Showing questions tagged: اعرض كل الأسئلة
  • المُؤرشفة

when I click on a link in my Outlook Express email the computer freezes and I have to close Outlook Express down

When I click on a link in my email the computer freezes and I have to close Outlook Express using alt/ctrl/delete. I am running:_ XP Home version 2002 with service pack… (read more)

When I click on a link in my email the computer freezes and I have to close Outlook Express using alt/ctrl/delete.

I am running:_ XP Home version 2002 with service pack 3 Outlook Express for emails Firefox 12.0 - set as default browser

Any help would be gratefully appreciated.

Robbie

Asked by RobbieT 9 years ago

Last reply by AliceWyman 9 years ago

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What does the NPWLPG plugin do?

It seems to be related to Windows Live Photo Gallery, which I use. Is it legitimate? I've had Firefox crash a couple of times over the last few days and I'm trying to f… (read more)

It seems to be related to Windows Live Photo Gallery, which I use. Is it legitimate? I've had Firefox crash a couple of times over the last few days and I'm trying to find out if I have malware.

Asked by RobinDawn 10 years ago

Last reply by the-edmeister 10 years ago

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FF 15.0.1 repeatedly freezes my entire computer; can't forcequit; need power button to shut down/restart; completely random, not an addon issue.

This is a freeze, not a crash, so I can't submit info to Mozilla. I've been through this in repeated updates, and it's only getting worse. FF used to be stable, now it's … (read more)

This is a freeze, not a crash, so I can't submit info to Mozilla. I've been through this in repeated updates, and it's only getting worse. FF used to be stable, now it's unreliable. I have OS X 10.6.8, fully updated. I have only 2 add-ons: Jave Applet Plug-in 13.8.3 and Shockwave Flash 11.4.402.265. It's entirely random, and usually with an ordinary site, with no video or pop-ups or anything moving. Force-quitting doesn't work; FF shows it's closed in the dock but the window is still open on the screen, and the beachball is spinning. It progressively freezes each app I click on, and finally I have to use the power button to shut down and restart. Again, this is getting worse, not better. I moved to FF because IE and Safari were so bad, but now FF is no better. Thankfully Word seems to save whatever I'm working on if I have to shut down, but email doesn't. With this kind of freeze, I'm not given the option to submit info to Mozilla - everything is frozen, the submit window doesn't even appear.

Asked by roughbeast 9 years ago

Last reply by goldfngr 8 years ago

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mouse pointer hang in"hand" icon and won't select anything

This happens in Ubuntu 11.4 with Firefox 13. While in Firefox the mouse pointer gets stuck in the 'hand' icon and will not select anything anymore either in or out of Fir… (read more)

This happens in Ubuntu 11.4 with Firefox 13. While in Firefox the mouse pointer gets stuck in the 'hand' icon and will not select anything anymore either in or out of Firefox. I have only fixed this with a reboot

Asked by AVH 9 years ago

Last reply by RedSquirrel 9 years ago

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Firefox Not Responding.

I have done a full clean install. I deleted Mozilla from appdata folder and programdata folders. Same issues as before. Firefox will not crash so I have no crash ID(s). Z… (read more)

I have done a full clean install. I deleted Mozilla from appdata folder and programdata folders. Same issues as before. Firefox will not crash so I have no crash ID(s). Zero mods with the clean install because I can't get it to run. Firefox is completely unusable.

From windows:

Description:

 A problem caused this program to stop interacting with Windows.

Problem signature:

 Problem Event Name:	AppHangB1
 Application Name:	firefox.exe
 Application Version:	16.0.1.4666
 Application Timestamp:	5076192e
 Hang Signature:	4258
 Hang Type:	0
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Hang Signature 1:	425808500bab6a5ed67fd542860ec64d
 Additional Hang Signature 2:	9d7c
 Additional Hang Signature 3:	9d7c8686ad84a26fc57112d05fe4f135
 Additional Hang Signature 4:	4258
 Additional Hang Signature 5:	425808500bab6a5ed67fd542860ec64d
 Additional Hang Signature 6:	9d7c
 Additional Hang Signature 7:	9d7c8686ad84a26fc57112d05fe4f135

Asked by Lokro 9 years ago

Last reply by Jack 9 years ago

  • المُؤرشفة

firefox.exe - Entry Point Not Found

FireFox 10, crashed and can't open. Tried uninstalling and reinstalling. I get this error message when trying to open; "The procedure entry point ?IsWrapper@js@@YA_NPBUJS… (read more)

FireFox 10, crashed and can't open. Tried uninstalling and reinstalling. I get this error message when trying to open; "The procedure entry point ?IsWrapper@js@@YA_NPBUJSObject@@@Z could not be located in the dynamic link library mozjs.dll".

Any ideas?

Asked by paulinra 9 years ago

Last reply by cor-el 9 years ago

  • المُؤرشفة

Why does My Browser keeps Crashing on some pages?!!! and the number of those pages is increasing!

