Showing questions tagged: اعرض كل الأسئلة

this website is not working

I have Firefox on two computers. This website works on one, but not the other. Please advise what troubleshooting steps to try next. https://bannergress.com/banner/self-s… (read more)

I have Firefox on two computers. This website works on one, but not the other. Please advise what troubleshooting steps to try next.

https://bannergress.com/banner/self-similar-across-scale-24c4 The box in the upper left should be scrolling to display the whole picture. The problem is with every page of this site; I selected this particular page as an example.

scrolls on this computer: desktop Windows 10 Pro v 20H2 Firefox v 89.0.1

doesn't scroll on this computer: laptop Windows 10 Home v 20H2 Firefox v 89.0.1


What I've tried on the laptop so far (none of these solved the problem):

tried in a private browsing window

tried in Troubleshoot Mode

uninstalled Firefox deleted default profile folder (that was the only profile) deleted profiles.ini reinstalled Firefox

Asked by CharleneTX 3 days ago

Last reply by CharleneTX 1 hour ago

Printing Format on 8.5in X 11in paper

If an item is sent to the Printer, the whole page will appear in the upper left-hand part of the paper with the font so small, it is barely readable?? A similar question… (read more)

If an item is sent to the Printer, the whole page will appear in the upper left-hand part of the paper with the font so small, it is barely readable?? A similar question has been asked before but the workaround, switch, fix was not evident or workable. I have already checked the Printer settings and it appears that there is nothing in the machine that can be changed. Does anybody have any idea of what is going on here ? There is no memory of anything previously being changed Re: printing page format--it just started for no apparent reason.

Asked by Dan'sLoriSara 6 hours ago

NEW UI - PC =/= TOUCHSCREEN, MOZILLA WAKE UP

The Firefox Community here has tried to be very helpful with all the users who hate the changes in Version 89/90, but we need Mozilla/Firefox to hear us. CSS work-arounds… (read more)

The Firefox Community here has tried to be very helpful with all the users who hate the changes in Version 89/90, but we need Mozilla/Firefox to hear us.

CSS work-arounds are fine for the IT-literate, which I am not. They are also only temporary. We have no indication that FF is even paying attention to our complaints.

They need to understand that some users have a keyboard and mouse attached to a PC, not a touchscreen like on a pad or phone. It looks like FF wants to cater to touchscreens. This DOES NOT WORK for PC users.

I suggest one UI for touchscreens and a different one for PCs. IIRC, there is a FF version for Windows AND a different one for Apple; why not do the same?

Nobody seems to have any response other than "use this CSS fix." I've also been directed to "clean up the help platform myself" - huh?

Can we please get SOME kind of response from the platform itself? Or are they just trying to get rid of all users without touchscreens?

Asked by fidservant 2 days ago

Last reply by fidservant 7 hours ago

Help recovering unsaved user ID!

Hello, Recently I tried using my email to create an account for a website. Firefox prompted me to save the password, to wich I accepted but it didn't save my ID. The next… (read more)

Hello, Recently I tried using my email to create an account for a website. Firefox prompted me to save the password, to wich I accepted but it didn't save my ID. The next day I couldn't login into the same website, I've checked my credentials and they were correct. So what I'm asking is, Is there any way I could see wich ID's I've used to try and login into a specific website?

PS: I know this could be a website side error, but I'm trying to check everything. PPS: I apologize if my writing is confusing, english is not my native language.

Asked by jorgealexbarros98 8 hours ago

How to allow javascript to run while the tab is unfocused?

How do I allow a website's javascript to keep running even when i'm in another tab in firefox? I play this IO game, but when I tab out to say, youtube for a minute, the g… (read more)

How do I allow a website's javascript to keep running even when i'm in another tab in firefox? I play this IO game, but when I tab out to say, youtube for a minute, the game freezes until I tab back into the. I want to make javascript always run no matter if the tab is focused or not

Asked by gfhfgj675 9 hours ago

In regard to extensions and resetting firefox

So I've noticed recently that Firefox, or rather more specifically, Noscript, seems to think a lot of things are XSS attempts, which had never been the case before, leadi… (read more)

So I've noticed recently that Firefox, or rather more specifically, Noscript, seems to think a lot of things are XSS attempts, which had never been the case before, leading me to think these are false positives. I've had no luck in undoing anything that was blocked, as mentioned in another thread. I'm trying to figure out if resetting Firefox would be a good idea. My problem is that one of my extensions is directly tied to my antivirus program, so my question is basically this; would the extension be able to be turned back on as is, or would I have to reinstall the antivirus program to get it back? I've never seen it come up in a basic search for add-ons without it. So it sounds like I'd have to reinstall it. Can anyone confirm this? If so, I'll have to wait a day or two to get this reset done.

