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Why can't Firefox connect to web site, https://login.microsoftonline.com/ reporting instead that "There was an error issuing a token."?

Target web site reports: Sorry, but we’re having trouble signing you in. We received a bad request. Additional technical information: Correlation ID: d58cd31d-9dea-4de8-a… (read more)

Target web site reports: Sorry, but we’re having trouble signing you in. We received a bad request.

Additional technical information: Correlation ID: d58cd31d-9dea-4de8-a81c-6b42098f243b Timestamp: 2017-05-03 15:59:53Z AADSTS50000: There was an error issuing a token.

IE connects OK on the PC where this is a problem. I can connect using Firefox on a different computer. Just prior to this occurring two bad passwords were entered. The third connected. Next time a connection was attempted this failure occurred.

Asked by dtweedy 3 years ago

Answered by cor-el 3 years ago

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Trusteer Rapport not working in Firefox 53?

Recent update of Firefox to 53 has stopped Trusteer Rapport from working in browser. Uninstalled and reinstalled program for Firefox from Trusteer web site. Didn't fix is… (read more)

Recent update of Firefox to 53 has stopped Trusteer Rapport from working in browser. Uninstalled and reinstalled program for Firefox from Trusteer web site. Didn't fix issue. Still not working. Perhaps Trusteer needs to update program on their end. They just did this for Firefox 52. Better yet, Firefox should inform outside software add-ons that they are coming out with a new version so adjustments can be made.

Asked by CKinCA 3 years ago

Answered by susanscott 3 years ago

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Youtube gone silent

I can no longer hear sound from Youtube videos. Vimeo.com still makes sound. So does Chrome on Youtube and media playback from my local sound files. I have tried restarti… (read more)

I can no longer hear sound from Youtube videos. Vimeo.com still makes sound. So does Chrome on Youtube and media playback from my local sound files. I have tried restarting my computer and also restarting Firefox without add-ons. These did not help. The Youtube sound meter (in the bottom of videos) is set to max.

Asked by loldrup 3 years ago

Answered by cor-el 3 years ago

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Fox news Channel live video player recently stopped working

I frequently watch Fox News Channel live on Firefox in Windows 10. The FNC player no longer works on Firefox 52 and 53, so I have been using MS Edge to watch FNC. I think… (read more)

I frequently watch Fox News Channel live on Firefox in Windows 10. The FNC player no longer works on Firefox 52 and 53, so I have been using MS Edge to watch FNC. I think the problem may have started with Firefox 52. I would prefer to use Firefox for all my browsing.

Asked by loyall 3 years ago

Last reply by loyall 3 years ago

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HELP HELP HELP F****** HELP ME

None of my questions are complicated at all! Does anyone even go on these? Someone help me! For one all I need it a tutorial! https://support.mozilla.org/en-US/questions/… (read more)

None of my questions are complicated at all! Does anyone even go on these? Someone help me! For one all I need it a tutorial! https://support.mozilla.org/en-US/questions/1164048

Why is it so hard to get some simple help?? Who am I supposed to go to, f****** Geek Squad?

Asked by amhol 3 years ago

Answered by Moses 3 years ago

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Since I installed 53.0, my tabs are crashing with: "Gah. Your tab just crashed"--why?

Am getting the "Gah. Your tab just crashed." fatal error on Firefox 53.0.2 on Windows 7 Home Premium 64-bit (v. 6.1 build 7600). Clicking on the "But we can fix it." d… (read more)

Am getting the "Gah. Your tab just crashed." fatal error on Firefox 53.0.2 on Windows 7 Home Premium 64-bit (v. 6.1 build 7600). Clicking on the "But we can fix it." does *not* fix the tab -- it's toast.

The problem is happening about once per day. First one tab will crash, then they all crash. I am losing data that I typed into Webpages -- including e-mails.

What is causing this problem? Is there a work-around? If not, what Firefox version should I fall back to? (Also, a more helpful and more professional error message would be appreciated by many adults.)

Asked by five9s 3 years ago

Last reply by philipp 3 years ago

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Why am I not getting support?

I don’t want to be rude or disrespectful towards you volunteers at Mozilla Support, but I wonder why I don’t get any support on two questions I posted here. The first one… (read more)

I don’t want to be rude or disrespectful towards you volunteers at Mozilla Support, but I wonder why I don’t get any support on two questions I posted here.

