Showing questions tagged: اعرض كل الأسئلة

Can no longer play media with Firefox ESR 102.x

Hello, ever since we moved endpoints from Firefox ESR 91.13 to 102.3, it has become impossible to play any media with Firefox. No video will play in youtube, for instance… (read more)

Hello, ever since we moved endpoints from Firefox ESR 91.13 to 102.3, it has become impossible to play any media with Firefox.

No video will play in youtube, for instance (it just loads endlessly as if it would start, but it doesn't).

Can't use radio websites either. Anything with a "play" button (video or sound) does nothing.

This has been tested with a clean profile, a clean install, after allowing autoplay in the settings.

Is there any info on what exactly changed between ESR 91 and 102 that might explain this ? There has been no system change, If I reinstall 91 instead it works again as usual.

No issues anywhere else on the endpoints (Edge, Windows), this is on Windows 10 if it makes any difference.

Tanks for any help on this.

Asked by OdeonFF 3 days ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Firefox will not open or respond on PC.

Non of the troubleshoot suggestions on the firefox help page worked. It worked fine till today. No issues in the past. No error msg no hang time. No changes to PC or soft… (read more)

Non of the troubleshoot suggestions on the firefox help page worked. It worked fine till today. No issues in the past. No error msg no hang time. No changes to PC or software.

Asked by yaronbrill 1 day ago

Firefox processes are not shutting down properly.

They show up under Processes on Task Manager in quantity and l have to close them manually which is a nuisance. How do l make them disappear when l close the window? Ple… (read more)

They show up under Processes on Task Manager in quantity and l have to close them manually which is a nuisance. How do l make them disappear when l close the window?

Please bear in mind that l am an untrained senior and need step by step instructions! Thank you for your help.

Asked by lindi.burroughs 1 day ago

Firefox tabs cause excessive session count.

When opening Firefox, the first few tabs work fine. But once i start to open too many, they begin to just time out until i restart my PC. I have looked on my router and i… (read more)

When opening Firefox, the first few tabs work fine. But once i start to open too many, they begin to just time out until i restart my PC. I have looked on my router and it is saying the session limit for my PC's IP is being exceeded. Hence, once ive opened a few tabs on Firefox, no browser or internet connection can work as the session limit has been reached. I have my session limit to 1500, Firefox should not be using 1500 sessions.

Any ideas?

Thanks

Asked by oliver45 1 day ago

Firefox Doesn't loads pages for some time after fresh session

This happens to me for most of the time! When I start the laptop, I launch Firefox first all the time! Firefox starts successfully but don't load any website for some tim… (read more)

This happens to me for most of the time! When I start the laptop, I launch Firefox first all the time! Firefox starts successfully but don't load any website for some time 1-2 minutes, after that it works normally! I thought its network issue but chrome works just fine!

OS =windows 10 Home

Processor(if this matters) = Ryzen 5 4600H

FF version = 105.0.2 (64-bit)


Please help me for this!

I've recorded a firefox profile for this issue, you can check it here: https://profiler.firefox.com/from-browser/calltree/?globalTrackOrder=f0we&hiddenGlobalTracks=2w68a&hiddenLocalTracksByPid=20252-0w3~6932-0~19120-01~14516-134&thread=5&v=7

Asked by Gaurav Jani 1 day ago

Last reply by jimmy.wick90 1 day ago

Banking logon page is distorted

I have been using Firefox for accessing my desktop online banking for some years. In the last few days, the images on the part of the logon page that requires card and s… (read more)

I have been using Firefox for accessing my desktop online banking for some years. In the last few days, the images on the part of the logon page that requires card and security details are stretched laterally, which prevents use. The text seems normal. See attached screenshot.

I can shrink the image to fit my screen, but I have not entered any details. The bank has checked their end and cannot find anything wrong: suggested that I switch browser - which worked.

I prefer to continue with Firefox, so wish to find a fix. Have I got some malware on-board, or is it an update issue?

I use Norton for security, and I've done a full sweep having updated. Nothing found. I use CCleaner very regularly - nothing found after checking for updates.

What do I need to do now, please?

