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I use OS Windows XP

I use OS Windows XP and version of Mozilla for this OS is 52.0.1 and this version is no longer offered. Should I refuse to use Mozilla? or Where can I download the old of… (read more)

I use OS Windows XP and version of Mozilla for this OS is 52.0.1 and this version is no longer offered. Should I refuse to use Mozilla? or Where can I download the old official version?

Asked by m0dem 2 years ago

Answered by Happy112 2 years ago

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Within minutes [sometimes seconds], Firefox starts using more and more cpu time - up to 95% or more. We have no viruses or other malicious programs running.

I have run multiple virus checkers, cleared caches and cookies, checked for other malware, adware, keyloggers, and have not found anything malicious at all. Rebooting doe… (read more)

I have run multiple virus checkers, cleared caches and cookies, checked for other malware, adware, keyloggers, and have not found anything malicious at all.

Rebooting doesn't stop the CPU hogging. In fact, if you kill Firefox in Task Manager, and the click on "Restore Previous Session", a lot of the time it immediately starts hogging the CPU. Sometimes even with only ONE open tab. Why can't you give us control over active content on a page by page [tab] basis? The universal shut off all active content is NOT a good solution.

Can you not keep active content on a page locked until the user decides to play it [and only have the top tab content be allowed to be active]? Maybe have a specific icon indicating an item wants to run. It's bad enough when the audio from an ad starts playing over the music you were listening to, but this resource hogging, lockup situation has gotten out of hand.

Running all active content on all pages does nothing but diminish the experience for users.

Firefox is my preferred browser, but at this point it runs slower than Explorer, which is beyond sad. It does appear now to have one big similarity to Explorer -- you have been throwing so many patches at it that you have degraded the performance of the program by many orders of magnitude. Some of these patches are probably like Explorer's too -- fixing a problem with a patch that creates other problems that need to be patched which creates other issues, etc, etc, etc.

When I first started using Firefox, it was head and shoulders better than the other browsers. Then you introduced the "plug in container" that really tied resources up -- and still does now from time to time, on top of the other resource hogging. Now you have two instances of Firefox running in Task Manager and both instances want to grab as much CPU time as possible - and in between them they get all available time.

At the very least, give us a way to find and kill off the particular script that is eating the CPU time.

In case you need some system info from us, we are running Windows 7, have a 64bit operating system using an Intel Duo processor at 2.8Ghz, with 4.0Gb RAM.

Any help on how to resolve this would be welcome.

Asked by StopAdobeFlash1 3 years ago

Answered by FredMcD 3 years ago

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Firefox ESR v52 needs to be maintained to end of XP Support which is actually 9th April 2019 (due to Windows Embedded POSReady 2009)

For computer professionals, it is widely known Windows XP is still maintained by Microsoft (despite the MS propaganga that it is unsupported). Only a minor registry chang… (read more)

For computer professionals, it is widely known Windows XP is still maintained by Microsoft (despite the MS propaganga that it is unsupported). Only a minor registry change enables this extended support (eg still receiving MS antivirus updates). Firefox's Windows support policy thus needs to be synced to this factually corrected OS life-cycle. A Firefox for Windows XP support termination date not earlier than June 2019 should be targetted.

Asked by SETSHB 2 years ago

Last reply by user633449 2 years ago

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Firefox's midel name "Incompatible"

Firefox is incompatible with everything. First it constantly crashes on 64 bit win 7, So I went to Waterfox, but Waterfox is not compatible with mail.com. So, ok I give u… (read more)

Firefox is incompatible with everything. First it constantly crashes on 64 bit win 7, So I went to Waterfox, but Waterfox is not compatible with mail.com. So, ok I give up n got a battery for my old laptop, no easy feet being a disabled Vet n with no income. xp, n Firefox, no crashes n I can get my email. Only now you are SCREEMING that you are discontinuing support for xp, declaring that we have to upgrade our os (which is NEVER good advice), the new computer with the new os being the beginning of this whole nightmare of incompatibilities.

