Showing questions tagged: اعرض كل الأسئلة

The "Triage Manager" for Mozilla Refuses to assign anyone to a seven year old open problem

I need to go over the head of the Mozilla Triage manager who has left https://bugzilla.mozilla.org/show_bug.cgi?id=1406865 open without a resolution for **seven years**. … (read more)

I need to go over the head of the Mozilla Triage manager who has left https://bugzilla.mozilla.org/show_bug.cgi?id=1406865 open without a resolution for **seven years**. How do I do that? This is a bug reported in Firefox 57 and **still** not fixed in Firefox 125. I cannot find any support category anywhere in the Mozilla website that covers appealing a decision by one of their employees. The last comment from this uncooperative indivisual is "But given we support it on macOS and Windows yeah, it seems not very objectionable." Who is this **clerk** to override the fact that a number of customers very much find this "objectionable". I cannot find anything on https://www.mozilla.org/en-US/contact/ that addresses this issue. I cannot find even a surface mail address for Mozilla. For example my complaint has nothing to do with any of the following:

   I’m having problems with using Firefox
   I want to donate to Mozilla
   I have questions about using Mozilla’s trademarks
   I’d like to report misuse of a Mozilla trademark
   I want to hold an event in a Mozilla space
   I want Mozilla to sponsor my event
   I’d like permission to use a Mozilla logo
   I’m interested in Pocket’s sponsored content on Firefox
   I’m a member of the Press and have a question for Mozilla

Yes I am having a problem with Firefox, but the clerk responsible has, through sitting on this issue for **seven years**, basically told the entire community that he doesn't give a reservoir.

In particular I feel this unacceptable behaviour should be brought to the attention of senior management, but there are no contacts for anybody in senior management.

Asked by jamescobban 5 months ago

Last reply by Paul 5 months ago

my computer updated and i lost firefox

My computer updated with no warning one night, and i lost all personalization and even everything stored in my firefox, the sign ins, passwords, bookmarks, all. is there… (read more)

My computer updated with no warning one night, and i lost all personalization and even everything stored in my firefox, the sign ins, passwords, bookmarks, all. is there a way for me to find all that was erased?

Asked by liz1611 5 months ago

Last reply by cor-el 5 months ago

Tabs bar is scrolling

I can't find a way to disable tabs scrolling. This is highly confusing, I have to always look for my tabs and do extra clicks and scrolling. This is very distracting. Als… (read more)

I can't find a way to disable tabs scrolling. This is highly confusing, I have to always look for my tabs and do extra clicks and scrolling. This is very distracting. Also those two buttons - "<" & ">" - they occupy extra space. The left one is especially annoying because I expect a "+ new tab" button to be there. I don' want to test/use this new experimental feature, how can I turn this off? Thank you.

Asked by Arseniy Fomchenko 6 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Blocking of strange site in Firefox by Malwarebytes

Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 12/05/2024 Protection Event Time: 10:52 Log File: 0728216c-103d-11ef-bf81-74e6e24e33e7.json -Soft… (read more)

Malwarebytes www.malwarebytes.com

-Log Details- Protection Event Date: 12/05/2024 Protection Event Time: 10:52 Log File: 0728216c-103d-11ef-bf81-74e6e24e33e7.json

-Software Information- Version: 4.6.12.323 Components Version: 1.0.2309 Update Package Version: 1.0.84577 Licence: Premium

-System Information- OS: Windows 10 (Build 19045.4355) CPU: x64 File System: NTFS User: System

-Blocked Website Details- Malicious Website: 1 , C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data- Category: RiskWare Domain: zeewhaih.com IP Address: 139.45.197.245 Port: 80 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe


(end)

Should I be worried about this?

