Showing questions tagged: اعرض كل الأسئلة

Double spacing in Menus is back :'-(

A few months ago Firefox decided to double space all the items in menus. Reading through the forums many people didn't like this because of the amount of space that the m… (read more)

A few months ago Firefox decided to double space all the items in menus. Reading through the forums many people didn't like this because of the amount of space that the menus now take up. Fortunately there was a work around, by setting 'browser.proton.contextmenus.enabled to false they returned to normal

This morning Firefox my got upgraded and the double spacing problem is back again. However there appears to be a bug with the setting and the menus won't return to normal. I'm now stuck with stupidly large menus that won't fit on the screen and lots of painful scrolling.

Does anybody have an alternative workaround until this is fixed?

Asked by stormcloud 2 months ago

Last reply by stormcloud 4 days ago

GAH! Firefox has crashed.

Firefox continues to periodically and randomly crash resulting in the "GAH" message and requiring either restoring session or tab. Have done much of the troubleshooting b… (read more)

Firefox continues to periodically and randomly crash resulting in the "GAH" message and requiring either restoring session or tab. Have done much of the troubleshooting but tho' problem seemed to be resolved for a couple of weeks, it is now back. This is really starting to get annoying with need to restore pinned tabs, most visited, etc. Help?!

Asked by WhiteBimmer 4 days ago

Last reply by WhiteBimmer 3 days ago

Firefox does not open tinyurl.com

Firefox does not open tinyurl.com, while Chrome and Edge do not have an issue. Errormsg: "Server not found". "Hmm. We’re having trouble finding that site. We can’t connec… (read more)

Firefox does not open tinyurl.com, while Chrome and Edge do not have an issue.

Errormsg: "Server not found". "Hmm. We’re having trouble finding that site. We can’t connect to the server at tinyurl.com.".

I have experienced this since a few months. I read some articles that this was implemented to enhance the security, but how can I fix it?

Asked by paul.martijn 1 month ago

Last reply by paul.martijn 1 day ago

my informatin

hi please help me my bookmarks my passwords and my site settings and...... when i log in my account is not coming i syncing buy is not come please help me is the … (read more)

hi please help me my bookmarks my passwords and my site settings and...... when i log in my account is not coming i syncing buy is not come please help me is the support of fire fox can't help or can't recovery my information I'm so sorry for all of them

Asked by Adrian 1 week ago

Last reply by Adrian 5 days ago

How can I get the .cer-File for my secunet Konnektor?

I need to download a certificate from a device in my networt called secunet Konnektor https://www.secunet.com/loesungen/einboxkonnektor on the manual it's written how to… (read more)

I need to download a certificate from a device in my networt called secunet Konnektor

https://www.secunet.com/loesungen/einboxkonnektor

on the manual it's written how to do it.

https://www.secunet.com/loesungen/einboxkonnektor#c1607

I suggest to find a manual somewhere in the first link or in google:

chapter 7.4.3

go to chrome (same with edge)

click on the lock on the left hand side of the link https://XXX.XXX.XXX.XXX:8500/management

somehow click on the button where you can open a small windows called "certificate".

The "General" tab shows informations about the certificate.

Click on the tab "Details" and click on "Copy file".

The certificate-assitent opens and after clicking on next, you choose DER-coded-binary X.509 (.CER)

Save the file somewhere where you can find it.

I can't do this on firefox

On firefox I can find a lock on the left hand side of the link https://XXX.XXX.XXX.XXX:8500/management

when i click on it and then on something else, i can then click on more informations.

a windows opens called "page informations"

under "security" i click on "view certificates" and a new tabs opens called "certificate for konnektor".

but there is no possibilty to download a cer-file. only a pem file and it doesn't really help me.

Asked by hahufomi 4 weeks ago

Last reply by hahufomi 17 hours ago

Forgetting cookies...?

FF seems to keep forgetting what I call "legitimate" cookies. For example: For websites I use daily without a login, like Accuweather, every few days I get their "Accep… (read more)

FF seems to keep forgetting what I call "legitimate" cookies. For example:

  • For websites I use daily without a login, like Accuweather, every few days I get their "Accept our cookies?" messages.
  • For sites that allow an on-going login, I need to re-login frequently. Not daily, but certain not months later.
  • I have a financial site that allows me to set only certain devices may be recognized. Today it said a device I use weekly or so is no longer recognized.

