Showing questions tagged: اعرض كل الأسئلة
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Print <ctrl-P>... Preparing Preview hangs

I'm running v100.0.1 (64-bit) on Win10. I've seen others report this problem but haven't found a fix listed anywhere. <Ctrl-P> or Menu->Print results in the sa… (read more)

I'm running v100.0.1 (64-bit) on Win10. I've seen others report this problem but haven't found a fix listed anywhere. <Ctrl-P> or Menu->Print results in the same problem. The print overlay starts up (say Print in top right corner), spinning wheel above Preparing Preview in the center of the overlay... Never ends. I have to Esc to get out of it. Happens on any page. Print dialogue works fine on same pages with Chrome and Edge.

Asked by Bryan 1 year ago

Answered by Bryan 1 year ago

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Firefox 104.0.2 arbitrarily freezes (Ubuntu 22.04)

I upgraded to Ubuntu 22.04 recently. Since then Firefox 104.0.2 (64-bit) has been arbitrarily freezing; sometimes i have to restart the computer while most of the times I… (read more)

I upgraded to Ubuntu 22.04 recently. Since then Firefox 104.0.2 (64-bit) has been arbitrarily freezing; sometimes i have to restart the computer while most of the times I am able to kill the Firefox main process and restart Firefox.

The freeze occurs when i try to save a Web page; i don't see any "logic" as to which Web pages cause Firefox to freeze. It seems totally arbitrary.

I clear my downloads list everyday (sometimes more frequently than that) and clear cookies & cache everyday.

I have selected "no proxy" by default, in 'Connection Settings'.

This never happened until after i upgraded to Ubuntu 22.04.

I've browsed the support pages and don't find anything relevant to my problem. If I'm overlooking something, I apologize in advance!

I have attached a 'screen capture' image of Firefox processes just before i killed the main process.

Thanks in advance for any suggestions. Ramki

Asked by moccsha 1 year ago

Answered by jonzn4SUSE 1 year ago

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File upload dialog not appearing

I'm running Firefox 99.0.1 on Ubuntu 22.04. Recently (I think since I updated to Ubuntu 22.04 about a week ago), Firefox has been refusing to show me file upload dialogs.… (read more)

I'm running Firefox 99.0.1 on Ubuntu 22.04. Recently (I think since I updated to Ubuntu 22.04 about a week ago), Firefox has been refusing to show me file upload dialogs. When I click a button that's supposed to give me one, nothing happens.

This has been happening with: - The "attach files" button in Gmail - A file upload button on Gradescope (website for managing homework assignments) - File -> Open File... and Ctrl+O.

Dragging and dropping a file onto an email in Gmail does attach the file -- it's just that the button doesn't work.

I've tried restarting, and I've tried running Firefox in Troubleshoot Mode -- so far nothing has fixed the problem. What else should I do?

Asked by allispaul 1 year ago

Answered by jonzn4SUSE 1 year ago

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Firefox keeps freezing

I was directed here from Mozilla Connect. Since the update a few days ago, my Firefox browser keeps freezing permanently. It seems to happen mostly when I interact with G… (read more)

I was directed here from Mozilla Connect. Since the update a few days ago, my Firefox browser keeps freezing permanently. It seems to happen mostly when I interact with Google Search (sometimes just loading Google will cause it) but it does happen occasionally on other sites. When it freezes this way, the only fix is to End Task and reload. It will successfully reload to the state it was in just a few seconds before freezing. I'm on Windows 10. I keep everything (OS, browsers, etc.) up to date, so I doubt that would be a factor. I wonder if there could there be an issue with a Google-based script (hence it occurring on other sites)? I don't know how I'd test for that.

