I changed password of my firefox account due to lost password and i did not notice waring to lose my data . Please help me if i can set again same passwwrod it will work or not ?

I changed password of my Firefox account due to lost password and i did not notice warning to lose my data . Please help me if i can set again same password it will work… (read more)

I changed password of my Firefox account due to lost password and i did not notice warning to lose my data . Please help me if i can set again same password it will work or not ?

Asked by Droff S Jangra 5 months ago

Last reply by cor-el 5 months ago

Download YouTube Videos

I would like to be able to download YouTube videos. Is there a Firefox add-on that will allow me to download YouTube videos onto my MacMini? I tried Video DownloadHelpe… (read more)

I would like to be able to download YouTube videos.

Is there a Firefox add-on that will allow me to download YouTube videos onto my MacMini?

I tried Video DownloadHelper and YouTube Video Downloader and didn't see any action.

Do I need to setup settings a certain way to make it work?

What are the steps to make it work?

Thank you for your assistance.

Asked by blejt3im1 2 months ago

Last reply by amitietouristique 2 months ago

New laptop trouble

I just got a new laptop. I downloaded firefox because i had it on my laptop that broke. For some reason it synced data and bookmarks from an account back in highschool th… (read more)

I just got a new laptop. I downloaded firefox because i had it on my laptop that broke. For some reason it synced data and bookmarks from an account back in highschool that i havent touched in years. i use it on my phone so everything on my phone is correct but how do i get it to sync from my old laptop to this new one? I'm very confused and i'd appreciate help with this so i dont have to go back through and find and save everything all over again.

Asked by Emily 4 months ago

Last reply by markwarner22 4 months ago

Why do my tabs keep disappearing?

Hello, After the last MacBook Pro M4 update my tabs keep disappearing. This is quite ANNOYING as I use ALL my tabs. Plus when I go to HISTORY there is NO Restore Previo… (read more)

Hello, After the last MacBook Pro M4 update my tabs keep disappearing. This is quite ANNOYING as I use ALL my tabs. Plus when I go to HISTORY there is NO Restore Previous session...so I am losing EVERYTHING. Do I just need to go out to another browser and make them my default? I can find NO help when I go out to your support for my problem. Thank you, Patty


/edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS.

Asked by Indywoman 4 months ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Lost all tabs and history after a crash

We apparently lost power sometime during the night. When I turned on the monitor and opened FF, I got the error message that it had crashed. As my subject line says, I lo… (read more)

We apparently lost power sometime during the night. When I turned on the monitor and opened FF, I got the error message that it had crashed. As my subject line says, I lost all my tabs, the pinned ones (probably about 10) as well as the open ones (probably between 10 and 15). I also lost all my history. I can't use the 'Restore Previous Session' because it doesn't give me that option.

I've restarted Firefox and also rebooted my computer...still nothing happens. It's up to date, version 133.0. But I have no history beyond this morning. Is there any way I can recover those tabs or history?

And in my FF Settings, there's a link at the top that says "Your browser is being managed by your organization". I don't have or belong to an organization. When I click on the link it takes me to another page that says it's "Active" and there's a huge list of "Documentation" that apparently involves a lot of code. Can you please explain what all that means? Thanks so much for any help!

Asked by Honey Wesley 3 months ago

Last reply by jonzn4SUSE 3 weeks ago

Recovering lost tabs after crash

I was wondering if anyone knew of any other methods of recovering lost tabs after Firefox lost them all? I've recovered the JSON file within the session file of FF which… (read more)

I was wondering if anyone knew of any other methods of recovering lost tabs after Firefox lost them all?

I've recovered the JSON file within the session file of FF which once scourged shows all the URLs and registers they are all there - however every method to try and get Firefox to load from this JSON has refused to work.

Any methods or advice would be appreciated greatly.

Asked by Joel Dixon 5 months ago

Last reply by jonzn4SUSE 5 months ago

Firefox does not sync

Hi Team, The sync function like sh!t. I install with apt-get, download source, or install using snap, When I logged my account. click sync, data does not sync. Waste … (read more)

Hi Team,

The sync function like sh!t.