Thank you Dave

Asked by Dave 5 months ago

Last reply by jonzn4SUSE 5 months ago

Youtube videos randomly skipping and stops playing

Hi, I have a problem with Youtube playback on my machine. Sometimes videos are playing and skipping few seconds, sometimes stopping/hanging and using a lot of CPU (I can … (read more)

Hi, I have a problem with Youtube playback on my machine. Sometimes videos are playing and skipping few seconds, sometimes stopping/hanging and using a lot of CPU (I can hear CPU fan ramping up). It mostly happens when I play videos at 1080p and up. Sometimes video can start playing, then skip few seconds, play few more seconds and hang, sometimes after refresh it works fine, another time it works for like a minute and then again hangs/skips. I had this problem on FF 89, I've updated to 11x, still persisted, now I have FF 125.0.3 (64 bit). Things that i've tried: - enabling/disabling hardware acceleration in FF - enabling/disabling gpu hardware acceleration in Windows - changing some settings in about:config (fe. media.wmf.zero-copy-nv12-texture to false and gfx.direct3d11.reuse-decoder-device to false, and few more) - disabling and deleting addons

PC specs: AMD Ryzen 7 5800X, Asus Tuf X570, GeForce RTX 3070 (latest drivers), Windows 10 22H2

Asked by irocket94 3 months ago

Last reply by Tyler Herr 2 months ago

Cannot drag tab to detach it from the current window

After updating to the current version of my OS(listed below) I can no longer drag a tab to detach it from the firefox window. Doing so drags a preview of the tab, but it … (read more)

After updating to the current version of my OS(listed below) I can no longer drag a tab to detach it from the firefox window. Doing so drags a preview of the tab, but it is never separated from the current window. I can drag it to an already existing window to move tabs from one window to another, but not to create a new window from a single tab.

OS: Manjaro Linux 24.0.0 Wynsdey Linux kernel version: 6.6.30-2-MANJARO (64-bit) Desktop Environment: KDE Plasma 6.0.4 KDE Framework version: 6.1.0 QT Version: 6.7.0 Display Server: Wayland Firefox version: 125.0.3 (64-bit)

Asked by Erik H 5 months ago

Last reply by jonzn4SUSE 5 months ago

Primary password reset

I use Sync on multiple computers for passwords. I have forgotten the Primary password on one of them. If I do a password reset on the one computer, does it affect the pas… (read more)

I use Sync on multiple computers for passwords. I have forgotten the Primary password on one of them. If I do a password reset on the one computer, does it affect the passwords stored on the Sync server, or maybe just the key4.db and logins.json folders on the computer being reset? I will not do a reset if the Sync'ed passwords could be affected, I'll just look them up on my phone. Thanks for your help!

Asked by rbrown7 2 months ago

Last reply by TyDraniu 2 months ago

How do I get a graphical selected tab background back in Firefox 126?

Firefox 126 has changed the tabbar tab background handling and I cannot find a way to get my graphical tab background back for the selected tab. The left image shows FF … (read more)

Firefox 126 has changed the tabbar tab background handling and I cannot find a way to get my graphical tab background back for the selected tab. The left image shows FF 125.3; the left 126.0, which installed itself yesterday. In the userchrome for the old Firefox I have:

    #TabsToolbar:not(:-moz-lwtheme) .tabbrowser-tab .tab-content
 {
   background-image: url("file:///D:/System Graphics/Toolbar Backgrounds/rgsweeve - 000.bmp") !important;
 }
  #TabsToolbar:not(:-moz-lwtheme) .tabbrowser-tab .tab-content[selected="true"]
 {
   background-image: url("file:///D:/System Graphics/Toolbar Backgrounds/rgsweeve - 040.bmp") !important;
 }

This gave me the differentiated selected and unselected tabs but does not work for the selected tab in the new Firefox. Any ideas how I have to specify this now?

[I am making this post using the older version of Firefox. If I get some suggestions I'll reinstall the newer version (actually turn auto update back on) and try them out. Thanks.]

Asked by OneMoreName 5 months ago

Last reply by cor-el 5 months ago

Bookmarks Rearranging themselves

So on my Legion laptop, Windows 11 Home, the bookmarks keep rearranging themselves, iv also noticed A LOT of duplicates and folders which I did not add. I rebooted the la… (read more)

So on my Legion laptop, Windows 11 Home, the bookmarks keep rearranging themselves, iv also noticed A LOT of duplicates and folders which I did not add. I rebooted the laptop then tried scanning the it with WindowsDefender and Malwarebytes, and refreshing the application. On my desktop which is synced, there is no issue. I thought I was seeing things at first until I focused right on the bookmark tool bar and every 10-20 seconds one will just pop into a new position. Will a fresh install work? That's my next step, but wanted to see if there is a better solution.