Asked by Jarieスイセン 10 months ago

Answered by Jarieスイセン 10 months ago

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Firefox doesn't remember the youtube login

I had the same problem like the link below when I use firefox. https://www.reddit.com/r/firefox/comments/tjxh7s/videos_freeze_when_window_isnt_in_focus/ So, did what th… (read more)

I had the same problem like the link below when I use firefox.

https://www.reddit.com/r/firefox/comments/tjxh7s/videos_freeze_when_window_isnt_in_focus/

So, did what the instruction says and it solved the problem regarding discord.

But, since I changed that setting, firefox doesn't remember my google login or dark skin settings of other websites (it was always automatically logged in when I use YouTube. Not like it remembers the password).

How can I solve it? I resetted firefox multiple times.

Asked by bgh1234554 1 year ago

Answered by FredMcD 1 year ago

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Firefox slow to boot [Arch Linux]

Hi, so I recently installed arch Linux and want to use Firefox as my browser. However ever since I installed it, it takes a long time to launch the program. It consistent… (read more)

Hi, so I recently installed arch Linux and want to use Firefox as my browser. However ever since I installed it, it takes a long time to launch the program. It consistently takes just over 26 seconds to launch. After it's open everything works fine besides that. Also when I launch Firefox from the terminal I get this message "ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. Missing chrome or resource URL: resource://gre/modules/UpdateListener.jsm Missing chrome or resource URL: resource://gre/modules/UpdateListener.sys.mjs" I have been looking at some help threads but I can't make sense of what they are talking about. Hopefully this makes some amount of sense to you.

Asked by ashley92508 1 year ago

Answered by ashley92508 1 year ago

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Video lagging

Hello, I have issues with Firefox developer version for couple months now, when I play videos, like youtube, or other sites they constantly lag. They play for like 1min a… (read more)

Hello, I have issues with Firefox developer version for couple months now, when I play videos, like youtube, or other sites they constantly lag. They play for like 1min and lag, continue for another 2min then lag etc etc. (even short videos on twitter lag). It was not like that before and I don't have this problem in other browsers. Does anyone know what can be the problem here? Thanks

Asked by nicaya 1 year ago

Answered by Bithiah 1 year ago

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How do you identify the process id of a specific tab

Hi, I have scoured the web and can't seem to find a solution to this. Either firefox doesn't support this feature or I haven't looked enough. How can you identify the… (read more)

Hi,

I have scoured the web and can't seem to find a solution to this. Either firefox doesn't support this feature or I haven't looked enough.

How can you identify the pid of a tab in firefox? There isn't a tab in the task manager that shows this, like with chrome, opera, and edge.

I'd appreciate any help.

Thanks

Asked by dpma123 1 year ago

Answered by cor-el 1 year ago

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can't access the Microsoft Office website

After I log in to the Office and try to enter Word online (https://www.office.com/launch/word?auth=1) , I am constantly redirected to the home page , (https://www.office… (read more)

After I log in to the Office and try to enter Word online (https://www.office.com/launch/word?auth=1) , I am constantly redirected to the home page , (https://www.office.com/?trysignin=0). I already deleted cookies and add-ons, reinstalled firefox

Asked by danil_mazur 1 year ago

Answered by danil_mazur 1 year ago

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website will not open

I'M trying to open Realtor.com and I get this message: Application error: a client-side exception has occurred (see the browser console for more information). Can't seem … (read more)

I'M trying to open Realtor.com and I get this message: Application error: a client-side exception has occurred (see the browser console for more information). Can't seem to fix it. Can you help?

Asked by wduerig 1 year ago

Answered by cor-el 1 year ago

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Firefox hangs on google search V 100.0

When using built in search (google default) -- browser stops responding. Shows Firefox new tab background when loading the search. Issue resolves on Firefox close and re-… (read more)

When using built in search (google default) -- browser stops responding. Shows Firefox new tab background when loading the search. Issue resolves on Firefox close and re-open. Paste and go, creating new tabs also fail with same 'new tab background' displayed. Issue is intermittent but appears often, at least 4-5 times a day.

Tested same sample search with google chrome in same time period, no issue.

