Adding A secondary Email Account

When attempting to update my Mozilla account from my Firefox settings, I was unable to add my secondary email address because of an error message stating that the seconda… (read more)

When attempting to update my Mozilla account from my Firefox settings, I was unable to add my secondary email address because of an error message stating that the secondary email account exists...

Repeating this action in case of a bug resulted in being locked out of that particular window.

I have no idea what that error message means, nor how to circumnavigate it. Please help!

Thanks, MGB

Asked by MG B 1 day ago

Video audio pops loudly when a navigating or fullscreening

Whenever I navigate in a video or go fullscreen on YouTube there's a painfully loud crackle, I use the site frequently so I'd appreciate a fix because it's very painful f… (read more)

Whenever I navigate in a video or go fullscreen on YouTube there's a painfully loud crackle, I use the site frequently so I'd appreciate a fix because it's very painful for my ears.

Asked by GIRGHGH 1 day ago

Autoscrolling at chord sites not working

Hi, I got a new laptop recently and ever since then I've been experiencing this problem. Websites like https://tabs.ultimate-guitar.com or https://ukutabs.com offer the… (read more)

Hi, I got a new laptop recently and ever since then I've been experiencing this problem. Websites like https://tabs.ultimate-guitar.com or https://ukutabs.com offer the option to autoscroll, so that you can play your instrument without having to pause your playing and scroll further yourself. This feature hasn't been working for me ever since I got my new device and since it's various sites, I suppose the problem must be in the browser itself, I just can't figure it out. In the case of Ultimate Guitar, when I click autoscroll, it does move slightly, once, but then stops again, and you'd miss the movement if you're not paying close attention. I can switch between various speeds on this site as well, but it doesn't do anything. In case of Ukutabs, there's not even any kind of response from the site when I click the option. I tried turning on and off Firefox settings concerning autoscrolling and smooth scrolling, but nothing solved my problem.

Thank you for your time and energy, everyone!

Asked by czmeff 2 days ago

PR_END_OF_FILE_ERROR

I have been receiving the following error code 'PR_END_OF_FILE_ERROR' on several website on my Firefox browser. Sometime, not all the time, I get the same error message w… (read more)

I have been receiving the following error code 'PR_END_OF_FILE_ERROR' on several website on my Firefox browser. Sometime, not all the time, I get the same error message while trying to use YouTube, while other times the site loads but says that I am offline and no internet connection. I have done all of the fixes that they say to use online and nothing seems to work. YouTube will occasionally work but none of the thumbnails will show up. Then there are other site that work fine.

Asked by reven2574 7 hours ago

Last reply by cor-el 6 hours ago

Network Printer Untrusted

When I have to change a setting on my LAN printer, an HP, I should be able to access its built-in settings module. Firefox will not let me access the printer because it … (read more)

When I have to change a setting on my LAN printer, an HP, I should be able to access its built-in settings module. Firefox will not let me access the printer because it doesn't have a trusted certificate.

So I get a blank page with the message: "we could not verify the certificate: reason = untrusted" and doesn't give me any options. In versions past, I recall an option to connect anyway if I trusted the site.

If there is a setting that lets me enable the option to continue anyway, where is it? Alternately, is there an exception list, perhaps by IP address, that will allow the browser to connect? Perhaps another solution?

I can't be the only one who is encountering this issue.

Thanks,

Ed

Asked by ed9213 1 day ago

OneNote Web Clipper not available for Firefox. Why?

I find that OneNote Web Clipper extension is not available for Firefox now. I'm sure it used to be. Why is it not available and is there a workaround to be able to use it… (read more)

I find that OneNote Web Clipper extension is not available for Firefox now. I'm sure it used to be. Why is it not available and is there a workaround to be able to use it still in FF? Windows 11.

Asked by rafikiphoto 1 day ago

Last reply by James 1 day ago

middle clicking bookmarks automatically switches to the new tab even with the setting disabled

I would like to know how I can middle click with my scroll wheel to open a bookmark in a new tab, but not be dumped straight into that new tab. I like opening multiple ta… (read more)

I would like to know how I can middle click with my scroll wheel to open a bookmark in a new tab, but not be dumped straight into that new tab. I like opening multiple tabs at once before going into them.

Asked by GIRGHGH 1 day ago

clearing cookies

Is there a Firefox setting that automatically clears cookies? When I turned my computer on, it had been cleared of cookies since the last time I had it on a few hours ago… (read more)

Is there a Firefox setting that automatically clears cookies? When I turned my computer on, it had been cleared of cookies since the last time I had it on a few hours ago, but I didn't do it. No one else here to use the computer but me. I don't want cookies cleared automatically. How do I change it back to manual? I use Firefox Browser 120.0

thank you

Asked by bbbarb2477 1 day ago

Last reply by bbbarb2477 8 hours ago

Why does my Browser now open items over the top one tabs

I've lost all my open tabs....and I can see them in history, but when I open any historical item,...it loads it over the top of the only open tab I now have...as a result… (read more)

I've lost all my open tabs....and I can see them in history, but when I open any historical item,...it loads it over the top of the only open tab I now have...as a result I only have one tab. Its a mess what have you done?

Asked by derek79 1 day ago

Last reply by cor-el 6 hours ago

Your Directions for adding apps and other items does not match my version of Firefox

I want to add the Bookmarks to my Browser page. The schematic says I need to press the Toolbar button, but on my latest version of Firefox there is no Toolbar button. The… (read more)

I want to add the Bookmarks to my Browser page. The schematic says I need to press the Toolbar button, but on my latest version of Firefox there is no Toolbar button. Then I have another problem with your instructions. I had to Download something called Filelink. It directed me the Preference section on my menu under More Tools. Accept there is no such thing on my version of Firefox. I have to send a video of about 54 seconds to someone via Thunderbird email, so need to know how I'm going to do it.

Asked by gregaryus 3 hours ago

My browser isn't working when I try to search on Google, but an auto-connection does work. I've checked everything out but I can't seem to find the answer.

I don't know what happened because the browser was working fine earlier this morning and I didn't do anything to compromise it. I didn't go to settings and change anythi… (read more)

I don't know what happened because the browser was working fine earlier this morning and I didn't do anything to compromise it. I didn't go to settings and change anything. I suspect someone may have 'hacked in,' if that is still even a 'thing.' I think this because when I try to shut off my internet temporarily someone turns it back on and I usually have to 'fight' with whoever that is to get my internet to go off. I tried to ask google a question I wanted the answer to. That question was, how long does the flu last (because I have it or covid.) I also asked how long does covid last. What happened was that spinning thing where it was continually searching but never going to the site. Can you help, please? Thanks in advance if you can.

Asked by wenrabt 1 day ago

Last reply by Terry 1 day ago

Openingfirefox

When I open firefox it opens on the "success" page it should open on my selected page Yahoo.com this happened after I ran the "refresh firefox" option … (read more)

When I open firefox it opens on the "success" page it should open on my selected page Yahoo.com

this happened after I ran the "refresh firefox" option

Asked by Paul Gritt 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Unable to play amazon prime videos on firefox

I've been unable to play amazon prime videos on firefox for some time now. It comes up with error message 'video unavailable'. I've followed all the advice on amazon webs… (read more)

I've been unable to play amazon prime videos on firefox for some time now. It comes up with error message 'video unavailable'. I've followed all the advice on amazon website and google searches but nothing works. what do i do ? (this is on asus zenbook laptop) I've tried checking for updates on firefox and add ons, restarting Firefox, restarting laptop, clearing cache , checking DRM settings and deactivating proxy servers.

Asked by Rebecca_M 12 hours ago