There is an old thread that may be relevant: https://support.mozilla.org/en-US/questions/1309877

But several issues: That thread is closed, even though this bug is still going. Also it only covers Windows and I could use help with Windows & iOS versions.

Could "Tracking Protection" level come into play? I had it set to Standard but noticed recently it was Strict. I think Firefox changed that, not me, but I can't be 100% positive. Meanwhile I changed it back to Standard but so far the issue remains.

Thank you,

Joe

Asked by Birdbrain 1 month ago

Last reply by Birdbrain 2 days ago

Youtube not working - White screen

I am trying to open youtube.com but it gives a blank page with nothing on it and loading stops as well (see screenshot attached). The website works on Google Chrome brows… (read more)

I am trying to open youtube.com but it gives a blank page with nothing on it and loading stops as well (see screenshot attached). The website works on Google Chrome browser, so I doubt that this is a website issue.

I have tried the following and none of these fixed the problem:

1. Clear cache and cookies 2. Restart firefox in Troubleshoot mode (still the same issue) 3. Disabled hardware acceleration did not fix it

I would appreciate any help to fix this.

Asked by ayush.9.pandey 4 days ago

Last reply by ayush.9.pandey 3 days ago

i want to play multiple youtube videos at the same time in different tabs inside the same firefox window , what about:config commands do i need?

i want to play multiple(2) youtube videos at the same time in different tabs inside the same firefox window , what about:config commands do i need? example listen to one … (read more)

i want to play multiple(2) youtube videos at the same time in different tabs inside the same firefox window , what about:config commands do i need?

example listen to one tab in the background while watching another in the foreground tab, in the same firefox window.

second thing: is there a about:config or add-on that gives a mute/unmute for each individual tab located inside the tab header of each tab like a speaker button mute or unmute for individual tabs?

Asked by rexlais 1 week ago

Last reply by rexlais 5 days ago

Prevent certain add-ins from being deactivated.

I have a certain add-in installed that Firefox sometimes says is "slowing things down" and recommends deactivating. Thing is, it's my password manager, so I absolutely ne… (read more)

I have a certain add-in installed that Firefox sometimes says is "slowing things down" and recommends deactivating. Thing is, it's my password manager, so I absolutely never want to deactivate it, and am quite okay if it occasionally slows things down, and would like to tell Firefox to never suggest turning off this particular add-in, while still leaving that feature on for other add-ins I might care less about. Is there anyway off adding it to an "ignore it if this add-in slows things down a bit" list?

Asked by Churinai 6 days ago

Last reply by Churinai 5 days ago

Twitch stutter and lag only on Mozilla Firefox Browser

Hi i wanted to write this cause when ever i go watch a stream on twitch there's stutter and lag 24/7 on the stream and this happens only on Mozilla Firefox since 1 2 mont… (read more)

Hi i wanted to write this cause when ever i go watch a stream on twitch there's stutter and lag 24/7 on the stream and this happens only on Mozilla Firefox since 1 2 months . My connection is really fast and i tried clearing cache data history , or disabling hardware acceleration but nothing . To check if the browser or my pc/net was the problem i went on Edge and Google chrome and i kept both mozilla and the other browser open on the same twitch channel and only the Mozilla one was permanently stuttering and slow buffering . Is this issue fixable cause if its not i'm prob gonna swap back to Chrome .

Asked by Kuraik 6 days ago

Firefox not playing videos / cannot access some websites

When trying to play any video Firefox will continuously load, using chrome I'm able to load pages / view videos fine. I have Disabled the Hardware Acceleration in Firefox… (read more)

When trying to play any video Firefox will continuously load, using chrome I'm able to load pages / view videos fine. I have Disabled the Hardware Acceleration in Firefox, Clear Browsing Data, reset Firefox, uninstalled, removed local files and re-installed. I then tried running in safe mode and it still will not load. After all that I made sure windows was up to date, it was on 1909, I installed the latest 21H1 but after all that Firefox is still not loading videos. I'm out of ideas please help.

