Browser Privacy: Enhanced Tracking Protection & Cookies and Site Data have conflicting issue

Issue summary: I lost over 100 sites listed in the Cookies and Site Data section when I simply removed a few websites in the Enhanced Tracking Protection section. Under … (read more)

Issue summary: I lost over 100 sites listed in the Cookies and Site Data section when I simply removed a few websites in the Enhanced Tracking Protection section.

Under the Browser Privacy section, the two subheads, "Enhanced Tracking Protection" and "Cookies and Site Data" serve two distinct purposes—as I understand. Enhanced Tracking Protection will automatically add the URL of a webpage (that you currently have open) to the Enhanced Tracking Protection screen whenever you disable the shield in the search bar. This will turn off tracking for that website until turn you it back on. You can also manually add websites to the Enhanced Tracking Protection screen if you have mulitples to add. This whitelist will stay active until you delete them or click on the shield to turn it back on.

The Cookies and Site Data section further down, allows you to create a list of sites that you want to BLOCK, ALLOW FOR SESSION, or ALLOW cookies and site data to be used, and retained or not. This differs from the Enhanced Tracking Protection section.

Today, I wanted to delete one of the websites listed in the Enhanced Tracking Protection, and did so manually. But since there were only a couple listed (I rarely add to this screen), I simply clicked on "Remove All Websites" instead of "Remove Website." Unfortunately, when I went down to the Cookies and Site Data list (which I use all the time) to add a new URL today, my entire list was gone! I did not remove or enter anything in the Cookies and Site Data screen today, prior to using the Enhanced Tracking Protection screen.

As you can guess, I am sick because I had over 100 sites listed in the Cookies and Site Data section, and lost them all when I removed the few websites in the Enhanced Tracking Protection section. I don't know why or how this happened, but it is worth noting that I did just update Firefox this morning to vs 125.0.2 (from 124.0.2). My list is gone, but does anyone have a reason why it happened and is there a way to prevent that in the future? Or is it some kind of bug with the latest release or an earlier one. (I haven't opened the Enhanced Tracking Protection screen for a long time, so it could be from any past release.) Sorry I don't have more info than that. Any solutions would be appeciated.

Asked by sand1 3 weeks ago

Last reply by sand1 1 week ago

Firefox Private cannot be opened since the start of 2024

When I open Firefox and want to go to Private. I go to the three lines at the top right of the Firefox page. I go down to Private. Then after selecting it, YET ANOTHER… (read more)

When I open Firefox and want to go to Private. I go to the three lines at the top right of the Firefox page. I go down to Private. Then after selecting it, YET ANOTHER REGULAR FIREFOX PAGE OPENS. I NEVER had this problem until the start of 2024.

Please help as I used to have FIREFOX PRIVATE as my go to browser. Now, I use others and they do not work with some pages.

Please help as it is frustrating to keep getting a new Regular page.

Asked by L Wille 2 weeks ago

Last reply by zeroknight 2 weeks ago

Hero Wars "Dominion era"

I have played "Hero Wars,Dominion Era " for years on Fire Fox...They did an "update" last week(Thursday or friday 04/25-26?24)and I haven't been able to log onto the game… (read more)

I have played "Hero Wars,Dominion Era " for years on Fire Fox...They did an "update" last week(Thursday or friday 04/25-26?24)and I haven't been able to log onto the game itself since...I can still open the Hero wars home page,I can get into my "discord" chat etc etc etc,but I cannot get into my individual game.(If it helps,my Hero wars game ID # is 10920140)...I had to start playing the game itself on Google Chrome...I am hopeing you can help find a solution as everything I do is from Fire Fox & I really don't like chrome :(...PLEASE Help me resolve this if possible! ( Nexus suggested I use "Incognito" on FireFox ( I remeber that from a few yrs back,but honestly,i haven't used or seen "incognito" since :()

Asked by Wayne Hoiensahl 2 weeks ago

Last reply by zeroknight 2 weeks ago

Firefox Kiosk does not appear when I log in but does when I start it manually from the GNOME x-terminal

I have Ubuntu 22.04 (on a Dell Optiplex 3000) with a minimal installation. I downloaded Firefox 125, removed the SNAP Firefox and installed this Firefox with no issue. I… (read more)

I have Ubuntu 22.04 (on a Dell Optiplex 3000) with a minimal installation. I downloaded Firefox 125, removed the SNAP Firefox and installed this Firefox with no issue. I can run "firefox --kiosk" and Firefox runs in kiosk mode with no issue.

I have made some changes in the "about:config" part of Firefox. I have also made some changes to the Ubuntu keyboard shortcut list. There is only one user created on this system and I have configured Ubuntu to login this user automatically upon reboot.