It started couple of months ago. In the beginning it crashed only on some Youtube channels. Like if I clicked o a video that was on a proper channel like "BBC", the page … (read more)

It started couple of months ago. In the beginning it crashed only on some Youtube channels. Like if I clicked o a video that was on a proper channel like "BBC", the page loaded but in the middle it suddenly crashed with the error "Firefox has encountered a problem and needs to close". Then when I use to restart firefox it would say that it probably happened because of a new tab. Now I am fed up. The problem has grown from certain youtube channels now to Yahoo mail, some other news websites today even Facebook! It logs me in to Fb but if I open a Fb page in a new tab it crashes. Now I even can't use Fb. I don't know whats wrong. I've tried the Firefox help and got my Crash Signature and now am posting the most recent one along with this Q. Crash Signature: hang | mozilla::plugins::PPluginInstanceParent::CallPBrowserStreamConstructor(mozilla::plugins::PBrowserStreamParent*, nsCString const&, unsigned int const&, unsigned int const&, mozilla::plugins::PStreamNotifyParent*, nsCString const&, nsCString const...

Asked by Dell90 10 years ago

Last reply by Xircal 10 years ago

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using windows 8, firefox 16.02 freezes for 5 minutes on every page

using windows 8, firefox (16.0.2) freezes for about 5 minutes on every page. Problem started two days ago. suspected Adobe flash, downloaded latest adobe update (Windows… (read more)

using windows 8, firefox (16.0.2) freezes for about 5 minutes on every page. Problem started two days ago. suspected Adobe flash, downloaded latest adobe update (Windows8-RT-KB2770041-x64.msu), fixed the problem for one windows 8 session. Have reset firefox, default home page is the only page that does not freeze for five minutes. Looking at task manager, firefox is sitting idle during the crash, it not using excessive memory. My firefox is submitting crash reports about every 5 minutes. Firefox is unusable in this state, I am resorting to using IE.

Asked by pcitizen 8 years ago

Last reply by shoes 8 years ago

  • المُؤرشفة

Firefox crashes due to mswsock.dll trojan

hey guys past 2days my firefox is crashing like there's no tomorrow. its latest version I've unplugged all addons and still crashes. here's my crash report. hopefully som… (read more)

hey guys past 2days my firefox is crashing like there's no tomorrow. its latest version I've unplugged all addons and still crashes. here's my crash report. hopefully someone can spot my problem

Quote:
AdapterDeviceID: 10c3
AdapterVendorID: 10de
Add-ons: restoreviewsource@jsanders.us:0.1,st...jgf uzkfg.com:1.0.0.4
AvailableVirtualMemory: 3499470848
BuildID: 20120312181643
CrashTime: 1333281053
EMCheckCompatibility: true
Email:
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1332528088
Notes: AdapterVendorID: 10de, AdapterDeviceID: 10c3, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.17.12.8562
D2D? D2D+
DWrite? DWrite+
D3D10 Layers? D3D10 Layers+

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 531
StartupTime: 1333280588
SystemMemoryUsePercentage: 48
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: http://www.pof.com/whoviewedme.aspx?...&Guid=41933609
Vendor: Mozilla
Version: 11.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

This report also contains technical information about the state of the application when it crashed.

Asked by v2lethal 9 years ago

Last reply by user633449 9 years ago

  • المُؤرشفة

Why is my firefox constantly freezing?

When I'm on websites (none in particular), the scrolling will randomly stop and I will not be able to close any tabs or the window..I have to use cont, alt, delete and fo… (read more)

When I'm on websites (none in particular), the scrolling will randomly stop and I will not be able to close any tabs or the window..I have to use cont, alt, delete and force it to shut down...sometimes if I let it sit long enough (5+ minutes) it comes back but only for a short period of time...I have uninstalled Firefox and reinstalled, rebooted, restored, everything I could think of and nothing has helped...the continue and stop script message keeps coming up and heres what it says:

A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: https://apis.google.com/_/apps-static/_/js/gapi/plusone/rt=j/ver=34AXYbB2jOU.en_US./sv=1/am=!rFmBCPi40VqIDfp2cA/d=1/rs=AItRSTMwDfx68hy_Ta4xJwAZQwObF1HlXw/cb=gapi.loaded_0:332


any help is appreciated...I'm not sure what else to do...Thank you

Asked by slfjflorio 9 years ago

Last reply by Oldron 9 years ago

  • المُؤرشفة

Firefox closes unexpectedly and there seems to be no correlation between each time it closes.

Firefox has been closing a lot lately. Normally it wouldn't bother me much. I don't recall what I was doing each time, but I do know that it has happened only when I let … (read more)

Firefox has been closing a lot lately. Normally it wouldn't bother me much. I don't recall what I was doing each time, but I do know that it has happened only when I let it sit on a single page for a while. This time I was writing up a very long reply to something in the Gaia Online forums. I also had Facebook and a Wikia site open in different tabs. I'm displeased because I lost what I was working on, and Firefox completely froze and I was unable to copy my work. Finally it closed and I had to start it up again. There was no problem bringing it back up.

