem

Thank you, Dr Steve

Asked by stevek3 6 months ago

Last reply by FredMcD 4 months ago

  • المُؤرشفة

Cannot save or move around bookmarks by drag&drop anymore

I use the bookmark bar very heavily and my workflow was to just "drag" the tab with the mouse to folder in the bookmark bar, which would unfold and I drop the tab/bookmar… (read more)

I use the bookmark bar very heavily and my workflow was to just "drag" the tab with the mouse to folder in the bookmark bar, which would unfold and I drop the tab/bookmark in the desired sub-folder.

This worked really well for me, and was fast.

Recently, this stopped working. I can still drop a bookmark in one of the main folders in the bookmark bar. But not in any sub-folder, since the main folder closes as soon as I move the mouse inside it. It is also not possible anymore to move the already-saved bookmarks around via drag&drop.

System: Linux (Manjaro Gnome 41.1) Firefox for Arch Linux 94.0.2 (64bit)

Asked by jochenstehle 6 months ago

Last reply by jonzn4SUSE 3 months ago

Cannot Load or Install new User Profile

Howdy, fellow Firefox aficionados. I'm running FF on a Windows 10 Home 64-bit desktop. Some time ago, I suddenly could no longer open Firefox because it couldn't find my… (read more)

Howdy, fellow Firefox aficionados.

I'm running FF on a Windows 10 Home 64-bit desktop. Some time ago, I suddenly could no longer open Firefox because it couldn't find my Profile. So, I attempted to create a new one, but it would not allow me to do so.

"Changes Not Saved"

   "An unexpected Error has prevented your changes from being saved."

[See uploaded Image]

More than likely, either I, or one of my system maintenance programs wiped some data or folder. I have deleted Firefox and reinstalled it with the latest version, but this dilemma persists.

Thanks for reading my post and if you reply, a big Thanks!

Asked by Bud 5 months ago

Last reply by cor-el 5 months ago

  • المُؤرشفة

Browser randomly displays characters from a different language

After the latest MacOS update (Monterey) when my laptop started back up I saw everything in Firefox in a different language. This didn't happen in Chrome or Safari. Not… (read more)

After the latest MacOS update (Monterey) when my laptop started back up I saw everything in Firefox in a different language. This didn't happen in Chrome or Safari. Not it seems to happen if I can't connect to wifi and then reconnect. It's always on an error page and *sometimes* on other pages too (like the login to this forum just now).

I've tried:

  • Reinstalling Firefox
  • Clearing all of my cache and browsing history
  • Using the Firefox repair tool

Nothing seems to help and Apple support just says its a Firefox issue. Any help would be greatly appreciated!

(for what ever reason I can't upload images to this question so here are two examples):

https://ibb.co/6nsypzn https://ibb.co/bB2vLXD

Asked by Eric Niemi 6 months ago

Last reply by cor-el 6 months ago

Firefox, Instacart, and SNAP - which is the weak link?

Very suddenly, I cannot buy groceries through Instacart with SNAP. Everyone wants me to use some other browser, but I really don't want to do that. I'm using macOS 10.15.… (read more)

Very suddenly, I cannot buy groceries through Instacart with SNAP. Everyone wants me to use some other browser, but I really don't want to do that.

I'm using macOS 10.15.7 (Catalina) and Firefox for Mac 94.0.2 .

Whenever I go through the regular checkout process, when I click on "Place Order," I get the attached error message.

I cannot tell you how many times I've readded that number; I can't have been wrong on all of them. Yes, there's enough money on the card. I've tried (suggestion of their "support theater" people) deleting the card, logging out of Instacart, quitting Firefox, restarting Firefox (which I did twice to be sure), and adding the EBT number back in.

I even tried my sister's number, to see if it would go through. Same result.

Once I saw a brief flash of something like "Connect to EBT" before getting the error message, but only once.

I have ordered groceries through Firefox for Mac with SNAP on this computer before. Both SNAP and Instacart deny responsibility and tell me to use Safari (which I loathe).

Does anyone have any ideas? If it works in Safari, what's different about Firefox that's stopping it?

Please, grocery delivery is not a luxury for my sister and me. We literally (I was a copyeditor, so I do mean literally) cannot get to the store ourselves. I absolutely must be able to place SNAP orders via Instacart.

Thank you.

Asked by khindall 5 months ago

Last reply by cor-el 5 months ago

  • المُؤرشفة

Pinning Extensions

Hi, there are certain extensions which will not pin to the toolbar, including (for example) google translate. I have tried refreshing, clearing the cache, deleting and re… (read more)

Hi, there are certain extensions which will not pin to the toolbar, including (for example) google translate. I have tried refreshing, clearing the cache, deleting and reloading, all to no avail.