Alternatively, I'm debating just deleting the current cookies and the like from the browser. Would this be a better alternative to a full on refresh/reset of Firefox?

Asked by Marc7 1 day ago

Last reply by Marc7 9 hours ago

Video on archive.org does not play audio

Watching on Chrome, this site plays normally: https://archive.org/details/Promo_Hogans_Heroes_CBS_TV_1967 Watching on Firefox, it only shows the video with no audio heard… (read more)

Watching on Chrome, this site plays normally: https://archive.org/details/Promo_Hogans_Heroes_CBS_TV_1967

Watching on Firefox, it only shows the video with no audio heard.

Asked by spammattic 10 hours ago

I have several issues after doing a refresh because Firefox was as slow as cold tar running up a hill backwards!

I did a refresh yesterday after Firefox had been so slow and now I have other major issues! the letters are not uniform or the coloring on letters are dark and light. I… (read more)

I did a refresh yesterday after Firefox had been so slow and now I have other major issues! the letters are not uniform or the coloring on letters are dark and light. I have had this problem in the past and was told how to fix it but that is not working. Told to go to General/Performance/Use hardware acceleration, remove check mark which I have done twice and it didn't help, everything still the same so it makes it hard to read when each individual letter has a dark and light side, r/l or top/bottom! This has been a problem for a long time, especially after I refresh! Two other MAJOR problems though, there is no "HOME" button anymore, and my bookmarks, and bookmark toolbar/menu that I had on the left side of the screen is GONE! Both of those are the worst, and I can find nothing to restore either of them!!!!!! I've used FIREFOX for years, but I get tired of having to figure out how to use it all over again when it slows down or has problems! HELP!

Asked by Linzee 1 day ago

Last reply by Linzee 10 hours ago

Why can i not Select a Different input device for my Camera?

so installed the Browser and selected my Camera and it didn't work so i restarted Firefox and when i did it turned on and the permissions were accepted but it didn't save… (read more)

so installed the Browser and selected my Camera and it didn't work so i restarted Firefox and when i did it turned on and the permissions were accepted but it didn't save the camera i selected out of my 6 so now i'm stuck with a dead feed with seemingly no area or tab i can go to change my Input Device. just on, off, yes and no. can someone help me?

Asked by retroholic17 11 hours ago

Firefox updates

Firefox 89 has changed notification of FF updates so that it's no longer easily possible to find out what's changed in the update. Which means it's more difficult to fin… (read more)

Firefox 89 has changed notification of FF updates so that it's no longer easily possible to find out what's changed in the update. Which means it's more difficult to find out what changes have been made and if it's worth the bother of updating. After an update is downloaded there's yet another popup re: restarting. How about going back to--notifying people of an update and no longer nagging at them until they do and then nagging people to restart their machines? Why become more & more like the corporate nannies, microsoft & google?

I also don't like that FF, which supposedly values user privacy, requires people to set up either a crowdcity account or use a pre-existing account (such as Facebook, twitter, et al) to provide feedback re: firefox. Since when does social media maintain privacy? And the more accounts you have to set up, the more likely that one of them will get hacked. I don't rarely use social media (may look at twitter accounts for traffic information, etc., but don't have a twitter account, etc) and don't have a FB account. I am tired of being required to set up yet another account--particularly since FF provides no information re: Crowdcity's privacy polices and if FF has actually verified any claims that Crowdcity makes regarding

Seems like FF doesn't want feedback from all users only some of them.

Is it possible to return to say FF version 80?