I am unable to supply Crash IDs, because I have never been asked to do this. Nothing comes up. It just closes. That's it.

I'm thinking it could be because Firefox is a complete resource hog. My CPU usage consistently goes up and down from 86-100%. I disabled Java, as I read somewhere that this may help. It hasn't. Updating Flash is out of the question, because I have frequently attempted this, yet the update never appears to work with Firefox, but it does with Internet Explorer (which I don't use because it's so slow).

I'm quite frustrated. Firefox was working perfectly for the first few months I used it. I've ran scans, and there appears to be no malware or the like. I run SuperAntiSpyware on my computer, as it was able to get rid of Vundo when nothing else I tried would (I used AVG for a while).

Asked by AnonymousUser 11 years ago

Last reply by Morbus 11 years ago

  • المُؤرشفة

"Firefox has stopped working" whenever I open it.

Today I tried to use firefox for the first time in a few months (as chrome wasn't working for something). When I opened it, the Windows "Firefox has stopped working", "C… (read more)

Today I tried to use firefox for the first time in a few months (as chrome wasn't working for something). When I opened it, the Windows "Firefox has stopped working", "Check online for a solution and close the program" or "Close the program" window pops up. It pops up before the firefox window even opens or anything. I reinstalled the newest version and it is still doing it. Can anyone help? Thanks!

Asked by aschreiber2010 9 years ago

Last reply by cor-el 9 years ago

  • المُؤرشفة

Computer shuts off when using Firefox.

When using Firefox on my XP machine, the computer shuts down while on the Internet at random. I removed FF and reinstalled it, and it still shuts my computer down while o… (read more)

When using Firefox on my XP machine, the computer shuts down while on the Internet at random. I removed FF and reinstalled it, and it still shuts my computer down while on the net. I swap over to IE and there is no problems so it's in the Firefox program. Did not do this until a few weeks ago. HELP

Asked by alabamaranger 9 years ago

Last reply by tron1978 9 years ago

  • المُؤرشفة

firefox crashes upon start with the error message: Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

I have tried to open firefox multipul times only to receive the error message: We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows… (read more)

I have tried to open firefox multipul times only to receive the error message:

We're Sorry

Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

To help us diagnose and fix the problem, you can send us a crash report.


When I send the report and try to restart firefox and see that I have several tabs open, but it quickly shuts down again before I can do anything other then glance at it.

Asked by Chevix 10 years ago

Last reply by finitarry 10 years ago

  • المُؤرشفة

Firefox crashes EVERY TIME i open it. Help please!!!

All of a sudden, my firefox crashed on me, and every time I try to re-open it, it keeps on crashing. I tried everything on here: http://support.mozilla.org/en-US/kb/Firef… (read more)

All of a sudden, my firefox crashed on me, and every time I try to re-open it, it keeps on crashing. I tried everything on here: http://support.mozilla.org/en-US/kb/Firefox%20crashes%20when%20you%20open%20it#w_not-running-the-latest-version-of-firefox It doesn't load on safe mode. I don't know what to do. Please help...

Asked by m1zzt1ffany 9 years ago

Last reply by cutmetal 9 years ago

  • المُؤرشفة

Firefox repeatedly crashes even after multiple reinstalls

I keep getting this at random (but frequent) times: We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help … (read more)

I keep getting this at random (but frequent) times:

We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report.

I've uninstalled/reinstalled Firefox multiple times. I'm relatively sure that it crashes before I re-update Flash (if I ever got around to it.) I have few crash reports since the last reinstall because I've switched to Chrome until I can get this resolved. Here's what I have:

https://crash-stats.mozilla.com/report/index/bp-1251d8bb-704c-40be-90ee-ef12c2120921 https://crash-stats.mozilla.com/report/index/74fb46d5-1201-4d28-9c3d-953c62120918 https://crash-stats.mozilla.com/report/index/8a8531ba-e8ba-4ded-93db-890dc2120919

Asked by Charlem4gne 9 years ago

Last reply by dmitrirex 8 years ago

  • المُؤرشفة

firefox,chrome and ie crash when I try to save/upload image or file

hey guys my browser constantly crashes when I try to 'save image as' or 'save image'.This issue is happening with other browsers as well. It also crashes when I try to up… (read more)

hey guys my browser constantly crashes when I try to 'save image as' or 'save image'.This issue is happening with other browsers as well. It also crashes when I try to upload an image...this is my first post sooo I really dont know what other info to provide...plz help thnx

  • I am currently running win 8 rtm but this prob happens in win 7 also*

Asked by danish319 9 years ago

Last reply by P4ulo 8 years ago