Asked by Bill 7 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • المُؤرشفة

Strance behaviours when loading a page when connection is slow

Sometimes when loading a page, and the page is slow to respond, I will see a strange situation: The page is totally blank (the F12 tool does not display page content). Th… (read more)

Sometimes when loading a page, and the page is slow to respond, I will see a strange situation: The page is totally blank (the F12 tool does not display page content). The refresh button is gray (disabled), or sometimes although the refresh button enabled, the url textbox is "about:blank", which means I cannot actually reload the page I want to read. I have to re-navigate to the page through the link in the previous link. I'm not sure whether I got across. I hope the issue can be fixed.

Asked by SolidBlock 7 months ago

Last reply by jonzn4SUSE 2 months ago

  • المُؤرشفة

Passwords

I cannot create a new login when I try I get this error message "An error occurred while trying to save this password". Whenever I open a new site and am asked if I wan… (read more)

I cannot create a new login when I try I get this error message "An error occurred while trying to save this password". Whenever I open a new site and am asked if I want to save the password I click yes. When I check the logins/passwords on FF it's empty. I found someone else had this same issue and tried what was suggested and it did not work for me. I really need to save several passwords. This is quite frustrating. Help!

Asked by digitarius3 6 months ago

Last reply by cor-el 6 months ago

  • المُؤرشفة

My laptop died, I've got a new one, but Firefox Sync won't bring bookmarks & others into the new laptop

Hello! As said, my laptop died suddenly a day ago. I had Firefox Sync activated. I have now installed Firefox in the new machine, logged into Sync but Sync is not syncing… (read more)

Hello! As said, my laptop died suddenly a day ago. I had Firefox Sync activated. I have now installed Firefox in the new machine, logged into Sync but Sync is not syncing anything. Not even being able to "see" that I had a laptop before.

Any options to bring back my bookmarks?

Asked by eduardogulias 6 months ago

Last reply by Bithiah 3 months ago

  • المُؤرشفة

minimize, maximize, restore, close buttons missing

Firefox 94.0.1 (64-bit) ~ Windows 7 ~ No anti-virus except Windows Defender ~ No new extensions installed that haven't already been operating for weeks or longer. Sudden… (read more)

Firefox 94.0.1 (64-bit) ~ Windows 7 ~ No anti-virus except Windows Defender ~ No new extensions installed that haven't already been operating for weeks or longer.


Suddenly, after doing NOTHING except restarting my computer, my 'minimize', 'maximize', 'restore' and 'close' buttons are missing.

Any 'solutions' I've looked up talk about "Tablet Mode" (which I highly doubt I'm in) or other nonsense, the options for which either didn't exist when I opened suggested menus, or were simply techno-jargon-gobbledy-gook.

I doubt it's anything to do with Windows, since 'Waterfox', 'Microsoft Edge', 'Chrome' and other browsers all have their buttons intact.

When I opened Firefox in 'troubleshoot mode' the buttons were back. But nobody in those unhelpful 'help articles' said what to do after opening in troubleshoot mode, so I closed it, opened Firefox the usual way again, and the buttons were still missing.

Some logical, properly explained help would be greatly appreciated.

Asked by befir 6 months ago

Last reply by FredMcD 1 month ago

  • المُؤرشفة

Plugins & Profile directory

I have tried on windows and on linux, and the same thing happens for both. I don't get the plugins i should have. I want to try and enable java, but its not even appearin… (read more)

I have tried on windows and on linux, and the same thing happens for both. I don't get the plugins i should have. I want to try and enable java, but its not even appearing in the first place. My profile directory is all messed up as well. I don't have a pluginreg.dat, my extensions.sqlite is an extensions.json. I have been reading all the forums but they mention stuff about the files in the profile, but I don't have those files.

Asked by caedenperelliharris 6 months ago

Last reply by FredMcD 6 months ago

  • المُؤرشفة

Firefox logins & passwords

Hey, All of the saved logins and passwords are gone while the bookmarks remain. I noticed that logins and passwords disappeared after the computer turned off unexpectedly… (read more)

Hey, All of the saved logins and passwords are gone while the bookmarks remain.

I noticed that logins and passwords disappeared after the computer turned off unexpectedly due to low battery and unstable power connection couple times in a few minute interval.

How do I get back logins and passwords?

Asked by hoops1 6 months ago

Last reply by FredMcD 5 months ago