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  • Archived

How do I reconstruct a profile?

My profile appears to be corrupted. Newly created bookmarks disappear when the session is ended and new one is started. If I create a new profile and copy the contents of… (read more)

My profile appears to be corrupted. Newly created bookmarks disappear when the session is ended and new one is started. If I create a new profile and copy the contents of the old one, the problems come with it. I've tried removing add-ons, but none seem to be the cause. Safe mode works, but that's not a long-term solution. I've reinstalled FF, but copying the profile brings the problems with it.

My latest attempt is to create a new profile and import bookmarks, creating a new places.sqlite file. I copied a variety of other files (prefs.js, extentions*, key3.db, key4.db) and so far everything still works.

There's one issue with extensions.json and extensions.sqlite. These point to the extensions directory of the old, corrupted profile. This works, but obviously is not desirable. It's easy to do a find/replace on the .json file, but without changing the the .sqlite file this breaks extensions. Fixing the .sqlite file is harder (at least for me), but do-able. Is that the right solution?

Or is there a better way to reconstruct a corrupted profile?

Asked by firefox179 6 months ago

Last reply by firefox179 6 months ago

  • Archived

I reinstalled Firefox, following the advice found on this support page, but have lost everything. Can anyone help me recover what I lost?

After the most recent Firefox updates, I wasn't able to load Facebook anymore, so I looked up whether I could reinstall Firefox without losing all my bookmarks and settin… (read more)

After the most recent Firefox updates, I wasn't able to load Facebook anymore, so I looked up whether I could reinstall Firefox without losing all my bookmarks and settings. I followed the advice given on this support page by renaming the folder "OldFirefox" and then reinstalling Firefox, but everything has been lost (or at least seems to be). What I don't understand is when I right click over the new Firefox icon (after the reinstall) and look at the properties, instead of pointing to the folder ...Mozilla/Firefox.exe, it's pointing to ....OldFirefox/Firefox.exe. It's as if the install didn't create a new Mozilla folder in the directory, even though it was supposed to during the install. Is there a way to get back what I lost? I feel like I'm going to throw up right now. I had an enormous amount of things bookmarked and saved. Thanks for any help.

Asked by Ana R Hubbard 7 months ago

Last reply by Ana R Hubbard 7 months ago

  • Archived

Firefox Crashing

My Firefox crashes all the time, but never creates a Crash Report in About:Crashes & never send me a notice about crashing. Many actions cause it to crash. Here are s… (read more)

My Firefox crashes all the time, but never creates a Crash Report in About:Crashes & never send me a notice about crashing. Many actions cause it to crash. Here are some: downloading from another site; printing from email like emailed tickets; clicking on some items in Firefox Options, opening a second window in Firefox.. There seems to be no specific pattern. I have uninstalled & installed again several times. & I have also updated. Nothing helps or stops the crashing. It is very frustrating & inconvenient. I have run anti-virus & malware scans. I prefer Firefox to Chrome, but may have to change my default browser if this crashing problem cannot be fixed. Please advise. It might be useful if I could actually talk to someone. thank you. Jonathan Rose xxxxxxxx.xxxx@xxx.xxx xxx xxx-xxxx


(personal data removed by moderator; please do not post personal data on a public forum)

Asked by jonathan.rose 6 months ago

Last reply by FredMcD 5 months ago

  • Archived

Firefox 70.0.1 (64-bit) keeps changing the "Save image as" folder. How can I fix this?

Feels like it's trying to guess where I want each image saved and it fails most of the time, changing the folder all the time. Rarely keeps the last save folder. Any way … (read more)

Feels like it's trying to guess where I want each image saved and it fails most of the time, changing the folder all the time. Rarely keeps the last save folder. Any way to fix this?

Asked by sotpap2006 6 months ago

Last reply by sotpap2006 5 months ago

  • Archived

Getting error "you must log in to this network before you can access the internet". even though we have internet connection and IE is working

We can able to browse with Internet Explorer & google chrome without any issues with auto detect proxy settings. But we cannot able to browse with firefox post upgrad… (read more)

We can able to browse with Internet Explorer & google chrome without any issues with auto detect proxy settings. But we cannot able to browse with firefox post upgradation of 69.0.2 version in citrix images.

