Notifications from Mozilla support about my account activity say I am on Windows 10 when I am on Windows 11.

Example email attached. Mozilla support emails say requests are coming from a windows 10 device but I am on 11. Is this a sign that something is wrong with my account or … (read more)

Example email attached. Mozilla support emails say requests are coming from a windows 10 device but I am on 11. Is this a sign that something is wrong with my account or just a typo?

Open 1 10

issues with timeouts/hanging connection

I've noticed that on using the app that it stalls. I have to toggle aeroplane mode to check to kickstart it back to life. I can confirm it's not a phone or internet issue… (read more)

I've noticed that on using the app that it stalls. I have to toggle aeroplane mode to check to kickstart it back to life.

I can confirm it's not a phone or internet issue as I can switch out to chrome or share the stalling page to Chrome and it works immediately. This happens on different pages so it's not a page specific issue. I've even noticed it hanging on switching to a different app and then back, where the page suddenly stops functioning or loading.

I hate using chrome, I'd prefer to keep using Firefox, but I can't stand these constant pauses.

My device is a Xiaomi 15, I'm using the latest Firefox. I'm using the latest Android version. My Firefox app has only 1 extension installed ublock origin.

Open

I've been unable to send or receive e-mail to and from my main business e-mail account in Mozilla Thunderbird

Either yesterday or today, I was prompted within Mozlla Thunderbird to enter my password before I could download e-mail sent to my main business e-mail address, [edited]@… (read more)

Either yesterday or today, I was prompted within Mozlla Thunderbird to enter my password before I could download e-mail sent to my main business e-mail address, [edited]@suddenlink.net. I did that, expecting to see my latest mail haul from that account downloaded to my inbox. I was therefore unpleasantly surprised to see that my e-mail login failed, with the message:

"Login to server imap.suddenlink.net with username [edited] failed."

Yet, I was able to log into my webmail account for [edited] online with that same login and password.

I then tried updating the password, thinking that the Optimum server was requiring that I do that as a security measure for the entire network. After restarting the system, I logged back into Thunderbird and tried to view my [edited]@suddenlink.net e-mail.

Even after doing all that, I failed to gain access to my latest e-mail deliveries to [edited]@suddenlink.net.

Can anyone help me to restore my access to my e-mail account [edited]@suddenlink.net in Mozilla Thunderbird? I can view or send the e-mail in my webmail account, or on my Smartphone. However, those methods are considerably less convenient than relying on mail delivery to or from Thunderbird.

This sort of setback has happened before. Whenever it happened it was difficult to solve. Attached is a screenshot of the Thunderbird response to my attempted server login.

Open 1 21

hours ago firefox messed up my laptop - no more chronik, passwords, all open pages gone - no way to get into even my windows account

after my laptop crashed (again did so over 100 times) but this time all history is gone, could not restore last session/s - can't log into my accounts (any) - can't set i… (read more)

after my laptop crashed (again did so over 100 times) but this time all history is gone, could not restore last session/s - can't log into my accounts (any) - can't set it to an earlier date (e.g. yesterday) to eliminate whatever the problem is (am not an IT expert, so I don't know how - just know that it is possible) - I have tried for 4 hours - no avail - I really need the status of 4-5 hours ago so I don't lose so much

Open

No verification mail ( 3 weeks trying everything)

Hi, help please I need to connect my mozilla account to antoher device and I tried everything to add it but it keeps asking for this WANTED verification code and I never … (read more)

Hi, help please I need to connect my mozilla account to antoher device and I tried everything to add it but it keeps asking for this WANTED verification code and I never get it, even if my mail is correct, I adeed the mozilla address mail. Of course there is no way to contact them as they rely on their community to do the work for them. I wanted to leave mozilla recently cause of the AI direction, and I see that the basic settings user's options don't even work correctly :*

thanks

Open

Refund Mozilla VPN

I had the hardest time downloading Mozilla Firefox on my computer and getting the correct one much less I purchased the Mozilla VPN and I really got it for my Samsung TV … (read more)