I install with apt-get, download source, or install using snap,

When I logged my account. click sync, data does not sync.

Waste my time a day to find the resolution.

Asked by more.secure88 5 months ago

Last reply by cor-el 5 months ago

one way sync

I sync between both my phone and my pc, my phone is constantly up to date on my tab syncing however my pc is constantly lagging behind by a couple of weeks. Steps taken:… (read more)

I sync between both my phone and my pc, my phone is constantly up to date on my tab syncing however my pc is constantly lagging behind by a couple of weeks.

Steps taken: exited and reopened firefox clicked Sync Now button on the pc in both the sidebar and in the sync settings logged out of and back into my firefox account on my pc

Asked by anolan044 5 months ago

Last reply by jonzn4SUSE 5 months ago

Lost bookmarks,passwords

I had a firefox account on my pc then i changed the windows version when i downloaded firefox on the new windows and logged in (i forgot the password so i had to reset) i… (read more)

I had a firefox account on my pc then i changed the windows version when i downloaded firefox on the new windows and logged in (i forgot the password so i had to reset) i cant find my old data i tried syncing note that i have changed windows alot and never faced this issue

Asked by Saged khaled 5 months ago

Last reply by cor-el 5 months ago

can't sync multiple profiles?

I have what i am sure is a common scenario, a work pc (mac) and home pc (linux), and I want to have a work profile and home profile that are independently synced across t… (read more)

I have what i am sure is a common scenario, a work pc (mac) and home pc (linux), and I want to have a work profile and home profile that are independently synced across those PCs.

It's no problem to setup sync for the work profile but while setting up sync for the home profile it seems firefox doesn't grok that the home profile already exists and treats it like a new mozilla account.

In debugging this issue (and the "Primary account email required for sign-in" issue, which prevented me from signing in at all) i've come across numerous articles that imply this basic home<->home work<->work sync across 2 devices does not work with firefox. Is this the case? this is a basic (IMO mandatory) requirement for a browser in 2024 and even the difficulty of setting this up is super jarring coming from Chrome.

Asked by mjh 5 months ago

Last reply by cor-el 5 months ago

132.0b2 gone bad

Hello: FF dev 132.0b2, w11p. It's become wacko. I don't know the cause. My guess as to what I see: FF has gone into permanent troubleshoot condition. Help menu seems to … (read more)

Hello: FF dev 132.0b2, w11p. It's become wacko.

I don't know the cause. My guess as to what I see: FF has gone into permanent troubleshoot condition. Help menu seems to say it's not there, but this is

What I have:

-black theme -limited address bar, most of my items absent -NO items in bookmarks bar -NO extensions

What I want (what was there before) -ALL of the above (full items I put in address bar, including ghostery, bitwarden and all other -ALL extensions -my chosen theme (a light one)

What I did:

last nite: 2 oct, I hit the restore button in help menu, troubleshoot item. IT WORKED!

What happened next today, 3oct, I go to "america cares. org" site, and all of a sudden the "what I have" Firefox (as above) has taken over. -Hitting the restore in the help menu did NOT fix this time.

What's next:

-- do I try to restore a previous dev build version? Just follow the Moz instructions?

I did, last night, add a stable FF (in addtion to dev build, not replacing, in its own separate folder). Since the dev build was working again after refresh last nite, I removed the stable using Revo. Do I try that (again)?

Thank you.

Asked by linusr 5 months ago

Last reply by cor-el 5 months ago

Export bookmarks/history/passwords from corrupted profile

My profile seems to be corrupted. Starting Firefox with that profile completely crashes the computer, but when I reinstalled Firefox and it started with another profile … (read more)

My profile seems to be corrupted. Starting Firefox with that profile completely crashes the computer, but when I reinstalled Firefox and it started with another profile it was fine. Switching back to my profile immediately crashed the computer. Is there a way to extract the history/bookmarks/passwords/etc. from my profile folder without starting Firefox? Thanks in advance!

This if Firefox 131.0 on MacOS 10.15.7 (Catalina).

Asked by jkcyerkes 5 months ago

Last reply by cor-el 5 months ago