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  • Archived

Daily Crash Reports Continued...

Did Firefox Support Forum go back to its previous version within the last few hours, or did it just happen to me? This can be deleted once I get an answer, but I'm askin… (read more)

Did Firefox Support Forum go back to its previous version within the last few hours, or did it just happen to me? This can be deleted once I get an answer, but I'm asking, because I had a long-running thread on the other forum and need to know if I need to repost my problem I was working on. For instance, this was my most recent crash:

bp-912166d8-b038-40e3-8f8a-9b8860170419

Asked by FireFoxFan1 3 years ago

Last reply by cor-el 2 years ago

  • Archived

UNABLE TO LOG ON TO MACYS WEBSITE

Lately, when I click on Macys website, I do not get pictures to look at the merchandise. What I do get is a list of all their departments on the left side of my screen. … (read more)

Lately, when I click on Macys website, I do not get pictures to look at the merchandise. What I do get is a list of all their departments on the left side of my screen. I do not know what happened. Even if I click on a certain item on their "list" it doesn't do any good.....nothing pops up on the screen.

Asked by ChaCha 2 years ago

Last reply by Happy112 2 years ago

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Site does not display properly in Firefox, It is OK in IE, Opera, Chrome, and Safari for Windows

Example: https://www.stuftpizzabarandgrill.com/catering/ AND MANY OTHERS Pages do not display properly and are difficult or impossible to read only in FF. This is a reg… (read more)

Example: https://www.stuftpizzabarandgrill.com/catering/ AND MANY OTHERS

Pages do not display properly and are difficult or impossible to read only in FF. This is a regular problem on many sites, not just this one.

In this particular page, FF displays black text on a very dark gray background. I just checked it in IE, Chrome, Opera, and Safari for Windows and they all show white text, making it readable.

This is obviously a problem with the way FF displays pages and ONLY FF.

Using Vista but that should not be an issue. All the other browsers checked show the page properly.

Asked by waynec444 2 years ago

Last reply by cor-el 2 years ago

  • Archived

How can i listen to http://www.ckoi.com/webradio/ it don't work anymore

to reach me .... removed by a Mod. Note if you follow threads by email that email will be sent to the address you used when registering with this support site -J99 … (read more)

to reach me .... removed by a Mod. Note if you follow threads by email that email will be sent to the address you used when registering with this support site -J99

Asked by electro5 3 years ago

Last reply by cor-el 3 years ago

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Cookies not listed in Firefox Settings but visible to CCleaner

I see several cookies in the CCleaner cookies windows that I can't find anywhere else. These cookies do not appear in the cookies list under Firefox Settings, and Firefox… (read more)

I see several cookies in the CCleaner cookies windows that I can't find anywhere else. These cookies do not appear in the cookies list under Firefox Settings, and Firefox is the only browser I use.

Some examples are connect.facebook.net, cdnjs.cloudfare.com, and login.wikimedia.org, and these cookies keep coming back after cleaning them up even though I haven't visited those sites and have 3rd-party cookies blocked in Firefox except from visited sites. Notice in the attached image that these cookies are listed in CCleaner, but they aren't listed in Firefox Settings.

Can anyone tell me where these cookies are stored and why I can't see them in Firefox Settings?

Asked by Jon9 2 years ago

Last reply by jscher2000 2 years ago

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recatpath not working

hi i cant fix my problem with google recatpath ewry time i try to register on site https://www.cdkeys.com/customer/account/create/ ther is no catpath i cant register he… (read more)

hi i cant fix my problem with google recatpath ewry time i try to register on site https://www.cdkeys.com/customer/account/create/ ther is no catpath i cant register hear i need help i think google need to fix this

Asked by dasasdas 2 years ago

Last reply by Happy112 2 years ago

  • Archived

how do I email Firefox customer service.

I keep getting Firefox request to remember login details and want this pop-up to stop ! All I want is an email address for Firefox to ask they stop asking me to remember … (read more)

I keep getting Firefox request to remember login details and want this pop-up to stop ! All I want is an email address for Firefox to ask they stop asking me to remember my info. Thank You

Asked by fahgettaboutit 2 years ago

Last reply by Happy112 2 years ago

  • Archived

Videos stuck on "Loading ad"

Firefox does not play online videos that are "powered by JW Player 7.11.1". They get stuck on a "Loading ad" screen that goes on forever. Examples: http://www.spiegel.de/… (read more)

Firefox does not play online videos that are "powered by JW Player 7.11.1". They get stuck on a "Loading ad" screen that goes on forever. Examples: http://www.spiegel.de/video/donald-trump-ist-in-saudi-arabien-gelandet-video-1768050.html http://www.sueddeutsche.de/politik/russland-affaere-ueberschattet-trumps-erste-auslandsreise-1.3514809 Happens in Firefox, including in Safe Mode and with all plugins deactivated. Doesn't happen in IE. No adblocker installed. And yes, I am in Germany, so the content should be accessible to me. All other web video content that is not "powered by JW Player 7.11.1" (BBC, CNN, ABC, YouTube, ...) works fine. Any help will be appreciated. Thank you!

