Firefox Community Forum

I accidentally disabled the keyboard shortcut for media browsing. For example, I was able to fast forward by 10 seconds by tapping the right arrow on my keyboard, but this has now been disabled. I cannot figure out how to get back to settings to re-enable this feature (checked online, in Mozilla support pages and on Mozilla community)

I think I tapped Ctrl + left arrow to bring up the settings box when I accidentally disabled the keyboard shortcut. Any help would be appreciated

I uninstalled Kaspersky, but when I try to access gmail through firefox, it shows that it is still trying to connect through some kaspersky address, ff.kis.v2.scr.kaspersky-labs.com, and it never loads. Kaspersky is no longer listed under my extensions, and I am not sure how to get this resolved so that I can access gmail again. Please help!

I've attached images of the problem I'm experiencing. Its like pixels are breaking/turning negative colors and it effects anything visible. I don't really understand what's causing this issue. It doesn't effect any other program on my computer/outside the firefox window, so I assume its a firefox issue. I've uninstalled/reinstalled the program with the refresh to hopefully fix the issue but it didn't work.

I've been using Mozilla Firefox since ... well, before Firefox, I used Netscape, your great-great-grandfather.

I am not blind. I have some issues with visual objects on web pages like scroll bars when you can't effectively use them. They are too thin. Mozilla has had complaints about this since 2022.

Please Fix them. Otherwise I may have to migrate to Chrome or Edge and leave my Mozilla legacy behind for a differnent fork in browsers. It's a dealbreaker folks. People will leave this browser and probably are every day for one stupid reason. Scroll bars than are inaccessible without using something like windows magnifier when you need to scroll.\

C'mon Fix the scroll bars!!

can't download files from any sites (it write eror....) i can dowland only from google wtf i live with this problem -+ 1 year if you need to write me i add my discord and telegram to images if you have some ideas to fix write me please. Thanks🤍

When I'm composing a message there, and copy some text from i.e. that thread page, this thread page, a google search, etc. in the Firefox browser, and try to paste it into my message, nothing happens.

However, If I paste the item elsewhere, i.e. in my test editor, and copy it from there, then I can paste it into the answers.microsoft.com. thread message.

I initially thought this was some Microsoft site restriction, but I don't experience this in Chrome. Not only can I paste into a thread there, but I can copy something on that page and paste it into that Microsoft thread in Firefox.

So I suppose. strictly speaking, this is a pasting problem.

Here's an example of a thread there link text

I know it may sound a bit strange, but I would like to know WHY an extension is not allowed in a private window, so I might understand the reason why I'm not able to diagnose an issue I'm having with fucking amazon who has their cart all over the place for a misconfiguration in firefox that either I did or an extension is causing, however I'm unable to figure out which because I can't enable extensions in private windows, where the issue does not happen, so I'm not able to reproduce and isolate the problem. Specifically, this article: https://support.mozilla.org/en-US/kb/extensions-private-browsing Plus, I was kinda expecting I could run STG in private too, since it offer such nice and rich grouping and memory management features vanilla FF does not (PS: please take inspiration and bake it inside!!) Thanks in advance.

Hiya good citizens of the internet 👋

Please help me recover my bookmarks 🥺

I've gone through every single support article on this topic and tried everything suggested and still no luck. This is my hail mary.

How I got here I needed to do a full wipe and reinstal of my macOS; this was conducted with the help of the Genuis bar. Upon reinstalling Firefox, I signed into my account and my bookmarks are all gone, records of them empty.

I should also note that nothing else ported over. No passwords, no browser extensions. Nada. The passowrds and extensions aren't a big deal. I use a 3rd-party password manager and can easily re-download the handful of extensions/widgets. But I heavily relied on bookmarks for both frequently visited sites and ones rarely-used which I knew were important for future reference. And I cannot remember 80% of them...

