Showing questions tagged: اعرض كل الأسئلة

Lost access to my primary email and i cant set my secundary one as primary

Hello, I used to use an institutional email from my college as a main login, but it was deleted when I finished my graduation, I still have my account password and I also… (read more)

Hello, I used to use an institutional email from my college as a main login, but it was deleted when I finished my graduation, I still have my account password and I also have a secondary email registered but I can't put it as primary since the system asks me for a code to be sent to my main email, how to proceed?

Asked by Najii 1 month ago

Last reply by cor-el 1 month ago

How to view Collections created on Firefox Android on my PC?

I recently switched from Chrome which had the Reading List feature which you could view on the Chrome Android app as well as Chrome PC. I recently figured out Firefox ha… (read more)

I recently switched from Chrome which had the Reading List feature which you could view on the Chrome Android app as well as Chrome PC.

I recently figured out Firefox has a similar thing called Collections but I can't find out where it's located on the Firefox PC application.

Or do I have to do something to sync it with my PC?

Asked by Maximus44 3 weeks ago

Last reply by cor-el 3 weeks ago

  • المُؤرشفة

Firefox Sync not working

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem… (read more)

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem?

Asked by Pouryanno 2 years ago

Last reply by Dale 1 year ago

  • المُؤرشفة

Sync - data lost - strategy to restore data wanted

I have used sync for long on several devices and different operating systems (Win 7, Win 10, IOS) in parallel. Most interesting and useful is for me synchronisation of th… (read more)

I have used sync for long on several devices and different operating systems (Win 7, Win 10, IOS) in parallel. Most interesting and useful is for me synchronisation of the toolbars with Bookmarks. It worked fine up to today. Today I opened Firefox and found my bookmarks as they were about two years ago. Oops... so I tried to synchronize but failed. No changes were applied to my bookmarks. I assume, my bookmarks are also being stored on several other devices I used for Firefox. However the newest sinchronization on the mozilla server does not contain the accurate valuable data. How can I manage to save sync data from a destinct device to the sync server and determine that as the current data set to be valid for synchronization with all my other devices? In other words: set the direction for synchronization. I did not find this option on my current (82.0.3 (64-Bit)) installation. Could anybody help me? Thanks Juergen

Asked by Hanofahrer 2 years ago

Last reply by Kris 1 year ago

  • المُؤرشفة

Firefox Passwords

Dear Sir/Madam, I have had to rebuild my PC came to login to my Firefox account to view my bookmarks, stored passwords and there is nothing showing. I know the informatio… (read more)

Dear Sir/Madam,

I have had to rebuild my PC came to login to my Firefox account to view my bookmarks, stored passwords and there is nothing showing.

I know the information has been syncing.

Can you please have a look.

Asked by darren.wallbanks 2 years ago

Last reply by Mr Bates 1 year ago

  • المُؤرشفة

How can I connect using Firefox

I am trying to log into Firefox, and have changed my password. My email address is xxxxxxxxx@xxxxx.xxx what should I do to connect to Firefox? (email address removed b… (read more)

I am trying to log into Firefox, and have changed my password. My email address is xxxxxxxxx@xxxxx.xxx what should I do to connect to Firefox?


(email address removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

Asked by 2weight34 2 years ago

Last reply by kajojajo245 2 years ago

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User profile

Where is my user profile stored - on my computer or on Firefox computer? I need to re-install Firefox on a new computer. Will I lose my Folders (left side of screen), o… (read more)

Where is my user profile stored - on my computer or on Firefox computer? I need to re-install Firefox on a new computer. Will I lose my Folders (left side of screen), or are they safely stored with Firefox? Will they reappear when I install Firefox on the new computer?

Asked by ajstiebel 1 year ago

Last reply by cor-el 1 year ago

  • المُؤرشفة

"Sorry. We’ve locked your account". -> How do I reopen my account?

Hi I have been locked out of my firefox account: I can log in, but I can't sync my saved passwords, bookmarks, search history and so on. I now have access to my email acc… (read more)

Hi

I have been locked out of my firefox account: I can log in, but I can't sync my saved passwords, bookmarks, search history and so on. I now have access to my email account again: xxx@sol.dk - but how do I unlocke it, so that I can sync my stuff to my new, re-installed firefox browser??

When I press the link 'let us know' (see photo), I'm redirected to this page: https://support.mozilla.org/en-US/ And I'm stuck, I can't seem to figure out how to solve this..