Asked by worldworm 3 years ago

Last reply by Timwiz 2 years ago

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Where is Classic Theme Restorer?

I recently had my hard drive fail, necessitating a new hard drive being put into my computer. When I went to reinstall Firefox version 52, I noticed that Classic Theme Re… (read more)

I recently had my hard drive fail, necessitating a new hard drive being put into my computer. When I went to reinstall Firefox version 52, I noticed that Classic Theme Restorer is not coming up in the extension and add on searches. Was this removed for some reason? And if so, is it possible to restore it?

Asked by Marc7 1 year ago

Last reply by the-edmeister 1 year ago

  • Archived

firefox causes thermal shutdown

I have an Asus G60JX Laptop with Windows 10 LTSB that I'm currently running FF 52.0.1 32bit. This version allows me to run JAVA and the only reason I need Java, is so I c… (read more)

I have an Asus G60JX Laptop with Windows 10 LTSB that I'm currently running FF 52.0.1 32bit. This version allows me to run JAVA and the only reason I need Java, is so I can deposit checks online at my bank. When running Windows 7 I was able to run the latest FF 64bit version with not much issues, but with W 10 the latest version runs for a few minutes while my cooling fan scrolls up and then the PC goes into thermal shut down. I changed an MS thermal driver to an ASUS one and while that did a lot of good I still have this issue. Is there a way to limit the latest FF resource or hardware needs to allow it to run without it driving my Laptop in to thermal shut down?

Asked by throbert 1 year ago

Last reply by cor-el 1 year ago

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Firefox process remainds and cannot be killed by any means

Using Windows Vista. It happens many times. It becomes impossible to open any link. Nothing happens. Then closing Firefox a process remains. Using "end process" in task … (read more)

Using Windows Vista. It happens many times. It becomes impossible to open any link. Nothing happens. Then closing Firefox a process remains. Using "end process" in task manager does not kill it and there is no message. Core dump from task manager attached.

Asked by doroni 2 years ago

Last reply by Tonnes 2 years ago

  • Archived

Firefox using 90%+ CPU when browsing

For the last couple of weeks (possibly since Firefox 52.4.0 was released) the CPU usage has been 90-99% when browsing. Sometimes when I open another tab I get a second ve… (read more)

For the last couple of weeks (possibly since Firefox 52.4.0 was released) the CPU usage has been 90-99% when browsing. Sometimes when I open another tab I get a second version of Firefox showing in processes in task manager. I have had the high CPU usage before but it went away. I'm using Windows XP service pack 3. I did read about Firefox stopping plug-ins from v52 - I still have the following plug-ins: OpenH264 video codec Shockwave Flash 27.0 Adobe Acrobat 11.0.8 (showing as 'vulnerable and should be updated') Microsoft DRM (2 of these - Netscape plugin and network object) canon image gateway mycamera plug-in windows media player plug-in dynamic link library windows presentation foundation for mozilla. I'm not sure what most of these do or if they're needed! I'm using Sky Broadband speed approx 7mb which is what it's always been. Also Panda free anti-virus. Any ideas gratefully received as this is driving us mad!

Asked by dave61 2 years ago

Last reply by SyncroScales 2 years ago

  • Archived

Why is my Personal Computer very slow to open browsers?

Firefox and my I.E. 11 Browsers are both very slow most of the time & getting slower. Firefox is very slow to open, hangs, won't respond for a few seconds, etc. I al… (read more)

Firefox and my I.E. 11 Browsers are both very slow most of the time & getting slower. Firefox is very slow to open, hangs, won't respond for a few seconds, etc. I also see a message at times, right above address bar that reads "Mozilla Firefox (not responding)". I have done a refresh of Firefox, started in safe mode, etc. with no increase in performance. I've also cleaned the S.S.D. (solid state drive) (disk cleanup). Please help!