However, if I setup Firefox --kiosk to start automatically (I use the gnome-session-properties application to achieve this) and then reboot, Firefox does run, but it does not appear on the screen. If I enter the "switch windows" keyboard shortcut (ALT-TAB), the Firefox kiosk appears.

So, is this something I can fix by changing the Firefox configuration, or is it an Ubuntu configuration change. If so, can anyone tell me what I should do, or have an idea how to debug this?

Asked by srednausab 2 weeks ago

New install, wrong email address choice.

New install of Firefox set up with a 'wrong' email account. Tried to use the 'Mozilla account' page to fix this by using secondary email and then making it primary. Bu… (read more)

New install of Firefox set up with a 'wrong' email account. Tried to use the 'Mozilla account' page to fix this by using secondary email and then making it primary. But the secondary email I want to use is not allowed by Firefox giving an 'Account already exists' error. What should I do?

Asked by harrigaauburn 2 weeks ago

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Lost bookmarks

A couple of months ago, I suddenly lost all my saved bookmarks, plus the ones on my toolbar. Strange thing is, all the folders and sub-folders I created are still there, … (read more)

A couple of months ago, I suddenly lost all my saved bookmarks, plus the ones on my toolbar. Strange thing is, all the folders and sub-folders I created are still there, they're just all empty.

Can I get them back somehow? I've been collecting them for years so can't replace them all!

Firefox 125.2 iMac OS x10.15

Asked by amanda52 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

Firefox keeps downgrading?

I'm using Firefox 124.0.2 (64 bit) on Windows, and every few days I get the error about using an older version of Firefox, with Exit or Create New Profile options. I the… (read more)

I'm using Firefox 124.0.2 (64 bit) on Windows, and every few days I get the error about using an older version of Firefox, with Exit or Create New Profile options. I then run "firefox -allow-downgrade" from the command prompt and everything works fine... for a few days, when it happens all over again. This only started happening a couple of weeks ago, but it's getting really annoying. How do I stop it (short of using something like Waterfox or Brave).

Asked by peter.dell 2 weeks ago

Last reply by peter.dell 2 weeks ago

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English

Bulleted list itemI understand! You're asking how to use Mozilla Firefox or Safari. Here are some basic steps to get you started: Mozilla Firefox: 1. Download and in… (read more)

  • Bulleted list itemI understand! You're asking how to use Mozilla Firefox or Safari. Here are some basic steps to get you started:

Mozilla Firefox:

1. Download and install Firefox from the official website. 2. Open Firefox and set your default search engine and homepage. 3. Use the address bar to enter URLs or search queries. 4. Explore the toolbar for bookmarks, history, and extensions. 5. Customize Firefox with themes, add-ons, and settings.

Safari:

1. Open Safari on your Apple device (it comes pre-installed). 2. Use the address bar to enter URLs or search queries. 3. Explore the toolbar for bookmarks, history, and sharing options. 4. Customize Safari with extensions, settings, and privacy features. 5. Use iCloud to sync bookmarks and history across devices.

If you have specific questions or need further assistance, feel free to ask!

Asked by Hamza Hm 2 weeks ago

Answered by Hamza Hm 2 weeks ago

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Incorrect file format

It has been observed that when a user uses the Firefox browser and tries to download a DDD file, the file format is .pdf instead of .ddd. In the devtools, it was observed… (read more)

It has been observed that when a user uses the Firefox browser and tries to download a DDD file, the file format is .pdf instead of .ddd. In the devtools, it was observed that the content-type is text/plain in the response to the request. I changed the content-type to application/octet-stream, but the error still persists

Asked by Borys Krasko 1 month ago

Answered by jscher2000 - Support Volunteer 4 weeks ago

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how to remove the "how to set your home page" tab that opens every time

I use google as my default firefox home page on my HP laptop. recently a second tab opens at the same time. "how to set the home page" --I've tried closing it and resta… (read more)

I use google as my default firefox home page on my HP laptop. recently a second tab opens at the same time. "how to set the home page" --I've tried closing it and restarting the laptop, but it continues to pop up every time I open firefox as a 2nd tab. I am/was happy with my homepage opening to google. How can I get rid of this second tab. thanks

Asked by mmzz02468 1 week ago

Answered by cor-el 1 week ago

Firefox Debian significantly slower page loads than Chromium Debian

Hello, have been scratching my head for a while on this one. Have a freshly setup install of Debian 12, using Sway (wayland) as my Window Manager. I am really struggling … (read more)

Hello, have been scratching my head for a while on this one. Have a freshly setup install of Debian 12, using Sway (wayland) as my Window Manager. I am really struggling with slowness in Firefox, page loads take easily 15 seconds whereas loading the exact same page in another window at the same time with Chromium Debian build has near instantaneous load times. I've tried the following troubleshooting steps: - Created a new firefox profile - Tried "Troubleshooting Mode" in Firefox - Disabled ipv6 in firefox about:config and in Debian - Tried different DNS servers - Tried different non-debian specific builds of Firefox - Tried Firefox Beta and Firefox Nightly for Debian

None of these steps made any difference, and Chromium has continued to be significantly faster. Am really stuck here and would love to get to the bottom of this as Firefox is the only browser that works with a HiDPI display in Sway without blurryness. Happy to provide any and all diagnostics and reports that are needed. Thanks in advance!

