Need to update extension that is part of Firefox Recommended program but lost access to MFA so unable to logged in account

Hi, I am the developer of the Dictionary Anywhere extension which is a Firefox recommended extension. Recently my extension stopped performing up to its expectations du… (read more)

Hi,

I am the developer of the Dictionary Anywhere extension which is a Firefox recommended extension. Recently my extension stopped performing up to its expectations due to backend changes in public API that it uses to find meaning of the words.

However, I am unable to modify the code of extension to fix the issue as I am not able to login to my account due to it being behind MFA, and I have lost access to the phone which contains those MFA codes.

Can something be done here, to allow me to update the extension to rectify the issue that 50k users who use this extension regularly are facing? For example, can the extension be transferred to another account through which it can be updated, lots of users are suffering as the extension is not working. I have access to the source code of the extension .

Thanks and Regards

Asked by srjjain1996+newmozillaaccount 1 day ago

Last reply by James 1 day ago

New Edit PDFs feature

I just had a Firefox update and it stated: Edit PDFs in Firefox. How do I find this feature? I've looked in settings and all things listed from the "hamburger" menu and c… (read more)

I just had a Firefox update and it stated: Edit PDFs in Firefox. How do I find this feature? I've looked in settings and all things listed from the "hamburger" menu and can't find it.

Asked by Denise 1 week ago

Last reply by chudson1888 6 days ago

Cant right click on windows in the taskbar to move windows after update

Any help to fix this would be much appreciated I have tried restarting both firefox and my computer, disabled all extensions and started firefox in safe mode. When I try… (read more)

Any help to fix this would be much appreciated

I have tried restarting both firefox and my computer, disabled all extensions and started firefox in safe mode. When I try to right click on a firefox window from the taskbar it just disappears.

I have my computer connected to my TV so often when I open it up some windows will be on my TV which is behind my desk so its a pain to move them back without this function.

Asked by jeremyjonesxxvii 1 week ago

Last reply by Balthanon 3 days ago

how to edit pdf in Firefox

Instructions begin with "Click on the three horizontal lines and select OPTIONS." My updated version of Firefox does not have OPTIONS. Reinstalling Firefox did not sol… (read more)

Instructions begin with "Click on the three horizontal lines and select OPTIONS." My updated version of Firefox does not have OPTIONS. Reinstalling Firefox did not solve the problem. In OPTIONS, PDF is supposed to be in the list. Opening a pdf file in Firefox did not cause an edit option to appear.

Asked by Caramba 1 week ago

Last reply by patrickadoyle 1 week ago

Firefox Root Certificate Expiration: Questions & Tips for Updating

Important update! On March 14, 2025, a critical root certificate in Firefox will expire. If you’re still using an older version (before Firefox 128 or ESR 115.13+), it’s … (read more)

Important update! On March 14, 2025, a critical root certificate in Firefox will expire. If you’re still using an older version (before Firefox 128 or ESR 115.13+), it’s crucial to update to Firefox 128 or newer to avoid issues with add-ons, DRM-protected content, and other features.

For full details, check out Update Firefox to prevent add-ons issues from root certificate expiration.

If you have questions about the update or need help with the process, this is the place to ask! Whether you’re just starting or you’ve already updated and want to share your experience, we’d love to hear from you.

Let’s come together, share tips, and ensure we’re all prepared. Drop your questions or insights below!

Asked by Lucas Siebert 4 months ago

Last reply by pixiegurrl 4 hours ago

Internet Download Manager (IDM)

For some reason, IDM will not work in Firefox/DuckDuckGo. even though it worked a couple of weeks ago. I contacted IDM support who have tried everything they have, but no… (read more)

For some reason, IDM will not work in Firefox/DuckDuckGo. even though it worked a couple of weeks ago. I contacted IDM support who have tried everything they have, but no change.

Here is the issue: 1. I open Firefox (Duck Duck Go is my default) (132.0.2 (64-bit) 2. I type "vintage sci fi movies" 3. Click on "videos" 4. Pick any movie (example: The Phantom Planet (black and white but this does not matter) 5. In the Choose How you Watch, I click the left icon - Watch Here, and not Watch on YouTube; also click Remember my choice 6. The movie starts but there is no IDM dialogue 7. If I then click Watch on YouTube inside the movie, it switches to YouTube and the movie starts, AND the IDM dialogue pops up.