Asked by nagendra.meda16 6 months ago

Last reply by Wesley Branton 6 months ago

  • Solved
  • Archived

Firefox crashes on webpage opening in New Tab since 69.0.0, random occurence, does not generate crash reports.

Hello, Finally decided to make a topic about it as all of my attempts in the past few months to fix it have been in vain. Starting from Firefox 69.0 or even perhaps in 68… (read more)

Hello,

Finally decided to make a topic about it as all of my attempts in the past few months to fix it have been in vain. Starting from Firefox 69.0 or even perhaps in 68.0, I cannot exactly remember, Firefox started to randomly crash when I opened a New Tab and tried either Googling or opening a webpage through the address bar. This crash does not create any crash reports, going to "about:crashes" does not reveal anything, neither are any crash reports stored locally.

I have tried running Firefox in safe mode, without extensions, deleting my cache files from APPDATA/Local, deleting my profile files from APPDATA/Roaming and a lot of other stuff I honestly cannot remember anymore, but nothing has helped. I even tried downgrading to 68.0, but I received some kind of big warning message and did not want to proceed.

The issue itself in essence is a full freeze, which sometimes takes a second until firefox crashes, but sometimes takes 15 seconds. During that time the only thing I can see in Task Manager is that Firefox has a "Very High" power usage, which is bizarre, since I am not even running it on a notebook (i7-9700K factory clock, RTX 2080S, 16GB DDR4 RAM). As said, it never produces a crash report, so I have been reluctant in reporting it in the past. And since it is random and can take many hours to occur (or can occur first thing after I turn on PC and open Firefox), it is basically impossible for me to record a video about it.

(While writing this, I went to look something in a new tab, tried opening my Gmail account and the crash occurred. Added a task manager screenshot about what I meant by power usage. Fortunately it allowed me to restore the session and I did not have to re-type the entire text)

From what I can gather, the issue started to happen around the time I switched over from GTX 1070 to RTX 2080 SUPER GPU. But I cannot really imagine how a GPU upgrade could influence Firefox stability. Even less so since the same Firefox issue has persevered through multiple GPU driver updates.

Hope you guys have some suggestions what to try here. Perhaps some changes in about:config that could help me out here?

Thanks in advance, Rasmus

Asked by Dryminator 6 months ago

Answered by Dryminator 5 months ago

  • Solved
  • Archived

Clicking on Menu, Logins and Passwords results in "No Logins Found". Complete reinstall with registry wipe and re-sync results in same condition.

However, when visiting a site, my login and password are populated. This leads me to believe that Firefox Lockwise is simply not displaying them. New login information is… (read more)

However, when visiting a site, my login and password are populated. This leads me to believe that Firefox Lockwise is simply not displaying them. New login information is being saved, but again, not being displayed. This occurs on my HP laptop but works fine on my desktop. This is very frustrating. Please help.

Asked by dbcobb 6 months ago

Answered by Wesley Branton 5 months ago

  • Solved
  • Archived

Sync Moile with PC

Hello, I always have Sync turned on, on my Laptop (PC) and my iPhone. When I reinstalled Firefox, everything was synced except my bookmarks. I have all my bookmarks on my… (read more)

Hello, I always have Sync turned on, on my Laptop (PC) and my iPhone. When I reinstalled Firefox, everything was synced except my bookmarks. I have all my bookmarks on my iPhone. How do I get my bookmarks back on my Laptop? Can I somehow export my bookmarks on my iPhone, which has Firefox mobile, and email them to myself on my Laptop? I would really appreciate it very much if anyone could assist me this this issue. Thank you.