Hope you can help me! Kind regards

Asked by blomstergirl 1 year ago

Last reply by cor-el 1 year ago

  • المُؤرشفة

GOOGLE ACCOUNT LOG OUT ITSELF

GOOD AFTERNOON EVERYONE....MY GOOGLE ACCOUNT LOG OUT ITSELF WHEN I CLOSE THE BROWSER THOUGH ALL SUCH PASSWORDS ARE SAVED AND BOOKMARKED....WHEN I REOPEN THE BROWSER I NEE… (read more)

GOOD AFTERNOON EVERYONE....MY GOOGLE ACCOUNT LOG OUT ITSELF WHEN I CLOSE THE BROWSER THOUGH ALL SUCH PASSWORDS ARE SAVED AND BOOKMARKED....WHEN I REOPEN THE BROWSER I NEED TO LOG IN INTO MY GOOGLE OR YOUTUBE AGAIN...IT'S HAPPENING FOR A MONTH....BEFORE THAT MOZILLA WAS MY FAV BROWSER.....IT'S SPEED HAS LOWERED DOWN TOO.....GIVE ME SOLUTION TO MAKE IT REMEMBER MY GOOGLE LOG IN PLEASE...

Asked by PUNEET GOYAL 1 year ago

Last reply by FredMcD 1 year ago

  • المُؤرشفة

acound hacked

HI someone hacked my firefox acount. he make a new connect device from unknown place no ip no town. i have saved several pass. emails banks exchangers facebook instagram … (read more)

HI someone hacked my firefox acount. he make a new connect device from unknown place no ip no town. i have saved several pass. emails banks exchangers facebook instagram and to many others. already got emails someone try to connect on with my pass new devices everywhere. what should i do??? i changed my pass with some very strong pass.but already hacker sync 8 hours ago...

Asked by greekdeejays 1 year ago

Last reply by FredMcD 1 year ago

  • المُؤرشفة

Browser setup issue with a new computer

Downloaded the browser to a new computer, attempted to login, was met with whole bunch of username , accounts, passwords, this and that, tried all and it seems I'm diggin… (read more)

Downloaded the browser to a new computer, attempted to login, was met with whole bunch of username , accounts, passwords, this and that, tried all and it seems I'm digging the hole deeper.

Asked by Zeze Andjr 1 year ago

Last reply by FredMcD 1 year ago

  • المُؤرشفة

Locked out of my account for no reason

Hi, Bought a new M1 Mac. Was very happy when an M1 version of Firefox got released today only to find my account locked out trying to sign-in. I received the infamous mes… (read more)

Hi,

Bought a new M1 Mac. Was very happy when an M1 version of Firefox got released today only to find my account locked out trying to sign-in. I received the infamous message: "The confirmation email we sent to xxx@gmail.com was returned and we’ve locked your account to protect your Firefox data"

That is not true. I am receiving emails just fine and I never lost access to my email account.

Help please!

Asked by MomoAmin 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • المُؤرشفة

Account locked but email works fine

Tried signing in to firefox sync and account got locked with the following message, "The confirmation email we sent to <my email-id>@gmail.com was returned and we’v… (read more)

Tried signing in to firefox sync and account got locked with the following message, "The confirmation email we sent to <my email-id>@gmail.com was returned and we’ve locked your account to protect your Firefox data."

My email works fine and I could use it to login and ask this question. Please help

Asked by alokminesh 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • المُؤرشفة

Signing in to sync on a new computer failed because gmail is currently down

I happened to try turning on Firefox Sync at the exact moment Gmail went down and started sending bounce messages to all senders (my Firefox account name is my gmail addr… (read more)

I happened to try turning on Firefox Sync at the exact moment Gmail went down and started sending bounce messages to all senders (my Firefox account name is my gmail address). Now I'm locked out of my account with no way to get back in. Help!

Asked by mamorrow 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • المُؤرشفة

confirmation email at Sync Login

I have a new windows 10 laptop i just installed firefox as a try to enable sync i type in my email i type in my password it ask for the PIN sent to email, but i did not g… (read more)

I have a new windows 10 laptop

i just installed firefox

as a try to enable sync i type in my email i type in my password it ask for the PIN sent to email, but i did not get the email ( i checked spam )

i retry to enable sync and i get :

The confirmation email we sent to ***@***.*** was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account.

my email is working i did test and its working fine

how do i get sync to work?

Asked by guaasamo 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago