Firefox Community Forum

I am 82 years of age and did not grow up with the Internet. I have a total of only 8 hours of training on a PC. I have no idea how my PC got into 'safe mode' and now all of my extensions are disabled. I do not know how to exit 'safe mode' to allow the extensions to be enabled again. I tried following the instructions as provided, but to no avail.

Hello!

I first installed Video Download Helper several weeks ago and it worked fine. However, since the update of 04 March, 2026, it no longer works with YouTube. (It does, however, still work with Instagram.) Having checked all of the settings (which I had/have not changed), I uninstalled it today and then re-installed it. This hasn't helped. With YouTube, the Downloader icon (pinned to toolbar) simply remains grey and does not show any videos when opened. I am using the latest, fully updated version of Firefox with Windows 10.

Can anyone help, please?

Many thanks,

Stuart.

Hello

I want to add custom AI chatbot to Firefox. Here it is: https://bggpt.ai/ . Here is the models: https://models.bggpt.ai/ In which way this may be accomplish?

Best regards Atanas Petrov

I have just had to replace my PC following a bit of a disaster with my old one. The new PC has Windows 11. As usual I downloaded Firefox as I always use this. Somewhere in the installation of Firefox I must have been asked about blocking ads, but I don't remember. Now all ads are blocked, which I don't mind, but some sites are asking me to disable my ad-blocker if I want to use their site. Mostly I don't but there is one I need to use, so I would like to add that site as an exception, but I cannot find any mention of any ad-blocker in settings. Where do I find this? and how do I add exceptions?

The only add-on that I have in Firefox is the 'Privacy Badger' which could be the problem I suppose, but I can't see the website listed in the ones Privacy Badger is blocking.

Any help would be appreciated

When I open Amazon's page a splash screen appears that takes up a third of the screen. This splash screen provides keystroke shortcuts. Are you responsible. If HOW MAY I PERMANENTLY ELIMINATE THIS ANNOYANCE?

The built-in translation feature in the browser is a great feature. In the settings I have loaded Ukrainian language but when I click on the translation button at the end of the address bar it is not displayed in the list. Can you please tell me what I need to do to display the language I need?

I have just downloaded NordPass Password Manager. I think I have added an extension for this in Firefox, but I can't tell if it has been successfully added.

I am using Windows 11 Home Version 25H2 OS Build 26200.8037 64 bit operating system

I kept my installation of Windows 11 while doing a clean install of Windows 11 to another drive. I installed FF and copied the profile from the old installation to the new one. about:addons displays all my add-ons and they're all enabled. But their icons don't appear to the right of the search bar. How do I get them back?

[Coupongogo: Automatic Coupons & Cashback](https://addons.mozilla.org/en-US/firefox/addon/coupongogo-automatic-coupons/) is a malicious extension programed with a command and control server located in China.

Despite [Firefox user reports](https://www.reddit.com/r/firefox/comments/1pl0u6m/malicious_addon_does_not_get_taken_down/), the extension remains available on the Mozilla addon store.

A [rastersec.com contributor explains](https://www.rastersec.com/blog/coupongogo-cryptostealer),

>\[Coupongogo\] operates as a remote-controlled time bomb, utilizing a dynamic configuration system to evade detection, hijack all search and browsing traffic, and wait for a server command to activate its dormant theft capabilities targeting major cryptocurrency exchanges.

Given the lack of success at securing the privacy and security of users by using the standard addon reporting tool, how can I escalate this matter to a responsible Mozilla party for triage?

Why there is no way for me to review or rate add-ons for the Firefox? Many years I am using Firefox and sometimes I just cant understand what a strange bugs I am facing.

hallo, I use "Qwart" Browser as Internetbrowser in Firefox extension. But I can't see an Qwart-icon on menue-strip. I receive a message "Quart-Search engine can't read and change data from this Webside" Extention best regards klosterberger

I am running Firefox 148.0 and Thunderbird 148.0. I am in the process of moving everything to a new (to me) computer that will run Windows 11. When I start Firefox from the start menu or the taskbar everything runs as expected. I have the Adblock Plus extension plus several others running. If I click on a Hyperlink in a email in Thunderbird instead of opening in a new tab into the currently open copy of Firefox as it did on my old computer running Windows 10 it opens in a new window with no extensions. I am assuming that I have something set incorrectly. Any help as to where I should look to fix this issue would be greatly appreciated.