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  • Archived

My PC crashes whenever and only, when I am in a Firefox window. I have tried just about every version, including 20.0.1. The only stable version is 3.6.28.

The PC hangs completely, no keyboard or mouse response. The system is very stable and never crashes when not using firefox. The only version which works without crashing … (read more)

The PC hangs completely, no keyboard or mouse response. The system is very stable and never crashes when not using firefox. The only version which works without crashing the PC is 3.6.28, but this has a few rendering problems and some websites don't display properly. I have turned on crash reporting, but it never produces a report. I have done a firefox reset, but makes no difference. The system never stays up for more than 10 minutes. I have turned off hardware acceleration. What do you need from me to help identify the cause?

Asked by rnewfie 7 years ago

Last reply by runfrodorun 6 years ago

  • Archived

Please tell me why I cannot view Yahoo videos in Firefox (v20)? I can view flash videos from other sites with FF. The Yahoo videos play just fine with IE.

Here is what I have tried so far to correct this problem: I have uninstalled and reinstalled FF. Updated my pc's graphic's driver. Started FF in safe mode. All plug-in'… (read more)

Here is what I have tried so far to correct this problem: I have uninstalled and reinstalled FF. Updated my pc's graphic's driver. Started FF in safe mode. All plug-in's are up-to-date.

I am running Win 7 (64-bit). Please help!

Asked by wildbill98 7 years ago

Last reply by josephrot 6 years ago

  • Archived

The Adobe Flash plugin has crashed help

It started happening after i updated my flash plugin version 11.6.602.180 activeX version not installed . I've re installed the flash plugin many times and i have updated… (read more)

It started happening after i updated my flash plugin version 11.6.602.180 activeX version not installed . I've re installed the flash plugin many times and i have updated my firefox 20.0 every thing i updated dosn't even fix it.I have try all the regarding crashes in firefox,but i have tried all the methods all is updated and still keep constantly crashing i also have Google chrome install on my window.? How do i fix it to not crash any more like this?

Hers the list of all the submitted crash reports in sky-drive https://skydrive.live.com/#cid=0379D37A732CAE9F&id=379D37A732CAE9F!124

Asked by zahmniva 7 years ago

Last reply by jscher2000 6 years ago

  • Archived

Help, Firefox Crashing on Close ... Can't Take It Anymore

This seems to be a common problem that I can't fix with Java or Flash updates. And I don't have Norton Anti-Virus to turn off. I'm on Windows 7. Firefox frequently crash… (read more)

This seems to be a common problem that I can't fix with Java or Flash updates. And I don't have Norton Anti-Virus to turn off. I'm on Windows 7.

Firefox frequently crashes when I close it, or when I close a tab, or even sometimes when it gets stuck in bookmarks, strangely. Here are the recent crash reports - from the last 2 weeks:

Submitted Crash Reports

643e94d1-4574-40cb-8b26-59551a3ff82c-browser 4/20/2013 6:15 PM
643e94d1-4574-40cb-8b26-59551a3ff82c 4/20/2013 6:15 PM
7225f78e-5883-4b46-82c1-23234e8df147-browser 4/20/2013 6:12 PM
7225f78e-5883-4b46-82c1-23234e8df147 4/20/2013 6:12 PM
e83c9209-d6ac-45e2-9816-444c538090e5-browser 4/20/2013 6:09 PM
e83c9209-d6ac-45e2-9816-444c538090e5 4/20/2013 6:09 PM
588056d9-25c9-4911-8748-d919f0b850c4-browser 4/20/2013 6:08 PM
588056d9-25c9-4911-8748-d919f0b850c4 4/20/2013 6:08 PM
18174785-a704-4385-84e4-6c436cf8cbee-browser 4/20/2013 5:48 PM
18174785-a704-4385-84e4-6c436cf8cbee 4/20/2013 5:48 PM
f412fd79-fa1b-43e5-9051-ba5ce87e2adf-flash2 4/19/2013 11:16 AM
f412fd79-fa1b-43e5-9051-ba5ce87e2adf-flash1 4/19/2013 11:16 AM
f412fd79-fa1b-43e5-9051-ba5ce87e2adf-browser 4/19/2013 11:16 AM
f412fd79-fa1b-43e5-9051-ba5ce87e2adf 4/19/2013 11:16 AM
d8e2bd45-8a98-49da-94a1-f3101cfc613b-flash2 4/15/2013 2:21 PM
d8e2bd45-8a98-49da-94a1-f3101cfc613b-flash1 4/15/2013 2:21 PM
d8e2bd45-8a98-49da-94a1-f3101cfc613b-browser 4/15/2013 2:21 PM
d8e2bd45-8a98-49da-94a1-f3101cfc613b 4/15/2013 2:21 PM
bp-00f08dd0-52be-4a78-aaa2-49d552130412