Asked by David 8 months ago

Answered by David 8 months ago

  • Archived

Firefox crashes

firefox crashes all the time ,especially facebook,i thought it was my video card ,so i went out and bought a new video card,it still crashes,i have uninstalled firefox an… (read more)

firefox crashes all the time ,especially facebook,i thought it was my video card ,so i went out and bought a new video card,it still crashes,i have uninstalled firefox and reinstalled firefox ,i have disabled all addons ,i have disabled hardware acceleration,i have no problems with any other browser but firefox,here are a list of my Submitted Crash Reports

Report ID 	Date Submitted
bp-16b09feb-b3ff-491d-a4df-589610191101	10/31/2019 8:42 PM
bp-05d3f1d6-6544-42b6-8a93-4b7d90191101	10/31/2019 8:42 PM
bp-3d49258d-8329-43bc-b12b-ec6060191101	10/31/2019 8:42 PM
bp-a9bb5b83-0156-4889-8ade-5654a0191101	10/31/2019 8:42 PM
bp-8d65c347-e7da-428c-a0a1-cc73a0191101	10/31/2019 8:42 PM
bp-e997aad8-83fb-463b-95c2-5d09f0191101	10/31/2019 8:42 PM
bp-9dea9c85-c7af-4768-9f07-7d73c0191101	10/31/2019 8:42 PM
bp-4defdd9c-4769-4095-88cc-9dd480191101	10/31/2019 8:42 PM
bp-68a02a5e-a616-4078-a809-38c1b0191101	10/31/2019 8:42 PM
bp-38ce48a5-163f-498b-9e1f-9ffe10191101	10/31/2019 8:42 PM
bp-1adbe766-36f5-4ae4-b136-52caf0191101	10/31/2019 8:42 PM
bp-b612586e-5401-4df6-a224-ed9680191101	10/31/2019 8:42 PM
bp-0ddc7b93-38a3-4eb1-ad63-2b3cd0191101	10/31/2019 8:42 PM
bp-cb27a289-b363-4332-9990-3b2d70191101	10/31/2019 8:42 PM
bp-700f5711-8fa4-48bf-bb16-9ded00191101	10/31/2019 8:42 PM
bp-2f24687f-30f8-4030-a5a4-840ca0191101	10/31/2019 8:42 PM
bp-61276529-8670-4204-a560-deffa0191101	10/31/2019 8:42 PM
bp-721dc18c-d7e9-4aba-bc59-27afb0191101	10/31/2019 8:42 PM
bp-32bfe253-09aa-4429-ad20-74bfb0191101	10/31/2019 8:42 PM
bp-6c1f3094-a02f-4367-92df-bf2e70191101	10/31/2019 8:42 PM
bp-4af7a733-6dbf-4169-ae1d-798cf0191101	10/31/2019 8:42 PM
bp-52d07d13-1be0-47a0-a55b-6a9450191101	10/31/2019 8:42 PM
bp-6308e35e-ab2e-4d33-adc0-953480191101	10/31/2019 8:42 PM
bp-ae7ff966-bec2-48ce-82ed-f41740191101	10/31/2019 8:42 PM
bp-8674aa59-6cb7-4ba3-a875-37d420191101	10/31/2019 8:42 PM
bp-748820ce-efd8-4248-9381-8d0dc0191101	10/31/2019 8:42 PM
bp-bddee557-64ef-43aa-80cf-067860191101	10/31/2019 8:42 PM
bp-f087b130-bf32-4ac6-9b84-b18ee0191101	10/31/2019 8:42 PM
bp-115461f8-bfa5-4acf-86af-e46220191101	10/31/2019 8:42 PM
bp-96539755-a955-47f7-843d-e1e270191101	10/31/2019 8:42 PM
bp-7c01cedd-8a78-4199-91d1-f2e160191101	10/31/2019 8:42 PM
bp-0d7b38ed-ac3a-4823-a207-771360191101	10/31/2019 8:42 PM
bp-91c7fce1-12e9-4e9d-810c-136920191101	10/31/2019 8:42 PM
bp-0eeb5a35-3fd7-4836-8e4f-2066b0191101	10/31/2019 8:42 PM
bp-083c2749-38b9-4962-8bdc-c8ee30191101	10/31/2019 8:42 PM
bp-f807eb85-ebe7-4d7f-9394-afc2d0191101	10/31/2019 8:42 PM
bp-b6898d39-78c7-4508-8be7-1bc840191101	10/31/2019 8:42 PM
bp-17db0d06-6748-451d-911c-6eaab0191101	10/31/2019 8:42 PM
bp-663087ab-ceaa-4d24-85e8-949150191101	10/31/2019 8:42 PM
bp-3b21bd64-701b-4527-8656-1307c0191101	10/31/2019 8:42 PM
bp-1a4a042f-4748-45a0-8c89-e65ae0191101	10/31/2019 8:42 PM
bp-9333a76b-b030-4e2d-9cfe-d7c510191101	10/31/2019 8:42 PM
bp-307473ec-c3e5-4589-b03a-6ac330191101	10/31/2019 8:42 PM
bp-fcb26957-4e74-4f0b-82bd-cb1560191101	10/31/2019 8:42 PM
bp-803163b1-3c52-4e4e-b167-e27860191101	10/31/2019 8:42 PM
bp-45006af9-b3b3-4614-a89a-d7fb50191101	10/31/2019 8:42 PM
bp-26a68211-9a29-45f7-bbae-112d10191101	10/31/2019 8:42 PM
bp-c4802a8d-6106-4bd5-b78f-177960191101	10/31/2019 8:42 PM
bp-5ff6f14c-3d2c-4394-852b-bcf9a0191101	10/31/2019 8:29 PM
bp-5841110f-b418-4ad0-b40b-2f8830191030	10/30/2019 6:30 PM
bp-0c306469-f273-40f6-bedc-947110191020	10/20/2019 1:03 PM
bp-e92d23f7-484d-4924-bdb8-2e2f70191101	11/1/2019 12:02 PM

