منتدى دعم ”Firefox“

So I have tried almost everything that is available on internet on this issue of crashes. Some times plugin container error use to come as well but I disabled it. Most recent 5 reports are as follows, your help will be greatly appreciated.

bp-e9056181-3eb8-4ba4-921c-138412150411 bp-ba94f650-7d05-4f98-a7b4-7586e2150411 bp-8701831d-adef-4f26-b42d-2067d2150410 bp-60c5822e-d8e0-4d37-8931-f40412150406 bp-22c5d771-f0dc-4635-af6c-bada72150328

My firefox 40.0.2 keeps crashing and its becoming very annoying. Bellow is the most recent crash reports. Thank you for your help with this.

bp-2c8eaa1b-48c8-4a82-82c5-d09cb2150820 8/20/2015 10:04 AM bp-6cb5ba20-5f60-4111-bbde-bf8412150819 8/19/2015 7:12 PM bp-ac4fb1d5-ef77-49ac-8f72-24f3a2150819 8/19/2015 3:17 PM bp-4aa89048-287c-45de-b9f5-1fdaf2150811 8/11/2015 12:02 PM bp-34e34e41-f9d6-4660-8737-3c4cc2150808 8/8/2015 7:47 AM bp-3466185f-6cee-4c47-b698-513f22150807 8/7/2015 10:11 AM bp-dcaccbda-6672-4269-b9ee-45d822150807 8/7/2015 9:18 AM bp-834a3e34-0f11-4ae3-aaca-2b5392150807 8/6/2015 9:54 PM bp-ed0488e3-8c6f-4f36-a2f7-3381c2150726 7/26/2015 1:44 PM bp-667f6025-1a26-40d3-b2f3-641a82150726 7/26/2015 11:45 AM bp-c59b27ee-9649-4eed-9e70-e350d215072

I've used Firefox for years. A few months ago it got wonky & would hang when I'd try to shut it down. I eventually reloaded it, and it will not work at all. No error msgs, just won't connect or do anything anything. I really prefer Firefox to Safari and would love to be able to use it again.

Hi,

I posted this question some time ago and since i didnt get any working solution and I still have this issue I am reposting it now. My problem is simple: I start up my computer and open Firefox. I browse the internet normally. No problem so far. But lets say I go to take a nap or I just stop browsing to do something else on the computer without closing Firefox or whatsoever. After a while I go back to browsing on Firefox (the same window with the same tabs are still open) but now no page will finish loading no matter how long i wait.

So I close Firefox and open it again. Then I get a popup error saying Firefox is still running and that i need to close it. When i close that popup then i get another error saying it was unable to load my profile. I close that and reopen Firefox. Now it loads pages normally again but but only for 1 or 2 minutes and not any more after that. I repeat the whole process and i still get the same results until i restart my computer.

I have checked for any viruses and i have none at all and there is absolutely no problem with my overall connection since no other programs have this problems only Firefox. What can i do?

Thank you.

Edit: Im having the issue right now and I just checked but seems like some tabs work and some dont so i really dont get it.

Hello together, misterious issue here. Have already tryed Firefox Safe Mode and "Factory Reset" of all Firefox settings. Issue still there. Got the win7 error message "Firefox has stopped working" twice, everytime when I close the browser. Any idea ?

Best regards, Thomas

Every time I close Firefox 42.0 it leaves a firefox.exe *32 process open. If I open & close Firefox 10 times, I'll have 10 occurrences in the Windows Task Manager. They are always different sizes. Using Windows 7.

Tried safemode, retune firefox, turn off LastPass.Diable plugins but,FF crashes most every time close, since updating to windows 10. Please advise. Trouble shooting data says I have windows xp as operating system...That is incorrect....This laptop I bought new from Dell with windows7

Thanks

I recently installed a SmartCard reader for electronic ID. It appears to work fine, but, since then, each time I close Firefox it comes up with the crash report box.

Is there anything I can do to fix this?

Report IDs: bp-e9e12999-9177-48e7-8c21-f0c742170125 bp-bf7acc60-88f0-46cb-b89e-872fe2170125 bp-da8957da-0ffe-4314-bf4e-b6e1b2170124 bp-73063805-ada0-40c8-b382-b84ac2170124 bp-f97266d0-3a12-4793-be87-bf5e82170124

Thanks in advance for any help. Sarah.

Started Dec 27. Firefox process doesn't close, hangs and then crashes. Still crashes after refreshing firefox, crashes in safe mode and crashes with hardware acceleration off. Crash Reason EXCEPTION_BREAKPOINT Seem to always be: IPSEng32.dll bp-bc412cd6-4c5e-435d-b5f3-0a3742160104 bp-0c93dcf3-1c51-47f8-a0f8-02f012151228 bp-b8f2ddca-7598-4fd5-af0a-575052160103 thanks

On two different profiles, the Customize option simply isn't working. I see three different places on the GUI to click on Customize, and none works. Nothing happens when I click on them, beyond the letters "Customize" appearing at the top of a tab.

After appearing earlier this evening, the LastPass icon is also failing to appear on both profiles.

