Firefox Community Forum

I am a TD Bank customer who uses their Bill Pay feature. A recent FireFox update now prevents me from completing my payment sequence. Please alert me how this can be fixed. I like the FireFox browser but will remove it from my computer if no fix is offered. When I use Google Crome I have no problem completing my payment sequence. Thank you.

Bill Gibbons

[redacted email from public]

I tried to update from Mozilla VPN v. 2.36 to v. 2.37 by clicking the Update button in the message I received. I did not shut down the old version first. When I received the "old version is running" message, I clicked the "automatically close app" selection. All seemed to be going well until a message popped up saying "The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the 'Mozilla VPN' disk and click OK." When I clicked OK, a message said "The path " cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'MozillaVPN.msi' in a folder from which you can install the product Mozilla VPN." I found the folder containing the MozillaVPN.msi file, but when I use it to restart the installation, I end up with the same error message. If I click Cancel instead of OK on the "Insert the disk" message, and error message pops up saying "The older version of Mozilla VPN cannot be removed. Contact your technical support group." Now my old version is gone, but I don't have a new version to use. What should I do now?

Hello, I just bought a yearly plan of the Mozilla VPN and would like to use it in a docker container using gluetun. However, I'm not able to find where can I see the connection information. Is there a way to obtain the VPN tunnel information to configure my VPN over it? Thank you.

I am using the current version of Bazzite. When I run Mozilla VPN, I just get a blank window for a few seconds, then it asks if I want to force quit. Uninstalling and reinstalling, and restarting my PC, do not seem to help.

I recently reinstalled Bazzite on this PC, and Mozilla VPN was working on my previous install.

I am unable in run the installer for the updated version of Firefox on my android desktop. Are you able to help me?

Thank you in advance

Natalie [edited email from community support forum] Johannesburg, South Africa

I bought the annual subscription to Mozilla VPN and found that it wouldn't install. This Mac runs Sierra, version 10, I don't need VPN on my newer Mac.

How do I submit for a refund?

Thanks, Erik