I had the hardest time downloading Mozilla Firefox on my computer and getting the correct one much less I purchased the Mozilla VPN and I really got it for my Samsung TV and I’ve tried and tried and tried to get it on there and I haven’t used it so I was wondering if I could get a refund on my MozillaI had the hardest time downloading Mozilla Firefox on my computer and getting the correct one much less I purchased the Mozilla VPN and I really got it for my Samsung TV and I’ve tried and tried and tried to get it on there and I haven’t used it so I was wondering if I could get a refund on my Mozella VPN thank you, Mark Yarbrough

Open 1 7

How to adblock on IOS

Hi, The question may asked for a lot but... I have a Mozilla account with about 1000 bookmarks, years of hystory and tons of passwords, in brief, i'm locked to Mozilla ec… (read more)

Hi,

The question may asked for a lot but... I have a Mozilla account with about 1000 bookmarks, years of hystory and tons of passwords, in brief, i'm locked to Mozilla ecosystem.

Someone gifted me an ipad, so my first thing is to install FF on this to enjoy the web as i like (without ads btw).

As always on new devices, i've looking for uBlock Origin wich is the only serious adblocker on the market.

What a deception to see that it's not possible to install any extension on IOS...

Yes, i can use the ublock "extension" for Safari but then i cannot sync with my other devices.

Guys i dont know what to do, all my data is on my Mozilla account because i trusted them for years, but my iPad suddendly goes unusable because the web with ads is unusable and the web witout my Mozilla account is unusable.

What about a fork with uBlock integrated by default ?

Thanks a lot

Open 4 17

How can I submit a complaint?

My user experience on Firefox is being severely impacted and is making me angry. I watch the updates calendar they are once a month. So why can i not go a whole week it s… (read more)

My user experience on Firefox is being severely impacted and is making me angry. I watch the updates calendar they are once a month. So why can i not go a whole week it seems with a necessary Firefox update to my browser that impacts the performance of websites. I like to have multiple tabs open over a week or more. I don't want to close and reopen my tabs every time I want to use my computer. SO WHY are there SO many updates. It's seriously making me want to uninstall your browser and I have been using Firefox on multiple devices for years. More than 20 years now. It's seriously ridiculous to have a major update every week or even every other week where I have to shut down and save my work on ALL of my tabs just to update Firefox. I have never remember history and I am going to uninstall and reinstall from even greater security because I have serious concerns about the amount of data that big tech companies share with 3rd Parties and the government. I am an honest American citizen and I HATE being surveilled and having my private life sold to the highest bidder. But even though. the safety of your browser is a positive feature it becomes very difficult to WANT to use Firefox when my workflow is CONSTANTLY interrupted.

Seriously, You JUST updated on the 23rd/24th and now just two weeks later there's already ANOTHER update. And who even knows when that one dropped. I only checked it because sites were acting up. And EVERY TIME a site acts up it's because of an update. You have interfered with my user experience with Youtube, and Multiple Streaming Services, and Multiple Chat bots. It's thoroughly dis-satisfactory and disruptive, and ANNOYING. I want a tool that protects me while I am on the web. I do NOT want a tool that ruins my internet experience every week.

Open 1 4

My account showed two factor as being off when I had it enabled previously.

I was going through my account settings today and noticed that two factor was disabled. I thought this odd as I usually set it up on any account I use, so I of course tur… (read more)

I was going through my account settings today and noticed that two factor was disabled. I thought this odd as I usually set it up on any account I use, so I of course turned it on and went about linking my authenticator app and generating account recovery codes. Yet in my authenticator app there was already a Mozilla account with my email, but the codes it supplied did not work. I also found old account recovery codes I had written down which did not work either.

What could have happened to cause this? I must have had two factor on sometime in the past and added it to my app and generated recovery codes. How could it have been disabled, the old codes made invalid, and Microsoft authenticator unlinked? Am I looking at an account breach somehow? I have no unusual activity as far as I can tell and no recent data or password breaches. The only thing I can think of was I removed a number of old devices from my account and signed out of them, but I still own the old PC's so no one could be using them.

Open 1 1 8