Asked by dfunk118 4 days ago

Last reply by dfunk118 4 days ago

no trace of logins.json on update

Have update from 89.0.2 to 93.0 today, and like many others it seems been caught out by the assurance that passwords & logons would automatically be transferred. I've… (read more)

Have update from 89.0.2 to 93.0 today, and like many others it seems been caught out by the assurance that passwords & logons would automatically be transferred. I've found the advice about copying key4.db & logins.json from the Old Firefox data folder that has appeared on my desktop. The problem is I can see key4.db but there is no trace of logins.json. I have show hidden files enabled. Have tried searching the folder and still got no trace. NB there was also no logins.json in new profile folder until I created an account for this support posting, although I realise it may not create until a log on is saved.

The issue is the missing passwords are computer generated and only saved in my firefox browser, and there were definitely some saved with usernames etc.

I noticed a comment that logons.json is a text document. I only have 4 of those - AlternateServices, pkcs11, SecurityPreloadState & SiteSecurityService State. I assume none of these could be logins under a different name?

Asked by krffji 5 days ago

dictionaries spellchecker

Hi is there any idea to save my spellchecker dictionary after I update on my firefox account cloud? Pleas support because I have multi pc's with Firefox browser. Waso … (read more)

Hi

is there any idea to save my spellchecker dictionary after I update on my firefox account cloud? Pleas support because I have multi pc's with Firefox browser.

Waso

Asked by waso 5 days ago

Random Archiving of messages

Why does firefox keep archiving my email replies when I haven't even selected archive? I'll be typing along then, all of the sudden, it just archives the message I'm work… (read more)

Why does firefox keep archiving my email replies when I haven't even selected archive? I'll be typing along then, all of the sudden, it just archives the message I'm working on and prompts me that it has been archived? Is there a combination of keys that is doing this? I type really fast and I noticed this only happens when I type fast. I want to disable this feature, it is driving me nuts.

Asked by rkapuaala 2 days ago

Last reply by rkapuaala 2 days ago

Firefox lost the ability to auto login and save site preferences

For some reason (probably an update), over the last few months Firefox lost the ability auto login sites like YouTube and others, and this is really annoying with sites t… (read more)

For some reason (probably an update), over the last few months Firefox lost the ability auto login sites like YouTube and others, and this is really annoying with sites that require two-step verification. I have checked settings but everything seems to be Ok. Unfortunately have had to use Chrome for those sites I previously browsed with Firefox and avoid having to login manually. Is there any solution for this? Thanks.

Asked by m.diego.restrepo 4 days ago

deletion of firefox account with the email address d2onovangregg@yahoo.com as i have no longer got access to it

Good day Firefox support how are you.s today i would like delete my Firefox account with the email address d2onovangregg@yahoo.com i no longer have any access to it and … (read more)

Good day Firefox support how are you.s today i would like delete my Firefox account with the email address d2onovangregg@yahoo.com i no longer have any access to it and the recovery codes tied to it

Asked by donovangregg 3 days ago

Last reply by donovangregg 3 days ago

Firefox seems to load pages normally, but when connected to Mozilla VPN, Firefox cannot load any web page.

Under normal circumstances Firefox appears to load web pages fine. As soon as I turn on Mozilla VPN and try to reload a browser tab I already have open, it behaves as tho… (read more)

Under normal circumstances Firefox appears to load web pages fine. As soon as I turn on Mozilla VPN and try to reload a browser tab I already have open, it behaves as though I am not connected to the internet. Other browsers do not experience this issue. Even after disconnecting from the VPN, Firefox only regains the ability to load web pages after restarting it.

I have tried using a private window with no add ons and there was no change. I have also tried refreshing Firefox. That does initially fix the issue but as soon as I close Firefox after refreshing, the issue returns. I would prefer if I didn't need to refresh Firefox every time I want to use Mozilla's VPN.

Asked by jlabeef1 6 days ago

Where's my synch data

I just logged in my firefox account and my history, bookmarks and passwords are not here. I synched before reinstalling my pc again. I see in the password window that the… (read more)

I just logged in my firefox account and my history, bookmarks and passwords are not here. I synched before reinstalling my pc again. I see in the password window that there's a option to import password. If my mozilla firefox account doesn't synch my password why use it them. I'm guessing there's a issue somewhere. Please help. I'm using windows 10 and I came from windows 10

Asked by ladjiab 5 days ago