Asked by unremerableusernameoverf4car 3 years ago

Last reply by Graham Perrin 2 years ago

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Why take you my own thinking, what I wan't to use in Firefox? Now he dies for me, your not better, than Microsoft

Using Java you take so out, that no chance is there, to use it. But some programs, very important for me, use Java. Why don't you give any user the chance to use it or no… (read more)

Using Java you take so out, that no chance is there, to use it. But some programs, very important for me, use Java. Why don't you give any user the chance to use it or not. It's my problem, not yours. But no, you make it like Microsoft, eat or die. So good bye Firefox. I hope, some outher started a new browser, in where I can say, what I want and what not.

Friedhelm

Asked by Friedhelm.Peters 3 years ago

Last reply by Moses 2 years ago

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In my website with this version of Firefox the bottom line is over lapping the image but not with any other browser.

In my website with this version of Firefox the bottom line is over lapping the image but not with any other browser. I have checked the DIV tags and they are correct and … (read more)

In my website with this version of Firefox the bottom line is over lapping the image but not with any other browser. I have checked the DIV tags and they are correct and it plays as it should with an older version of Firefox on another computer or any other browser? site= www.artworld.us

Asked by danaknee 3 years ago

Last reply by cor-el 3 years ago

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I posed this question about a week ago. I would like to know if my problem with an App on Facebook has anything to do with Firefox?

As I previously posted, I am still having this problem with loading House of Fun in Facebook. This problem started when I logged in on 22 December 2017. I did have two an… (read more)

As I previously posted, I am still having this problem with loading House of Fun in Facebook. This problem started when I logged in on 22 December 2017. I did have two answers that tried to help but neither of their solutions worked. Also, I don't know if it is why this has happened but I have tried to download Flash Player and it says it is downloaded but it is nowhere to be found. I have done this many times and am tired of this problem. Where does it go? Why isn't it visible? What am I doing wrong? I will put, once again, 4 screenshots of the app that won't load. Thank you, I would be happy for any assistance.

Asked by Raelee Ryan 2 years ago

Last reply by Happy112 2 years ago

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Firefox now "always on top" & interfering with using other programs

Closing as duplicate. Please continue with the original /questions/1159851 ~J99 I don't know how to fully explain exactly what's happening here, except to say that Fire… (read more)

Closing as duplicate. Please continue with the original /questions/1159851 ~J99

I don't know how to fully explain exactly what's happening here, except to say that Firefox is now always on top of everything, even when in a reduced-sized window, and has to be fully minimized to use another window.

None of the suggested answers or responses have worked, or are relevant to this issue from my point of view.

Am I going to have to start using another browser, or is there a legitimate setting that can be altered to stop this behavior that just suddenly started a few days ago?

Asked by Lancer525 3 years ago

Last reply by John99 3 years ago

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Glitches in dropdown history and other dropdown elements under openSUSE Leap 42.3 with amdgpu-pro driver

Hello, Sometimes I have strange graphic glitches in Firefox under openSUSE Leap 42.3. This type of corruptions only appears in Firefox. In other applications and in Windo… (read more)

Hello,

Sometimes I have strange graphic glitches in Firefox under openSUSE Leap 42.3. This type of corruptions only appears in Firefox. In other applications and in Windows 10 (Dual boot configuration with GRUB) currently I don't noticed them.

Disabling "Hardware Acceleration" and refresh Firefox (new profile) didn't solve this issue.

Card: Sapphire Nitro+ Radeon RX580 8GB Limited Edition Driver: amdgpu-pro_17.40-492261 (and previous versions)

The RX580 is a replacement card already. Had a RX480 before with the same issue. For this reason I don't think that I have a faulty graphic card (GPU or Video-RAM).

Asked by krjdev 2 years ago

Last reply by krjdev 2 years ago

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Can't upgrade Forefox / Privacy Matters

This sounds Dostoevskian, but read on. This is informational for those who are wary and abused Firefox users. It's Free - Firefox. That means you are on your own to g… (read more)

This sounds Dostoevskian, but read on. This is informational for those who are wary and abused Firefox users.

It's Free - Firefox. That means you are on your own to get it going and keep it going. Mozilla WILL NOT HELP YOU or provide any competent tech support. You'll be referred to the forums where, many times, you will be run in circles and nonplussed.

