Do some website owners (banks, credit cards, even Social Security) HATE Firefox? More and more websites I have to switch to Edge to use.

Social Security just stopped me from downloading my 2026 COLA on Firefox with an error 400 (bad request), but I was able to do it on Edge. More and more websites, partic… (read more)

Social Security just stopped me from downloading my 2026 COLA on Firefox with an error 400 (bad request), but I was able to do it on Edge. More and more websites, particularly financial and government websites, work with Edge but not Firefox. And when I call their customer services, their first response is "try another browser!" Why do they hate Firefox?

If someone wants me to walk them through an example of the problem(s), I can do that when I pull statements or pay bills on those websites. The worst example is Synchrony Bank, which runs several credit cards I use. You may contact me by email at [email removed]@att.net (put FIREFOX PROBLEM in the title so I don't miss it).

I also have Mozilla VPN, and some things only work when I turn off the VPN, so that may be compounding the incompatibility. Although I am in Eugene (OR), the closest location for my VPN is Seattle.

Asked by Allan and Gayle Richardson 2 months ago

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comments not showing

When I try to load "Comments" I get this message: Failed loading comments! Please try again... Trying again doesn't help. This is a fairly recent problem Thanks for y… (read more)

When I try to load "Comments" I get this message:

Failed loading comments! Please try again...

Trying again doesn't help.

This is a fairly recent problem

Thanks for your help.

Asked by rsi79 7 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Do not receive mail from gmail.com senders

I am not able to receive mail from a user sending me mail from a gmail.com account. I have communicated with my ISP Optonline.net and they state the there mail process "… (read more)

I am not able to receive mail from a user sending me mail from a gmail.com account. I have communicated with my ISP Optonline.net and they state the there mail process "checks out" and the issue could be the browser I am using, Firefox. The last email I have from a gmail.com sender was 8/28/2025. I have asked two different gmail users the send me mail and have not received any of them. I have cleared the Firefox cache but that did not correct the issue. I come to you to figure this issue out and hopefully solve it. Thank you Richard Everett [email removed]@optonline.net [phone number removed]

Asked by rtebge 2 months ago

Last reply by rtebge 2 months ago

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Firefox' build-in translator

Near Firefox. Why does Firefox's built-in translator always write “Near” in front of all opening sentences? It's very annoying to look at. Have you considered using AI? D… (read more)

Near Firefox. Why does Firefox's built-in translator always write “Near” in front of all opening sentences? It's very annoying to look at. Have you considered using AI? DeepL is great for translating. It translates not only the words, but also the culture.

[edited email from community support forum]

Asked by Mig 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

I have Thunderbird Android and it changed to Apple

I have Thunderbird Android and it changed to Apple when we bought Apple TV and now we cannot send. Were forced to use crap Webmail. Can you help as our provider has tried… (read more)

I have Thunderbird Android and it changed to Apple when we bought Apple TV and now we cannot send. Were forced to use crap Webmail. Can you help as our provider has tried many times and now we are getting in an expensive IT guy but if you know what wrong please reply [edited from public] @Dobinson.info & [edited from public support forum] @Ofplan.org

Asked by Adrian Dobinson 2 months ago

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Youtube is incredibly slow on Firefox

Youtube just does not run well on the firefox browser, I have had this issue on my pc, as well as my laptop. Twitch, piracy streaming sites, 9anime all work fine this pro… (read more)

Youtube just does not run well on the firefox browser, I have had this issue on my pc, as well as my laptop. Twitch, piracy streaming sites, 9anime all work fine this problem with loading and buffering is exclusive to youtube. I have tried resetting my firefox settings, changing the values for load times and resource usage in about:config and none of these have fixed my youtube.I have tried multiple fixes I've been recommenced by online forms. I have switched my user agent to make youtube think I am using chrome, I have disabled and removed all of my extensions including ublock origin, and loading youtube remains painfully slow. In fact, disabling adblock makes the load times even slower.

Also responding to my post with "hmmm durrr it works just fine for me" does not help anybody, stfu.

Asked by Dar 5 months ago

Answered by Paul 5 months ago

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Printing and print preview not working (endless spinning wheel)

Whenever I want to print an email the print preview doesn't show, it keeps displaying a spinning wheel. Printing also doesn't work (as in, I press Save, enter a filename … (read more)

Whenever I want to print an email the print preview doesn't show, it keeps displaying a spinning wheel. Printing also doesn't work (as in, I press Save, enter a filename and press Save; the dialog closes but no file is generated).

I already tried the Troubleshooting information -> Clear saved print settings, but to no avail.

Browser console screenshot attached. I'm using Fedora 41 and Thunderbird 128.11.0esr (flatpak).

