Web pages not displaying correctly

For the last week or so a lot of bookmarked web pages are not displaying correctly & links in emails to websites are the same. Seeing a safelinks protection tag in th… (read more)

For the last week or so a lot of bookmarked web pages are not displaying correctly & links in emails to websites are the same. Seeing a safelinks protection tag in the tool bar when clicking the email links, then the website does not display properly. See image, this is how they look.

Asked by Lee Hardy 5 months ago

Last reply by Kiki 5 months ago

Broken Sites

I am encountering an increasing number of sites that don't work with Firefox but do work with Chrome. I have tried turning off add-ins without success. Is there a way I c… (read more)

I am encountering an increasing number of sites that don't work with Firefox but do work with Chrome. I have tried turning off add-ins without success. Is there a way I can easily reset Firefox to its initial state and then return it back.

Asked by john_neufeld 5 months ago

Last reply by Paul 5 months ago

Firefox ‘Windows cannot find C:\Program Files\Mozilla Firefox\firefox.exe. Make sure you typed the name correctly, and try again’ for ‘Firefox

I originally deleted Firefox by accident and have downloaded it via Microsoft Store. All seems well then after I click on the app to open it, I Get the ‘Windows cannot … (read more)

I originally deleted Firefox by accident and have downloaded it via Microsoft Store. All seems well then after I click on the app to open it, I Get the ‘Windows cannot find C:\Program Files\Mozilla Firefox\firefox.exe. Make sure you typed the name correctly, and try again’ for ‘Firefox’ error how can this be corrected?

Asked by Andy Gailey 5 months ago

Last reply by Denys 5 months ago

Firefox is my default browser and Firefox doesn't seem to know that I updated

I "create a new profile" days ago what I first received the notice to update. It seem to work except when I click on a url to view. I received instead the notice that I… (read more)

I "create a new profile" days ago what I first received the notice to update. It seem to work except when I click on a url to view. I received instead the notice that I am in the old firefox and to "Update". I did again and it seem to work until I clicked a url to view and again received a notice to "update by creating a profile.

It's very frustrating - Now I can't open firefox at all. It wants me to "fix it" or create a new profile"

Asked by f.johnson2 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Adblock

I used to have Adblock installedl then lost it. I've just reinstalled it, but it doesn't seem to be working. What have I done wrong? Is there another system that Firef… (read more)

I used to have Adblock installedl then lost it. I've just reinstalled it, but it doesn't seem to be working. What have I done wrong? Is there another system that Firefox recommends? Thank you.

Asked by Sheila Stallard 5 months ago

Last reply by Ed 5 months ago

Horizontal scrollbar

Hello, when opening a video on YouTube in full-screen mode, the horizontal scroll bar becomes visible if you start moving the mouse cursor or scrolling. This doesn't happ… (read more)

Hello, when opening a video on YouTube in full-screen mode, the horizontal scroll bar becomes visible if you start moving the mouse cursor or scrolling. This doesn't happen in other Chromium-based browsers, where the scroll bar is always hidden (in full-screen mode). I tried deleting all browser data, but it didn't change the situation, and I couldn't find any solutions on the forums either. This looks very unattractive and ruins the video immersion. I hope you can help me resolve this issue or release an update that fixes it.

Thank you!

Asked by galimyanovradmil 5 months ago

Last reply by TyDraniu 5 months ago

Social Security Administration won't let me in!

https://support.mozilla.org/en-US/kb/https-upgrades SSA says Firefox will "upgrade" me, but their provided link doesn't go anywhere helpful. I tried doing several th… (read more)

https://support.mozilla.org/en-US/kb/https-upgrades SSA says Firefox will "upgrade" me, but their provided link doesn't go anywhere helpful. I tried doing several things I found on the help page https://support.mozilla.org/en-US/kb/https-upgrades "Firefox connection upgrades - HTTP to HTTPS ", but I still get this "Forbidden Access".

I have tried to contact SSA (left an e-message) and will keep trying, but my God, they were impossible to get by phone even before Trump and Musk cut everything, so I'm not going to even try that. Can you help me?

Asked by replies_r_us 5 months ago

Last reply by Ed 5 months ago

YouTube videos stutter or play choppily in Firefox

Hi! I'm experiencing an issue where videos on YouTube stutter or play choppily when using Firefox. This happens even when the internet connection is strong and works fine… (read more)

Hi! I'm experiencing an issue where videos on YouTube stutter or play choppily when using Firefox. This happens even when the internet connection is strong and works fine in other browsers like Chrome.

Here’s what I’ve noticed:

The issue occurs on both 720p and 1080p videos.

It’s more noticeable when switching to full-screen mode.

I’ve tried disabling hardware acceleration, but it didn’t help.

Firefox is up to date (v126.0).

I’m using Windows 11 and have an NVIDIA GPU with the latest drivers.

I’d appreciate any suggestions or fixes. Thanks in advance for your help!

Asked by Stratify 5 months ago

Last reply by Denys 5 months ago

Corrupted images with digital cards

Using this digital card https://www.sendoutcards.com/act/XNBFQFHHNO , the images are squished together instead of displaying correctly on inside left and inside right… (read more)

Using this digital card https://www.sendoutcards.com/act/XNBFQFHHNO , the images are squished together instead of displaying correctly on inside left and inside right. On other browsers, like Chrome , Opera, and Edge, they display correctly Why?

Asked by ram12 5 months ago

Last reply by Denys 5 months ago

Directv website issues

When I'm on the Guide page, the option to change the guide to later in the day is not visible until i reduce the page to 90%. https://stream.directv.com/guide However, … (read more)

When I'm on the Guide page, the option to change the guide to later in the day is not visible until i reduce the page to 90%.

https://stream.directv.com/guide

However, when you try to advance the time, it does not work. Is shifts momentarily to the next time period, but immediately reverts back.

It works properly in Chrome.

Asked by noel_envode 5 months ago

Last reply by Paul 5 months ago