This version I have, will not upgrade. 1. Cannot install addon - upgrade to current version 2. Go to upgrade download page. 3. Already at current version. 4. Try to download most recent version. 5. Already at current version.

All I wanted to do was keep Blur current. No dice. Went like this: 1. Cannot install addon - upgrade to current version 2. Go to upgrade download page. 3. Already at current version. 4. Try to download most recent version. 5. Already at current version.

Fortunately, the excellent tech support techs at Abine/Blur took pity and assisted me. So much so, I felt guilty for not contributing and contributed - to Abine, not Mozilla. So I have an older version of Firefox running just fine. With addons.

Upgrade nags are too intrusive and are accompanied by lies as to why you must upgrade. What they are really hoping for, is to scare you into upgrading to a PAID version of Firefox. You needn't upgrade at all, as a matter of fact, if you are willing to do a little digging and nagging yourself.

Forget tech support. There is none. Nada. Doesn't exist. You'll be on your own in the forums looking for answers. Mozilla claims to have tech support ? It's a lie - and a free-for-all.

Addons have no support. The developers all hide because there are issues with all the addons and the developers are sick and tired of hearing from us Little People. Period. End of Story. DO NOT send addon developers money ! It begets you NOTHING.

The forums, for Mozilla, are 'Free'. Staffed by volunteers who save Mozilla millions of dollars a year in staffing costs. How anyone can get suckered in such a situation is beyond me. What you get in those forums may or may not be true, may or may not work. Take your chances. It seems to be an ego-trip for the "support ENGINEERS", so take your chances. Most times you lose...

Mozilla's relationship(s) with Privacy Busters and Data Miners is murky at best. It will only get more incestuous than it already is. Most other sites have totally prostituted your personal information for pennies. That's all your private life is worth to the data miners - pennies. They buy and sell profiles like yours by the millions. For a few cents each. Many such places will include your credit card number, expiration date and security code - for a few more pennies...

DO NOT give your primary Email address to Mozilla, or any other Free software provider. Make up an Email address for 'throwaway' uses. I have Email accounts associated with Email addresses I provide to places like Mozilla. SPAM Tsunami. Flood. Totally overwhelmed. Today, 963 Spams in 24 hours - to my Spam Trap Email account. That address was only ever given to sites that merely wanted to have it for "informational purposes" and "notifications". Problem is, I give one Email address per site that just HAS to have one or you can't surf. No Emails from that site ! BUT a flood of Spam from 3rd parties ! AND I know EXACTLY where they got my Email address. Handy, huh ?

Terms of service disclosures protect you from UTTERLY NOTHING !!! Again, Terms of service disclosures protect you from UTTERLY NOTHING !!! Used to be a merchant would protect your privacy because you could go elsewhere. Nowadays they're just selling everything you disclose. How do you think a concise history of your auto's maintenance ever made it to Carfax, even though you used 16 different shops ? At shops like that, I simply write in large letters across the service contract, "No disclosure of personal info. Rights waived by service provider." That means I haul their asses into court for a civil action -- and win -- if they sell my info. If the shop accepts the work after you wrote that across the service contract, it is a legally binding contract. NOT ONE shop ever refused to fix my car ! How do I know who it was who snitched out my personal info ? My personal information had unique identifiers for whom I disclosed it to. The unique identifiers are easy to make up... Jr., Sr, III, etc...

No response solicited...

Asked by Chrislongski 2 years ago

Last reply by Seburo 2 years ago

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5min after starting firefox another copy opens, then another, then another, etc how do i stop this? this is using win xp, thank you

locking - same topic posted here - https://support.mozilla.org/en-US/questions/1180913 After opening firefox and checking news or e-mail or whatever another copy of fire… (read more)

locking - same topic posted here - https://support.mozilla.org/en-US/questions/1180913


After opening firefox and checking news or e-mail or whatever another copy of firefox opens. This might be 5, 10 , or 15 minutes later, some time later another copy opens. I have uninstalled firefox 6-7 times and then waited a day or two and then reinstalled it yet this problem keeps occuring. This started about 6 months ago and has me baffled. Any ideas as to why this is happening?

