منتدى دعم ”Firefox“

(SECOND occurrence of this problem; not sure HOW previous instance resolved - my short-term memory ISN'T the best at present!)

Have taken all recommended steps short of completely refreshing (renamed a file titled 'config.json.old' as it was the ONLY one with a 'json' filepath suffix) because I don't want to have to relocate (another) existing session / configured profile by trial & error if avoidable - 'cookies' were removed along with history / cache cleared; reset / deleted related browser registry entries as directed, activated ' Troubleshooting / Safe Mode' contingency and STILL can't download anything (additionally, tried to do so with and without limited-time Malwarebytes web protections).....want to CONTINUE using Version 95 because by ALL indications and from what I'm seeing in Comments, my instincts about newer ones - were sound, WELL-informed.....please advise ASAP? Thanks!

As stated in subject line. FF 95.0.2

Nothing has changed except all fields are blank when I enter and the pw manager is also blank. My passwords and logins under TOOLS is still full.

What happened? I did NOT change any pw or history settings since yesterday - as a matter of fact, I did not change anything except to enter cookies exceptions.

Thank you.

Hi Mozilla Community,

As of a couple of days ago, I've had trouble with my Firefox Extensions. The most apparent one being ads appearing on the sites I browse (I have the Adblock extension installed and active). The extension that reveals the "dislike" ratio on Youtube only works if I disable and then enable the extension, for each video I watch. My entire extensions toolbar seems faulty as well.

I've attached images to illustrate: - Rakuten just appears as a blank box upon clicking it - Video downloader extensions just appear as a white line (doesn't open at all) - Bitwarden (password manager) says "not available in private mode", even though I'm not using a private window

Any help would be greatly appreciated. Thanks, Matt

Bing somehow auto default set as my search engine and i need google as my default. when i drop down menu to change it gives no options, it only says "a browser" with Firefox logo next to it. i need help to fix this issue please! tyia:)

I've been using Elijah Lopez's Matte Black (Red) theme for months. Recently, I think because I added the ClearURLs extension or some other change, certain websites enter some sort of "dark mode" when accessed.

Websites that do this include Twitter, an independent blog, and Youtube.

The website appears normally with the default light theme enabled. In the second photo, the website appears in the "dark mode" with the black Firefox theme enabled.

I have deleted cookies and cache, reinstalled Firefox, and reinstalled Extensions. I think this problem only occurs with dark themes, and nothing else. The moment I change to dark theme, the problem comes back. It is strange because the dark theme was working just fine for months until recently.

How can I keep the dark theme, preferably the same Elijah Lopez's dark theme, while using websites normally and not in this weird "dark theme" style adaptation?

macOS 11.6.1 Firefox 95.0

I had the same problem early this year - when I quit Firefox, it takes maybe 15 seconds or more to actually quit or it doesn't quit at all. So, I have to keep doing a force quit.

There was no solution earlier this year except, I discovered, to completely uninstall Firefox and reinstall - which cleared the problem completely.

Except, over the last 6 weeks or so, the problem has returned.

Before I completely unistall and reinstalll, are there any suggestions to fix the problem, preferably permanently?

Thanks,

i am currently working in Kubuntu 20.04 with Firefox 95.0 (64-bit). I'm not sure how it started but slowly whenever i close a conference (closing a conference includes exiting audio or closing the tab entirely. and this has happened since about a weeks or so), such as google meet and all, Firefox crashes and opens the crash reporter or something. i have reported this several times but I'm not really seeing any fix or causes. if it helps, here is the link for the crash report - One of the crashes i have reported i have two add-on installed- Tab Auto Refresh and Ghostery – Privacy Ad Blocker Do let me know if you require any other information regarding this.

Hello,

I have noticed over the past couple of months that if I accidentally click the big red x in the top-right corner of the Firefox browser, that all of my currently open tabs then close and disappear without any warning.

Firefox used to display a warning dialogue box stating "Warning - you are about to exit Firefox and xx amount of tabs will be closed. Are you sure you want to proceed?"

But recently this warning has been removed and multiple times now I have lost all of my tabs/online work after accidentally clicking the exit button.

Could you kindly re-instate this warning dialogue box because it was extremely useful?

Thanks very much for your help, Tony

Hello, since tooday firefox is consuming all my RAM (12g) in less than 1 min after started running, whole memory is consumed by 1 process (out of 11) without any tabs opened. I am able to close the process without any noticable issues with browser however, the same thing happens each time i open browser again and it makes my pc freeze after 2-3 min. I haven't done any update or installed anything that coud interfere with browser. Version: 95.0 Windows 7, 64bit

Hi all,

Since I switched to Win 10 Firefox constantly crash on my computer.

• Tried fresh install no change
• Tried repair no change
• Switched off extension and then on (one by one) no change
• Deleted cache - History - etc .. :( it worked for only a few days since I did a full scan with Microsoft Defender.
• Since this last crash (as I could not launch Firefox anymore I used shift + click on Mozilla shortcut)I decided to switch off the graphic card acceleration and all the other option in this menu and it seems to help

Could you tell me how to send you the crash report ( I do have 8-10 of them already sent to Mozilla)

Microsoft stream doesn't work (specifically watching a video) , i tried reloading a bunch of times but it still wouldn't work. I went on my phone to the firefox browser and tried to watch that stream on there, but that didn't work either. Please help and thank you. Uploaded photo is what it looked like on my phone

Hello Mozilla community! Merry Christmas!