I realize there was some huge Java exploitation a few months ago, but I had hoped the upgrades would fix things. I suspect it's crashing b/c some malware is still working on the tab or window I'm trying to close. I use Spybot and MWB to try to keep the browser protected.

Any ideas?

Thanks

Asked by justbrowsing 7 years ago

Last reply by NoahSUMO 7 years ago

  • Archived

Java Plug-in for JRE7u21?

I go to a website that requires a Java plug-in. I downloaded the latest update (21) for Java 7 from Oracle but when I go to Add-Ons>Plugins in Firefox 20 the Java plug… (read more)

I go to a website that requires a Java plug-in. I downloaded the latest update (21) for Java 7 from Oracle but when I go to Add-Ons>Plugins in Firefox 20 the Java plug-in doesn't appear and when I do a search at the Get Add-ons nothing that mentions the Java Plug-in shows up. Where can I get the plug-in required to use with JRE7u21?

Mac OS 10.7.5, Firefox 20.0, Java Runtime Environment 7 update 21

Asked by romad 7 years ago

Last reply by swmartian 6 years ago

  • Archived

How to fix bookmark icons from reappearing in new browser windows despite having bookmark deiconizer enabled (Mac Snow Leopard/Firefox 20.0).

Ever since Firefox upgraded to 20.0, my enabled deiconizer doesn't work when I open a new browser window. Using Mac/Snow Leopard. I want those bookmark toolbar icons to … (read more)

Ever since Firefox upgraded to 20.0, my enabled deiconizer doesn't work when I open a new browser window. Using Mac/Snow Leopard. I want those bookmark toolbar icons to disappear permanently! They are nothing but clutter.

Asked by sfnative1869 7 years ago

Last reply by mcintyre89 6 years ago

  • Archived

How do I get rid of Ask.com as address bar search?

Hi - I need to use Firefox because an online course only works with it. However, I will never use it for anything else unless I can get rid of Ask.com as my default addre… (read more)

Hi - I need to use Firefox because an online course only works with it. However, I will never use it for anything else unless I can get rid of Ask.com as my default address bar search. I have been through the support files and have tried everything. There is no Ask toolbar. There is no chromewebapp.sqlite file or user.js file (may be wrong on spelling as I'm doing this from memory). I reset keyword.url and changed it to http://www.google.com/search?q=. I reset that other file (something about stone...again, I'm doing this from memory!). I reset Firefox. I completely uninstalled Firefox and reinstalled it.

I believe this is connected to Norton Safe Search. However, the Norton Toolbar is disabled and Safe Search is disabled. I did want to be able to use the Norton Toolbar and never had this problem with it in the past.

Can you help or should I just go back to using Chrome?

Asked by fdrfdm 7 years ago

Last reply by jamiesheerin 6 years ago

  • Archived

When I save a bookmark it appears in show all boomarks but not in the bookmark tab how do I get them to show up again?

When I save a page to my bookmarks it doesnt show up in my bookmarks tab. They show up if I click show all bookmarks and scroll down to end, but they do not show up on m… (read more)

When I save a page to my bookmarks it doesnt show up in my bookmarks tab. They show up if I click show all bookmarks and scroll down to end, but they do not show up on my list of bookmarks in the regular bookmarks tab. How do I get them to start showing up again on the regular bookmarks area instead of only in the show all bookmarks area?

