Firefox Community Forum

We are in an enterprise environment and for years we have had disabled automatic updates.

Firefox ESR 128.2.0 has been deployed with defaults and these settings have been configured to override previous settings.

Computer Configuration > Administrative Templates > Mozilla > Firefox

- Custom Update URL = Disabled
- Disable Update = Disable
- Application Autoupdate = Enabled
- Background updater = Enabled

We also have a system proxy configured.

Updates do work if someone goes to Help > About Firefox.

Looks like the update interval is once every 7 hours but how is this triggered?

After last update Firefox ESR 115.23.0 the menu on the website: https://connect.garmin.com/modern/homeis not displayed correctly. Could you fix this? Second question - can you disable reCAPTCHA when logging in to this site?

Hello:

When I signed into my computer this morning, a pop-up asked me if I wanted Firefox to update. I let it do that, and then a pop-up came up letting choose among some photos and art for a desktop background. It even let me upload a photo of mine. I chose one of yours, now I can't change to any other photo I have on my computer. Please help.

Thank you,

Cynthia M.

Running Firefox on macOS Sequoia 15.0. Afternoon of Tuesday, 8 October, Firefox abruptly ceased loading any pages. I eventually learned of the malware incident and downloaded Firefox 131.0.2 last night and overwrote the existing file. It worked for a brief moment, then also ceased functioning. Have downloaded 131.0.2 several times now, with no further success. Currently dead in the water with Firefox, and stuck with Safari. :(

I am not sure what to do first. I already paid for the VPN subscription. I reinstalled Mozzilla VPN but have not yet put the sudo lines in that are listed in the help on Firefox. Can you send me an email with instructions and any special sudo lines I need to intall so I do not get charged a second time. I heve the recovery code. I am new to Mint. Windows 11 started knocking out my hardware with power surges. Had to come from the operating system itself since the machine is hooked to a power backup that smoothes the current out. Converted everything to Linux. Like it. Life can be cruel... LOL Thanks so much for the effort. [edited] landline, but best bet is email. [edited phone# and email from community support forum]

After an update of both macOS (to macOS Sequoia 15.0.1) and Firefox Developer Edition (to 132.0b3 (aarch64)), the Bookmarks Toolbar stopped working. The same issue appeared on my Windows PC.

Bookmarks toolbar is visible, I can show and hide it but it does not display any of my saved bookmarks. Luckily, they were not deleted and I still can access them via Bookmarks Menu, which is less than optimal.

The Drag&Drop functionality does not work either. When I grab the opened Tab, drag it on the Toolbar and release it, the Tab gets opened in the new browser window and it's not saved.

Firefox auto updated when I opened it today. Then when it opened, all that was on the screen was the menu (file edit view history bookmarks tools help), the "search or enter address" box, and in the upper right hand corner the words "private browsing" with the purple circle and eye eyeglasses icon. That's all. I have tried looking at my profile. It seems to still be there. This seems to be a problem with the Firefox software itself. I have re-downloaded the software three times, the last time I uninstalled Firefox from my laptop and totally reinstalled. Every time I get the same results. This almost blank screen. Let me be clear. There is no purple background, there is no Firefox icon, there are no tabs, there is no customized menu bar, there is no search box in the middle of the screen. I'm working on a Windows 10 laptop 64 bit. Please don't tell me to upgrade the Windows 11, the laptop won't take Windows 11. I get the same window whether I open the regular fire fox or the private browsing Firefox.

Hi everyone

I used Refresh Firefox option and it created "Old Firefox Data" folder on my desktop.

Awesome stuff. Sadly I cant get rid of it, here is why:

1. At first it said that the folder is used by another program and I cant delete it because of that. Cool, I decided to uninstall Firefox and make a clean install, so I have space to delete the folder too.

2. Long story short, it didnt work. I removed Firefox and tried to delete that folder, but wait for it, yeah I cant because I need permission from MYSELF. Awesome stuff.

3. I decided to use safe mode, so I used run command to run msconfig and I changed it to boot in to safe mode. But wait for it! YES! Its bugged and I cant login in safe mode, because pin is useless and it doesnt give me option to use password, so after hour of various things I got back to my normal mode via CMD commands. THANK YOU MICROSOFT.

4. So now Im stuck with the lovely "Old Firefox Data" folder, which cant be removed normally, neither in safe mode and wait for it! NEITHER WITH ADMIN CMD, not even the takeown /f "Old Firefox Data" /r command. THANK YOU MOZILLA!

So is there someone knowledgeable enough to help me to get rid of that folder pretty please? Like really a lot please.

Version: 115.16.1esr.

Hello.

I am sure that this is a 'known issue' but, when I attempted to update the browser just now, it failed and directed me to install it manually.

Is there a time estimate when this glitch will be fixed?

Hello all,

During clean-up of my laptop I noticed 31 language package files in C:\ProgramData\O949. File names look like: langpack-en-US@firefox.mozilla.org, and they all originate from 23-Jan-2017 so I guess they're very old files which might be relevant anymore. As these 10,058 files occupy 56 MB I'd like to remove them from my laptop.

Does anybody know if such task is wise, not harming current running FF v131.0.3?

Hi James Your reply does not answer my question - "Could you please advise a work-around to allow me to continue to use Firefox V 94.0.1 reliably after 25 March 2025". Thank you. Also FYI, I indicated that I was continuing to use Firefox V 94.0.1 (64-bit) on Windows 7 Professional. This is because all versions later than 94.0.1 modified settings which had to be reset after an update. This was not necessary up to and including V 94.0.1 Cheers Graham Garden

After a windows update I get the following message when I try to open Firefox: The procedure entry point ?ToLogLevel@mozilla@@VA?AW4LogLevel@1@H@Z could not be located in the dynamic link library C:ProgramFiles\Mozilla Firefox\xul.dll Then I get Couldn't load XPCOM

I tried uninstalling firefox but it just hung. I restored it to before the windows update but still got the same message

Currently on 131.0.3. Started having this issue around the time 131 dropped.

I press Ctrl-shift-O and bookmarks manager won't open. Bookmarks manager opens normally if I use the menu to open it. Keybind won't work in troubleshooting mode so I know it's not an addon, and the hotkey works fine on other computers with Sync enabled so I know it doesn't have to do with my synchronized settings. Also won't open with a fresh profile so I am very hesitant to reset all my settings.

I use this keybind multiple times per browsing session so it has had a major impact on my usage. Not sure what to do. Please help!

I'm going to try a graphics driver update in the hope that helps. This is on Windows btw.