I have noticed since yesterday (but maybe it is related to the 95.0.2 Firefox update) that Firefox tries to access some weird websites each time it starts.

The websites Firefox tries to access are various (non-exhaustive list):

• itchytidying.com
• jollytestpartying.com
• dateddeed.com
• censusmiles.com
• unpleasantconcrete.com
• pacifyrespirator.com
• (...)

Kaspersky Internet Security blocks all those access attempts and notifies me with a "Download denied" event and a "Probability of unauthorized software download" message (see uploaded image).

I immediately suspected one of my Firefox extensions, so I disabled them all... But the issue kept on occurring. Could Firefox be infected? (I ran Kaspersky Internet Security through my whole PC, and it found nothing ; I did the same with the free version of MalwareBytes ; nothing again).

I find it hard to believe that this behavior is normal and that these alerts are false positives from Kaspersky Internet Security... What do you think guys?

Regards, Jerome.

Firefox will not save ANY new passwords. Some older ones still work. Checking menu->passwords gives 'no logins found'

I use Thunderbird Mail which I had not updated for years. I was starting to get a lot of certificate errors of some emails so I did an update (and set auto update) It's now at 91.4.1. This update broke Thunderbird in that is needed a passwork every time is started, or sent email, or attempted to check the server for emails. Totally unusable. Searches to fix this suggested two files are used, and one post suggested a third file. Suggestions were delete these files and Thunderbird would recreate them. I did, it did and the problem remained. However the third file mentioned in only one post DIDN'T get recreated. From memory the three files were cert9.db, key4.db and logins.json and I think it was logins.json that didn't create. I created a dummy file of the same name and now I can save my email login.

As a result of the above cert9.db, key4.db and logins.json were deleted, from the Firefox profile as well as the Thunderbird one.

On starting Firefox I quickly found I'd lost all the logins, and started re-adding them as I needed them. This worked for a while, but now I can't add any more. Firefox still prompts to save but next time that site is accessed it asks for the password again (earlier sites are still remembered) The dates on the files are logins.json 14/11/2021, cert9.db & key4.db 15/11/2021 (current date 26/12/2021) I removed all these files from the Firefox profile, started Firefox and it recreated the two db files with the current date, logins.json was created with the date 13/11/2021, which is the date of logins-backup.json Next I deleted the three files and logins-backup.json and started Firefox, db files recreated but not logins.json this time.

In both cases the earier web sites still remember the passwords and the laster ones don't, and firefox still shows 'No logins found'

Where are the passwords stored? It's clearly not cert9 or key4, there's a hight source that can recreate these files

Is there a registry problem?

Thanks

When I try to see my history using the History -> Show All History menu-item or Hamburger -> History -> Manage History menu-item, Firefox displays a Library window without any history. My Settings' History "Firefox will" has been set to "Remember History" for many years. I shut down my laptop and turned on my laptop and saw the same behavior.

I would have attached to this message a screenshot that shows the Library window, but could not because when uploading my screenshot, the Uploaded images' area showed a rotating circle that kept rotating for at least ten minutes and I got tired of it wasting my valuable time. The image's size is 63 KB. I tried uploading using Firefox and Chrome and both showed the same behavior.

This is what I’ve already reported (via Twitter to @FirefoxSupport, see https://twitter.com/quiet_listening/status/1481598382942703616). Read several support threads, tried the http3 fix (as indicated via e.g. https://support.mozilla.org/en-US/questions/1364124), but without any success.

I noticed the toolbars had changed positions and thought I'd use the customize page to see if I could reorganize them. Somehow I ended up with the usual three toolbars, but bookmarks are on the top (tabs) toolbar, not the bottom (bookmarks) toolbar, which is empty. This is Ubuntu 21, firefox 95.0b2.

Top: Starting on the far left are the Ubuntu window controls, my bookmarks. and tabs. Middle: The customized URL/search bar. Bottom: The bookmarks toolbar, which is empty. I know this is so because CTRL-SHIFT-B hides and shows it.

I can drag bookmarks on the top(tabs) toolbar around, reorganize them, and and delete bookmarks and folders, but always only on the top (tabs) toolbar. I cannot drag any of them to the bottom (empty bookmarks) toolbar.

Hi. have updated Firefox from version 94.0.2 to version 95.0. [windows 10]. i now have no history, no bookmarks or saved links. there is nothing from the previous firefox version in the current version. it's like i'm just starting out with firefox?.

Thanks

What happens is no matter how many tabs I open, after a few minutes I will not be able to open a link in any new tab. A short while later I cannot re-use the tabs where I did manage to open a link before - when I type or paste in a new link and press enter, or rcl+paste and go nothing happens - nothing gets loaded. In the "console" I see zero movement, same in the "network" tab of devtools.

I then close firefox and try to open a new instance. Often nothing will happen - when I go then to task manager I will see 4 instances of Firefox processes running and I have to kill 3 of them (the 4th disappears automatically after I "end task" the 3rd one).

Reinstalling does not help, disabling hardware acceleration does not help. Admittedly I do not experience this on my other machine (both Windows 10 and 11 - on yhis machine changing over to Win11 did not influence this).

What's interesting is it started some 6 months ago (I think), and the issue disappears shortly before the next update. Then I foolishly install the FF update, and the issue resurfaces.

I have no idea what's causing this but I hate it. I need help with this please.