Asked by paul.m.adams 4 days ago

Last reply by paul.m.adams 1 day ago

Can't get into my Bank-Hancock Whitney BankFranklin, Louisiana/Firefox Problem

I need to talk with someone in the firefox technical end to help me get in to Firefox. Bank blames Firefox. My phone number is [phone# removed from public]. My email is … (read more)

I need to talk with someone in the firefox technical end to help me get in to Firefox. Bank blames Firefox. My phone number is [phone# removed from public]. My email is [email removed from public]

Asked by rushinghjr@cox.net 2 days ago

Last reply by Paul 1 day ago

Cant open PDFs in firefox i think as i added a signature extension

Error showing is: Blocked moz-extension:/... and refused to load a local file in a non-local page for security reasons I have a fill and edit box above that message … (read more)

Error showing is: Blocked moz-extension:/... and refused to load a local file in a non-local page for security reasons

I have a fill and edit box above that message

Asked by matthew58 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Yahoo Mail

When opening an email with an attachment (either a pdf or picture) in Yahoo mail, the Yahoo mail tab closes and I have to then reopen it from History, Recently Closed Win… (read more)

When opening an email with an attachment (either a pdf or picture) in Yahoo mail, the Yahoo mail tab closes and I have to then reopen it from History, Recently Closed Windows. It's been dong this for some time now. Does anyone know how to fix this?

Asked by paul.hilleard 1 day ago

Error message "You need to enable JavaScript to run this app." continues

Hi all I'm a happy user of FF but have started to see issues with JavaScript (error message: You need to enable JavaScript to run this app.). I do the about:config correc… (read more)

Hi all

I'm a happy user of FF but have started to see issues with JavaScript (error message: You need to enable JavaScript to run this app.). I do the about:config correction and it sometimes works, but now the error is spreading to involve other pages - a page worked yesterday doesn't work today.

Is it just me?

//Allan, Sweden

Asked by Allan Andersen 2 days ago

Last reply by Paul 1 day ago

cut + paste isn't working on windows 11

I can no longer cut + paste out of firefox (or into firefox) on windows 11. I have followed the instructions for firefox reset, and it has not helpde. I have run in safe … (read more)

I can no longer cut + paste out of firefox (or into firefox) on windows 11.

I have followed the instructions for firefox reset, and it has not helpde.

I have run in safe mode and it doesn't help.

version 104.0.2 of firefox, build id 20220902153754

user agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0

Asked by aphrael1 1 day ago

Last reply by cor-el 1 day ago

Windows 10 crashes

Windows 10 running on a Dell 7400 is now crashing, almost daily. A common error message is K-Mode exception not handled but there are also watchdog errors. The computer i… (read more)

Windows 10 running on a Dell 7400 is now crashing, almost daily. A common error message is K-Mode exception not handled but there are also watchdog errors. The computer is in warranty and service contract and Dell have done deep diagnostics and pronounced everything is OK. The common factor is that a mouse cursor movement in Firefox always seems to cause the crash. I am having to use Microsoft Edge now in order to avoid crashes and data loss

It is possible that this has a common cause (which would make it deeply obscure) with something else that I have observed (and which is repeatable). I use the National Instruments MULTISIM electronic CAD https://www.ni.com/en-gb/support/downloads/software-products/download.multisim.html#452133 and I had reported to them that at the last upgrade I had lost some functionality in dialog boxes (options missing). This turns out not to be entirely correct; I had lost them only when the active screen was an external screen (#2) connected by HDMI. Functionality was always correct on the laptop screen, or an external screen connected by VGA. This is entirely repeatable and demonstrable so there is something fundamentaly wrong with the way Windows 10 reports mouse movements to apps when they are displayed via HDMI. I will normally have Firefox running on an external screen on HDMI, and so this seems too much of a coincidence. Tim Crocker [email removed from public]

Asked by timc5 2 days ago

Last reply by Dropa 1 day ago

Firefox Freezes when I copy links

Over the past few weeks, any time I copy a link, whether it's an email address or a URL, from within any page while using Firefox, FF will freeze? Pause? not respond.. fo… (read more)

Over the past few weeks, any time I copy a link, whether it's an email address or a URL, from within any page while using Firefox, FF will freeze? Pause? not respond.. for 5 - 15 seconds. I've not done a reset yet.. Windows 11, 16GB RAM, 2GB Video, religiously updated and maintained laptop

Asked by BRAM SCOLNICK 1 month ago

Last reply by gguess1337 1 day ago

Problems reloading page

There is a chronic problem with the Droid version of Firefox. If I have a web page open, it does NOT matter which page, if I leave that and go to another app for a moment… (read more)