Asked by azure 13 hours ago

Could not connect to the reCAPTCHA service

Hi, Firefox version 89.0.1 (64-Bit) Windows 10 (updated) Recently I have noticed when I want to use reCAPTCHA I get Could not connect to the reCAPTCHA service. Therefor… (read more)

Hi, Firefox version 89.0.1 (64-Bit) Windows 10 (updated)

Recently I have noticed when I want to use reCAPTCHA I get Could not connect to the reCAPTCHA service. Therefore, on Firefox help I found the answers such as renamed the cert9.db file to (cert9OLD.db) later deleted cert9OLD.db. There wasn't any cert8.db in the profile folder. Also changed Net work settings to "No Proxy" but nothing changed.

Questions is what if I want to change Net work settings as it was previously? (which I do not remember) or is it ok to keep it as No Proxy because I do not use any proxy or VPN.

Thank you.

Asked by Ari94 17 hours ago

Last reply by Ari94 14 hours ago

The "xulstore" window resizing problem

Since some time, Firefox (currently 89.0) on Windows 10 automatically reduces the window size from "fullscreen" to "maximized" when re-opening it from another program. So… (read more)

Since some time, Firefox (currently 89.0) on Windows 10 automatically reduces the window size from "fullscreen" to "maximized" when re-opening it from another program. So I have to wait until the window size reduction is complete before having to re-enlarge it again (which is quite annoying)

After a short web search, it turned out that this window size reduction is caused by the "xulstore.json" file in the profile folder and several other users are also reporting this issue. However, none of them in the forums I visited knew a permanent solution. I unsuccessfully tried the following:

  • When I delete "xulstore.json", the window size reduction problem goes away only to re-appear after a few re-openings of Firefox (as the xulstore file is re-established then).
  • Editing the xulstore file did not work, as Firefox overwrites it.
  • Denying Firefox writing permission (via Windows) also doesn't work, as Firefox creates a temporary copy of the xulstore file which again causes the resizing problem.
  • Denying access to this temporary copy does not work either.

It seems like Firefox does everything possible just to keep the resizing problem persisting. Is there any permanent solution (different from the failed solution attempts above)? Or even better: could you remove the automatic resizing in a coming version update of Firefox? It seems like I am not the only one who would be grateful about this.

Asked by lillsascha 3 days ago

Last reply by lillsascha 15 hours ago

Signing in / synchronise

I use FFox on Windows 10 and Android, version 89.0.1 64 bit. It is not my default browser. When I open FFox sometimes I am connected to my account and can synchronise and… (read more)

I use FFox on Windows 10 and Android, version 89.0.1 64 bit. It is not my default browser. When I open FFox sometimes I am connected to my account and can synchronise and sometimes not. I therefore have to sign into account using email + password which I have to look up. Please provide clear settings for W10 + Android so that I always sign in and can sync. Using the QR code on my monitor NEVER works . Regards T J Green

Asked by greenterryj 19 hours ago

Delete menu bar or disable the shortcuts from it (Like Alt + B)

This is driving me crazy. I've been using Chrome for 4 years and I switch to Firefox because it is more faster and smooth than Chrome, my issue is that I'm a writer so, o… (read more)

This is driving me crazy. I've been using Chrome for 4 years and I switch to Firefox because it is more faster and smooth than Chrome, my issue is that I'm a writer so, on the website that I work on we got this shortcuts to put bold, cursive, etc, and they begin with Alt + something, every time that I'm trying to use them I got the bookmark on the menu bar open and doesn't let me use the shortcut on the website.

There is any way to delete completely the menu bar? I already got the ui.key.menuAccessKeyFocuses on false, but the shortcuts as Alt + B still open the bookmarks or Alt + H opens the history on the menu. I really need a fix for this guys.

Asked by fabriziozambrano 20 hours ago

After 89.0.1 update on Windows, Firefox will not release the audio device, not allowing the computer to sleep.

Since the 89.0.1 update on Windows 10 21H1 (Build 19043.1055), Firefox will not let my PC sleep, unless I quit and re-open Firefox. There is no audio playing on any tabs,… (read more)

Since the 89.0.1 update on Windows 10 21H1 (Build 19043.1055), Firefox will not let my PC sleep, unless I quit and re-open Firefox. There is no audio playing on any tabs, but after a while of using Firefox on YouTube or whatnot, it will not release the audio device to let Windows put my monitors to sleep even though all playback has ended.