I've read and tried MANY supposed fixes for this problem, but, so far none have worked. Constantly says FF is already running, but not responding. I have to kill it in Task Mgr. everytime.

After FF opens, the little circle on the tab rotates and says "Connecting". That's all I can get out of it.

Uninstalled and installed numerous times to no avail. IE 11 works great (can't believe I just said that--lol).

Have tried "No proxy" and "Use system settngs"--still a no go.

Created new User Profle--still a no go.

Open Add-ons mgr.--just says "Loading" until I clck Extensions, then "You don't have any add-ons of this type installed"

Click Plugins: OpenH264 Video Codec provided by Cisco Systems, Inc. automatically installed by Mozilla...)--Always Activate Primetime Content Decryption provided by Adobe Systems, Inc.--Always Activate Windows Activation Technologies--Ask to Activate

I haven't installed any plugins--these were already there.

Please help. I used to install FF and then off to the races I'd go, but not this time.

I've tried both version 40 and 42. Every time I try to load a webpage, Firefox quits responding part way through. I've gone through add-ons. I went through all the help articles and nothing worked. The problem started after installing Windows 10 and often happens on Politico and Fox News. I have tried uninstalling and reinstalling. After the uninstall I scanned the registry with ccleaner

I install new firefox 37 which is not loading any website just wheel is scrolling, while in other browser internet is working fine, i try to solve out the problem but i could not.

i am using windows 8. before few days firefox was working fine. but suddenly it stoped at that time i update the firefox but cant, try in settings as given by the firefox support but than also i could not solve it.

when i close the firefox and again start it says that firefox is already running and to button are ther close firefox and cancle.

when i close firefox and again start it says profile is missing.

when i make it new and delete old one. fierefox will start but could not load any page.

when i again close it the same problem again.

help me

In the last week or so, Firefox usually comes up with a message that it crashed unexpectedly after I close it. It has never actually crashed, but it keeps saying it did. I have tried refreshing it, but it continues to give me the error messages.

What problems could cause it to tell me repeatedly that firefox is crashing when otherwise it seems to work fine?

This is the report contents from the most recent time:

AdapterDeviceID: 0x9834 AdapterDriverVersion: 13.352.1004.1007 AdapterSubsysID: 00000000 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:36.0.4 AvailablePageFile: 2117783552 AvailablePhysicalMemory: 2032390144 AvailableVirtualMemory: 3367444480 BIOS_Manufacturer: TOSHIBA BlockedDllList: BreakpadReserveAddress: 46399488 BreakpadReserveSize: 67108864 BuildID: 20150320202338 CrashTime: 1427658399 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1427050742 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9834, AdapterSubsysID: 00000000, AdapterDriverVersion: 13.352.1004.1007 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 80700 ShutdownProgress: quit-application StartupTime: 1427651968 SystemMemoryUsePercentage: 44 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4551512064 TotalPhysicalMemory: 3679096832 TotalVirtualMemory: 4294836224 URL: http://humor.aplus.com/a/Wisconsin-basketball-player-Nigel-Hayes-Forgets-Microphone-Calls-Stenographer-Beautiful?utm_campaign=i102&utm_source=a39152&so=b888746a-16d3-49a2-8c2e-24eaff117eaa&ref=ns User32BeforeBlocklist: 1 Vendor: Mozilla Version: 36.0.4 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Hi,

I am using Firefox on my Macbook Pro.

When I quit Firefox, the windows close but the programme remains open on my dock with the dot underneath, as if it's still open.

Force quit doesn't work, and it is not showing up in activity monitor, so there is nothing to force kill there.

I then can't restart Firefox without restarting my computer.

Hello Mozilla, I'm using Firefox 36.0.1, my OS is Windows 7.

After I update to Firefox 36.0.1, every time my network disconnect ( my router is disconnected once a day), I can't use Firefox so that I must close it. But after closing, firefox process still remain and I can't terminate it by Task Manager. if I try to open application again, I will report that "Your firefox profile cannot be loaded. It may be missing or inaccessible".

So that I must restart the computer to kill firefox process. When I open Firefox again, the report is the same. I did clean reinstall once, but can't solve the problem. I'm very tired when syncing my profile again and again ( It's lucky for me because I signed an account for syncing).

Please answer me soon. Thanks for your help.

Firefox 40.0.3 will not refresh or restart after crash report (28 crash reports in the last 24 hours) still have bookmarks and ad-ons (such as Lastpass) but Firefox will not connect. I uninstalled Firefox and reinstalled but same thing occurs… please help

almost every time I use Firefox, as soon as I quit Firefox, the crash reporter message comes up. how can I make this stop happening? Firefox isn't crashing but the crash reporter is working overtime as if it is!

thanks for your help,

Debbie

I have version 39.0 and run windows 7 sp1 (think its not updated). Sometimes when i close the firefox browser, task manager says it is running and using ram. I cannot force close the program, and there are no FF windows open. I have seen that this problem happened around v29, but do not see any solutions for this. Any help? Is FF not built for my OS?