There is a chronic problem with the Droid version of Firefox. If I have a web page open, it does NOT matter which page, if I leave that and go to another app for a moment then return Firefox will not reopen/reload the page- the progress bar stops near completion and hangs. This is happening on two different Droid devices- a Samsung Galaxy Tab S2 running Droid 7.0 and a Samsung Note 9 running Droid 10.0. There is a way to clear this issue. I close the Firefox app, go to the Droid settings/App. I then Force Stop the app, go to Storage and clear Cache. When I restart Firefox the web page it was trying to load then loads properly. This problem happens continually- it does not mater if I am on Amazon, a news site, a forum, there is no different what place I am on the web. This is also happening with two separate devices running different versions of the Droid OS. The only common factor is Firefox for Android. I am getting sick and tired of having to jump through all these hoops just to resume looking at a page which was already successfully opened. I like Firefox but this chronic problem is not worth keeping it installed at this point.

Asked by rbaker2164 2 days ago

tab startup problem

When I startup Firefox the new tab just spins and the screen is blank. It will spin until times out. However if I open another tab all is OK. If I open the second tab an… (read more)

When I startup Firefox the new tab just spins and the screen is blank. It will spin until times out. However if I open another tab all is OK. If I open the second tab and open a website directly it works. If I open a website from a shortcut it will open most of the time but not every time. Also the program opens all websites very slowly, sometimes over 30 seconds. Download of content is also very slow. It is not the internet connection because Edge open very quickly. I have uninstalled and downloaded newest version and reinstalled. This did nothing to improve performance. I have also checked all settings possible. No solution, Please help. I do not want to start using Edge. Please Help! Thank You

Asked by robertstevens331 2 days ago

view of same page, on same website, with same PC, is different of Mozilla vs Chrome

Mozilla is not rendering my website properly. The style of the Joomla 4 Cassiopeia Template is not displaying. The attached shows the comparison of last night. My user… (read more)

Mozilla is not rendering my website properly. The style of the Joomla 4 Cassiopeia Template is not displaying. The attached shows the comparison of last night. My users report mixed results on various browsers, but Chrome is solid. I am a long time Mozilla fan, and would like to continue. I have been thru a lot of your troubleshooting; did a complete delete and re-install, cleared Cache & Memory, can't seem to find the problem. Gerald W. Mead

Asked by jerrymead1 2 days ago

Firefox

Trying to keep it brief. Not sure how that will go. lol A couple weeks ago Firefox started opening up tabs, and closing, tabs. Lots & lots of tabs. Sometimes at rand… (read more)

Trying to keep it brief. Not sure how that will go. lol

A couple weeks ago Firefox started opening up tabs, and closing, tabs. Lots & lots of tabs. Sometimes at random, other times I'd drag the mouse over a tab or page(no mouse button pressed) and it might open a new tab, open a link on the page, or close the tab, often time in multiples. Sometime whole bookmark folder link would be opened and in multiple sets.

With HP tech help they had me do a complete reinstall of Win11, then computer crashed and they ended up fixing it with the new SSDD. T comes back loaded with Win10 and I updated to Win11.

With only Edge it was fine. I did get one "Restoro" popup but that was it. I ran 4 different anti-malware apps and got one PUP that was maybe iffy at best. Installed a few add-ons and still ok.

When I installed FF and some add-ons (same ones in Edge) it started happening again. I tried uninstalling add-ons, inactivating them, even one at a time, and it all still happens. I thought I had it narrowed down to Roboform and/or facebook container but nope. Sometimes it's good for a while, other times it goes kind of haywire.

Very frustrated.

Asked by SDB 2 days ago

Firefox 103.0 causing graphical glitches

Hello, Firefox just updated a little while ago to 103.0. Since then, anytime Firefox is open and I either scroll or hover over menu options it causes graphical glitches. … (read more)

Hello,

Firefox just updated a little while ago to 103.0. Since then, anytime Firefox is open and I either scroll or hover over menu options it causes graphical glitches. I've included an image I was able to print-screen.

It doesn't occur with other browsers. Suggestions?

I'll add that Firefox seems to also be freezing up as well.

Asked by fictitious_adam 1 month ago

Last reply by ghostshadow 2 days ago