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No sound on YouTube

I have sound in Windows, but YouTube is dead quit. I have tried all that is suggested in Firefox help and some YouTube sites. Nothing worked. I have tried off the compute… (read more)

I have sound in Windows, but YouTube is dead quit. I have tried all that is suggested in Firefox help and some YouTube sites. Nothing worked. I have tried off the computer and restarted, but no change. My system is Windows 11, sound works, and the latest Firefox update installed. Question is this a YouTube tacit to stop NoScript and uBlock?

Asked by computerdown 5 months ago

Answered by computerdown 5 months ago

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How to restore bookmarks from a bookmarksbackup .jsonlz4 file on a mac

Hello, FF 139.0.4 on MAC Sequoia15.5. Lost ALL references to bookmarks, i.e. Bookmarks Toolbar totally gone. How can/do I restore from .jsonlz4 file in bookmarkbackups.… (read more)

Hello, FF 139.0.4 on MAC Sequoia15.5. Lost ALL references to bookmarks, i.e. Bookmarks Toolbar totally gone. How can/do I restore from .jsonlz4 file in bookmarkbackups. Also, will I be able to salvage my previous profile, presumably containing my older "Tabs on Bottom" work-around? Alternatively, is there a process to restore JUST Firefox from Time Machine? Appreciate any advice.

Asked by jYOW 5 months ago

Answered by jYOW 5 months ago

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Mozilla Monitor

This is not the first time you have sent an email to me indicating I should "View all sites where your info is exposed", and each time I receive your emails the sites yo… (read more)

This is not the first time you have sent an email to me indicating I should "View all sites where your info is exposed", and each time I receive your emails the sites you suggest are sites I have never seen before, let alone logged into with a password.

I use a Password Organizer Book, with all of my logins and passwords for each site I use. I do not use a password app, and have NEVER used a password app. Each time I go to the website you suggest, It's always a site I have never seen before so it would be impossible to login and change the password. I always check my Password Organizer Book to make sure.

I don't know what you want me to do since I cannot login to the website you are suggesting. Is there action I should be taking? I don't know what it would be, but if you know please let me know.

Asked by Rhonda 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

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Oversize screen on my monitor

I can't find the adjustment for my screen size. It's overrunning all the edges of my monitor making it impossible to see my panel on top and bottom. Is it in my computer … (read more)

I can't find the adjustment for my screen size. It's overrunning all the edges of my monitor making it impossible to see my panel on top and bottom. Is it in my computer or is it firefox?

Asked by jeff c 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

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searchingswift.com

My browser has been hacked by searchingswift.com, I've read all the article's I can find on getting rid of it with no luck. I've completely uninstalled everything includi… (read more)

My browser has been hacked by searchingswift.com, I've read all the article's I can find on getting rid of it with no luck. I've completely uninstalled everything including the mistake that brought it in (Coverseen miss pick file), but no luck.

Here's what I get after a complete reinstall and deleting any Firefox stuff I can find.

"https://searchingswift.com/?path=firefox/newtab&u=ee6fb4108559ab17&subid=11119&channel=1"

I'm getting ready to do a backup from a month ago, but I'm not sure if this will come back in with my Firefox sign in.

Windows 11 and New Firefox

Asked by Jim 3 weeks ago

Answered by Jim 3 weeks ago

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Bookmarks won't export sub folders

Hello, editing Bookmarks is a manual process within Firefox Bookmarks. I would like to export sub folders and edit them on my preferred desktop text editors, then re-impo… (read more)

Hello, editing Bookmarks is a manual process within Firefox Bookmarks. I would like to export sub folders and edit them on my preferred desktop text editors, then re-import said edited Firefox Bookmarks folder.

I have tried Firefox sub folder:

  • dragging and dropping to Desktop, however fails
  • copying/pasting to Desktop, however fails
  • AI promises the world like a conservative politician's gish gallop, but nothing works and wrecks the current setup.

I have exported the entire Bookmaks.html file, however editing html to text, then somehow only text remained without urls. So now I have restored from an old 3rd party's bookmarks and need to clean what Bookmarks are left. Sub folder management would be easier than entire Bookkmarks.html.

Asked by kFirefoxForum 1 month ago

Answered by kFirefoxForum 1 month ago

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Setting Firefox as a default browser on Desktop,MacBook

Hi It isn't really a question, but it get to know and learn how to use Firefox efficiently before I converted from Safari to Firefox. I knew much more in Safari than in F… (read more)

Hi It isn't really a question, but it get to know and learn how to use Firefox efficiently before I converted from Safari to Firefox. I knew much more in Safari than in Firefox. Once I know more about Firefox, Firefox will be a default browser in my desktop,mac. Thanks Ted

Asked by Ted 2 months ago

Answered by Paul 2 months ago

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64 & 32 bit versions appearing on pc

I've noticed that I've got both the 32 bit (../Program Files (86)/..) and 64 bit versions (../Program Files/..) of Firefox installed on my pc. I didn't install both and b… (read more)

I've noticed that I've got both the 32 bit (../Program Files (86)/..) and 64 bit versions (../Program Files/..) of Firefox installed on my pc. I didn't install both and both appear to be the current version. Is this normal behaviour? Only one instance appears in add/remove programs, but if I go to default apps, Firefox appears twice (presumably the 32 & 64 bit versions). If this is not normal, does anyone have a suggestion as to how to remove the 32 bit version without damaging the 64 bit one?