EDIT: It seems to be some kind of networking issue, using a VPN solves it. But still doesn't explain why Chromium would behave differently.

Asked by Samuel (+Uni) 3 weeks ago

Last reply by zeroknight 2 weeks ago

Search in News tab, they're all redirected to MSN, even when it's from another news source. Help to stop it?

No sure if this is the right topic. When I search something and go to the tab section, all the news sources are redirected from MSN. I don't want to see MSN holding the a… (read more)

No sure if this is the right topic. When I search something and go to the tab section, all the news sources are redirected from MSN. I don't want to see MSN holding the article from a legit news source, I want to click the news article it comes from. I hate MSN, I just want to access the news from the original sources. (example MSN

How do I fix it so I get news sources that originally hold the articles?

This is such an irritation I will be forced to find a new search engine if this is not fixable.

Any help would be appreciated-- especially if you are able to walk me through the steps or provide me a link to a specific source as I don't know much about settings etc.

Thank you so much for taking the time to read and (hopefully!) help.

Asked by Maddyjames 1 week ago

Facebook unreachable on both Firefox and Waterfox

I am unable to reach Facebook on both Firefox and Waterfox. Other browsers (Opera, Edge, Chrome) are able to access Facebook. I can access other Meta-owned sites (Messe… (read more)

I am unable to reach Facebook on both Firefox and Waterfox.

Other browsers (Opera, Edge, Chrome) are able to access Facebook.

I can access other Meta-owned sites (Messenger.com, Instagram, Threads) on Firefox and Waterfox.

This issue exists on both my desktop (Windows 10) and laptop (Windows 11).

This issue does not apply to Firefox for iOS or the Facebook app.

All apps and OS's mentioned are up to date.

This has been going on for over a week now.

Asked by Max 3 weeks ago

Last reply by Max 3 weeks ago

Unable To Connect

Hi Guys! Huge fan of Firefox since the early 2000s when I first learned about it. Way more secure, efficient, and lighter than any other browser (IE, Chrome, and now Edge… (read more)

Hi Guys! Huge fan of Firefox since the early 2000s when I first learned about it. Way more secure, efficient, and lighter than any other browser (IE, Chrome, and now Edge). Firefox is my first download on every new device and my go to even on my iPad.

I've been getting this error message lately and I don't know what to make of it. My saved tabs are working normally (email, work, streaming entertainment). This automatically comes out on ever new start / re-start (Firefox is my default) on separate tab but I am not opening any new website. It's been 2-3 days. At first I didn't mind it but its consistently happening and not just a one time thing. I already cleared my cache data. I've also ran a scan and it's come up clean (I have a paid BitDefender subscription). It's also not the local ip of my machine.

So any help would be great as I really don't want to leak any personal data or have any viruses.

Thank you for your time!

Asked by leoandrewa 3 weeks ago

Last reply by zeroknight 2 weeks ago

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Dead keys not working only in a specific profile

Today I noticed that typing characters with accents like á, ã, â, etc. doesn't seem to work at all from firefox, they all end up ignoring the dead key and just typing the… (read more)

Today I noticed that typing characters with accents like á, ã, â, etc. doesn't seem to work at all from firefox, they all end up ignoring the dead key and just typing the letter itself. It can render them just fine and I can paste them from another app normally too, but actually typing them is impossible from firefox.

After trying to troubleshoot, I eventually found out a few things: - iBus is not at fault, since it works in every other app and I even restarted it, but the problem persists - This only happens in my main profile, newly created profiles don't have that problem - The problem still happens on troubleshoot mode (as long as it is my main profile) - Compose key also doesn't work (I don't want to use compose key anyway, because my keyboard has specialized dead keys, but I at least tried it)

I suspect the problem lies in a setting on about:config that's different from newly created profiles, but I have no idea which and Ctrl+F searching this site doesn't show any relevant configuration that might be the culprit.

