Attempting to use deleted Secondary Email for NEW account.

I deleted my Secondary Email from my Firefox Account so I could use it on a new seperate account but when I try to Sign Up it tries to log me in instead and says I can't … (read more)

I deleted my Secondary Email from my Firefox Account so I could use it on a new seperate account but when I try to Sign Up it tries to log me in instead and says I can't sign in with a secondary email. I there a set time I have to wait before I can reuse the deleted email or will someone at Mozilla need to fix this for me ?

Asked by Michael Walker 1 month ago

Last reply by Dropa 1 month ago

msn.com email

When trying to sign in to my email account, a get a blank page since I had update my browser. Still am not able to figure it out. Seems that it is only my msn. email ac… (read more)

When trying to sign in to my email account, a get a blank page since I had update my browser. Still am not able to figure it out. Seems that it is only my msn. email account that is screwed

Asked by Guy Boulanger 1 month ago

Last reply by Dropa 1 month ago

Log Out ALL Devices Using My Firefox Account

I used a friend's Macbook a few months back and then weeks later he asked me in passing "Why can I see all of your search history?" I really didn't understand his questi… (read more)

I used a friend's Macbook a few months back and then weeks later he asked me in passing "Why can I see all of your search history?" I really didn't understand his question at the time and wasn't sure what he was referring to. Fast forward to last week and my friend's Mac was stolen. The question he asked in passing now became crystal clear - I had logged onto my Firefox account from his Mac and didn't log out. I have been searching for a way to "Log out of all devices" but have not found a solution. I've read that I can go to that computer I would like to un-sync and log out OR change my Firefox password then change ALL of my other saved passwords. Certainly there must be a simple way to force any device using my account to input the new password next Firefox is accessed.

Asked by drcperez 1 month ago

Last reply by cor-el 1 month ago

Download failure

Firefox will not download anything from any website. Any time I try to access pdf, jpeg or what ever all I get is "download failed". I always need to resort to Edge to g… (read more)

Firefox will not download anything from any website. Any time I try to access pdf, jpeg or what ever all I get is "download failed". I always need to resort to Edge to get it, ready to be done with Firefox. Any suggestions for someone who is only mildly technical? I have tried opening in Firefox and Adobe, tried saving instead, nothing works

Asked by mdoherty 1 month ago

Last reply by Terry 1 month ago

How to get Firefox 78 for OS X 10.11.6

My computer crashed and I have to reinstall everything now. I was using Firefox 78 with Mac OS 10.11.6 el capitan. Please provide link to where I can download this vers… (read more)

My computer crashed and I have to reinstall everything now. I was using Firefox 78 with Mac OS 10.11.6 el capitan. Please provide link to where I can download this version.

Asked by lindalonia 1 month ago

Last reply by James 1 month ago

Need to make Firefox stop automatically downloading PDF files. None of the suggested fixes work.

I need to know how to stop firefox from automatically downloading every PDF file I look at. I’ve tried all of the suggested fixes on Mozilla and various other sites to n… (read more)

I need to know how to stop firefox from automatically downloading every PDF file I look at. I’ve tried all of the suggested fixes on Mozilla and various other sites to no avail. None of them work. I’ve tried the following:

Going into settings, downloads, and checking “Always ask you where to save files.” Didn’t work.

Going into settings, applications, and under PDF, choosing “always ask.” Didn’t work.

Going into settings, applications, and under PDF, choosing “open in firefox.” Didn’t work.

Going into about:config and changing browser.download.alwaysOpenPanel from true to false. Didn’t work

None of these fixes stopped firefox from automatically downloading pdf files. I can’t just click on a pdf file to look at it without firefox downloading it.

I’m at wit’s end. My recylcle bin is full of unwanted pdf files.

Please give me a solution that actually works. My version is 105.0.3.

Asked by tamszion 1 month ago

Last reply by James 23 hours ago

Dashlane extension not working

Dashlane extension is blank - couldn't see anything in the window when I clicked on the Dashlane icon but now even the window doesn't open. What's going on? I've used Das… (read more)

Dashlane extension is blank - couldn't see anything in the window when I clicked on the Dashlane icon but now even the window doesn't open. What's going on?

I've used Dashlane for years without problem. I'm on Firefox 105.0.1 and OS Monterey 12.4

Asked by Eli 1 month ago

Last reply by Dropa 1 month ago

Javascript

I had to add Javascript because one of my accounts need Javascript to open. After installing Javascript and allowing for all to be 'true', I still get this message when I… (read more)

I had to add Javascript because one of my accounts need Javascript to open. After installing Javascript and allowing for all to be 'true', I still get this message when I try to open a 'show blocked content' in my email.

"The address wasn’t understood

Firefox doesn’t know how to open this address, because one of the following protocols (javascript) isn’t associated with any program or is not allowed in this context.

   You might need to install other software to open this address."

I never had any problem before installing Javascript. Thanks for any solutions.

Asked by jalnet1 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

download proctoru

hi,i try to have a TOEFL IBT home edition.and it requests me to download proctoru in my MAC. but i can't download extension through firefox. it says it will take a high r… (read more)

hi,i try to have a TOEFL IBT home edition.and it requests me to download proctoru in my MAC. but i can't download extension through firefox. it says it will take a high risk for my computer. how can i figure it out? thank you!

