منتدى دعم ”Firefox“

Been perfect for years. However, recently (2/3 months) when attempting to make a purchase online using my normal bank debit card, I am sometimes asked for verification. On entering the "Correct" details and the "Correct" PIN sent to me by my bank, the verification will not work. I have had several long conversations with my bank who have established nothing is wrong either with my banking or their system. Their investigation shows the problem lies with my browser ie. "Firefox". This is causing me untold misery and prevents me purchasing online with my bank. I have no idea how to find the issue or certainly how to fix it. Otherwise my pc is working just fine. Windows 10. I really hope you can throw some light on this. I suspect it has occurred since a Firefox update was installed!!!! William Burns

Hello, After the last update (September 2023), I've been having issues with in-game ads being blocked, even with exceptions added and Advanced Tracking options turned off.

I got them to work for a couple of days, but now they're being blocked again. I've cleared cache & cookies, restarted Firefox, reset permissions, all have not helped.

Please advise!

I'm using Windows 10 on an HP PC screenshot of website permissions included

I do know know if you even understand what i am trying to say here but ill try my best lets say i am in Facebook on Firefox and i am typing something. Sometimes when i an typing a pink bar comes up at the bottom left of the screen? not sure if it Firefox or windows but sem to come up only in Firefox. Recently comes up a lot

When searching queries, this error will come up; however, when searching full length URLs it works and sends me directly to the website. I've looked through the Q/As and they all recommend clearing cache/cookies and messing with the history settings to resolve the problem. However, after doing all that and messing with other settings I cannot seem to understand why this started to happen.

When in private browsing mode it works fine and I can ask whatever and I receive all the possible websites to click on. It's just on normal browsing that I receive the error message. Am I going to need to just uninstall Firefox and reinstall to fix this? Or maybe there's something else I can try out. Thanks!

Error in Question: The page isn’t redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies.

Watching videos on Twitter/X doesn't seem to work too well on Firefox. I don't have an account, but I sometimes have to watch a clip on the site. The problem is that you cannot skip the video i.e. you cannot move the dot that shows where you are on the video; you have to watch it from the start, till the end. You cannot also change the volume, apart from clicking on the "mute", so technically here you have the options of full sound and no sound. Twitter has always worked perfectly on the Microsoft Edge that came with the Windows on this desktop PC (bought in fall 2020).

After upgrade to Firefox ESR 115.3, receive pop-ups of "Alert - Please authenticate to the token "ActivID ActiveClient 1". How to do so depends on the token (for example, using a fingerprint reader or entering a code with a keypad)." Firefox ESR 115.3 is installed on Windows 10 (22H2). ActiveClient 7.1.0 is used with SCR33x USB Smart Card Reader and US Government issued CAC (Smartcard) for authentication to different web sites. Some authentication actions complete by merely clicking OK on the pop-up alert. However, at least one web site (a tenable.sc site using authentication integrated with Active Directory) fails to authenticate and displays a Sign In requesting Username and Password. The only way to complete login (passwords are not permitted and smartcard authentication is required): In Privacy & Security > Certificate Manager > Authentications Decisions + delete the listing of the host name for the tenable.sc server. Close Firefox browser. Open Firefox browser and select the tenable.sc web site (it is an internal URL). Acknowledge the pop-up. A dialog box is displayed to select the certificate from the Smartcard. Authentication is successful and site is usable for that session; however, after browser is closed, inability to authenticate with SmartCard with future sessions unless the host name is deleted from the the Authentication Decisions. The SmartCard Reader is loaded in Privacy & Security Device Manager as ActivCard7.1 using the acpkcs211.dll from HID Global. Prior to upgrade to Firefox ESR 115.3 (from ESR 102.15); the pop-up did not appear for any of the CAC enabled web sites and login to the tenable.sc server correctly used to the smartcard certificate without requiring deletion of the hostname from authentication decisions.

Just recently I was able to click on a notification and it would add a tab to Firefox and go to the URL in the popup. For some reason it stopped working. Any ideas on how to fix this?

I've been looking for help for a week now as to what happened to my ability to print from Firefox? Everything was fine until last week with the update. It's not my printer as I am able to print from other browsers. I've tried uninstalling and reinstalling. Trying to clear saved printer setting per Troubleshooting advice. I even deleted it from my computer to try and get an earlier version but it keeps bringing me back to the latest version that does not work. The worst part was I was trying to back up my computer (restore point) to an earlier date my Webroot was not allowing me to do that I I could not get that turned off. I called the Geek squad who remoted in and made things worse. She somehow deleted my ONLY restore date there. So for a week I have been trying to find help. You are my last resort before I switch to another browser. I work from home so this is not convenient, as I print often. Switching browsers just to print is wasting time (I don't like the other browsers). HELP!

"Why does Firefox on my Windows 10 PC consistently load 'https://onlinebinoculars.com/' much slower compared to other websites, causing delays in accessing important information about binoculars and optics?"

Updated to FF118 last night. Win 10.

Previously I started FF with -no-delevate to allow dragging of URLs to the desktop. In FF118, this switch no longer works.

Any solutions?

Right click on any link in Facebook asks for me to shutdown Firefox to open a new page. What is causing this? The same thing happens if I am in Thunderbird or Betterbird. It's OK to open a new tab but not restart Firefox.

我原来有一个mozilla账户，于 ⁨8/27/2022⁩注册，邮箱是934101587@qq.com,我9/30/2023想在firefox android登录这个账户，用934101587@qq.com，但是却注册了一个新的账户，无法登录我原来的账户，我现在的诉求是，恢复我原来的旧帐户，不需要新账户

"I used to have a Mozilla account, registered on August 27, 2022, with the email address 934101587@qq.com. On September 30, 2023, I tried to log in to this account on Firefox Android using 934101587@qq.com, but inadvertently created a new account. I am unable to access my original account. My current request is to recover my old account; I do not need the new account."

I want to use my 'esmail.hematdoost@gmail.com' instead of current 'hematdoostemail@gmail.com' on my firefox account, but it says that this account has already been confirmed by another user and it has a data breach, apparently on linkedin. I do not understand. both emails belong to me but I cannot use it as secondary email on my firefox!?

I've built up an extensive library of very important bookmarks in firefox. Last week, I needed to clean my computer and deleted not the bookmarks, but the "downloads" folder of random PDF's and other documents. Now, my bookmarks are all gone and I've taken all the mozilla steps to recover them to no success. I can't even find any browsing history to revisit the sites and create a new bookmark list. Is there a way to access my previous history and bookmarks?

We are having issues with the new updates 118.0.0 and 118.0.1 on Windows 10.

We believe the advanced tracking protection is blocking some of the resources from loading in our application Banner who is provided by Ellucian. We have used a group policy to block Firefox from updating until we are able to resolve this issue.

We attempted to add the Enhanced Tracking Protection exception list but that did not work.

Are you able to provide us with a group policy that we can turn off advanced tracking protection for that one site?

Or are you able to provide us with some assistance with the next steps?

When I click a link in a Gmail msg, it opens in the same tab as Gmail. The default for Firefox is supposed to open a link in a new tab. I don't want to lose the open Gmail tab when I open the link. How can I change the behavior so the link opens in a new tab?