Asked by Shawn Ianiri 5 months ago

Last reply by cor-el 5 months ago

Hotmail (Outlook) search function has not been working for months. I signed in using Chrome and no problem.

Hotmail (Outlook) search function has not been working for months. I signed in using Chrome and no problem. I realized search in my hotmail account was not working maybe… (read more)

Hotmail (Outlook) search function has not been working for months. I signed in using Chrome and no problem.

I realized search in my hotmail account was not working maybe 6 months ago and I've been finding ways to work around it, but today, i got upset and tried to figure out what was wrong. I signed out and signed in. I googled what to do, updated Firefox, to no avail. Then I read to try another browser. Chrome worked fine for outlook/hotmail search function.

I need this search function. I prefer Firefox. let me know if it can be fixed?

Asked by allisonline 5 months ago

Last reply by jonzn4SUSE 5 months ago

I cannot get into MS365 using Firefox

I have always been a Firefox user and all of a sudden I cannot get into my MS 365 Sharepoint if I am using Firefox, if I use Edge I can get into the accounts. I want to … (read more)

I have always been a Firefox user and all of a sudden I cannot get into my MS 365 Sharepoint if I am using Firefox, if I use Edge I can get into the accounts.

I want to use Firefox not big commercial browsers.

Kim Coontz [removed phone# and emails from public support forum] Work Email: [removed]

Asked by ekcoontz 6 months ago

Last reply by jonzn4SUSE 6 months ago

Multiple Failed Attempts to Recover Previous Session (Tabs) After Reinstalling Firefox

My "recovery.jsonlz4" file from a previous install will not reopen my previous session (tabs) after the new installation. Before deleting my previous installation of Fir… (read more)

My "recovery.jsonlz4" file from a previous install will not reopen my previous session (tabs) after the new installation.

Before deleting my previous installation of Firefox (for a clean install), I did two things: I created a restore point, and I did a backup of my old data.

The data consists of: bookmarks-2024-05-10.json

These folders: C:\Users\[machinename]\AppData\Local C:\Users\[machinename]\AppData\Roaming C:\Computer Files\Mozilla Firefox\distribution C:\Program Data\Mozilla-1de4eexxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Within "Roaming" I have Firefox\Profiles\xxxxxxxx.default-release\sessionstore-backups

In that sessionstore-backup, I have a "recovery.baklz4" (most recent session, I'm guessing) and three others that look like "upgrade.jsonlz4-2024xxxxxxxxxxx

With Firefox closed, I took a copy of "recovery.baklz4" (745 KB) and pasted it into the current sessionstore-backups file, then I changed the file to "recovery.jsonlz4".

I thought that when I reopened Firefox, my previous tabs would appear. They didn't. So, I went to the menu, then to History, and clicked on Recover Previous Session. That didn't do anything either. And it reduced the size of the *.jsonlz4 file from 745 KB to 6 KB.

I'm not sure what I've done wrong. Can you help me out?

Thank you.

Frank

Asked by Frank 6 months ago

Last reply by jonzn4SUSE 6 months ago

Youtube crashes in latest version for Mac

Just a short time ago Version 125.0.3 downloaded. Since then I cannot open Youtube without it crashing. When I ask it to restore the tab (one of 2 choices offered, it cra… (read more)

Just a short time ago Version 125.0.3 downloaded. Since then I cannot open Youtube without it crashing. When I ask it to restore the tab (one of 2 choices offered, it crashes again. After 4 or 5 times I close the tab and switch to another browser. I shut off the one extension I had running. That fixed nothing. I looks like my 2019 iMac is too old and I need to go back to an earlier version.

Asked by Jim Roy 5 months ago

Last reply by Paul 5 months ago

Create playlist for use with VLC

I have a number of music clips I want to put in one or more playlists to use with VLC Media Player. How do I create such a playlist? (If I'm asking in the wrong place, I … (read more)

I have a number of music clips I want to put in one or more playlists to use with VLC Media Player. How do I create such a playlist? (If I'm asking in the wrong place, I apologize.)

Asked by crogerblair1 5 months ago

Last reply by Agent virtuel 5 months ago