As I said, this worked in Firefox/DDG a couple of weeks ago.

IDM version is 6.42 Build 23, full (paid for) version Oct 15 2024 The IDM Integration Module in Firefox shows as Version 6.42.22, last updated Oct 28 2024.

Can you assist please.

Asked by lps5005 2 months ago

Last reply by markwarner22 2 months ago

Facebook Messenger Video Call

For many years, I have been exchanging video calls on Facebook. Recent attempts to video call the same person I've been video calling for the past 3 years result in "yo… (read more)

For many years, I have been exchanging video calls on Facebook.

Recent attempts to video call the same person I've been video calling for the past 3 years result in "your browser doesn't support video calls"

Have I been "hacked"?

Please explain.

Could a real person answer this question for me, please? Thank you.

Asked by Mike Sibio 2 months ago

Last reply by markwarner22 2 months ago

Firefox will not allow page to be displayed

After last update Firefox will not open my Weebly website editor. It keeps telling me that Firefox will not allow the page to be displayed if another site has embedded i… (read more)

After last update Firefox will not open my Weebly website editor.

It keeps telling me that Firefox will not allow the page to be displayed if another site has embedded it. It advises me to open the link in a new window.

This does not work - I get the same error message. I need to be able to edit my website! Can anyone help, please?

Asked by Ringlets 3 months ago

Last reply by cor-el 3 months ago

Restart to Keep Using Firefox

Every once in a while, Firefox stops allowing me to navigate to any new websites, instead giving only a page that says: "Restart to Keep Using Firefox An update to Fir… (read more)

Every once in a while, Firefox stops allowing me to navigate to any new websites, instead giving only a page that says:

"Restart to Keep Using Firefox

An update to Firefox started in the background. You’ll need to restart to finish the update.

Your windows and tabs will be quickly restored, but private ones will not."

I have automatic updates disabled in Firefox settings, and I have gone into about:config and set app.update.auto.migrated to false, and yet this issue persists. It seems like Firefox is ignoring my preferences. I don't wish to restart Firefox while I'm in the middle of a bunch of work. How can I get past this message and continue using Firefox without restarting? Do I need to delete update files or something?

This random surprise block to my work is ridiculous. We need the flexibility to update/restart Firefox only whenever we're ready to.

Asked by vectorraptor 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

how to block pop-ups

Hi! I am currently receiving "Fake" pop-ups on my laptop from "McAfee".... but I know they're FAKE notices as I am not subscribed with McAfee. How can I block these pop-u… (read more)

Hi! I am currently receiving "Fake" pop-ups on my laptop from "McAfee".... but I know they're FAKE notices as I am not subscribed with McAfee. How can I block these pop-ups? Thank you!

Asked by Wynne Jackson 2 weeks ago

Last reply by James 2 weeks ago

Automatic downloads regardless of my settings

Firefox is automatically downloading PDFs even though I've set PDFs to "Ask whether to open or save files", and I choose to open in the browser. My settings are set to: … (read more)

Firefox is automatically downloading PDFs even though I've set PDFs to "Ask whether to open or save files", and I choose to open in the browser. My settings are set to: Applications - all are set to always ask or open in Firefox What should Firefox do with other files? I selected: Ask whether to open or save files When I'm opening a PDF I get a popup What should Firefox do with this file and I choose open with Firefox, it still saves to my desktop. What do I do to stop it from downloading?

Asked by YuyuSan 2 months ago

Last reply by jonzn4SUSE 2 months ago

Is there a way to bypass Error code: PR_END_OF_FILE_ERROR

I am getting Secure Connection failed Error code: PR_END_OF_FILE_ERROR is there a way to bypass this. I tried 5 suggestions on YouTube and followed FireFox's directions f… (read more)

I am getting Secure Connection failed Error code: PR_END_OF_FILE_ERROR is there a way to bypass this. I tried 5 suggestions on YouTube and followed FireFox's directions for Avast, with no success.

Thank you in advance for your assistance.

Asked by mjp_ryan 2 months ago

Last reply by markwarner22 2 months ago