Asked by Me 2 months ago

Answered by Me 1 month ago

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cannot open or delete emails on google mail and youtube videos will not play. Had this problem a month ago. It's Firefox because I have no problem using MS Edge which I hate.

cannot open or delete emails on google mail and youtube videos will not play. Had this problem a month ago. It's Firefox because I have no problem using MS Edge which I h… (read more)

cannot open or delete emails on google mail and youtube videos will not play. Had this problem a month ago. It's Firefox because I have no problem using MS Edge which I hate.

Asked by puhpow66puhpow66 2 months ago

Answered by Kiki 2 months ago

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  • Locked

Why does "Delete cookies and site data when Firefox is closed" keep getting set randomly?

Periodically I open Friefox and all my cookies have been deleted. I go into settings to find "Delete cookies and site data when Firefox is closed" has been checked (NOT … (read more)

Periodically I open Friefox and all my cookies have been deleted. I go into settings to find "Delete cookies and site data when Firefox is closed" has been checked (NOT BY ME!) again. This is very annoying as I then have to log into all my websites and go through 2FA. This is annoying to the point that I am posting on this site for help. Next step is find a new browser that doesn't screw up my work-flow randomly for no reason.

Asked by Will Totten 5 months ago

Answered by Denys 5 months ago

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steps to saving bookmarks has changed

recently, if i attempt to bookmark a URL, the dialog box to choose which folder to save to no long appears....the bookmark is automatically saved to the last folder used.… (read more)

recently, if i attempt to bookmark a URL, the dialog box to choose which folder to save to no long appears....the bookmark is automatically saved to the last folder used. i discovered that i can copy the url, open manage bookmarks, and paste into the desired folder...however.... I would like to change this back to allow me to choose from that dialog box. any assistance is greatly appreciated. thank you

Asked by dmtroisi 5 months ago

Answered by Denys 5 months ago

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Видео в полноэкранном виде

Здравствуйте. При воспроизведении видео на каком либо сайте в полноэкранном виде не скрывается панель задач виндовс. На других браузерах работает как надо. Менял где толь… (read more)

Здравствуйте. При воспроизведении видео на каком либо сайте в полноэкранном виде не скрывается панель задач виндовс. На других браузерах работает как надо. Менял где только можно, даже в безопасном режиме также. Как её можно убрать?

Asked by bigdoomer26 5 months ago

Answered by bigdoomer26 5 months ago

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Updated Firefox, add-ons lost

Hello, Today I updated to Firefox 143.0.3. When done (most of?) my add-ons were gone, in particular all my add blockers, facebook container, etc. Also, my search engin… (read more)

Hello,

Today I updated to Firefox 143.0.3. When done (most of?) my add-ons were gone, in particular all my add blockers, facebook container, etc. Also, my search engine defaulted to Google (yikes!)from Duck Duck etc. I am very specific about trying to block all ads, trackers, etc and avoiding all Google products. Other things stayed the same like cookies preferences.

Is this done by design? Is there a file somewhere that still has all my add-on info, that I can restore.

I really would give up on browsing if I am forced to see ads all the time.

Thank you! Petrus Martens

Asked by pmartens 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

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Bug Infection

I have picked up some bug(s) on my Firefox that I cannot figure out how to get rid of. With a Firefox ID I have warnings of 3 Trojan Virus detected, Virus detected, hard … (read more)

I have picked up some bug(s) on my Firefox that I cannot figure out how to get rid of. With a Firefox ID I have warnings of 3 Trojan Virus detected, Virus detected, hard drive infected, secure data notice and system alert. I also got a warning that my McAfee protection had expired which is very strange. Since switching over in 2010 from Windows to Linux I have never had protection of any kind and unlike Windows have never had a single problem. In addition when I was using Windows the protection that I had was never McAfee. I suspect that these warnings are not from Firefox given the misprints, spelling errors and the poor English. It is likely phishing from some third world country. How do I get rid of this obvious garbage permanently? Many thanks! Kris

Asked by circumnavigator15 2 months ago

Answered by James 2 months ago

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Unable to log into Google account after latest update

While I am able to log into my Google account in Chrome, I am unable to do so in Firefox after the latest update. Whenever I try, I am redirected to the attached support … (read more)

While I am able to log into my Google account in Chrome, I am unable to do so in Firefox after the latest update. Whenever I try, I am redirected to the attached support page, which asks me to delete cookies and cache contents. Deleting those does not help.

Please help!

Asked by altquixote 5 months ago

Answered by altquixote 5 months ago

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Display problem following the update

Hello, Since the update on 24 June 2025, bookmarks are displayed in black text on a black background. Is this normal? If not, how can I resolve the issue? I had set it to… (read more)

Hello, Since the update on 24 June 2025, bookmarks are displayed in black text on a black background. Is this normal? If not, how can I resolve the issue? I had set it to dark mode, but even when I switched back to light mode, nothing changed. I would appreciate help from the community or Mozilla if anyone has a website address to contact them. Have a nice day.

Asked by Looping 5 months ago

Answered by Looping 5 months ago