Asked by Kazuma 4 days ago

Answered by Kazuma 2 days ago

Getting my OLD Firefox Configuration back

Dear People --- FIRST: I apologize for taking so ling. I had physical probs, that kept me from coming back. SECOND: I'm afraid that I can't solve this problem with the a… (read more)

Dear People --- FIRST: I apologize for taking so ling. I had physical probs, that kept me from coming back. SECOND: I'm afraid that I can't solve this problem with the advice provided. There was a file mentioned [which slips my mind, and I can't look for it with out leaving this screen] that is supposed to be on my desk top. I couldn't find it, so things stopped there.

SO..... I'm reiterating my problem: I loaded an "update" to Firefox that was supposed to get around the obnoxious "THIS BROWSER IS NO LONGER SUPPORTED" message I'd get on certain web-sites [such as the Milwaukee Journal]. I never understood that, as I am careful to update programs, when the updates are available. SO: While I was on the Milwaukee Journal Site, I clicked on the "Firefox Update" that the Journal's site recommended. What happened was I got the Current Version, and LOST all of my add-ons. After problems I can't go into here, "The Cat's Back." Please advise whether I can get things back after this much time.

N.B.: I'm running Windows 10.

THANKX! C M The Gray Cat

Asked by The Gray Cat 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

Hit counter no longer working in Firefox

I have used a free Hit Counter for many years that I got from https://www.freecounterstat.com/ I have 3 such counters and have stopped working in the latest version of … (read more)

I have used a free Hit Counter for many years that I got from https://www.freecounterstat.com/

I have 3 such counters and have stopped working in the latest version of Firefox on my desktop. They work with Firefox on my iPad and Android phone. They also work fine if I use the Edge Browser but I prefer using Firefox as I have for many years.

The embedded code is pretty simple, here it is for one of my counters... <a href="https://www.freecounterstat.com" title="visitor counter">Hit Counter for Financials</a> Can you help? Thanks, Bill T

Asked by billtag 1 day ago

Last reply by billtag 2 hours ago

Nav-Bar Left & Right Margin Adjust? (nav buttons are not all square)

Hi All, Is there a way to make the Nav Bar flush with the left and right margins of the browser? The way it is now, the margins are a bit too much inward, not reaching … (read more)

Hi All,

Is there a way to make the Nav Bar flush with the left and right margins of the browser?

The way it is now, the margins are a bit too much inward, not reaching the ends of the browser window, which makes the buttons on the ends (Back and Hamburger) too wide, as can be seen by the wide highlight when hovering over them. This makes the end buttons rectangular instead of square.

In FF 88, these buttons were flush with the left and right margins of the window, making all buttons on the Nav Bar square.

I'd like all the Nav Bar buttons to be perfectly square and symmetrical. This apparently requires adjusting the left & right margins of the Nav Bar... or is the Nav Bar just too short causing it to stretch itself to the ends of the window? I'm not sure.

Please see attached 2 images.

Thanks!

Asked by Slouch 2 days ago

Last reply by Slouch 2 days ago

Only a few of the articles I've saved to Pocket are showing up on Firefox

I added the Save to Pocket (mini) extension to Firefox 125.0.2 today. When I look at the collection of articles I've saved to Pocket (I've been using Pocket for years) in… (read more)

I added the Save to Pocket (mini) extension to Firefox 125.0.2 today. When I look at the collection of articles I've saved to Pocket (I've been using Pocket for years) in the browser, I only see 8 articles. But when I open Pocket on my iPhone and iPad, the list of articles I've saved is much more longer (an estimate would be between 50 and 75 articles saved to Pocket). I haven't found any articles in Mozilla support to help me solve this. Thanks

Asked by schwann240 3 weeks ago

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Most sites will not connect due to security issues

I am running Firefox 126.0-1 on an Arch Linux system. Most websites are failing to connect for security reasons. Some sites, including google.com and nytimes.com, fail w… (read more)

I am running Firefox 126.0-1 on an Arch Linux system. Most websites are failing to connect for security reasons.

Some sites, including google.com and nytimes.com, fail with an "SEC_ERROR_UNKNOWN_ISSUER" error, and their certificates confirm that they are respectively issued by Google Trust Services LLC and DigiCert Inc.

The website archlinux.org errors with "MOZILLA_PKIX_ERROR_MITM_DETECTED", stating that "Software is Preventing Firefox From Safely Connecting to This Site", citing in particular ISRG Root X1 as the problem. The certificate confirms that it is issued by Let's Encrypt.

The website duckduckgo.com simply errors with "SEC_ERROR_PATH_LEN_CONSTRAINT_INVALID" and states "Secure Connection Failed"

I have confirmed in preferences that my proxy settings are set to "No proxy" and the problem persists across troubleshooting mode and making a new profile. I have also tried removing the cert9.db file in a given profile folder.

Asked by david.carlip 2 days ago

Answered by david.carlip 2 days ago