Asked by judyjing.2009 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

email

How does firefox know my old email? Upon entering an old email to sign in, firefox prompts for me to enter the "primary" email for the account. How do I delete this old e… (read more)

How does firefox know my old email? Upon entering an old email to sign in, firefox prompts for me to enter the "primary" email for the account. How do I delete this old email? My account clearly shows no other "secondary" email provided. Will I have to delete my account?

Asked by snowbellysurfer 2 months ago

Last reply by Dropa 2 months ago

Dragon NaturallySpeaking add-on broke

I use the Dragon NaturallySpeaking add-on to navigate Firefox (and my entire computer) by voice. Recently the extension stopped working properly, and when I tried to unin… (read more)

I use the Dragon NaturallySpeaking add-on to navigate Firefox (and my entire computer) by voice. Recently the extension stopped working properly, and when I tried to uninstall and re-install the plug-in, it would not work at all.

This is the installation link Nuance provides: https://dnsriacontent.nuance.com/15/setup/ffinstall.html.

When you try to click the "Install" button, nothing happens. This has caused Dragon to stop working with almost the entirety of Firefox. Please advise on if an update is coming.

Asked by chelsea.hansen33 3 months ago

Last reply by jscher2000 - Support Volunteer 1 day ago

One-time use codes not working for login

I cannot login to my account (had to open a new one to even post this post..). I do not have my authenticator app since my phone broke. I do have the "One-time use codes"… (read more)

I cannot login to my account (had to open a new one to even post this post..).

I do not have my authenticator app since my phone broke. I do have the "One-time use codes" which I saved. But, alas, how to make them work?

For some reason I was not presented with the "step 2"-code when I reset my authenticator the last time...

I will now be rude: Should I just give up on my Firefox account, and thus Firefox, and go straight back to Chrome (which does not have this problem)?

Asked by daniel230 3 months ago

Last reply by cor-el 3 months ago

Nuance Dragon Pro Extension to use Firefox browser w Voice command

Hi Firefox support I am using Nuance Dragon Professional and trying to install the Dragon extension into Firefox. This is because I am disabled and my hands do not work w… (read more)

Hi Firefox support

I am using Nuance Dragon Professional and trying to install the Dragon extension into Firefox. This is because I am disabled and my hands do not work well See this link https://dnsriacontent.nuance.com/13/setup/ffinstall.html?lang=ENX&browser=firefox

When I hit the install the extension button on the screen nothing happens

I did check to see if this extension was in the Mozilla Firefox extension library and no success

I can make this work with Google Chrome but I would prefer to stick with Firefox Chris Gullett - cg@printstar.biz

Asked by cg12 3 months ago

Last reply by a.j.newsham 1 month ago

Restore the "Open in Firefox" WITHOUT asking, and WITHOUT downloading

I have read hours of Q&A about this problem here in this forum before posting, and cannot find a solution. Until very recently, whenever I would click a link in a p… (read more)

I have read hours of Q&A about this problem here in this forum before posting, and cannot find a solution.

Until very recently, whenever I would click a link in a page, it would "Open in Firefox" in a new tab. Then after reading it or printing it or whatever I wanted to do, I could click the download [Fx98PDFviewer-DownloadButton] button if I wanted to save it, and an Explorer would open up allowing me to select where I want to put it and what I want to call it (if I wanted to change the name it comes with) before downloading/saving.

Now, when I click a link it just downloads (even though most of the time I don't want that). Despite all I've read, I've tried a dozen settings, and I CANNOT get that behavior back.

If I set the browser.download.improvements_to_download_panel to False, and select "Open with Firefox" when it prompts me, I can't get it to STOP prompting me. It prompts me EVERY TIME, even though I have checked the box repeatedly for "Do this automatically for files like this from now on"

And yet it is STILL downloading automatically when it opens for viewing in the new tab, and I am forever now cleaning and deleting crap out of my downloads.

I have my default PDF reader set to the reader I like, and when I'm NOT in Firefox, I do NOT want to have to right-click and select my preferred reader each time.

But when I AM IN FIREFOX, what I need it to do is

- Open in Firefox, in a new tab, 
- DON'T prompt me, just do it, and 
- DON'T download it, unless if I then want to keep it I click the download [Fx98PDFviewer-DownloadButton] button.

HOW CAN I GET IT THIS BEHAVIOR BACK PLEASE?

Asked by JeffNLisa 3 months ago

Last reply by James 1 day ago

Videos Not Working`

No video players work with Firefox but they work fine in Chrome I have the latest version downloaded, I have tried debugging, private windows, cache and cookie clear, rei… (read more)

No video players work with Firefox but they work fine in Chrome

I have the latest version downloaded, I have tried debugging, private windows, cache and cookie clear, reinstalled/reset firefox, restarted my computer, updated my GPU drivers, changed every setting such as autoplay, hardware acceleration etc., disabled all enhancements, and more.

Nothing fixes this. I get error codes on every site i try, twitch, streamable, etc. None play videos.

Asked by boe44178 3 months ago

Last reply by James 3 months ago