Asked by dennis215 7 months ago

Last reply by Senali Madawala 7 months ago

  • Solved
  • Archived

Firefox started randomly crashing today, several times. "Socket Thread" received signal SIGPIPE, Broken pipe / "Exiting due to channel error" messages

Version: firefox-70.0-1.fc30.x86_64 [Fedora 30. GNOME. Wayland] I tried running with --safe-mode [all extensions disabled], but it kept happening. Does the following mat… (read more)

Version: firefox-70.0-1.fc30.x86_64 [Fedora 30. GNOME. Wayland]

I tried running with --safe-mode [all extensions disabled], but it kept happening. Does the following match any known problem?

I don't have any crash information recorded by firefox. So I've tried running it in a terminal instead and capturing the console output.

    1. No firefox crash recordings

The crash report dialogue does *not* appear when Firefox crashes.

Firefox support articles also suggested I look in "about:crashes". However when I visit "about:crashes", Firefox just says "Hmm. That address doesn’t look right. Please check that the URL is correct and try again."

In "~/.mozilla/firefox/Crash Reports/submitted/", there are several files but they are all older than the current month (November 2019).

    1. Console output

$ firefox -g ... (gdb) run ... Thread 13 "Socket Thread" received signal SIGPIPE, Broken pipe. [Switching to Thread 0x7fffdcc81700 (LWP 15304)] 0x00007ffff7f88ddc in send () from /lib64/libpthread.so.0 (gdb) where

