Firefox Community Forum

Hi everyone, I have looked through previous answers and the one suggested changing my mozilla account password, will this still delete data synced to the server? I tried signing out my account but that doesn't delete synced data. I want to keep the data on the computer, just remove it from the data from the server.

When you check the image, you can see two "HOME" entries. This is an issue I discovered after uninstalling and reinstalling the Firefox browser and using Sync.

HOME is my PC, and this image was screenshot on my laptop.

Additionally, the Sync for these HOME entries is not functioning properly. I tested this by opening several sites, and while Sync works well from my smartphone to my PC, it doesn't sync properly from my PC to my laptop.

Does anyone know how to solve this problem? I tried rebooting my PC, but it didn't work out.

I see a list of the my seven devices that use FireFox in the Connected Services list. I want to restore the data from my old phone onto my NEW phone. However, there doesn't appear to be a way to sync only the data from the old phone. When it syncs, it get the data from one of my 4 PCs. Can I select a data set to restore to my new phone?

Hi,

Today when I powered on my pc and opened up firefox all tabs were lost.

I have the option to retain tabs when opened up enabled.

I could not find them anywhere, so I had to search opened tabs from the other synced devices and click on each of them, and create again all the tab groups.

This is a big problem if randomly all the tabs can get lost, am I doing something wrong?

Another thing : I thought that when I create groups of tabs, and save them I coul retrieve them across all my synced devices, but the other devices can not see those groups, is this a normal behaviour?

Thank you

Hi,

This has been brought up before, but not with this exact question (not that I could find, at least).

I understand that cookies cannot be synced across devices, but this is not what I am asking for. Is there a way to make firefox sync the list of exceptions? Meaning, only the specified website URL and its status, not the cookies from these sites.

I love Firefox for Mac, but, on iPad and iPhone, it's impossible to use extensions such as Winger to save tabs. Too many times, I've lost 100 to 200 tabs at once, and so I switched back on iPad and iPhone to Safari. I never had a problem with Safari's built-in window-tab saver on iPad and iPhone but lost thousands of tabs on Mac, hence my move to Firefox on Mac.

On Firefox on Mac, when I click on Firefox View, I can view tabs from other devices, but there's no way to copy multiple tab links at once (you have to go one by one). If I ever were to shift back to Firefox for iPad and iPhone, does anyone know of a way to easily save 100 to 200 tabs from these devices?

I would rather use Firefox because I can't stand how Safari opens links from outside Safari, forcing the use of some new default window over the named window I already have open. It's so much work to micro-manage this browser.

Thank you kindly and enjoy a super day!

Dear Mozilla Firefox Support,

I am seeking clarification and assistance regarding saved login details that appear in my Firefox browser, both on my laptop.

The situation is as follows:

At some point in the past, I mus thave attempted to access the Plenty of Fish (POF) dating site via the app on my iPhone. Alhtough not presently active, my iCloud account shows a history of the app being downloaded, and stored in the cloud.

I do not recall ever completing an account setup or using the service, but when I check Firefox on my laptop, I can see a username and password saved under Privacy & Security settings for POF.

I am trying to understand whether these saved credentials could have been synced between my iPhone and my laptop at the time of the attempted registration, meaning that they were stored automatically even if I did not intentionally log in on my laptop.

My specific questions are:

Do the Firefox saved logins on my laptop and my iPhone interlink automatically if Firefox Sync is enabled? (i.e., would login data entered on my phone app/browser be stored in the Firefox passwords list on my laptop?)

Is it possible to determine whether the saved username/password for POF was stored via the iPhone app/browser rather than being typed directly on the laptop?

I belive that if login attempts fail due to a non-existent or corrupted username/password, Firefox still store the login attempt details (username and password) even if the login itself did not succeed, can you confirm this? Is there a way of telling which it was failed/sucessful

This is a sensitive and personal matter, and I would greatly appreciate your guidance and any clarification on how Firefox may have stored or synced these details.