What else I've tried other than what's suggested in help article:

• Because I did not check to confirm which Firefox profile I've been signed into for ages and ages before doing the reset, I thought maybe I had just signed into the wrong one. I proceeded to try every other email address I have, including two from my old workplace. None of the other 5 emails had profiles created. I know this because it prompted the sign up userflow; create a password, etc.
• But I also know for a fact that the bookmarks were saved as part of a profile because I used the profile sync feature to auto-port all my bookmarks when I first got this Macbook a year and a bit ago.
• The folders where bookmark backup info is stored locally are empty... Clearly, it wasn't stored in my icloud documents (that's on me for not double-checking)
• I checked my other device (mobile phone) to see if I had firefox downloaded and was signed into the same account as the original, with the bookmarks still visible. Of course I didn't. I only use Safari on my phone 😭

""Grasping at straws: the only other things I can think of""

• Is there some way of linking my MAC address with my IP address and using those to triangulate the correct profile?
• Because my computer got wiped and nothing is saved locally, my only hope is that my bookmarks are floating around the ether. If so, I just need to figure out how to find them.

Any and all help/suggestions are massively appreciated!!

Thanks in advance,

Lauren

I got an extension called BTRoblox and after installing it made most icons black and white. I uninstalled it and nothing changed, I tried changing my theme, restarting the browser, going in incognito tabs, and nothing has worked. I can't figure out for the life of me what this extension did to break Firefox.

Hey there, I've been using Firefox for 4 years now, and today I woke up to a huge error - I cannot access any site properly or even use it. The internet is working and is not the issue - Please help.

Firefox locking up today 07/31/2024 - won't compose send email in Yahoo/AT&T; only loads half a page of AOL News. Yes, I've done a restart. Chrome seems not to have this issue.

Today I realized that I have installed two (2) versions of Mozilla Firefox on my Laptop PC which I rarely use.

Both editions are 64-bit type but one is version 109.0.1 (11/04/2023) in

C:\Program Files\Mozilla Firefox and the other is version 128.0.3 (28/07/2024) in C:\Program Files (x86)/Mozilla Firefox.

I suppose it is illegal to have two versions of the same App., so the question is how can I delete the old version (109.0.1) without affecting or damaging the new version (128.0.3)?

Thank you, JOHN HATZITOLIOS

When I receive an email that has a link FIrefox opens without any of my settings. This also happens with Firefox pop-ups, which indicate I don't hae certain products, such as Web Advisor, even though I do.

I guess he first question is why a new iteration of Firefox is opened when I already have it running.

I'd like to put the icon on my toolbar to access it when I need to, but I can't find any way to add it to the toolbar. All articles I found with the same kinds of questions are over a year old and for old versions of Firefox. I have Windows 10 Firefox version 128.

Is there a way to make backups of my session every 30 for example? The sessionstore-backups folder only saves the last session... I'd to have it saved often and not automatically deleted.

Problem loading images on Home Depot website. It happens when you want detailed images of a product. This is not just one linux distribution. Its many of them. In the case of Ubuntu same problem with Snap version. Whether .deb or Snap doesn't matter.

I've got a test machine with 10 ssd's in it. I switched over to Ubuntu 24.04 that I installed/configured several months ago. Before updating I checked Firefox. It was version 125. No problems with Home Depot. Updated system. Firefox updated to 128.0. Home Depot wouldn't load images anymore. Did all the usual stuff like disabling a couple of extensions. There are only two. Adblock Plus and Weather. Other than that no changes to Firefox that would be a problem.

I've got Google Chrome installed on these machines too. Home Depot no problem. Images of product load and display fine.

I don't order much on Home Depot so using Google Chrome is not a problem for me. But it is annoying and I know I'm not the only one. Seen it posted in a few forums with no resolution. Also, I have not had any problems with Amazon or Lowes website.They are similar in that they display detailed images of each product. I'm not implying that Home Depot is the only one. Just that its the only one I have discovered. If I recall correctly 127.x may have been where it started. The general images of many products don't seem to be a problem.

Thanks, Gerald

Hello,

I have no problem playing videos from any site except for abc.com. For months now these videos just don't play. I've tried removing my ad blockers, cleared the cache & cookies. Still nothing. Until recently this was not a problem. Now I have to resort to using a different browser to watch these videos. It's only when I use FF that I have this problem.

Please help!

Thanks, Andre'a

Twitch, Youtube Live, Netflix, Kick... it seems any live streaming platform cannot play. I am running Linux Mint 21.3, Kernel 5.15.0. They work on a different browsers, they all also work on Firefox my laptop, which is also on the same OS and Kernel.

I have tried everything: installed ffmpeg, installed unrestricted ubuntu codecs, refreshed firefox (twice), uninstalled/reinstalled firefox, ive tried without extensions, yet nothing.

Cant for the life of me figure it out, im not sure if its my PC or Firefox on this machine.