  1. 0 0x00007ffff7f88ddc in send () at /lib64/libpthread.so.0
  2. 1 0x00007ffff6fe46fc in pt_Send () at /lib64/libnspr4.so
  3. 2 0x00007fffef3653b8 in ssl_DefSend () at /lib64/libssl3.so
  4. 3 0x00007fffef35503f in ssl3_SendRecord () at /lib64/libssl3.so
  5. 4 0x00007fffef355503 in SSL3_SendAlert () at /lib64/libssl3.so
  6. 5 0x00007fffef36c050 in ssl_SecureClose () at /lib64/libssl3.so
  7. 6 0x00007ffff064fedb in nsSSLIOLayerClose(PRFileDesc*) [clone .lto_priv.0] ()
   at /usr/lib64/firefox/libxul.so
  1. 7 0x00007ffff2aa8d3e in mozilla::net::nsSocketTransport::ReleaseFD_Locked(PRFileDesc*) [clone .part.0] () at /usr/lib64/firefox/libxul.so
  2. 8 0x00007ffff2aae685 in mozilla::net::nsSocketTransport::OnSocketDetached(PRFileDesc*) () at /usr/lib64/firefox/libxul.so
  3. 9 0x00007ffff2aae48f in mozilla::net::nsSocketTransportService::DetachSocket(mozilla::net::nsSocketTransportService::SocketContext*, mozilla::net::nsSocketTransportService::SocketContext*) () at /usr/lib64/firefox/libxul.so
  4. 10 0x00007ffff1dd6ab3 in mozilla::net::nsSocketTransportService::Run() ()
   at /usr/lib64/firefox/libxul.so
  1. 11 0x00007ffff1dd0bed in nsThread::ProcessNextEvent(bool, bool*) ()
   at /usr/lib64/firefox/libxul.so
  1. 12 0x00007ffff1dcf7b8 in mozilla::ipc::MessagePumpForNonMainThreads::Run(base::MessagePump::Delegate*) () at /usr/lib64/firefox/libxul.so
  2. 13 0x00007ffff1d62dd5 in MessageLoop::Run() () at /usr/lib64/firefox/libxul.so
  3. 14 0x00007ffff1dcd7b7 in nsThread::ThreadFunc(void*) ()

--Type <RET> for more, q to quit, c to continue without paging--

  ibxul.so
  1. 15 0x00007ffff6fe7869 in _pt_root () at /lib64/libnspr4.so
  2. 16 0x00007ffff7f7f4c0 in start_thread () at /lib64/libpthread.so.0
  3. 17 0x00007ffff7b4d553 in clone () at /lib64/libc.so.6

(gdb) quit A debugging session is active.

Inferior 1 [process 15278] will be killed.

Quit anyway? (y or n) y [Child 16200, Chrome_ChildThread] WARNING: pipe error (3): Connection reset by peer: file /builddir/build/BUILD/firefox-70.0/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 358 Exiting due to channel error. [Child 16160, Chrome_ChildThread] WARNING: pipe error (3): Connection reset by peer: file /builddir/build/BUILD/firefox-70.0/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 358 Exiting due to channel error. Crash Annotation GraphicsCriticalError: |[C0][GFX1-]: Receive IPC close with reason=AbnormalShutdown (t=295.395) [GFX1-]: Receive IPC close with reason=AbnormalShutdown Crash Annotation GraphicsCriticalError: |[C0][GFX1-]: Receive IPC close with reason=AbnormalShutdown (t=158.353) [GFX1-]: Receive IPC close with reason=AbnormalShutdown [Child 16082, Chrome_ChildThread] WARNING: pipe error (3): Connection reset by peer: file /builddir/build/BUILD/firefox-70.0/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 358 Exiting due to channel error. [Child 15998, Chrome_ChildThread] WARNING: pipe error (3): Connection reset by peer: file /builddir/build/BUILD/firefox-70.0/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 358 Exiting due to channel error. [Child 15411, Chrome_ChildThread] WARNING: pipe error (3): Connection reset by peer: file /builddir/build/BUILD/firefox-70.0/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 358 Exiting due to channel error. [Child 16117, Chrome_ChildThread] WARNING: pipe error (3): Connection reset by peer: file /builddir/build/BUILD/firefox-70.0/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 358 Exiting due to channel error.

$ firefox -g --safe-mode ... (gdb) run ... Thread 13 "Socket Thread" received signal SIGPIPE, Broken pipe. 0x00007ffff7f88ddc in send () from /lib64/libpthread.so.0 (gdb) quit A debugging session is active.

Inferior 1 [process 17788] will be killed.

