Showing questions tagged: Show all questions
  • Archived

Firefox cannot keep track of the fact that it's already up to date

Mac OS X High Sierra 10.13.6 Here's the routine with FF on this machine: If FF 68.0.2 is running, after a while I will try to open a new tab and be told "Sorry we need to… (read more)

Mac OS X High Sierra 10.13.6

Here's the routine with FF on this machine: If FF 68.0.2 is running, after a while I will try to open a new tab and be told "Sorry we need to do one small thing to keep going, FF has been updated in the background, Restart FF" I do so. It opens up a new, clean profile in a new window (About FF now says 68.0.1 in this version of FF, and it downloads 68.0.2 and prompts to Restart FF (again)). At which point it runs "a new helper tool" and re-updates FF to 68.0.2. I then have to mess with about:profiles to go back to my profile. Things then run routinely for a few hours or a day, before the whole routine starts over again.

Alternately, if FF 68.0.2 is not running, if I open it (after opening and closing it several times without issue), I will get a message that "You've launched an older version of FF, Create New Profile or Quit". Create New Profile leads me through the routine above.

Versions of the above routine have happened not just between 68.0.2 and 68.0.1, but also between earlier version updates. That is, this has been going on for months. It does seem in the last couple of weeks that the interval of time has shortened and I'm having to do this routine everyday or even multiple times a day. I have no problems like this with FF on any other machine.

I've tried:

Trashing FF and re-dl'ing from Mozilla. No dice. Trashing FF, trashing Library/Cache/Mozilla and Firefox folders. No dice. Trashing FF, trashing Library/Application Support/Firefox/Profiles (and re-signing in to retrieve my existing bookmarks etc and re-setting up View and other Preferences). No dice.

If anyone has any ideas, I'll be grateful, thanks in advance.

Asked by david.doerksen 11 months ago

Last reply by david.doerksen 8 months ago

  • Archived

Widevine plugin keeps crashing

Issue on both Amazon Prime and Netflix. I've tried multiple options like removing the Widevine folder from my profile so it downloads another, unchecking the play DRM fie… (read more)

Issue on both Amazon Prime and Netflix. I've tried multiple options like removing the Widevine folder from my profile so it downloads another, unchecking the play DRM field and then turning it on again but nothing has helped.

When playing a video from Netflix, the console gives this message, (MediaKeySystemAccess::GetKeySystemStatus(com.widevine.alpha) result=available msg=)

I am on Firefox Quantum 68.0.2 (64 bit) and the Widevine plugin version is 4.10.1440.18

Asked by Aqiul 11 months ago

Last reply by branbro365 11 months ago

  • Solved
  • Archived

Ocasionally when Firefox starts, a second tab opens, 'addon browser' this is not an add on I'm aware I have added

I have searched the web to find out what this extension is and have found no information, when I open firefox on windows the anti virus blocks it. As it only comes up inf… (read more)

I have searched the web to find out what this extension is and have found no information, when I open firefox on windows the anti virus blocks it. As it only comes up infrequently I can't include a http address

Asked by stujo 11 months ago

Answered by jscher2000 11 months ago

  • Solved
  • Archived

TLS handshake for minutes, then fail. Computer restart always fixes

This started when I installed V68 on my Mac (I'm on 68.0.2 now, Mac is 10.12.6). About half the time when I start my computer in the morning, when I try to browse *any* … (read more)

This started when I installed V68 on my Mac (I'm on 68.0.2 now, Mac is 10.12.6). About half the time when I start my computer in the morning, when I try to browse *any* site (http or https), I get the TLS handshake attempt that lasts for several minutes, then connection fails.

BUT, *unlike other posts with this problem*, if I restart my computer (restarting FF does not fix it), all is well. A detail (not sure if relevant): the pages my (Comcast) server has local copies of, that is, my home page and a couple of very frequently accessed pages, I can access, but any other site, regardless of http or https, results in the TLS handshake "freeze 'n fail."

  • Edit: I just lost then, 10 mins later, regained my Comcast (internet, mail, cable). I did not re-start computer or FF, but when signal returned, I got the dreaded TLS Handshake Freeze 'N Fail. Again, computer restart let me come here to report.

Asked by ChrisG 11 months ago

Answered by ChrisG 7 months ago

  • Archived

Amazon Music cannot download files

Requests to music.amazon.com and amazon.com to download mp3 files fail. After a long session with Amazon tech they informed me that they have changed code and 'no longer … (read more)

Requests to music.amazon.com and amazon.com to download mp3 files fail. After a long session with Amazon tech they informed me that they have changed code and 'no longer support' firefox in this regard. A Firefox update is apparently needed. I am making this post mostly to notify mozilla if needed, and to ask if others have had the same problem.