The first one was posted almost 1 month ago ( https://support.mozilla.org/en-US/questions/1157093 )… The second one 10 days ago ( https://support.mozilla.org/en-US/questions/1159272 actually a repost of the first one with a shorter and clearer explanation of the issue - I thought that might help, and there was also a banner on top of the page about an issue at the support forum)...

Essentially what I ask for is a confirmation of the issue and whether or not I could file it as a bug. Not really complicated, I thought.

Why are my questions ignored for such a long time?

Asked by Basicsman 3 years ago

Answered by Basicsman 3 years ago

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you jammed my FF settings - I don't want an answer

For the last one hour, I am trying to set Firefox as it was. I opened it, it wouldn't open, again and again. I restart my PC. Firefox starts with changed GUI and without … (read more)

For the last one hour, I am trying to set Firefox as it was. I opened it, it wouldn't open, again and again. I restart my PC. Firefox starts with changed GUI and without any settings set as the were. Add ons were all gone. Possibly it has updated or re-installed itself. I had set it to update only after I permit it. Your Support page is taking ages to load. For more than half an hour I am trying to connect. For the last one hour I am trying to fix this. And I want to ask you : What did I do to you, to deserve this? If you want us to change browser, tell us, don't make us suffer. I've been using FF since it started, and I've never switched to Chrome. This is the thank you? Why are you doing this to people? Do you enjoy it? Is this your idea of having fun?

Asked by Flavours8 3 years ago

Last reply by jscher2000 3 years ago

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Gah. Your tab just crashed?!!

Closing as duplicate. Please see and continue with /questions/1159697#answer-967179 -J99 I'm getting this odd error with the standard install of FF since the last few u… (read more)

Closing as duplicate. Please see and continue with /questions/1159697#answer-967179 -J99


I'm getting this odd error with the standard install of FF since the last few updates every time I try to load FF (even starting up with a blank page) or open a new tab. Tried a fresh profile .. same result. Completely uninstalled FF & deleted the existing profile, then installed again ... ditto. Ran in FF safe mode .. ditto. Disabled hardware acceleration .. ditto. Scanned for nasties (ESET) .. nothing. Installed the latest portable version .. worked fine. Copied the old profile into the portable version .. worked fine. So what could be causing the installed version to give the 'Gah ..' error, both on starting up FF & opening a new tab, but not affect the same FF portable (same version)? The system is an ASUS laptop Win7Pro 32-bit. It's my wife's pc and she uses IE (gasp), so it's not a life or death situation. I'll use FF portable & update now & then unless there's a fix??? One final observation - the first time FF is run after an update or a fresh install, it oddly works then, but shut FF down & restart it .. and all I get is "Gah.." - Gah indeed!

Asked by 1984a 3 years ago

Last reply by John99 3 years ago

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How to disable auto-page redirection block

Locking duplicate thread.<i>Please continue here:*[/questions/1158592] frequently, when I select, particular buttons on the page I'm currently on, which requires th… (read more)

Locking duplicate thread.
<i>Please continue here:
*[/questions/1158592]


frequently, when I select, particular buttons on the page I'm currently on, which requires the display of relevant data, located, on another, site related, page , , , Firefox inserts, a blank page, containing a printed notice: "firefox has blocked this page from redirecting to another page". . . Firefox/mozilla has NO JUSTIFICATION,TO CENSOR MY online viewing, at ANY TIME! ! ! HOW may I PERMANENTLY, DISABLE, this OBSCENE, unsolicited, FIREFOX, action????

Asked by etan 3 years ago

Last reply by FredMcD 3 years ago

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How do I edit or change the auto-fill suggestions in my URL address bar in Firefox?

Closing as duplicate of /questions/1160066 ~J99 I sometimes go to Kayak to look at flights and in my Firefox browser whenever I start typing the address it then comes u… (read more)

Closing as duplicate of /questions/1160066 ~J99

I sometimes go to Kayak to look at flights and in my Firefox browser whenever I start typing the address it then comes up automatically 'www.kayak.com'. Except the problem is that Kayak changed their default homepage to hotel related searches a year or so ago and every time I go to Kayak I have to click on flights to get to the page I initially wanted. So I just want to know how can I edit the auto-fill suggestion to show 'www.kayak.com/flights' instead of the way it currently shows 'www.kayak.com'.

Asked by Kennethob23 3 years ago

Last reply by John99 3 years ago

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Some news websites are still able to track page hits in Private Browsing window. Doesn't private browsing prevent this??

Particular news website allows a certain number of articles to be accessed per month before blocking all access. If private browsing prevents this type of tracking why do… (read more)

Particular news website allows a certain number of articles to be accessed per month before blocking all access. If private browsing prevents this type of tracking why does it still continue?

Asked by ParkForestGump 3 years ago

Last reply by John99 3 years ago

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Issue with menu type and bookmark images when using Mac transparency

Closing as a duplicate of /questions/1159272 -J99 A while ago I upgraded my Mac to OS X 10.10.5.. Two weeks ago I also switched to using the system’s transparency option… (read more)

Closing as a duplicate of /questions/1159272 -J99

A while ago I upgraded my Mac to OS X 10.10.5.. Two weeks ago I also switched to using the system’s transparency option for menus en windows. In Firefox I suddenly noticed a few things (see also the attached images below):

When Transparency is turned ON:

1. The rendering of type in the FF toolbar pull down menus is noticeably more bold than in the menus from the system bar.

2. Bookmark images in the FF toolbar menus are much darker then those in the system bar menus (in a mouseover they become lighter again).

When Transparency is turned OFF:

Same differences, although less outspoken. But no difference in passive state and mouseover.

Besides that the effect is ugly and unattractive, the type becomes less readable (cluttered and unsharp), especially on dark backgrounds.

Safari and Chrome don't have this problem.

It should be noted that I still use a Cinema HD screen, not a retina screen.

Question: Is this intended behaviour or an issue that should be reported? Is there some setting in FF that can correct this?

Asked by Basicsman 3 years ago

Last reply by John99 3 years ago

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how do I disable that Firefox show the last searches in the Google website?

I disable under options that Firefox will remember search and form history, and still, Firefox show my last searches when I click on the search bar inside the webpage of … (read more)

I disable under options that Firefox will remember search and form history, and still, Firefox show my last searches when I click on the search bar inside the webpage of Google. I could spend all day clicking "remove", but that will not fix it. anybody knows the answer?

Asked by Canoro 3 years ago

Last reply by Happy112 3 years ago

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U said u sent me a confirmation email and pw reset link, I got neither in inbox. So, I can't log into u r site/forum. Why???

Closing as duplicate. Please see and continue with /questions/1162633#answer-974342 Using firefox, my google pg and searches were in either german, czech, or dutch. Che… (read more)

Closing as duplicate. Please see and continue with /questions/1162633#answer-974342


Using firefox, my google pg and searches were in either german, czech, or dutch. Checked my avast vpn, had been reset to frankfurt, Germany. I'm in usa, and vpn was set to a city here, near me. It got reset shortly after I facebook friended an Israeli lady who lived in berlin. did someone hack my email, google, firefox, or vpn? How did this happpen?

Asked by nightman002 3 years ago

Last reply by Happy112 3 years ago

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how to view tiff images in latest firefox on windows environment

Closing duplicate. Please continue with /questions/1158572 Thanks, John I have a web application in which i have some link to show tiff images in browser.It was working … (read more)

Closing duplicate. Please continue with /questions/1158572 Thanks, John


I have a web application in which i have some link to show tiff images in browser.It was working previously with alternatiff but after updating the firefox to latest version53 it stopped working .Please can you people help me out to any solution.I need it working ASAP.

Thanks in advance

Regards Anant Patel

Asked by Anant Patel 3 years ago

Last reply by John99 3 years ago

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Happy 112 has already my question. I have tried all his recommendations. Problem still exists."Program error" (0xc00000e5). What do I do? Sven Mellquist

Closing as duplicate. Please continue with original question thread /questions/1160296 I have removed LenovoFamilySecurity from my pc and tried PCPurifier installed but t… (read more)

Closing as duplicate. Please continue with original question thread /questions/1160296

I have removed LenovoFamilySecurity from my pc and tried PCPurifier installed but they stop after a while. "could not change name". Do you have any suggestions? WBR/Sven

Asked by svemel2911 3 years ago

Last reply by John99 3 years ago