Quit anyway? (y or n) y [Child 18836, Chrome_ChildThread] WARNING: pipe error (44): Connection reset by peer: file /builddir/build/BUILD/firefox-70.0/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 358 [Child 18192, Chrome_ChildThread] WARNING: pipe error (3): Connection reset by peer: file /builddir/build/BUILD/firefox-70.0/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 358 Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. [Child 18836, Chrome_ChildThread] WARNING: pipe error (43): Connection reset by peer: file /builddir/build/BUILD/firefox-70.0/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 358 Crash Annotation GraphicsCriticalError: |[C0][GFX1-]: Receive IPC close with reason=AbnormalShutdown (t=716.9)

      1. !!! [Child][MessageChannel::SendAndWait] Error: Channel error: cannot send/recv

Asked by alan.christopher.jenkins 6 months ago

Answered by alan.christopher.jenkins 6 months ago

  • Archived

Firefox icon replaced with white sheet of paper on taskbar

Encountered this problem two days ago. A reboot didn't do anything. I don't remember doing anything else either. Running on Windows 10 latest version. Thank you. :) … (read more)

Encountered this problem two days ago. A reboot didn't do anything. I don't remember doing anything else either. Running on Windows 10 latest version. Thank you. :)

Asked by wilpaulcabrera 6 months ago

Last reply by Mikey 3 weeks ago

  • Solved
  • Archived

Firefox cannot sync between Windows and Linux/Mac

I have several devices which run different systems. Whenever I sync in Firefox, Linux Firefox always syncs with other Linux firefox or Mac Firefox. Windows systems would … (read more)

I have several devices which run different systems. Whenever I sync in Firefox, Linux Firefox always syncs with other Linux firefox or Mac Firefox. Windows systems would have another set of bookmarks and user data. My windows devices cannot sync with firefox on other systems. Here's part of my error-sync-1575631489638.txt

1575631489410 Services.Common.RESTRequest DEBUG POST https://oauth.firefox.com.cn/v1/authorization 200 1575631489411 FirefoxAccounts DEBUG _updateAccountData with items: ["oauthTokens"] 1575631489411 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1575631489411 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1575631489416 FirefoxAccounts TRACE finished write of json user data - took: 5 1575631489416 FirefoxAccounts DEBUG writing secure storage: ["kSync","kXCS","kExtSync","kExtKbHash"] 1575631489416 FirefoxAccounts TRACE starting write of user data to the login manager 1575631489427 FirefoxAccounts TRACE finished write of user data to the login manager 1575631489628 Sync.Status DEBUG Status for engine extension-storage: error.engine.reason.unknown_fail 1575631489628 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1575631489628 Sync.ErrorHandler DEBUG extension-storage failed: Error: HTTP 401 Unauthorized: Missing Authorization Token (Please authenticate yourself to use this endpoint.)(resource://services-common/kinto-http-client.js:2771:5) JS Stack trace: ServerResponse@kinto-http-client.js:2771:5 processResponse@kinto-http-client.js:2925:13 1575631489629 Sync.Doctor INFO Skipping check of prefs - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of passwords - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of tabs - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of bookmarks - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of addons - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of forms - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of history - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping check of extension-storage - disabled via preferences 1575631489629 Sync.Doctor INFO Skipping validation: no engines qualify 1575631489630 Sync.Synchronizer INFO Sync completed at 2019-12-06 19:24:49 after 0.77 secs. 1575631489630 Sync.Declined DEBUG Handling remote declined: [] 1575631489630 Sync.Declined DEBUG Handling local declined: [] 1575631489631 Sync.Declined DEBUG Declined changed? false 1575631489631 Sync.Service INFO No change to declined engines. Not reuploading meta/global. 1575631489631 Sync.ErrorHandler ERROR Some engines did not sync correctly. 1575631489632 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule)

Asked by Matt is not using FAKE FireFox 6 months ago

Answered by James 6 months ago

  • Solved
  • Archived

Firefox will not let me play Morow.com

I have the current version of FIrefox installed but it will not let me play my favorite radio station as it says that it is not a sercure site, even though it is HTTPS, M… (read more)

I have the current version of FIrefox installed but it will not let me play my favorite radio station as it says that it is not a sercure site, even though it is HTTPS, My old laptop runs the site fine but is windows 7.