Asked by Etnier 11 months ago

Last reply by James 8 months ago

  • Solved
  • Archived

Words I add as having correct spelling appear again as misspelt in the next session.

I've noted now many times that when I right-click some misspelt word (in English language, as I only have installed/am using 1 dictionary) and add that word to the dictio… (read more)

I've noted now many times that when I right-click some misspelt word (in English language, as I only have installed/am using 1 dictionary) and add that word to the dictionary, in the next session or may be next day, it again appears as mis-spelt.

How to fix this?

Asked by Zopfan 11 months ago

Answered by cor-el 11 months ago

  • Archived

When I try to save an image, the pop up windows apperas as usual, but I click the Save button and nothing happens, like i did not click it.

It happens from time to time. Maybe three times a day. When I press the button, it does not get activated. As far as I know, one solution is to turn off visible file exte… (read more)

It happens from time to time. Maybe three times a day. When I press the button, it does not get activated. As far as I know, one solution is to turn off visible file extension in File Explorer, but I do like those extensions; they are very useful, so I do not want to do this. Here is one link which I was not able to save. And, after I browsed some other pages and returned to that page, i was able to save it without problems. Why is it so random? My antivirus is turned off. P.S. And now I was not able to close a Private window after I clicked the Close button many times. PSS. I guess, I tried to save the image after clicking on another image, so the name of the old image was going to become the name of the new image. Please, help, and thank you!

Asked by inyazserg 11 months ago

Last reply by inyazserg 11 months ago

  • Archived

google continueing a sentance

Hey when i search on google i have suggestion for continueing my sentance, when i click space to continue the sentance it goes to the end of the line and i need to click … (read more)

Hey when i search on google i have suggestion for continueing my sentance, when i click space to continue the sentance it goes to the end of the line and i need to click the line with the mouse to continue the sentance, any solotion?

Asked by ashahamram 11 months ago

Last reply by ashahamram 11 months ago

  • Archived

Font size of bookmarks bar

Is it possible to change the font size of the bookmark bar? The text size and buttons are quite small on a large screen. Was wondering if there was a way to change the fo… (read more)

Is it possible to change the font size of the bookmark bar? The text size and buttons are quite small on a large screen. Was wondering if there was a way to change the font size. Thank you!

Asked by awdugger 10 months ago

Last reply by smotri 7 months ago

  • Solved
  • Archived

Home page shows empty white squares not web sites

Hi - this relates to 68.0.2 x64 on W7 x64. For a long time - 3 years or so - my Home page has shown my most visited web sites and these change over time as they should. … (read more)

Hi - this relates to 68.0.2 x64 on W7 x64. For a long time - 3 years or so - my Home page has shown my most visited web sites and these change over time as they should. After an MS update/restart FF now shows a blank home page. (see pic)

Everything else works OK. If I make a new FF profile and use that the home page works as expected. I know I could ditch my current profile and use a new one but I'd like to repair it if possible.

Any suggestions pls?

Thanks!

Asked by david.matthewson 11 months ago

Answered by McCoy 11 months ago

  • Archived

inactive title bar color

The inactive FF website title bar is light gray and you cannot see any of the menu items or the minimize/maximize or exit X. If the FF website is active, then the title … (read more)

The inactive FF website title bar is light gray and you cannot see any of the menu items or the minimize/maximize or exit X. If the FF website is active, then the title bar is a dark blue (which is what I want) and all of the menu items and the min/max and exit X are easily seen. How do I change the color of the title bar when the FF window is inactive? See attached screen shot.

Asked by bmail 11 months ago

Last reply by bmail 11 months ago

  • Solved
  • Archived

Sometimes Google and Youtube dont load: PR_END_OF_FILE_ERROR

Every few days when i try to use Youtube or Google in Firefox i get the Error Message "Secure Connection Failed" and the Code "PR_END_OF_FILE_ERROR". This is very annoyin… (read more)

Every few days when i try to use Youtube or Google in Firefox i get the Error Message "Secure Connection Failed" and the Code "PR_END_OF_FILE_ERROR". This is very annoying and i did not find a way to fix this for me. The only workaround is using another browser. I have the Version 68.0.2

Asked by Philipp 11 months ago

Answered by Eldar Value 11 months ago

  • Solved
  • Archived

Within Firefox Addon- Flash says it needs to be updated even after I update it 4 times

Addon says Shockwave Flash needs updated in bold red, so I clicked on update now. Actually I have done this several times now. It goes through the update and still say… (read more)

Addon says Shockwave Flash needs updated in bold red, so I clicked on update now. Actually I have done this several times now. It goes through the update and still says Firefox keeps saying Shockwave Flash is know to be vulnerable and should be updated. However n ow it says I updated on August 25, 2019 and on version 32.0.0.207.