Thank you for your support.

Kind regards, A

My computer died today due to water damage, which means I can't turn it back on again. I got a new computer, I've looked all over the Firefox support websites, and can't find a solution as to how to get all of my Firefox data onto this new computer. I tried the profile page, but it looks like a profile for my old computer's Firefox never even existed. I have no idea where to find any of my old data.

I can see no way to download passwords or bookmarks on my android phone, so I can email them to myself, open on my PC and add them to PC Firefox. I have signed in to the same account on both devices, and turned sync on on both devices. I receive no passwords or bookmarks on the PC. I had to re-install Windows 11, and now I cant get my passwords or bookmarks onto my PC.

Cannot take screenshot of passwords on android - screenshot is blank.

XUL Runner platform version 129.01 is not compatible with 129.0 miniversion 129.0 maxversion 129.0 When this happened at first I did not have the use of Firefox. I then went to Firefox and down downloaded Firefox and started over. Then I went to go to my bookmarks and could not find them, bummer. Now I still get this XUL Runner message ??????? email guybrochu@yahoo.com

Running Win11 on desktop PC. Sync option offers QR code to scan but Firefox on android does not have sync scan option on settings. Despite instructions to contrary, that option is not listed on mobile. Yes I'm logged in and yes I have synced previous versions of firefox

Hi there, I just got a new work laptop and tried to sync my firefox browsers so I could keep my passwords and bookmarks from my old laptop. Unfortunately I forgot my password, so I had to reset it on my new device. I logged in again on my old laptop but it's still not syncing or updating the bookmarks on the new laptop. Is there any way to move my bookmarks and passwords over to my new laptop? Thanks!

Hi I have used two computers for different purposes and places, but have had the same account with passwords synchronized on both machines. I would like to synchronize everything - especially bookmarks and payment methods - on the machines. My question is: what happens if I 'just' set synchronization active in all sections on both machines? Is one of the machines considered the 'master' machine, so its 'content' is synchronized to the other, so that content that was not on the 'master' machine is deleted? Or is everything preserved, so I have all content from both machines on both machines? Where can I possibly find more detailed information about this? Thanks in advance.

For years I had my Firefox sync working fine between Win10 PC, Android and several Win10 laptops. However yesterday I installed Windows 11 on the same PC I have Windows 10 (bought new disk) just to have a fresh install. Started with installing firefox - and here when problems begin. It couldn't let me log in into Sync, I was being immediately logged out ("Account disconnected"). Somehow I managed to log in, but then all my previous data was erased (passwords, bookmarks). I thought ok, maybe later it's gonna sync. Started installing extensions, saved one password. When trying to sync tabs with Android phone it didn't work, it couldn't see any tabs (but it could share tabs between devices!). On Android I still have old passwords and bookmarks saved, same as on old Win10 (on which I got logged out). Alright - it didn't sync after restart so I removed Firefox profile on machine, started again with logging in - and it synced only ONE password that I saved previously on same Win11 machine, with extensions I freshly installed back then. So it saved to sync improper data, forgetting about old? Logged out from all of my machines in Firefox Account. Now I'm back to my original machine on Windows 10. And what? I can't log in! Same error as on Win11 after install - "Account disconnected". Checked about:sync-log and found error logs - pasted into "Troubleshooting information" of this post.

Thanks

Dear Mozilla Support Team,

I recently had to reset my Windows operating system. After reinstalling Mozilla Firefox, I attempted to sign in to my Firefox account. Unfortunately, I had forgotten my password and had to reset it. Although I successfully signed in after resetting my password, none of my previously synchronized data, including passwords and bookmarks, appeared.

I had performed a synchronization before the reset, so I expected my data to be restored upon signing in. However, this did not happen, and I am now unable to access my important passwords and bookmarks. Could you please assist me in recovering my data? I rely heavily on this information for my daily activities and would greatly appreciate any help you can provide.

Thank you for your support.

Best regards,