Asked by dasling31 7 years ago

Last reply by firefoxrox 6 years ago

  • Archived

adobe flash keeps making Firefox freeze

every time, and i mean EVERY TIME i enable flash on firefox 20 running windows 8 it freezes. i disable it and all is fine, i enable it and FF freezes and is totally unres… (read more)

every time, and i mean EVERY TIME i enable flash on firefox 20 running windows 8 it freezes. i disable it and all is fine, i enable it and FF freezes and is totally unresponsive. i have tried everything, running ff in safe mode, totally uninstalling both flash and firefox, nothing works. chrome works fine using it, any suggestions?

Asked by Historywriter 7 years ago

Last reply by arejfour 6 years ago

  • Archived

Lots of problems with Firefox

First, I completely uninstalled firefox completely, including all reg entries I found. I am now still having the same issue pop up again. When I restart the computer my f… (read more)

First, I completely uninstalled firefox completely, including all reg entries I found. I am now still having the same issue pop up again. When I restart the computer my firefox 20.0.01 reverts to 20.0 for no reason. It will not open links from e-mail saying that I must restart to complete an installation or complete an installation. I need to fix this as some things will not work. I have at least one add-on that is no longer available and I would like to find a way to back up all of my add-ons so that I can format the hard drive if there is not a better solution. I am hoping that someone can help.

Asked by ozman812 7 years ago

Last reply by John99 7 years ago

  • Archived

Can the new downloads interface in v20.0 be reconfigured? The new interface is horrible!

Just OK'ed the v20.0 push upgrade. Tried to download files as I had always done. Was very surprised by the new interface and process. Frankly, it's a step backward and … (read more)

Just OK'ed the v20.0 push upgrade. Tried to download files as I had always done.

Was very surprised by the new interface and process. Frankly, it's a step backward and really leaves alot to be desired.

Is there anyway to change the config back to the download process/interface model of v19.x?

Asked by wphurley 7 years ago

Last reply by cor-el 6 years ago

  • Archived

plugin container crash

Not only does Flash crash (every version since v9), but Microsoft Silverlight hangs the plugin container as well. Something's clearly not right with the design of this. … (read more)

Not only does Flash crash (every version since v9), but Microsoft Silverlight hangs the plugin container as well. Something's clearly not right with the design of this.

Asked by gnostic 7 years ago

Last reply by cor-el 6 years ago

  • Archived

Where are my personas?

Somehow your program updated me to Firefox 20 and the personas DO NOT display. I've also never seen a company go so far out of their way to not want to communicate with… (read more)

Somehow your program updated me to Firefox 20 and the personas DO NOT display.

I've also never seen a company go so far out of their way to not want to communicate with their users.

edited by a moderator due to language

Asked by Dennis 7 years ago

Last reply by Patricia 6 years ago

  • Archived

my firefox crashes every day after a few hours

on two different pc's the only common denominator is i use gmail on both drives me crazy - i tried the reset option - doesnt help going to chrome soon … (read more)

on two different pc's

the only common denominator is i use gmail on both

drives me crazy - i tried the reset option - doesnt help

going to chrome soon

Asked by ariariari 7 years ago

Last reply by cor-el 7 years ago

  • Archived

Share between several platforms, dual/multiple boot

Hi here!! I review a lot of mozilla docs (out dated or without complete info), forums, googling ... about how to share firefox/thunderbird/ligthing data between platforms… (read more)

Hi here!! I review a lot of mozilla docs (out dated or without complete info), forums, googling ... about how to share firefox/thunderbird/ligthing data between platforms on dual/multiple boot system. Every user in same trouble are repeating (copy/paste) in the solution to share the SAME FULL PROFILE on all platforms. I review profile data and folders and I can see files and config data that are platform dependent; then I think that share FULL PROFILE between is not the best approach, for example Linux and Windows will produce several problems (and a lot of problems with the add-ons) In these same mozilla docs recommends to share only data and maintain custom profile for each platform, but not more info how to do it. Please can some kind advanced :) provide some info about the correct approach. Or a better tech info about how is possible the recommendation of sharing same profile between platforms without problems. Because with the current doc info, there is no way to get a clear answer (Almost I can't :~). Thx guys!