My question why does it keep showing "Shockwave Flash is know to be vulnerable and should be updated" yet also shows I just updated today?

Is this a FF issue or Flash? I always have it set to Ask To Activate, but that shouldn't matter. On Firefox 68.0.2 64 bit and WIndows 10 current.

Asked by Jer 11 months ago

Answered by Jer 11 months ago

  • Solved
  • Archived

Tabs automatically opens "Sign in with Google temporarily disabled for this app, This app has not been verified yet by Google in order to use Google Sign In.

IN REFERENCE TO THIS ISSUE: A new Tab automatically opens and says, "Sign in with Google temporarily disabled for this app" "This app has not been verified yet by Google … (read more)

IN REFERENCE TO THIS ISSUE: A new Tab automatically opens and says, "Sign in with Google temporarily disabled for this app"

"This app has not been verified yet by Google in order to use Google Sign In."

If Firefox is closed, it will Open, and then open a new Tab and it will have the above information about Google. ______________________________________

I have asked for Help in this matter and am unable to receive any specific help other than a response i.e. "check your Add-ons". I solicited help from Firefox, Google and Apple and as of this minute, 8/19/2019 @ 2020 hours, nothing has been offered. I tried the Help/"Restart with Add-ons Disabled" and every five minutes, a Tab Opens with;

"Sign in with Google temporarily disabled for this app"

"This app has not been verified yet by Google in order to use Google Sign In.".

I restarted my iMac, closed down Firefox, and left my iMac go to Sleep, (the screen goes black, the Sign-in screen appears requiring my password to allow my computer to become active again) overnight and the next morning I signed in and found Firefox Open with 140+ open Tabs with the Google warning on all Tabs. While writing this question 10 new Tabs have opened with the Google statement appearing on each one.

Please be specific if you respond to my request for assistance. I thank you in advance for your help.

Andy

Asked by andyhutch1947 11 months ago

Answered by andyhutch1947 11 months ago

  • Solved
  • Archived

How to get rid of scrolldown bar in search bar?

I think this is a new thing but there's now a scrolldown bar when using the search bar and it's really annoying. It used to give me all the suggestions without the scroll… (read more)

I think this is a new thing but there's now a scrolldown bar when using the search bar and it's really annoying. It used to give me all the suggestions without the scrolldown bar and it's an extra thing that's unnecessary. Does anyone know how to revert back to not having it and getting everything suggested?

Asked by konahrik20 11 months ago

Answered by cor-el 11 months ago

  • Archived

scroll and tabs

Hello. Excuse me for my poor English, I was translating with the program. Recently assembled a new computer, quite expensive and powerful. And there was a problem with Mo… (read more)

Hello. Excuse me for my poor English, I was translating with the program. Recently assembled a new computer, quite expensive and powerful. And there was a problem with Mozilla Firefox. No other browser has such a problem. Namely: pressing the "scroll" button on the mouse does not work, i.e. I cannot hold down the "scroll" button and move the content of the page up and down and right and left. How can you turn on this button, as it was before on another PC. This is the first problem. The second problem is that when you create a new tab or open a page in a new tab, two of these tabs are created (attached image). Two identical copies. It's as if the mouse is double-clicking. But that's not true. I checked in other browsers. The mouse is new and working. I also checked with all the disabled add-ons. Help me solve these problems. Thank you.

Asked by Alexey 11 months ago

Last reply by Malsha Rajapaksha 9 months ago

  • Archived

Firefox 68.0.2 keeps crashing when I launch it on a Mac in Mojave 10.14.5. crash report 1567196908

Hi, Firefox 68.0.2 keeps crashing when I launch it on a Mac in Mojave 10.14.5. The Crash report is in a file called InstallTime20190813150448 & the file says number: … (read more)

Hi, Firefox 68.0.2 keeps crashing when I launch it on a Mac in Mojave 10.14.5. The Crash report is in a file called InstallTime20190813150448 & the file says number: 1567196908. I there any way to fix this? I have tried to reinstall it several times but the issue persists. Thanks for any help you can provide.

Asked by finchton.skateboards 11 months ago

Last reply by FredMcD 11 months ago