Asked by hgw53t 2 years ago

Last reply by Pj 2 years ago

  • Archived

Possible replacement for Password Exporter?

I've been using Password Exporter by Justin Scott for some years now, and with the release of Quantum is completely breaks the addon. I don't know if Justin is working on… (read more)

I've been using Password Exporter by Justin Scott for some years now, and with the release of Quantum is completely breaks the addon. I don't know if Justin is working on it anymore, but there's been no sign of any update or update info from him.

I actually downgraded back to the last known version that worked with his addon because there's nothing like it anywhere (that I can find) on the addon marketplace. Same goes for a few of my other addons, but those are not as detrimental as the Password Exporter. The level of usefulness and intuitiveness has not been matched by anything else. So while I hope that Justin does update it, I am not holding my breath.

Does anyone know of a alternative to this addon that works with Quantum?

Thanks!

Asked by F1reDem0n 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Today when I signed in I used to have an "avatar" that I had chosen. Today it has changed. It is gone. Have I been hacked or did something change?

When I sign in there is an "avatar" I have had for many years. Today, when I sign in it has changed and this is not a change I initiated. I want to know why it changed. … (read more)

When I sign in there is an "avatar" I have had for many years. Today, when I sign in it has changed and this is not a change I initiated. I want to know why it changed. Did mozilla make a change? Was I hacked? what?? How do I put things back? Can't share image becuse it's gone...

Asked by jae_g 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Firefox 57.0 Update Did Not Install Properly

I don't even know how the hell I am suppose to explain this . . . *sigh!!!* I am thinking that when Firefox updated to 57.0 it did not install it self in the appropriat… (read more)

I don't even know how the hell I am suppose to explain this . . . *sigh!!!*

I am thinking that when Firefox updated to 57.0 it did not install it self in the appropriate files or file [in program files (x86) to be specific.] Though it is working and I am able to use it, there is something that isn't write.

Prior to the update (57.0) If I opened Task Manager I would see the Apps or Programs open (running,) one of them being Firefox. Now what i am seeing is the Firefox program (57.0.1) with 7 sub-firefox programs running.

I also notice that when I open my Windows Defender Firewall to view (or verify) that Windows hasn't manipulated my settings to allow certain programs threw my firewall that it wants me to run but I don't want. I noticed that Firefox now shows the file being used is "Firefox (C:\Program Files\Mozilla Firefox) rather then how it was show before as just Firefox (or something like that) . . I just now it was the Firefox from my [C:\Program Files (x86)] and now it isn't.

I am using Windows 10 (whatever present updated version) 64 - bit operating system blah, blah . . .

Could it be possible that for what ever reason Firefox updated to the 64 Developer version?

Asked by Teagan 2 years ago

Last reply by Seburo 2 years ago

  • Archived

windows 2008 SUPPORT

Windows 2008 with service pack 2 which is Vista based will be supported until. Main support ended in 2015 while extended support will be ended in 2020. This is directly f… (read more)

Windows 2008 with service pack 2 which is Vista based will be supported until.

Main support ended in 2015 while extended support will be ended in 2020.

This is directly from Microsoft's website.

Windows Server 2008 Service Pack 2 2009-04-29 2015-01-13 2020-01-14

I don't understand why Mozilla is dropping support for a currently supported product.

https://support.microsoft.com/en-ca/lifecycle/search/1163

Asked by nikm2 1 year ago

Last reply by James 1 year ago

  • Archived

All video besides youtube is not playing

The only video that will play is youtube. All others, Fox News, Townhall, Amazon [on product page, not Prime video], etc, do not play. I have done all that is available… (read more)

The only video that will play is youtube. All others, Fox News, Townhall, Amazon [on product page, not Prime video], etc, do not play. I have done all that is available in the help section, none of it worked. Error "invalid mime type" From CBS OS - Windows XP SP3 Firefox ESR 52.9.0 (32-bit)

Asked by yagar 1 year ago

Last reply by James 1 year ago

  • Archived

Addons fix is not working, some are disabled, two got deleted & I can't reinstall them.

Some of my addons got disabled on May 3 & Forecast Fox and Adblock Plus got deleted. The disabled addons still have not been reenabled and I am unable to download For… (read more)

Some of my addons got disabled on May 3 & Forecast Fox and Adblock Plus got deleted. The disabled addons still have not been reenabled and I am unable to download Forecast Fox and Adblock Plus. I'm still running Windows XP & don't know if there's a more recent version of Firefox I can install.

Asked by flabirder 1 year ago

Last reply by FredMcD 1 year ago