Asked by tyler_durden_explorer 5 years ago

Last reply by John99 5 years ago

  • Archived

Plugin check (incorrectly) says my acrobat plugin is out of date and takes me to a reader install

Windows XP FF 20.0 I have Adobe Acrobat X 10.1.6. and the plugin checker says its out of date. I don't think it is, it's just not Abobe Reader. I don't want to have bot… (read more)

Windows XP FF 20.0

I have Adobe Acrobat X 10.1.6. and the plugin checker says its out of date.

I don't think it is, it's just not Abobe Reader.

I don't want to have both Acrobat and Reader. When I do, then there's two different plug-ins in FF, but they both have the same names, but they seem independent and it just seems messy. It looks as if the same plugin is on there twice, one updated and one not updated, but it doesn't seem possible to remove either one. Which is actually good, b/c one is for Acrobat and one is for Reader, which I didn't realize until I started looking into all this mess. Also, there's no point in me having Reader if I have Acrobat.

It's weird that the plugin checker says the Acrobat plugin is out of date and directs me to the Reader 11 download to update it, eventhough I already have Reader 11 (thanks to the plugin checker). In other words, the one that is updated is Reader, but the one that is supposedly out of date just directs me to a DL that I already have installed. Sorry if its confusing.

Now I downloaded it, and have since uninstalled it, but it seems well-known that there can be issues with dl'ing Reader when Acrobat is already uninstalled (or something), as well as when uninstalling one or the other, so now I am nervous, because I didn't take any precautionary measures when dl'ing or uninstalling Reader.

I almost feel like I should uninstall everything (if possible) and just start fresh.

Anyway, point is, the plugin checker is wrong, right?

Asked by jonadelman 7 years ago

Last reply by cor-el 7 years ago

  • Archived

How do I turn off notifications that keep interrupting my work!?

Firefox 20.0 has added an infuriating feature that causes notification windows to pop up alerting me to whatever it feels like whenever it feels like. This telemarketing… (read more)

Firefox 20.0 has added an infuriating feature that causes notification windows to pop up alerting me to whatever it feels like whenever it feels like. This telemarketing-style interruption is absolutely pointless and 100% in my way, and there HAS to be a way to disable it. Please, someone help! I don't want to have to drop Firefox—I've dealt with all kinds of ridiculous changes over the years—but I can't live with these interruptions.

I'm using Mac OS X 10.8.2.

Also, if anyone knows how to turn off that animated downloading arrow, that would be great, too.

Asked by SunSpirit13 7 years ago

Last reply by John99 6 years ago

  • Archived

restoring deleted history

I am on a MAC. I had my LIBRARY window open because I use it daily, mostly for bookmarks. I wanted to delete some specific history links in the large window (with column… (read more)

I am on a MAC. I had my LIBRARY window open because I use it daily, mostly for bookmarks.

I wanted to delete some specific history links in the large window (with columns like Name and Location, Visit Date etc). I did not notice that the highlighted place was in the left toolbar under History so I accidentally deleted HISTORY--- Today, Yesterday and ALL of April. This is a business computer and this is a BIG problem. I tried several times under Edit to hit UNDO but it did nothing.

Why would Firefox not have some warning box to tell you you are about to delete a large amount of info? And why is it not reversible?

Also I am on my computer EVERY day for hours and the most recent bookmark backup point was today AFTER the large deletion of info mentioned above. And then the next previous one was April 23. So 2 more questions-- 1--why has it not auto backed up in almost 10 days? I don't do any manual backups. 2--does this restore point also restore history?

Asked by pezdude1 7 years ago

Last reply by cor-el 7 years ago