This can clearly be seen by running "powercfg /requests" as an administrator.

With videos playing, as expected Firefox reserves the audio device, as well as an Execution request.

Output: [ PS C:\WINDOWS\system32> powercfg /requests DISPLAY: [PROCESS] \Device\HarddiskVolume6\Program Files\Mozilla Firefox\firefox.exe display request

SYSTEM: [DRIVER] High Definition Audio Device (HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_10438581&REV_1000\4&2d156fef&0&0001) An audio stream is currently in use.

AWAYMODE: None.

EXECUTION: [PROCESS] \Device\HarddiskVolume6\Program Files\Mozilla Firefox\firefox.exe non-display request

PERFBOOST: None.

ACTIVELOCKSCREEN: None. ]

But after you stop playing the video the output becomes: [ PS C:\WINDOWS\system32> powercfg /requests DISPLAY: [PROCESS] \Device\HarddiskVolume6\Program Files\Mozilla Firefox\firefox.exe display request

SYSTEM: [DRIVER] High Definition Audio Device (HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_10438581&REV_1000\4&2d156fef&0&0001) An audio stream is currently in use.

AWAYMODE: None.

EXECUTION: None.

PERFBOOST: None.

ACTIVELOCKSCREEN: None. ]

You can see the audio device doesn't get released, and the only resolution is to quit and restart Firefox.

This doesn't always happen, but does happen after a while.

Asked by Nabeel Rahimpour 1 day ago

Autotest in Firefox (geckodriver)

Hello. I'm a tester and just starting to write autotests. I use python, selenium. The case is simple - you need to open the page and click on the button for a pop-up with… (read more)

Hello. I'm a tester and just starting to write autotests. I use python, selenium.

The case is simple - you need to open the page and click on the button for a pop-up with fields for registration to appear. Here's the whole test function: def auth_user(self):

   wd = self.wd
   wd.delete_all_cookies()
   try:
       close_town_pop_up = wd.find_element_by_css_selector('#app > div.overlay-wrapper > div > button').click()  #закрываем поп-ап с городами
   except ex.NoSuchElementException:
       pass
   time.sleep(1)
   try:
       auth_button = wd.find_element_by_css_selector('.SideToolbarContainer > div:nth-child(1) > div:nth-child(1) > div:nth-child(1) > div:nth-child(1)').click()   #нажимаем на кнопку входа
   except ex.ElementNotInteractableException or ex.NoSuchElementException:
        auth_button = wd.find_element_by_css_selector('#app > div.body__header > header > div > div.LowerPanelsContainer > '
                                                     'div > div.LowerPanelItem.LowerPanelItem--login > div > div > a > span.HeaderButtonIcon > svg').click()  #нажимаем на кнопку входа при адаптивной вёрстке
   time.sleep(2)
   input_phone = wd.find_element_by_css_selector('input#authorizer-input-username') #ищем элемент, чтобы кликнуть
   input_phone.send_keys('***********')   #передаём номер телефона в поле
   input_password = wd.find_element_by_css_selector('input#authorizer-input-password') #ищем элемент, чтобы кликнуть
   input_password.send_keys('****') #передаём пароль в поле
   time.sleep(2)
   press_auth_button = wd.find_element_by_class_name('AuthorizerForm__submit').click() # нажимаем на кнопку авторизации
   time.sleep(9)


When I run the test in chrome, opera - the test passes, the user is authorized.

When executing the test in FF (version 89.0.1 (64-bit)) - problem with the login button (auth_button). At first I thought I needed some kind of delay - added webdriverwait. After it didn't work - thought the button locator was not located. I started katalon with the recorder and also tried selenium IDE for FF - the locator was located, the login button itself is highlighted, but not clicked. After that, I already started looking at what was happening in the called browser. It seems that the browser is launched with JS turned off - no any pop-ups are opened. No errors or JS messages are dropped into the console. I go into the settings of the called browser - there is no need to disable the JS checkbox. The elements for the HeaderButton do not have an event, but when the browser is normally launched, the event is labeled on the HeaderButton element. Use geskodriver v.0.29.1 Please help me understand what is wrong in the FF browser caused by autotests?

Asked by proxorova1992 1 day ago