Issue appeared around the V99 update. Fix would be greatly appreciated - exiting and re-opening browser, dropping all tabs to reload is a serious usability issue.

Asked by dan.baldewicz 1 year ago

Answered by cor-el 1 year ago

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Video not working for certain sites

I recently got a new computer, and in trying to get all my old accounts and what not synced up, I noticed that Twitter videos weren't playing for me and giving me a gener… (read more)

I recently got a new computer, and in trying to get all my old accounts and what not synced up, I noticed that Twitter videos weren't playing for me and giving me a generic "The video could not be played", which was odd and annoying, but not the end of the world. I then went over to Twitch and got the "Your browser encountered an error while decoding the video. (Error #3000)". Meanwhile, Youtube works perfectly fine.

I tried clearing cache/cookies, tried on incognito mode in case it was an issue with one of my extensions, all to no avail - when I swapped over to Edge just to check if it was a computer issue versus a Firefox issue, both sites functioned in Edge just fine. Is there anything else I can try troubleshooting in Firefox to see what's causing this short of trying to uninstall/reinstall again?

Asked by lolarayyy 10 months ago

Answered by jscher2000 - Support Volunteer 10 months ago

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Log into Microsoft OneDrive on the web no longer works

I have Firefox 100.0.1 on my Mac desktop, and Firefox 100.0 on my MacBook Pro laptop. I can no longer access my Microsoft OneDrive account via the web on my desktop, but … (read more)

I have Firefox 100.0.1 on my Mac desktop, and Firefox 100.0 on my MacBook Pro laptop. I can no longer access my Microsoft OneDrive account via the web on my desktop, but I still can do so on my laptop. I have gone through your posted troubleshooting steps for Firefox on my desktop, to no avail. How do I get my desktop back to version 100.0 so it will work again? I can access my OneDrive account via the web on my desktop when I use the Safari browser, so the issue is definitely with Firefox version 100.0.1, and not with my desktop.

Asked by lalucher6 1 year ago

Answered by FredMcD 1 year ago

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Firefox saving to /run/user/1000/docs

This morning there was an Ubuntu software update and afterwards Firefox wouldn't work, it just opened and hung without ever connecting to a website. So I uninstalled, pur… (read more)

This morning there was an Ubuntu software update and afterwards Firefox wouldn't work, it just opened and hung without ever connecting to a website. So I uninstalled, purged and reinstalled from Ubuntu Software and everything seemed ok. However, whenever I now try to save something, for instance images, the save to directory will default to /run/user/1000/docs even though I have my downloads folder selected in settings. I can change to the directory I want to save to and it will save there, but when I next save something it will again want to go to the /run/user/1000/docs folder. Further, I find that a copy of anything I save has also been saved into that folder, creating a new sub-directory to do so. I tried clear data in settings but that didn't delete those files and they are protected in file manager so I can't delete them myself. This will fill my hard drive pretty quickly as well as being really annoying having to change the save directory every time. What can I do to rectify this? I've now got version 96.0 (64 bit) installed.

Asked by paulhurford 1 year ago

Answered by jonzn4SUSE 1 year ago

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Issue with most Google sites on Firefox v100 64bit

I can log into GMail via our SSO just fine, however after a few minutes I see the "error connecting for X-minutes" bar. I try to force refresh the site and every time I … (read more)

I can log into GMail via our SSO just fine, however after a few minutes I see the "error connecting for X-minutes" bar. I try to force refresh the site and every time I get the bellow error. This is also happening when I am using Firefox Troubleshooting mode, to see if maybe it's a plugin/extension causing this issue, but it's not.

Secure Connection Failed

An error occurred during a connection to mail.google.com. SSL peer reports incorrect Message Authentication Code.