Asked by tomhenry 3 years ago

Last reply by tomhenry 2 years ago

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RE: Firefox ESR 52.8.0 crashes on some web pages. System: Odroid Xu4, Dietpi v6.8

Mr. FredMcD replied to my initial question with an email asking for my 10 most recent crash reports. His instructions were as follows: Start Firefox in Safe Mode {web li… (read more)

Mr. FredMcD replied to my initial question with an email asking for my 10 most recent crash reports. His instructions were as follows:

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in. <end>


The reply box is to noreply@mozilla.org which errors to "unable to send", so I coppied the email in this post. See the following:


Mr. FredMcD,

Amazingly quick response, thank you for assisting me. Here is the info you requested.


bp-3d98789b-1032-43de-b4f5-c98350180602

   6/2/18    2:02 PM

bp-3fdfaaa6-de3e-48a8-af68-04b491180602

   6/2/18    1:23 PM

bp-92431654-8948-4bbc-9d49-e90131180529

   5/29/18    5:33 PM

bp-9dbc0ebe-e543-4946-a6c1-0b9ea1180525

   5/25/18    11:24 AM

bp-9a4218d5-cdb3-45ef-8757-e5e771180525

   5/25/18    11:24 AM

bp-761f1536-3e0b-4d19-82f6-e5ff21180522

   5/22/18    4:18 PM

bp-ac8db330-5564-46e1-a775-1ba531180520

   5/20/18    4:33 PM

bp-a628cae1-db95-401f-b1a0-6120a1180520

   5/20/18    4:33 PM

bp-1d7cffaa-e6b1-40d5-b56e-1bee21180520

   5/20/18    4:33 PM

bp-edfa955d-07db-42e6-8519-c83c41180520

   5/20/18    4:31 PM


Darrin W. Root

Asked by darrin337 2 years ago

Last reply by Shadow110 2 years ago

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Firefox always ask for "Authentication Required"

Closing as duplicate please see and use /questions/1162859 When used Company's internet using proxy, Firefox always ask for "Authentication Required" need to enter usern… (read more)

Closing as duplicate please see and use /questions/1162859


When used Company's internet using proxy, Firefox always ask for "Authentication Required" need to enter username and password, it is very annoying to enter username and password every time. Please provide a solution.

Asked by junaid193 3 years ago

Last reply by John99 3 years ago

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STOP BLOCKING ADOBE - - PLEASE!!

This is really annoying, to have Moz tell me what is best for me, like it or not. QUESTION: How can I unclip from the Mozilla leash and update Adobe and STOP it from bein… (read more)

This is really annoying, to have Moz tell me what is best for me, like it or not. QUESTION: How can I unclip from the Mozilla leash and update Adobe and STOP it from being blocked at random by Firefox?

WHY?: Today, as usual, Adobe Acrobat is blocked again. I let myself be led by the Moz leash and clicked "Update" beside Adobe Acrobat. I'm led to a Moz page that tells me I need to update Firefox version 52.2.1 Firefox Help > About shows version 52.2.1 "Firefox is up to date". IS UP TO DATE! get it yet? It can't be updated because it already is updated. Bad links in browser I gather? I want Adobe Acrobat to run, UNIMPEDED from annoying and monotonous interference from Mozilla telling me what is and isn't good for me. That's what we have governments, spouses, and Google for!

p.s. Some formatting tools here would being this area in to the 21st century and make it much easier for responders to read.

Asked by Outernaut 3 years ago

Last reply by Outernaut 3 years ago

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Safe to Force-Enable media hardware video decoding? (about:config)

In XP 32-bit, If H.264 video failed to decode in Firefox (but not in Chrome, though Chrome stutters)..... ....is it safe to Force-Enable media hardware video decoding in … (read more)

In XP 32-bit, If H.264 video failed to decode in Firefox (but not in Chrome, though Chrome stutters).....

....is it safe to Force-Enable media hardware video decoding in About:Config?

(in other words, to toggle it from "false" to "true"?

Asked by Minni 2 years ago

Last reply by cor-el 2 years ago