Asked by Red Terry 7 months ago

Answered by Red Terry 7 months ago

  • Solved
  • Archived

Hardware Acceleration works everywhere except in Firefox.

The Problem: I recently noticed that decoding youtube videos in 2160p60fps is choppy beyond recognition. Diagnose: While playing said videos in firefox i was able to obse… (read more)

The Problem: I recently noticed that decoding youtube videos in 2160p60fps is choppy beyond recognition.

Diagnose: While playing said videos in firefox i was able to observe in the task manager that actually none of my graphics cards video decoding capabilities were used. At lower video qualities/resolutions the hardware accelerated video decoding of the graphics card was also not kicking in, but in these cases my cpu was still able to cope with the decoding load, so I never noticed the missing hardware acceleration. To narrow the origin of problem down I tried watching the same videos in edge, chrome and even downloaded a short 2160p60fps clip to play with VLC and everything worked fine, just not in my favorite browser firefox :(

What i already did trying to solve the problem (in order): -Restart Firefox without addons -Refresh Firefox -Create a new Profile

Additional Info: Nvidia Driver Version 441.20

If there is anymore useful info I'm more than happy to provide it.

Thanks for taking the time reading this an providing help.

Asked by David 6 months ago

Answered by TyDraniu 6 months ago

  • Solved
  • Archived

Persistent scroll problem on one site following a post-crash session restore

I don't normally save and restore sessions, but do have firefox set to restore the previous session in the event of a crash. Recently, following a power cut, such a sessi… (read more)

I don't normally save and restore sessions, but do have firefox set to restore the previous session in the event of a crash.

Recently, following a power cut, such a session restore occurred, correctly restoring all the pages I had open at the time (not many), and the scroll position within the page.

Since this happened, any page I open on one particular site (https://www.theguardian.com) now always scrolls to the end of the page, and I have to manually scroll back up to the top. Once loaded, you can scroll the page normally, but F5 refresh will reload the page and scroll to the end again. This effect is persistent across restarts, and I've not found a way to get rid of it.

I've tried simulating another crash with that site open, scrolled to the top, and I've tried enabling saving the session on exit and restoring on startup - none of this has changed anything. In both cases it restored the session and scrolled to the end.

Any suggestions as to where this effect might be coming from?

Asked by Mike Sandells 6 months ago

Answered by Mike Sandells 6 months ago

  • Archived

Version 70.0

Hello all, since the new update 70.0 Firefox will not start up at all! I keep clicking on the icon and nothing happens. But after clicking on it a bazillion times it will… (read more)

Hello all, since the new update 70.0 Firefox will not start up at all! I keep clicking on the icon and nothing happens. But after clicking on it a bazillion times it will finally come up. Ive had to switch back to Safari to get my work done. What is the problem and how can I fix it? I run Mac OSX -El Capitan v10.11.6. I never had a problem until this last update with Firefox. Thanks very much in advance for any insight with this problem.

Asked by SunnySkyez 7 months ago

Last reply by Senali Madawala 7 months ago

  • Solved
  • Archived

My firefox updated and I´ve lost all my passwords. No, I don´t use AVG. I need my passwords back.

I opened my Firefox yesterday and it had updated. I don´t use AVG, and this is the only thing I´ve found when I look up the issue. With this new Firefox update I´ve lost … (read more)

I opened my Firefox yesterday and it had updated. I don´t use AVG, and this is the only thing I´ve found when I look up the issue. With this new Firefox update I´ve lost ALL OF MY PASSWORDS. I am extremely upset. How do I recover these?

Asked by lourdes.santaballa 7 months ago

Answered by lourdes.santaballa 7 months ago