Error code: SSL_ERROR_BAD_MAC_ALERT

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by scriptguru1701 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Copy-pasting of files not working in Ubuntu 22.04

Hey there, Intro: I recently switched to Linux and (because Brave is so broken) also to Firefox and I am liking it so far. Problem: Unfortunately I can't copy-paste fil… (read more)

Hey there,

Intro: I recently switched to Linux and (because Brave is so broken) also to Firefox and I am liking it so far.

Problem: Unfortunately I can't copy-paste files from Ubuntu Files (Nautilus) to Firefox (I tested image files and also sounds files, neither is working).

Test with Firefox: 1. Download a random photo (e.g. from Unsplash) 2. Select the file and hit ctrl + c in Files/Nautilus 3. I go to the clipboard inspector 4. I hit ctrl + v 5. The image does not show up in the output (see screenshot)

Test with Brave: 1. Do the same as above 2. The image does show up in the output (see screenshot)

Notes: - I am using Linux Ubuntu 22.04 with Wayland - Firefox Version 107.0 (64-bit) for Ubuntu Canonical - 1.0 - I have no extensions installed - I am not using the snap version (so I can scroll smoothly) ... I think I used apt-get install but not 100% sure

Asked by Stephan 10 months ago

Answered by Stephan 10 months ago

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Google search stops working

Hello! After updating to the latest version of Firefox (100.0.2, 64-bit), I notice that Google search stops working every now and then. By stops working, I mean I can't u… (read more)

Hello! After updating to the latest version of Firefox (100.0.2, 64-bit), I notice that Google search stops working every now and then. By stops working, I mean I can't use their website https://www.google.com or search using Firefox's address bar or search bar. Searching with other search engines like Bing is working normally. In order to get Google search working again, I have to close and restart Firefox. However, after some time, it stops working again. How can I fix this problem?

Asked by frankT68 1 year ago

Answered by cor-el 1 year ago

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Multiple settings are greyed out

Hi, I'm having a problem with my Firefox where it doesn't let me change some of my settings. This is my home PC and I've already tried running Firefox as admin and the se… (read more)

Hi, I'm having a problem with my Firefox where it doesn't let me change some of my settings. This is my home PC and I've already tried running Firefox as admin and the settings are still locked. I have reset it many times and haven't installed any extensions. I can't find anything online about this.

Asked by enziqo 1 year ago

Answered by enziqo 1 year ago

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WidevineCdm plugin has crashed

Whenever I attempt to access DRM content such as netflix or spotify I am notified that the WidevineCdm plugin has crashed. I'm running firefox version 101.0.1 on Kubuntu … (read more)

Whenever I attempt to access DRM content such as netflix or spotify I am notified that the WidevineCdm plugin has crashed. I'm running firefox version 101.0.1 on Kubuntu 22.04, I am running the debian package release, but I had this issue with the snap version too. I've submitted crash reports, but they're all "EMPTY: no crashing thread" (https://crash-stats.mozilla.org/report/index/20af09a5-6bc4-4719-9242-38f5c0220614 here's one).

Asked by mason.gulu 1 year ago

Answered by mason.gulu 1 year ago

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Cloudflare Problems...again

Just recently, I've been having problems with websites run by Cloudflare. Whenever I attempt to access ANY website that is operated by Cloudflare, I'm often presented wit… (read more)

Just recently, I've been having problems with websites run by Cloudflare. Whenever I attempt to access ANY website that is operated by Cloudflare, I'm often presented with a blank page, or a Firefox error message. Sometimes I'm even presented with the DDoS protection error, even though my computer is clean having being scanned by Kaspersky and Malware Bytes.

I reiterate this and say that it's only Cloudflare sites that are causing problems. Very occasionally they will work for up to an hour or so but most of the time it is error messages or blank pages. Interestingly, other web servers such as Amazon, OVH SAS and Akamai all run with no problems so I wonder what is Cloudflare's problem? Is this something to do with my browser or the web hosting services?

Asked by ichigatsusayonara 1 year ago

Answered by ichigatsusayonara 1 year ago