Asked by Dodo 8 months ago

Last reply by Myself 2 months ago

Google Lens

For the past few days, I haven't been able to use Google Lens for searches. Why? It used to work, and I haven't changed anything on my computer. I read the support artic… (read more)

For the past few days, I haven't been able to use Google Lens for searches. Why? It used to work, and I haven't changed anything on my computer.

I read the support article about this problem: everything seems fine, Google is definitely my search engine... Can you tell me what I need to do to get it working again? Thank you

[edited email from public community support forum]

Asked by tryphon78 2 months ago

Last reply by Denys 2 months ago

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Thunderbird 140.0 on Win 11 PC - Recurring Error: "Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox."

Am getting this message along with a recurring download of a specific email (keeps coming back even after deletion) that does not allow any other new messages to be downl… (read more)

Am getting this message along with a recurring download of a specific email (keeps coming back even after deletion) that does not allow any other new messages to be downloaded. I do see new emails on my phone but will not read into Thunderbird??

Error: "Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox."

Tried: Troubleshooting, closing Thunberbird and reopening, rebooting windows system, compacting, etc. to no avail....

Asked by Brant Mercer 7 months ago

Answered by Brant Mercer 7 months ago

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thunderbird hangs when I try to write a reply (win11 64-bit) SOLVED by setting accessibility.force_disabled to 1 (bug1972457)

This has happened the last two times I've tried to write a reply. I will be writing along and all of a sudden the screen dims and I get the blue circle thingy. Thunderbir… (read more)

This has happened the last two times I've tried to write a reply. I will be writing along and all of a sudden the screen dims and I get the blue circle thingy. Thunderbird locks up and doesn't come back but the red exit button is available. Of course, I lose all the reply I've written. I've never run into this error before and I've been using Thunderbird for years. I'm running v. 139.0.2 (64-bit) on a win-11 laptop, Firefox in the background but no other programs running. I clear my cache at the beginning of every month, so I did that this morning before starting any programs.

Asked by sandeleh 7 months ago

Answered by Wayne Mery 7 months ago

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Thunderbird non responsive. SOLVED by disabling hardware acceleration

Need help with Thunderbird. No matter what I tried always comes back to the same problem. Problem: Keep getting message non responding. Very buggy, difficult deleting em… (read more)

Need help with Thunderbird. No matter what I tried always comes back to the same problem.

Problem: Keep getting message non responding. Very buggy, difficult deleting emails (will delete after a prolong period of time > 5 sec). When typing a message there will be no characters then after a short period of time the charterer typed shows up. Sometime without and reason while using Thunderbird it close by itself.

What I have down to solve the problem: 1. Start in safe mode Thunderbird operates as expected with any issues. 2. Win 10 environment, closed all apps and made sure there was no extensions running. Made sure the only app open on the task manger was Thunderbird. NO SOLUTION FOUND 3. Download and install latest version of Thunderbird. NO SOLUTION FOUND 4. Created a new profile file. NO SOLUTION FOUND

Need help, what else is there to try short of a total Nuclear solution?

Asked by papa.george.sotiriou 8 months ago

Answered by Ed 8 months ago

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bookmarks and history

"The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can caused this problem"… (read more)

"The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can caused this problem".

How do I resolve this problem?

Asked by gcotterl 3 months ago

Answered by Agent virtuel 3 months ago

Widget that shows mail mostly comes up blank most of time

Hi everyone, I have a pixel 7 that is on the latest release of Android 16 I'm using Thunderbird for Android to access my work server through POP3 secure and it works al… (read more)

Hi everyone, I have a pixel 7 that is on the latest release of Android 16

I'm using Thunderbird for Android to access my work server through POP3 secure and it works allowing me to receive and send emails

The widget that I use on my Android to show all my emails including any that come in new mostly shows up completely blank, randomly, after unknown circumstances. When I get a new email I will briefly be able to see the new email subject as well as other emails that are sitting in the box that have already been read. It also will show the current email and previous emails in the non-bold text for a while.

This is really frustrating as I needed to work like a normal app showing things sitting in the inbox that I've already been read at a glance.

Yes, inbox has been selected into UniFi so that way it should be shown.

Unless I misunderstand how to use Thunderbird for Android. I can't see where the problem lies.

I have uploaded a screenshot of the widget that shows unified inbox at the top and the blank area below. This box gets populated as I stated above only when new emails come.

Additional shots show when a new email comes in. It suddenly all appears

The last shot shows that it redraws after reading the new email so that all the red emails are in bold

I have clipped these screen images to protect my privacy on other emails sitting in the display

And helps. Her thoughts would be appreciated, again, I'm assuming this is a bug and I don't know how report this bug adequately

Asked by Bill 4 months ago

Last reply by Bill 3 months ago